Public Storage

Jasmine is the Best!!! She is very patient and understanding to my needs she take her time with ever customer she doesn’t make u and feel unwanted. Leah is also is very attentive and very nice
I felt so comfortable that I have recommended family and friends. Thank You Jasmine!!! And Leah.

I had a storage unit reserved I went in a few days before to check out the unit I was upset that the young Asian girl working there tells me «I’m sorry I canceled your reservation by mistake» why? Really? I would have listed her name but she had no name tag. I was upset because ONE I had a great price locked TWO so was upset because I confirmed it with the staff there the day before. After reading the Unilocal reviews for this location maybe this was all a good thing. The homeless people walking around inside the property was a little unsettling.

Jasmine does a wonderful job with customer service. Very helpful to customers. Thanks for helping me, Jasmine! I will definitely be back again.

This was my first attempt at moving my belongings to a public storage and most DEFINITELY LAST. The first month for a $ 1.00 is bullshit they forget to tell you there’s a $ 23.00 registration fee and a $ 24.00 fee to purchase one of the locks that you get to «keep» that you end up not having absolutely no use for because it only fits «public storage units» my first day settled in I received an EMAIL at 9pm (not a phone call) stating that I had a missing lock and they replaced it at 6:48pm As I thought all my VALUABLE stuff was gone I rush down there to one of my boxes tampered with and my key fit perfectly in the lock they supposedly replaced it with. I call the main office no answer as she said she would be there ²⁴⁄₇ due to her living on site well she was no where to be found. It gets better there’s ONE camera over the entire storage unit that watches over the gate not the units that hold valuable items ! Any how I took my stuff out did not receive a penny back and I have a useless lock ! thanks for NOTHIN public storage !

Jazmine is the BEST!!! Always Great customer service… If I ever have any questions she always has answers for me. Every time I go to my unit, the premises is always very clean. What I really like is when Jazmine gives me that friendly reminder call to let me know my payment is due so I dont accrue late charges. THANK YOU JAZMINE!!!

we went down there today to rent a space. as we were walking out from our rental unit. i just happened to tug on one of the handles because the lock was put on the way the lady said it wasnt suppose to be. the lock fell to the ground she goes omg did you do that i said i just pulled on the handle. i picked up the lock and it had been cut. so something shady is going on. it was rental number 83!

Ok so I have a lot to say about possibly renting from here. First things first is with the experience I’ve had with this place I highly recommend finding another storage business to go with. In January of 2012 someone (who we now think is either renting a unit or working there) took the ENTIRE hinge with our lock on still, went inside our unit and destroyed our stuff, speakers ruined, books thrown you name it. Why? We have no idea. So we file a claim with the insurance company that Public Storage requires you to have and the company denies it saying there was no sign of forced entry, keep in mind the property manager seen the damage done at the time. We call the district manager many times regarding this matter and doesn’t return any phonecalls. May comes around and they leave a voicemail for me on a Tuesday saying that I need to come down and look at our unit because it looks as if our locks been tampered with. We go down there and they had replaced the lock, we go inside and all our stuff is gone, the lady then says the incident occurred the WEDNESDAY before! So it took them one week to let us know, we call the district manager and still no call back, we’re now dealing with the insurance company so once again I don’t recommend renting from here, in my opinion their customers valuables aren’t priority. The only surveillance they have is on their little house where the property manager lives rather than on the peoples units who over pay them every month

Is it me or are all Public Storage branches this way? The staff (who don’t seem too knowledgeable) are hardly around in the office to answer phone calls, etc., which is probably due to the extended lunch breaks they take! The property area wasn’t too clean; leaves were scattered all around. They have this rule where you have no choice but to purchase one of their own rounded locks (even if you tell them you have your own). Lastly, surveillance cameras are lacking. They’re only located at the entrances. If you want your items well protected in a clean environment, it’s best to go to the storage facility with the green logo and has plenty of ExtraSpace!