San Jose Medical Group – Lincoln Branch

Worst receptionist and staff, including the doctor– Dr. Poseria– Rude, unethical, does not take time to talk to patient. Front staffs indifferent in patient needs. Sad place… all they want are money… for your medical record, for signature on employment health clarification. Go to Palo Alto Medical Foundation– free medical record.

This medical group has no clue about costumer care and service. I was told to be there half an hour before the appointment, as I was parking my car I received a phone call that my appointment had been cancelled. Had to speak with manager to be able to see another provider. Some service recovery there.
Made my mind up, I will soon cut my ties with this medical group. get a grip

My husband was there few months ago for a physical examination and check some stomach discomfort. He came home after the examination and complained that the doctor (male guy) barely touched his stomach and said all was fine. Well, we end up having to pay another copay and visit another doctor who was totally attentive and did a way better touch examination. We are happy it’s nothing. But serious, doctors are not GODs. for us to trust them blindly… specially the ones we feel are too busy to give us the expensive attention we pay for.

I only had to come here twice for urgent care. One of those occasions led to an appendectomy, which, had it not been for the doctor on duty being so thorough, could have resulted in a very serious medical emergency. The rest of the time I’ve visited for preventative care. I really like my doctor (Dr. David Wong) and he’s always offered sound medical advice to me. So this facility gets top scores from me.

Had a question since I was sent here, stood in front for 5 minutes, two of the workers were sitting outside on break, they got up and walked to the back behind the desk and still no one attended me. All the staff that kept walking by gave dirty looks and no one asked if I needed help since clearly I looked pretty lost.

Unfortunately a 5-​star example of a 0-​star system/​experience.
Been here two hours. Still yet to see an actual Dr. (Tho the facility is not even busy)
Save your time, money, and frustration. Seek care elsewhere. My bet is you’ll heal quicker if you stay home and rest.

Urgent care experience:
Close to where I live, and a preferred provider on my insurance (Blue Shield). The staff are nice enough. The wait, however, is quite long… and the seating area is very uncomfortable and run down, which is not nice when you are feeling unwell. (Edit: yesterday from the time I filled out initial intake paperwork to the time I got a prescription was 3 hours, over 2 ½ of that spent waiting.)
I’ve had strep before, so I was concerned that my symptoms might be indicative of strep. Once I got in, they listened to my symptoms, did a rapid strep and then also sent off a culture just to be sure. They are fairly thorough. They even gave me a note to say I needed to stay home from work and I didn’t have to ask.
The one thing I wish I knew was whether you can pay for the tests and stuff when you exit, or if they just bill you. That is kind of unclear, especially when you’re out of it due to feeling yucky.
Overall, okay. Not really a fan, but it’ll do in a pinch.

If you get here later than 9, don’t bother as the wait will be an hour or longer. Of course that’s for people who aren’t so sick your keeling over. But the staff is friendly and the doctors are nice. I like Dr. Gray or Dr. Wong as they’re thorough and seem to care.

Totally agree with Audrey V’s positive review of Dr. Michael Gray.
I took my 86 y/​o father in on Saturday (12÷20÷14) for severe arthritis pain that was keeping him from sleeping at night. We, of course, expected to wait to see the doc since it is a walk-​in facility and there were lots of walk-​ins and a finite number of docs on-​hand.
Dr. Michael Gray was very patient and kind with my dad who has hearing loss and can require some repetition to make sure he understands what you are explaining to him. Dr Gray ordered several blood and urine tests to rule out infection. When the first results were returned it showed an elevate white cell count pointing to a possible infection. The doc called us back in for an additional test saying he wanted to be absolutely sure he had a correct diagnosis.
We were so impressed with Dr. Gray and the staff at SJMG that we have decided to change my Dad’s primary care facility to SJMG.
Our experience with the very young reception staff was very positive as well. I have met and dealt with rude receptionists and nurses in the years spent caring for my father, and these folks were the best. Even my sometimes glass-​half-​empty father commented about how nice everyone was. In fact, One nurse unlocked the Lounge after-​hours for me to buy my dad a soda.
Unless something changes profoundly, I think we will be using this facility for all of our Urgent care needs.

Once you get past the lousy reception, the nurses and doctors are terrific. I know this going in and simply put up with it because I feel cared for, once inside the examination room.

Don’t listen to the bad reviews.
I came here on a Saturday right at lunch time. I was expecting it to be extremely busy. There were only two people ahead of me! The receptionist was extremely kind and helpful. She made the process extremely easy. It was only a twenty minute wait to be seen and the nurse was extremely nice as well. The doctor came in about a minute and a half after the nurse left, which is unheard of in my experiences. The doctor was very helpful, thorough, and eager to answer the questions I had. They transferred my prescription and it was filled at the nearby Walgreens within 15 minutes.
Overall, I’m very glad that I have a facility so close to where I live with this kind of service.

Felt like the Dr was abrupt and didn’t listen to our reason for being here. She listed off symptoms that would make this an acute situation which requires care, and dismissed us in spite of the fact that we listed all of those symptoms.
The wait time is forever and we got no information at all regarding the situation.

Came here twice in a month.
First trip. Misdiagnosed me anticipating my test results early. The medicine given to me didn’t work. Waited for the medicine to run its course. Still sick a few days after that to schedule a new appt
Second trip. First, not sure why I had to pay again for a new visit when their diagnosis was wrong and medicine was wrong– so that bothers me. This time the doctor diagnosed me with «nothing» and sent me home to sleep. Super helpful.
Won’t be making any subsequent trips here again.

I have been here now twice in 3 weeks, ouch. The first visit was ok, having stabbed myself on the right hand causing an infection in my index finger. Got a couple of shots of antibiotics and nothing for pain (I do take major pain killers for pre existing condition) and that was that. Fast forward to last night. I have a cat bite only right index finger that is getting infected. I go back and now see Dr Khan. She rocks. Not only did she administer the antibiotics but listened about the pain and was able to come up with a non narcotic pain reliver to give me so I was able to stand the pain! I will definately be using this urgent care again and again. Sure beats paying that emergency room co-​pay! Thanks Dr Khan!!!

Dr. Kaileh was OK, he was a bit humorless and devoid of a personality, but he seemed genuinely interested in helping me with the issues I had brought to him. However, I had an appointment there in late February that I couldn’t make but I had no way to cancel the appointment since my phone service was off (I was cancelling due to lack of funds, I am a cash patient and it costs $ 100 to see a doctor there), I emailed them but they still charged me the cancellation fee. They have no compassion for people in hard places which is ironic considering that is what they are supposed there for — to be compassionate. Won’t go back. Ever.

Thumbs up for the AUC! Don’t believe any bad reviews, as its only the complainers that post on this site usually. This is a great place where all the Docs, PAs, and nursing staff are very caring and do a great job dealing with many sick patients Most docs are very intelligent and caring and do a very thorough job at diagnosing me for the many times Ive been there. The wait is long at certain times. but that is expected when you dont make an appointment ahead of time with your PCP. Especially holidays and weekends but thats when everyone comes in. Most of the time I can get in much quicker compared to other similar urgent care clinics or ERs. The nursing staff is very polite and they are quick to respond to my questions and calls. I am grateful to have this urgent care available 365 days a year. :-)

5 stars is for Michael Gray at Urgent Care clinic. He makes me better every single time I go, he’s thorough, he’s patient, he’s caring, even when it’s super busy and packed he has the ability to make me feel like my health concern is important and matters to him. He’s a PA who is better than a handful of docs I’ve seen at Sj med group, his bedside manner is super polite, and he is very observant, he treats everything you talk to him about, and very down to earth. I wish he were my primary care provider he is excellent!
The other doc I like is Dr. Shalla Khan at urgent care she is very super sweet and calm, I had to meet with her several times this year and she was very supportive of my issue and willing to help me as much as was needed to make me better.
Most docs there are nice, the wait time depends on the day, I’ve gone and had to wait no time (one morning I went and was in and out in an hour) and I’ve gone and had to wait a long time (like new years day). The reason I’ve gone there so much is because my pcp wasn’t available when I needed treatment. Over the past 6 mo. I’ve had to go there a lot, and I’ve not had a bad experience, all the docs were receptive, I wrote about the best ones I’ve encountered, the nurses, the front desk staff everyone has been pretty nice to me, and I have no complaint which is what prompted me to write this review. I have even called with complicated requests and they’ve responded right way. My experience has been that their urgent care clinic has given way better care and are more responsive than their primary care providers.

Went because they were listed on my insurance and I was in a lot of pain. The staff was friendly but I am not a fan of the place. I don’t feel like I was cared for and the Dr even prescribed a medicine that I am allergic too (which they listed TWICE in my record!!!) When I spoke to Dr Khan on the phone she came across very rude and impatient. I will never go back there. They didn’t figure out what was wrong with me and didn’t seem to care to.
Are there any Dr’s out there that care about patients anymore or are they all money driven?!

This review is for the Urgent Care clinic:
I only went here because my regular doctor was closed for the day. Worst mistake ever.
It being urgent care, I expected a wait, but 4+ hours for a 5 minute evaluation is quite long considering there were maybe only 5 – 6 patients ahead of me and supposedly 3 doctors/​PAs on site at the time.
I waited 1.5 hrs to be brought in for vital signs, then sent back to the waiting room for about 30 more mins, then brought back to a private room and waited another 1.5 hrs before a PA walked in looking puzzled asking if someone had seen me yet because my clipboard of medical information was just «laying out there» as if another doctor was about to see me, got sidetracked, and then left it out of its usual place. What?!
I go on to explain to the PA that the (fairly common) condition I have is one that I get once or twice a year, that my regular doctor treats it with the same medication each time, and it resolves within a couple days so I can get back to work. Even with my long established history of consistent symptoms, treatment, and recovery, she insists on running extra tests that I never needed before from my other doctor (which I’ll probably be billed for) and refused to give me anything therapeutic, just a short list of homeopathic remedies and to take OTC pain relievers (I was not there for pain). I was quite frustrated, as I did not waste half a day and a $ 75 copay (WITH insurance) for something I could have looked up online.
While I was waiting for her to write a work note, I was wondering what was taking so long so I opened my door and politely asked for help. Three workers (including another Asian male doctor) saw me, shrugged, and basically ignored my question of where the PA went. I witnessed this same male doctor outside the waiting area recognizing and chatting with the mother of this teenage male patient (who arrived well after me) and shook my head as he moved that patient to the front of the line, even though there were other patients who were obviously worse off than him or me (including some really sick kids). So much for triage.
Complete waste of time and money for PAs/​doctors who disregard your history and insist on waiting it out for test results when you already explain it’s been treated successfully the same way the last 4 times. I could have started healing by now. She gave me her personal number to follow up as if I would ever want to go back there and pay twice my usual copay to wait another 4 hours for a 5 min visit when my primary doctor is open tomorrow.
I am glad this place has helped other patients in need, but as a health care provider myself, this experience was beyond awful. Avoid this place if you have insurance and a choice!

Urgent Care Review Only
Nice, clean facility with plenty of parking… friendly enough staff that tries to take care of people as best they can… gave out juice boxes for everyone at one point… but we waited for almost 6 hours.
No wifi. Bring a book.