Quality Tune-Up Shops

First quote 450 then. Called me back and said $ 1150​.to finish job. Is that not a trusting place because the guy who gave me the quote didn’t know what he was talking about when he said that just did the same job yesterday. .when he gave me the quote the first time. .sad because I was a regular customer. I have 4 cars that I took there never again

I have never been to a business that provides services to the public where the owner drops the F-​Bomb at a customer because the customer points out they overfilled the engine with oil. I will never use their services again and I will warn my family, friends and neighbors of their hospitality. (Not Even One Star.)

Earlier this evening, I had a wonderful experience getting a smog check. I was at the Quality Tune Up #7 on McKee Road. Jim, the owner, met me outside the facility, he approached, said hello and asked how he could help. I let him know that I was there for a smog check. He let me know that it would be about a 30-​minute wait. I said okay. Jim went inside and came back with paper and pen to take down my info.
Within 15 minutes, Carl, one of his employees asked for my car keys and began the service. I was very impressed with how attentive Jim was and how Carl provided excellent customer service. I highly recommend the Quality Tune Up #7 on McKee at White Road.
Jim has a way of building rapport with his customers. I noticed the exchange he had with other customers as they came into the shop. Great place to get and expect good customer service. In addition, my car passed the smog test.
When you get a chance, check them out, they are a great group of professionals.
Z. L. James, San Jose 3÷8÷16

If I could give zero stars I would. Customer service here is horrible. The man that answers the phone claims he is the owner, honestly not sure how he stays in business. I’ve brought my car here a couple of time for an oil change, just called and was given such an attitude. There are plenty of other businesses that provide the same service minus the attitude. I recommend you go there.

This place isn’t even worthy of 1 star. We were in desperate need of a good mechanic today when my husband left for work at 5am and the check engine light was on in our only vehicle. He had to take the day off as we searched for a honest and trustworthy mechanic to help us figure out what was wrong.
After spending time at Pep Boys, with no help, we decided to give this place a try since it was so close to home! My husband takes the car in a little before noon and was told it would cost $ 99 for a diagnostic check and it would take about 1 – 2 hours and he would call us and let us know.
4 hours later, still no word, we decide to go in and find out what’s going on. The manager tells us they still aren’t done, they found 1 problem but the mechanic that was looking at it was currently doing a smog check and our car probably wouldn’t be done finding out if there possibly is anything else wrong with it until tomorrow which upset me because he told us 1 – 2 hours not days. I stressed to him my husband has to work and we really needed it today. He said he would try, I said I’d come back before they closed at 6.
He called us on our way back up there to say that it wouldn’t be done till tomorrow. After we got up there, I tried explaining that it was wrong of him to say 1 – 2 hours and it’s been 6 and he’s still not done. He got upset which made me upset and said he wouldn’t argue with me then preceeded to slam the door in my face.
It’s hard to trust a mechanic when there’s too many jerks like this. We should be able to trust them and instead it was the opposite. They only care about the $ and saw a quick buck to make on a smog check and couldn’t care less about a family with 2 kids at home and in a horrible situation! He was rude and careless and I wouldn’t go back even if it was my only option!

I’m very disappointed on the customer service that the owner/​manager provides. Don’t bother in printing out the website coupons because he refuses to accept them when you take your car for service. Never coming back again. I kept coming for years because of the location being close to my home but it’s not worth it with the poor/​bad customer service from that we keep on getting from the one person.

I have always had very good experiences here. From oil changes, to smog checks, to engine work… even through a few changes in management/​ownership, we have continued to come back. Customer service has been terrific and the cost of repairs or service is less than many other shops, especially if you use any of their coupons!

I was going to write my bad horrible experience about this place, but I guess there is plenty of that already, yes… Just keep reading the other comments… I will definitely wont recommend this shop, and probably talk to people not to go here… They simply sucks!!! No wonder they are loosing business as we speak…

This place is ridiculous. The man who is at the front desk is always rude. He’ll say that they’re busy and to come back in two hours and then when you come back says that the wait is still two hours. He appears to always be in a bad mood. How is a place suppose to continue to have service if they aren’t kind to their clients. Get it together!

In previous times coming here, I was given misleading information about my car, and the problems it was having. For example: I was told I needed a new timing belt– well my car doesn’t have a timing belt. I have a chain on my car and a serpentine belt.
Anyway– tommy is the new manager at this location. He’s from the Fremont location. He’s honest, friendly and accurate about the wait time for your vehicle.
I love coming here for basic oil changes. They are cheap and quick. Can’t beat the price.
Now that they have a new in shop manager I may trust bringing my car here for other issues and not the dealership.

First off i really hate coming to Lil rinky dinky shops like this, but i must admit, i was pleasantly surprised…
I’m a picky person and if you say one thing you damn well better do it. I must admit ittook a little more time than i expected but in the end i was very happy. i thought that the office guy named Tommy was very kind and took time to explained to me every thing that i needed and why it would be beneficial to get it taken care of. So i walked away feeling satisfied and my car has been running great ever
money was well spent. Thanks, see you for my 150,000 check up

Tom was great. He knew what he was taking about and had me in and out with my smog. I know when I’m ready for just oil change I’ll be coming back especially since he offered some other services. Being the 3^rd owner of a vehicle it doesn’t hurt to know of a great place that’s going to help you and not rip you off. Not to mention his customer service is on hit. While an angry customer yelled at him cause they weren’t part of a certain program he stayed calm and smiled thorough the whole thing.

Let me just start my saying, worst customer service ever by a shop. I need a star smog so I walk in to the office. I waited 10 min before anyone even showed up and asked if I had been helped. After that the guy took my info and said we will be 20 min to start the smog. I look at the smog machine and no car is on it, wow. Finally an hr later he puts my car on. By then my car is cold and my catalyctic converter is cold. The mechanic lights a cigarette and goes in my car and puts the car on the roller. He didn’t even warm it up or nothing. I watched and knew it would fail. If failed. I went to pay for the test and the manager tried to say we can diognose it for $ 100 and fix timing for $ 50. Lucky for me I know about cars… timing adjustment takes 5 min max. And failed smog because thses idiots don’t care about helping you pass, just taking yoot money. Other shops warm your car up so that you have the best chance at passing. Only reason I went here is because its one of the few star Amiga around at the moment. Don’t ever go here.

Quality Tune Up on McKee truly knows the definition of customer service. Ever since George took over as manager I’ve seen nothing but good things come out of it. He does a great job of identifying the problems my car has and makes sure those problems get fixed. Overall he has done a lot and he is the person I trust when it comes to my car!

My family and I have been bringing our cars here for a while and have not had any problems. Everyone is very friendly, especially the manager George. They have great prices and always go out of their way to help us. My sister just got a new car and George had no problem taking a look at it for her. We will be bringing our cars here for a while and definately recommend them to others.

Wow, we had a totally different experience here than most others. I had called to see if they could fit us in for an oil change — the person I talked to was friendly and helpful. When we arrived, he remembered me — the accomodated us right away. Our car was ready in 30 minutes. While our car didn’t quality for the coupon I had brought, they gave us a great deal.
No problems here, glad they are here and local, would definitely return.

George is an awesome person, is always helping me out I come here because of George. He’s such a great worker I dunno if he ever takes a day off I always see him outthere I dunno why people are are hating on them they are always hooking me up with good deals good service and 7eleven is right there so I can wait while my van is getting serviced! 5 Stars

In stead of going to my Mechanic, A BIG MISTAKE on my part. I brought our car over here for a quick oil change, notice I said «quick» it was anything but. I know for a fact (I was once a certified mechanic) once the vehicle is up on the rack it takes no more than 20 minutes to remove the drain plug, let the oil drain, remove and replace the filter with a new one, replace the drain plug, lower the vehicle and put the 5 quarts, check the oil level then roll it out, pay the bill, then be on your way.
After 30 some minutes (my quick oil change was not so quick) I figured something was wrong. I ask the manager what was taking so long, he went to check on it. After a few minutes he came back and told me THIS LIE. «who ever changed the oil last time they stripped the threads on the plug» I knew it was a LIE and they were the ones who stripped it out and they were pointing the finger to someone else.
If it was stripped they would had said something as soon as they saw it. But instead they tried to force it back on and couldn’t and they were unsure what to do. I gave the manager that look, like don’t LIE to me, your guy broke it now fix it.
They order some thing from the parts store after an hour of waiting they managed to put the plug back in and lowered the car and filled it with oil.
When I was paying the bill the manager told me he was not going to charge me the labor to fix the the plug. I told him even if he did charge the labor I wasn’t going to pay for their fuck up and he wanted to charge me $ 15 for some plug repair kit and I said I wasn’t paying for it so don’t write it down. So for me being a patient customer he would wave the fees. Yeah Right their bull shit wasn’t flying with me.
I explained to him I worked as a mechanic before and if there was a problem with the plug it would had been brought up as soon as it was found (it’s common protocol) not 30 minutes after the fact. I knew there was nothing wrong with the plug in the first place. They couldn’t come clean and tell me they stripped it out.
If I can give a minus rating I will, since 1 star is the lowest that’s what they’ll get. For the fact they could not come clean and admit they stripped it. Then they LIED to me! BAD WAY TO TREAT A PAYING CUSTOMER, especially when I know alot about mechanics.
The next time I took the vehicle for an oil change I took it to my mechanic, I dropped it off because he was going to flush the cooling system too. About 15 minutes later he calls me and told me there is a problem with the oil plug, he’s own words «It’s all screwed up!» He called me right away and didn’t wait, this is how it’ it’s supposed to be done. I told him to fixed it. In the back of my mind I knew he was going to call me about the drain plug.
When I picked up the car he scolded me for taking the car else wheres and I had to pay for their fuck up and it cost me $ 70 to have that drain plug fixed, plus the other work he did.
Through all of this I did learn a lesson NEVER GO TO QUALITY TUNEUP for anything!

This is primarily on customer service. I cannot believe that management is so rude. I thought the first time was OK maybe he is having a bad day. Today the same. All I said is that I needed an oil change but before I finished he (heavy set guy) cut me off an just said tomorrow and turned his head. I told him just like that huh and he said pretty much yup. I don’t recommend this place. Go across the street to T & S Auto Service. No lip over their and price is pretty much the same

They’re just the typical car repair shop with reasonable prices for reasonable requests. They’re a volume based shop. They more customers they can put through the more money they make, because their margins are very small. They are often overbooked with customers, so the wait is long. If you have a difficult problem do not take it here. They may not even fix it because they will make a wrong diagnosis. I don’t recommend this shop for that because their staff is not knowledgeable on every workings of your car nor do they care. For simple things like oil change, coolant flush, brake fluid flush, etc, they are competent and fairly fast; usually done within the hour.
If you’re car is broken, won’t run, etc, and you don’t know why: do not take it to this shop. They are just as clueless as you are. However, if you know exactly what is wrong and can make the fix yourself, but do not have the time or want to get dirty, then take your car to this shop and let them do the grunt work; after, of course, telling them precise instructions to follow. Their prices are very reasonable.
Also to Mr Gamma X: Pro-​star has terrible ratings, 1 star on Unilocal,last time I checked.