Storage Solutions – San Jose

Long story short, Storage Solutions San Jose can’t care less about your stuff and any issues you turn to them with.
Customer service by phone after hours is horrible. The girl on the phone spoke with me with open indiffrence and annoyance in her voice when wiped and trembling I was telling her about an issue with my stuff. Zero help was provided. The employee on site (Lucy?) acts deceptively. I sent a letter to the site’s address describing the issue and claiming compensation for damages. The envelope came back to me with the stamp «Return to sender» on it. BUT, the envelope was unsealed and re-​sealed with a tape! Wonder, how they are able to play it with USPS… I put the same letter in another envelope and sent it again by certified mail, to the same address. That time I got a receipt that the letter was deliveded. But no reply on my claim. So I finally decide to sue them. Will update here accordingly.

Great staff and made the movein easy. Clean and very safe facility. Prices are good compared to other places. They have push carts for use and hallways are nice and cool. I’m very satisfied and referred couple of friends. Keep it up

The service here is great. The employee (I think her name was Angie) made the registration process extremely smooth and let us know about the current promotions they offered (50% off for the first month!). She was extremely helpful, answered all of our questions and was very friendly. Aside from the great service, you’d get everything you’d expect from a storage facility. Good security and closes at 10PM.

I was selling my home and needed a place to store my stuff for about 3 weeks that had late access (this place allows until 10PM). I had one referral here and read the other Unilocal reviews. I couldn’t have been any happier with selecting this place.
First, the service was AMAZING! I had 2 days to pack my stuff and needed a storage place fast! I started out with an online reservation request. The next morning I got an email from Lucy, and she was fantastic! Very knowledgeable, very courteous, and very accommodating! I had just gotten the U-​Haul and was on a time crunch of packing an entire house, so I didn’t have time to go over to secure it. Lucy was able to help me 99% via email and I was able to make it over before they closed to seal the deal with showing me the unit I’ll be using. The unit was very spacious and very clean! She was very nice in person and very professional.
Once it was time to leave, Lucy once again made the vacancy process very easy! I swung by the office to let her know personally I was all done with the unit, but she wasn’t available, but there was another lady there who was just as courteous (sorry I didn’t get her name)!
They have TERRIFIC employees there that definitely make you feel comfortable and safe. Access in/​out was very easy and my stuff was very secure the 3 weeks I used it. I would definitely use this facility again in the future if I needed to store stuff.
Way to go Storage Solutions! :)

Very clean and secure and teh customer services is truly outstanding… They helped me several times when they totally could have said «no» — very professional but remember ou by the first name, which is important in this line of business. Thank you!

I been renting since March 2013 and I can say I’m very happy. I’m happy with the service they provide, the girls there Lucy and can’t remember the other girls name. they are awesome. They are always smiling making sure you are happy as a customer. I truly recommend this place to anyone, their prices are very good too.

We have rented storage units over the years in various spots here in the Bay Area, and this is by far the best facility we have used. Angie and Lucy are very helpful and kind and they keep the place incredibly clean. They go above and beyond to make sure that their tenants are happy and comfortable. Angie took the time to show us several units to make sure we found ones that fit our needs easily and we are delighted with our choices. The gate hours are convenient, also. If you are looking for a well-​run place to rent a storage spot, with super management, this is a great choice.

Thank you Angie and Lucy for all your help. Because of you two, the move in went pretty smooth. We really appreciate your genuine care.

Happy with service thus far. Clean, requires code to enter and then the units are locked with high quality german locks.