Tapioca Express

Great boba customer service is great they help you get what you want seems like they really care about their customers great place to relax

Delicious fried snacks. Store was revamped, remodeled and welcoming. You can sit here and chill, catch up with friends, watch tv or listen to their deliriously played a-​pop (asian pop music). I’ve come here on several occasions but mostly for their crispy chicken and other fried morsels (fried green beans, tofu and the like).

Drinks are solid here. Pearls are always fresh, that’s all I care about. But I come here especially to see the cute little Asian girl. She is… Remarkable. I don’t know here name. But hopefully I’ll find the courage to ask her one day. Until then, I’ll drink in her warm smile when I walk up to her cashier. Stumbling upon her is like finding a viola during a winter frost.

I love this place! My boyfriend and I always go here after we get some lunch at BC next door. Service here is always super friendly and knowledgeable. Drinks are also made pretty quick. I worked at a tea place for quite a while but I still don’t know how they made the Mango Yogurt Snow, my favorite drink. It is always so perfect every time. It never fails me! This TapEx is also very modern, nice and clean. A nice place to chill with your friends. Will be coming back soon! (=

Visited this location today and I must say, Emily’s customer service was great! She may be the only reason I come here. She was very helpful and made a great drink in a very timely manner.

I remember tapioca express use to be the shit when there weren’t any other boba places open yet back in the day. Now that there are so many it’s usually the last place I go to now. But when I do, it never disappoints. They have a huge selection of drinks and snacks and staff are super friendly.

TAPEX is usually always the last place I will go to for milk tea. When I go here, my go-​to drinks are the Lychee Green Tea and a Black Milk Tea. It’s okay, it’s not bad. But, out of all the TAPEX locations in the area, this one is the best. It’s very clean and modern and the employees are nice.
I stepped out of my comfort zone! My friends decided to try their shaved ice. We ordered the regular Berrylicious shaved ice. The presentation is pretty! It was good too! If you are craving a cold dessert, I recommend the shaved ice. You can also customize your own too. SHARE! A total of 3 of us shared the shaved ice.
I also tried the Strawberry Yogurt Frost. Pretty good! It’s a dessert type of drink. I liked it though. Surprisingly, I wasn’t craving a milk tea or tea, so I tried the Yogurt Frost. Imagine a yogurt smoothie, that’s what it tastes like.
Whenever you are in The Plant area and you are craving a dessert or tea, I recommend TAPEX!

This is the place to go if you need a quick fix, but It’s not my number one choice to get a milk tea. You can definitely taste how the tea isn’t fresh compared to other places that actually brew their own tea. The workers here are very friendly though plus free wifi. I think the only thing that sucks about the location, is the location! Lunch time and dinner time is the worst, trying to find parking in this plaza is quite crazy. I would suggest late nights or in between times.

This tapioca Express was very relaxing for me. It was my first time to step foot here, and even though I was a bit scared, the Cashiers at the front made it feel good. The Vietnamese sandwhchies were a bit smaller than I had hoped, but all the same, I am glad I walked in. (first time again) I will definetly come back when I can, and I wanted to shout out to Trisha for that chat we had. :D
yes I did tip a «unusual» tip, but all the same I’m sorry if I made you nervous or seemed very personal, if anything about me… I tend to (unintentionally) get personal ask the hard questions. hats off to this… Tapioca location ^^

This TapEx is huge, there’s plenty of seating available and has a very «Starbucks» feel to it – then again, Boba is Starbucks for Asian girls haha. The décor is very modern and comfortable.
Drinks came out average speed. Our cashier was really nice and the store was really clean.

First time here, but I can vouch for it. Boba is pretty good not the best I had, but it was still refreshing. I ordered the orange chicken and rice and I liked it a lot. The environment is social friendly which is a plus, I’ll probably come here again soon.

Oh my god, I never thought I’d give 5 stars to TapEx.
Now, you might be wondering why this place gets a 4 star average rating compared to all the other locations. Two words: Durian snow. This snow was light and fluffy and so full of flavor. Yes, it was a bit expensive, but dayum, it was worth it. On top of that, the service was great. The cashier genuinely greeted us with a smile and the service was quick. Even the décor was a step above the average TapEx. This location is definitely the place to be.

I do not do milk teas.
I do not do pearl drinks.
I do not do fruit beverages.
I did not rebuttal when Matt suggested to come here. I didn’t care much about where we were headed but the company *smile* so I relaxed a bit in a very noisy setting whilst trying to converse w/​this awesome guy.
What I ordered was what he suggested. The passion fruit juice. It had things floating in it. I don’t know what it was but it freaked me out a little. After taking my first sip, I realized that it wasn’t so bad. I am not going to die. It was very tart, somewhat refreshing. It is just new to me. He ordered a very sad looking Vietnamese coffee.
Tip: do not order Vietnamese coffee here.
It was very nice of him to treat. We weren’t there long but it is always fun whenever I get to chill w/​him.
P. S. Parking is hell.

Drinks are usually good and the employees are really nice! They will make you a new drink right away if it isn’t to your liking. We really like their cubed beef and rice too!

I really like the spicy chicken «littles» (I don’t recall what their really called, but that is what I call them) and the mocha snow bubble with extra pearls. The wife and I have been stopping here after church for since they opened. We gradually watched the place go down. The furniture/​chairs where becoming unkept and in need for maintance. The men’s bathroom was starting to stink as if no one had cleaned it for months. Think gas station. It was sad to see the once new business slowly falling apart.
After 4 weeks of the urinal being broken and smelly I asked if they knew it was broke?
The next weekend we stopped by and it was fixed? nice. Now I can wash my hands without fearing something crawling out from the murkiness of that bowl.
However, I was disappointed with the pearls. Either someone forgot to flavor them or they just didn’t care anymore. This was almost the straw that broke the camel’s back. I remained in my silence as I was only giving this place this one last chance to redeem themselves. If on our next visit (next Sunday after church) They didn’t have a clean place. Clean bathroom, flavored pearls. We were not coming back, it’s just that simple… really it is.
We took a break and skipped a couple of Sundays and just visited Tapioca Express on Aug. 2, 2015)
To our surprise they upgraded from couch to bench style seating along one wall. It is black plastic cushion all along the wall. It’s very chic looking and comfortable. Our only complaint is that it’s Summer time here in the Valley and it’s hella HOT. I’m wearing a suit, tie, vest and they did not have the AC on in the afternoon?
There was seating outdoors but the umbrellas were closed up and the patio steel chairs are not only uncomfortable, but dirty.
I suggested to the guy behind the cash register (new face) that they needed a FAN on to circulate the hot air. I expressed to him how hot it was as I paid for our snacks and started walking toward the door.
Wifey and I were untying the umbrellas for shade as the guy came out to tell us they had turned the AC on and if we still wanted to come inside. I smiled and said, «Yes» and Thanked him.
Wifey and I ended up having a pleasant time eating spicy chicken little’s and Boba bubble tea, in a cool establishment. We were overall pleased.
What had changed? New owners? New employees?
Just for the record had they (him, the cashier) not displayed good Customer Service and accommodated not just us but other patrons with a fresh place to eat and drink. We would not have come back. Period.
See, there’s an independently owned Boba joint down the street from my house in Santa Clara where I can take my wife, only down fall is they don’t have Spicy Chicken little’s (yet, they are working on it)
There are also other chains of Tapioca Express we can go. However, we have been a customer of this particular establishment from the day they opened. It’s a nice environment with the music, décor and plasmas on the wall. But I am a sticker for 1. Clean restaurants, including bathrooms. This says a lot about a business. It shows they are clean in the kitchen as well and they care. 2^nd Customer Service and product. This is a no brainer. You are paying for the whole Experience of that restaurant, not just the meal.
It is said that if one customer is unhappy they will tell 10 people family, friends, co-​workers etc. and the word spreads like wild fire. Now with the internet, how many people can one reach with an experience?
I do appreciate the man who put the AC on. I do appreciate the upgrade in furniture.
We will return… again.
I will upgrade my star in 60 days if this business continues to improve.
PS 1. Smile more to your Customers. They feel Welcomed when you do. 2. Keep your bathrooms/​furniture/​floors clean. 3. If it’s not too much to ask can you please bring back the plug in deodorant like you had in the beginning? 4. Keep mind of the temperature according to the Season.

Since when do they serve shave ice?!? lol, it’s a trip how they make it… the texture isn’t your typical shave ice though… not that cold, icy shave-​icy texture… instead it’s really soft in texture and not too sweet which is nice since you have a whole bunch of toppings already…
You can either get individual size or family size… my friends and I share a family-​sized strawberry cheesecake shave-​ice with condensed milk, strawberries, mango, Mochi, and Oreo crumbles… if I’m not mistaken, your first two toppings are free, and then if you want extra, it’s an extra 75 cents each or so…
Finally, a shave ice place closer to home

Tapioca express is like the Starbucks of milk tea-​generic, chain of multiple locations everywhere, average (artificial) drinks but always consistent. Of the tap-ex’s, this location would be my choice because 1.) it’s in the plant shopping center, so if you’re in the area shopping and need a boba fix, this is convenient. 2.) the workers here are friendlier and look happier than others I’ve been to.
To be honest, I thought people primarily go here to hangout and the drinks is an extra. I didn’t know people actually eat the food that’s offered here. Apparently my friends do and I was dragged out here for lunch. Surprisingly it was actually pretty decent! My friend is a pescatarian, but that wasn’t a problem because they serve tofu! Also, I don’t know when the last time I was here but I noticed that they changed some areas into really comfy seats!

I keep coming back for their Jasmin Milk Tea, and my brother always gets his Honey Milk Tea.
The ambiance is ⁵⁄₅ (although we don’t eat inside, we wait in comfortable chairs, while watching television with 3 different cahnnels that have subtitles), the food is ⁵⁄₅ (we always order the calamari rings and lemongrass tofu, it never fails, and always suits our taste buds), price ⁵⁄₅ (reasonable for the good food that comes along with it)
Also,
I like the choices for the straw colors (hahaha), and also the choice of what to put in your milk teas such as big pearls, boba with different flavors, etc.
Overall:
You get what you pay for. It’s good for a quick stop.

I was really craving some boba and I looked on Unilocal which ones were still open and found out this was going to close in less than 30 minutes so I decided to go here. I had a bad experience with Tapioca Express before but I wanted to give the benefit of the doubt and hope that this experience would have been better.
I was proven wrong.
It’s a struggle finding parking even at around 10:30pm. I walked in and it was hot. It felt like there was no ventilation. The atmosphere of this place was outstanding though; it had a great modern feel to it.
I ordered the green apple tea with boba and crispy chicken originally because I saw that there was an $ 8 minimum for a credit card transaction. First of all, who the hell would buy $ 8 worth of boba if you’re going in alone? One drink is between $ 3 – 4 dollars so you’re forced to buy more if you’re going to buy using a card. Second of all, when I gave the employee my card, she said they didn’t accept Discover. At this point I just had it and wanted to leave but I really wanted my boba so I paid in cash.
Finally got mine after waiting about 5 minutes and drove home. The boba I got was a good ⁴⁄₅. If you’re looking for better boba, you could definitely find it somewhere else.

If you’re looking for a TapEx with lots of space and a place to hang out, come here. Look elsewhere if you want quality boba.
Came here after hanging out with a good friend of mine in the «Fairgrounds» plaza. There are tons of food and drink options from Which wich to Five Guys and Boiling Crab, so that means parking might be tough to find during peak hours. However, I’ve always found it within a few minutes of entering the plot. Everything is within walking distance, so don’t worry! We grabbed some TapEx before we parted ways, and we really enjoyed their large TV’s and ample seating area. It began to get pretty busy around 8:30PM and we saw families to middle schoolers and date-​night-​couples wander in, so the place is pretty poppin.
Their service is pretty satisfactory and efficient. Shoutout to the sweet girl who came around to all the tables to pick up trash! After we got our drinks and sat down at the table, we couldn’t find a trash bin for the straws nearby. Usually boba places have that, but we ended up just using the bigger trash can by the entrance. They also have restrooms here just in case.
Personally, my favorite TapEx will still remain in downtown Mountain View. Their boba is always on point and deliciously chewy, and their teas are perfectly made so I’m not left thirsty and parched after finishing the drink. This TapEx should also invest in some tap water or something. I got pretty thirsty after I was done with my drink… think about it?