McKee Road Mini Storage

This place has terrible customer service they only offer forklift service from 9 – 1:30 and when I requested the service at 12:30 the driver junior showed up at 2:15 and said the service was over for the day and when I questioned the fact that he was requested at 12:30 his response was nobody told him and he would show us the paper. When we checked out junior was running the front desk I checked the policy & discovered the service was also available from 4 – 6. When I asked him why he failed to inform us off that he curtly replied «I said I would show you the paper» we had an elderly man trying to carry his belongings up two flights of stairs… just a obvious hint junior if you are going to quote your policy be accurate and honest with your customers… shame on you junior and mckee mini storage!

WARNING! I WILL NEVER RECOMMEND BUSINESS TO THIS STORAGE COMPLEX! If you can literally have such horrible reviews on a storage, that’s just the worst. There’s not much task held at hand to really screw business up with customers that just need to store their belongings in a room.
I AM TAKING THIS GARBAGE DUMP TO SMALL CLAIMS COURT.
Thank goodness I file every bit of documentation and contracts. So my experience with this dump is dirt poor. BELOW 0 STARS. I’ve had a storage unit with them for maybe 5−6months. I called around to more than 5 different storage’s for the best rate. This place, (for an unbiased judgment) had the best pricing for my needs regarding size of the unit. How could you go wrong right? Closer location to my home, best price, I just need a damn room to store extra stuff!
Ill tell you where I went wrong! I always pay my bills a month in advance. I am a credit freak and take pride in my organization and fico score. Well aside from minor issues I had with them prior to the main issue… The storage hours are inconvenient for a person working a 9 – 5. They don’t accept CC I guess since previous problems they had in the past (Which I understand to be ‘them screwing over a previous customer according to a comment down below’) so I would have to physically drop a payment off or in the drop box (area isn’t the best). They charged a service fee we were unaware of as well until we had gotten our first bill payment. One time I had went to the storage after work to pick something up and there was this red lock on it, I called the front desk and complained, the guy said it was a mistake-​they put that lock on units for people who are late on their bill or what not.,(Which in my case I always pay my bills in advance so they clearly made a mistake) I had an appt, to go to and got off work early just to head to storage so after the guy apologized, he said he will send his son out to the unit to take off the red lock. I waited 20minutes. NOTHING. Called the front desk again and said «Oh Shit I Forgot» and hung up on me. His son popped up and took the lock off 5minutes later. Those were just some odd minor issues I had.
Now TO DATE. Just got a new place and emptied out our storage. I asked the ‘Boss” (Really big guy) about any pro rated costs if we keep the belongings in the storage past the bill due date. Although since I paid in advance for another month he mentioned I would have to be out by the 31^st of July in order to receive my full refund or if I was there past the 31^st, they would keep all of the money I paid in advance. Ok, Whatever. So My fiancé and I had taken Tuesday off work to empty everything out of storage since the 31^st landed on a Friday. They refused to give us a refund STILL. I went back on the first of the month and the young man refused to even give me a release form to sign that we are out of the storage! At first he said he doesn’t know anything about a release form. I haggled a bit longer with him and he bluntly and annoyingly said, «Look I was told not to give you any release papers I’m sorry».,.WOW. So what? They can legitimately say, «Oh Well there’s no proof, they never signed the release docs so we are entitled to the money» No, that is just WRONG. I wanted to speak with the owner, the employee said, «Sorry I don’t have his number» Lies Lies Lies. I can’t believe this place. Disgusting. We took photos of the storage space as well the day we emptied it. (For Proof just in case) this place is just extremely shady and scandalous. I recorded EVERYTHING. The whole conversation between me and the worker. I am pursuing this matter and taking this dump to small claims court. I don’t care how minor the amount may be. I will make sure they will pay for court fines and fee’s, reimburse me my damn refund as well as credit my fiancé and I in taking time off of work for emptying out the storage prior to the 31^st ONLY because we were entitled to our refund. I even called the cops to make a police report but since it was a civil matter the authorities on the non-​emergency line had said I will need to go online to make a report, since the issue isn’t criminal. He did mention for me to take photos of the storage as well with a time stamp showing we even went there the day of the 1^st once again. Before leaving I had a very funny feeling and went to go and check on our storage, there was a red lock on it again. I took photos of that as well. Legally, if we are paid up until a months in advance, we are still entitled to storing our belongings within the unit. But they have a red lock on it now? Doesn’t make sense at all. This place is Dirty, Shady and scandalous. I wouldn’t recommend it to ANYONE. I wish I would’ve paid top dollar as opposed to giving this garbage dump my business. I am a hardworking individual with customer service ethics stronger than most, and these people just can’t get away with how shady they run their business… SEE YA IN COURT!!!

Been doing business with these guys for 4 months. These guys have been fair to pretty nice to me. They let me move in a few days before the month ended without charging me that month on top of giving me a promo deal!
Make sure you dont wear nice clothes when you’re moving stuff in and out. I always seem to break a sweat and get a little dirty. I also see staff members sweeping and keeping the areas clean as they can since it seems to get pretty dirty easily. There is a bit of a pest problem, when I open my storage unit, sometimes I’ll see bugs like spiders and earwigs and dead roaches. So make sure you seal your bags and tape your boxes really good if u dont want critters gettin’ in there.
Overall this place is not bad. Decent rates, convenient location in East SJ compared to the big market storage places. The only thing that kinda sucks is their business hours (Mon-​Sat 10a-6:30pm, Sun-​10a-​4pm). Which makes it a bit tough for a person that works the typical 9 – 5 day job. I’ve seen other storage places that stay open pretty late.
Overall, these guys are pretty fair.

I like this place because they clean the storage areas and everyone is nice to me. I do feel my storage is safe and it’s well gated in every direction.

Very bad management. I rarely receive my bill from this business on time. Maybe this way they can apply late charges and make more money. I was told it was due to a problem with the post office. Definitely not a postal issue. Last week I went in to discuss this situation and to ask for explanation of additional charges on my bill. Management got irate and called me a prostitute, a drug addict and used the F word. I have been a kind and faithful customer and I like the employee behind the counter. The two mangers should be fired immediately!

I would have given 0 stars but thats not possible… my boyfriend went to sign the papers to get a storage space, it was close to 6pm closing time, but the man in the office said it would be ok to go to the bank and get cash b/​c thats all they accept.
When my boyfriend came back, the owner (im assuming) told him he couldnt come in, he had explained the situation, and the man kept telling my boyriend «You’re EVICTED, get the «F» out! «he kept telling him that over and over, saying he would call the cops on him… ummmh first off we were future customers. He was yelling at him in front of other customers as well. He did nothing wrong!!!
I’m glad this happened and they didn’t get our business… I would suggest paying a little more for a business that cares for your money!

I wouldn’t even give a one star rating but you have to in order to write your review. This was the worst experience I ever encountered with management if that is what
would call that ignorant, lazy, big big man who says one thing to you and then does another when you show up. This place should be put out of business if this is the person they have in charge. I have never met anyone so awful in my life and just doesn’t care once you sign your rental agreement. I even had a witness to what he told me and he denied it late. DO NOT EVER USE THIS FACILITY!!!
Unfortunate unsatisfied customer

One of my worse experience with this place. Manager was ignorant and Supervisor was «never there». I’m not sure if there is a supervisor since any attempt to talk to him either he’s not there or he never call back. No number, too. So the reason why I decide to sign up for Unilocal and post my this negative feedback is my awful experience with them. So here’s what happen. I’ve been storing my stuff here for 6 months. It seem each month there is always a problem. The 2^nd month, they lock up my storage for non payment. WTF, they automatically charge my CC each month. Had to show them my statement so they can unlock my storage. 2 months later, another lock storage. They say CC charge did not go thru. Fine, so I say i’ll pay for it right now since I need my stuff. After going thru my cc statement again, I saw 2 charges within 2 days. One was the one they say did not go thru and the other is when they force me to make a payment to unlock my storage. Contact them and show them my statement. Manager refuse to give a refund and I can never get a hold of the imaginary supervisor to correct this. Fine I say, I will call my CC and inform them of the dublicate charges. CC saw the dublicate charges and reverse one.
Now, fast forward to 2 months later. Guess what, my storage is lock up again. This time, they say because my CC reverse the charge of one of the dublicate charges, I owe them the money. WTF!!! So you’re say you charge me twice for that month and when my CC reverse one charge, you tell me I have to pay for that dublicate charge again? I tell them to add up all my payments to see the extra charge. This time they force me to pay cash + late fee because I dispute the dublicate charge. Worse ever. So they held my stuff hostage and force me to pay to get my stuff. I couldn’t move out and faster. Once I moved out, I call my CC again. I will also contact San Jose business rep and BBB to make a complaint. Move to stuff else since this place will hold your stuff hostage if they don’t get their ways.

This review is overdue, but we used their services a little over a year ago and had a 4×8 space and paid about $ 30 something a month. We thought this was waaaay cheaper as we previously had a public storage unit and were paying close to $ 100 a month.
I think rates here are cheap depending upon where your storage unit is located (ours was on the second floor). Different than what we were used to at public storage since you can literally drive in front of your space and load/​unload items.
So, we carried our items up a flight of stairs and down a small hallway. (It sucked for us when it was time to move storage units in/​out because the hallway area was small and the lights were turned off– the lights are turned off in certain sections of the hallway throughout the day).
I would have given this place 3 stars because it is what it is, and the storage unit did serve its purpose. Minus one star for having to pay the monthly bill by going into the store (at that time, we weren’t able to pay online or over the phone). It can be a hassle or inconvenience at times but they do send you monthly statements or invoices that will remind you.