Sprint Store By California Wireless Solutions

JUAN, learn some better customer service. Will be taking business to Oakridge now, much more helpful.

I gonna give «0 «star here, if you want sprint, better you go to sprint store. This place so terrible. I wonder why sprint keep this kiosk open? They will tell you you will get free phone free everything and when the bill come it’s a lease not free. If you come back they’ll turn over

This place is bullshit… Worst service ever and i got robbed at this place. Sprint should close this place so people can live in peace

Very disappointed I came in last night around 8:40pm to purchase a few phones as I walked in I noticed the employees were kinda getting ready for closing however they were still open I walk to the kiosk an ask «are you guys closed yet» an the woman working last night responded with «I mean almost what do you need» with so much attitude like really «what do I need» what if I need the whole kiosk what if I wanted to buy 10 phones at retail price… over all not professional and I took my business to Verizon they even stayed until just about 10pm to help me set up with my purchase of three phones.

Few weeks ago I was just happened to be at the mall and remembered that cut the bill in half promo. Decided to ask the kiosk some info. Happen to have Robert, the manager. At first he had absolutely no idea that that promo was (even though it’s on 20x a football game) and tried to sell me a ridiculously expensive plan. Finally, after «looking it up» he says he can cut my Att bill in half. Told him I want 2 iphone 6 in silver. He took my Id, runs my social, and after about 7 mins of entering my stuff on the computer he says «sorry bro, don’t have iPhones here. Either go to great mall or I’ll call you tomorrow, but I have your info in the system.» Guess he was only trying the get the sale even tho I didn’t sign anything. Never received a call from him and glad he never called since some friends that did the promo say sprint sucks. In the end I wasted 10 mins of my time. Robert did also mention a way to go around giving up my old iphone to sprint. He said just to bring in a old phone that doesn’t even have to work and sell my iPhone on Craigslist. I’ll try that with Verizon. Thanks bro!

I used to be with T mobile which is I’m very happy with their service but my husband and my daughter is with Sprint so I was convinced to join Sprint because need to renew their contract. I bought Samsung Note 3 but I cannot received text from Iphone users. I went there 3 times and asked if they can fix it but they keep saying it’s not my phone or I should go to this place to have it fix but gave a a wrong address. I went to 3 different stores and tell them the problem but all of them told me to go were I bought my phone. I called Sprint customer service and Samsung but they told me to go also where I bought the phone so I tried going to back and asked them but they keep saying there’s no problem with my phone and it’s iphones that has a problems. I’ve been trying to find ways how to fix my phone for 3 weeks now and still don’t know what to do. They even told me to get a new phone which means I need to pay again for another phone. Manager also rude and in short they don’t want to change the phone. My daughter is using iphone and she had problems with her phone before. They just asked few questions and replace it right away. With Sprint even you work full time calling them, nothing will happen. I don’t recommend this store.

The reps are a joke. Just like to hang out with other employees and talk bullshit. Don’t acknowledge customers and when you act annoyed or tired of waiting THEN they help you. Ridiculous and sneaky. Assistant manager told me that my new iPhone would be in within 3 – 5 days and guess what… It took 2 weeks. Do not go to this kiosk.

This place is so scandalous, I don’t even know where to begin. First, they advised me to change to a framily plan two months before my regular plan was up in order to get a new Phone, and to have a cheaper bill. Sounds cool, right? Next month my bill is through the roof and the manager says it’s because the rep who was helping me didn’t add members to my bill. Wtf? I never asked for help and was never disclosed that the price I was quoted included added on members. The manager is a joke. Telling me to take his word that it won’t happen again, the next month, but ya it did. Not to mention he was pretty unprofessional and was more interested in his lunch then helping me. Pretty sure his name is David? I usually don’t post negativity but people seriously need to avoid this place. So looking forward to when I can cancel and ditch sprint all together.

Horrible service would be a compliment. I called ahead of time just to see if they had an iphone 5s in stock they let me know they didnt but if i came in and purchased a 50 $ gift card i could get on the waiting list. Well 2 days later i drive to the store to be told I was a liar and i didnt call them and there nothing i can do. They let me know the only way i can get on the list is to buy a bundle package that would add !00 $ of accessories. Im sure they make a pretty penny off those accessories.
Shame on them for lying to customers then treating them like they’re crazy when they go in to the store.

I had the hardest time just getting information about the galaxy s3 on black friday. it was my first time experiencing sprint and i just needed all the facts before i came into the store.
The fact that sprint does not have the capability to handle demand on such a holiday selling a phone for such a cheap price ($ 50.00) means they shouldnt have the promotion! (also, they wont tell you until you get there that they are taxing you for the retail price of the phone. which is an additional 50 dollars!)
I called this store just for information. The girl who picked up didn’t even say hello but I could hear her talking to somebody in the background. After several «hellos» on my end I finally got her attention. She was very rude, and continued talking to the person in the background between my questions.
And FINALLY when she thought I was done she hung up on me. No «thank you for calling» no «have a nice day» she flat out hung up on me.
Nobody here will EVER be getting a commission from me!

Only thing i could complain about is the wait. Busy days, expect to wait 30 min or so, or to avoid waiting, call in for an appointment! Once you are seen they are helpful!

This place sucks!!! My husband went here last week and we waited in line for 40 minutes! They only have 2 working staff at the cashier. Majority of the staff were just walking around doing nothing! We wasted our time waiting in line. 95% of their staff is also Hispanic who knows little English! We left w/​o being helped! DO NOT GO TO THIS PLACE. Staff are incompetent and useless.

I have been ROBBED! As I write this review, my hands shake with anger. This is SOOOOO FOWL! A lil over a month ago I decided to change my bad service from metro, to some REAL service and decided to go to sprint. I went to the actual sprint store on Tully rd, but there computers were down for a week & everytime I tried to meet with a service rep. I had to make a appointment. (really…WTH!) I needed a phone bad as a new employer needed to contact me. I was in Eastridge mall and upstairs was a sprint store. The So Called Main Store had bad mouthed them prior but they seemed unable and unwilling to make time for me so I decided to ask a few questions. A bright, yong kid jumped to help me, I was impressed cuz the dam sprint store wanted me to make an appointment. We talked about services, phones, contract, pretty much everything. I CLEARLY told him I wanted to get EVERYTHING. 2 phones, a hot spot, house phone ect ect. He told me why not get my phone and service today. The phone was on sale and it was the last one. Just have my wife come up and ad her phone later (so she could keep her same number) I said I didnt want other fees or add ons. He said they wouldnt be any as long as we did it all with in 30 days. Wow… I said LETS DO IT! I got my phone. They didnt have a internet hot spotbut woyuld get me one in a day. My w2ife got her phone the next day & the day i picked up the hot spot, I got home phone service too. All was great. I got my first bill 3 weeks and it wasnt bad. For everything $ 168. Cool. 2 phones (unlimited service, internet and home phone) Life was good. This week I got a bill for $ 517!!! WTF!!! $ 517 $ 517 $ 517!!! I went to store and the manager didnt really wanna help, but when I got nasty and brought in law suit, he called his supervisor. ANyways… I called customer service, spoke to the managment and it seems like they can NOT help. They said the see all the set up fees and charges. SET UP FOR MY PHONME $ 36…MY girls PHONE $ 36…MY HOT SPOT $ 36…MY HOME PHONE $ 36…PROCESS FEE, SET UP FEE and other BULLSHIT fees. They &#cked me GOOD! DO NOT BUY ANYTHING FROM THE EASTRIDGE SPRINT OR SPRINT IN GENERAL!