Target Optical

Extremely friendly staff. I always enjoy coming. I believe her name is Jessica? She helped me today in person and over the phone. She’s very personable. Thank you! Dr. Nguyenchan is also very sweet and informative. I’ve never had an optometrist I felt so comfortable with.

My visit at Target Optical was the most welcoming experience that I have ever had from a Optometry Store. Unfortunately, I did not consider the weather when I made my appointment, as it was pouring rain. I came in from work on my motorcycle, so my boots, pants and jacket were soaked and dripping. How embarrassing!
I wanted to buy new pants so I wouldn’t ruin the office chairs in the store, but JOY insisted that it was not a problem and that I can sit anyways. Still, I declined her offer to sit down and proceeded to fill out the new patient form while standing up. JOY then offered me to sit down on a plastic bag covering the seat. I was entertained by the idea, so I accepted her offer this time. :) How cool of her to make me feel like a special guest.
I finished my patient info form and handed it to LUCY, the second store associate. LUCY and I had fun joking around a little choosing different frames for me to try on. Fifteen minutes, passed and I was then brought in by Dr. Nguyenchan. I was perfectly happy with the wait time since the doctor was able to squeeze my appointment in between two others. I am so glad I considered Target Optical because LUCY and JOY exceeded my expectations and got me in and out of the store without any problems. Thank you!

Dr. Nguyenchan was great but the optical retail section is horrible. Not only did they 1) not call when they said my contacts would be ready for pick up 2) when I went to the store anyway to check on it I was told the contacts weren’t in yet but they would definitely call me (never did) 3) I was told over a month later, when I AGAIN went in on my own to check, that they were actually available for pick up when I had stopped by before and they claimed they called me so someone is lying or doesn’t know how properly use their database 4) after finally getting my contacts 2 months later and driving home while thinking about how messed up their record keeping must be, I decided I should check the prescription on the sheet Dr. Nguyenchan gave me against the actual contacts I ended up with and (of course!) 5) they ordered the wrong prescription! So, upset but hoping to get the ball rolling on getting my actual prescription, I called the store only to discover the worker on duty decided to close shop early… so I spoke to the Target store manager who was sympathetic but couldn’t do much other than pass on my message because Target Optical is outsourced to some other company (which explains a lot, actually). I hope they make this right. At this point I doubt I’ll go back. The whole point in using Target Optical was that it was supposed to be convenient but so far that has not been the case.

I was overdue for an eye exam and decided to go see Dr. Liz based on her outstanding reviews. Dr. Liz and the rest of the staff here was professional and friendly. They were flexible with my schedule so making an appointment was a breeze. Everything was done in a timely manner and I couldn’t be happier with their service. Great little hidden gem inside of Target.

I’m not really sure what to say about target optical other than, I can see. That’s a good thing, right? Seriously though, it’s a very convenient location for me and the optometrist and all the staff are fun, friendly and competent people. I’ve ordered a couple of pair of glasses and a large supply of contact lenses from here and they’ve always arrived earlier than anticipated. There’s a good selection of stylish frames as well.

Dr. NguyenChan is very detail oriented and truly cares for her patients. When I got my eyes checked, she noticed that I was wearing the wrong prescription and informed me about my astigmatism. I thought it wasn’t a big deal but she encouraged me to try other options. She gave me different trial contacts so I could try which brand fits best. I am able to see much more clear than before. In the past, I’ve experienced eye doctors that just wanted to rush and just give me my contact prescription. I’m glad that I have found a permanent place to get my eye’s checked. I highly recommend this place!

If I could give a no star I definitely would I have never got the worst customer service in my life. I was unsatisfied with the glasses I got not once but twice deciding to finally return them within the 90 day policy. The manager of the optical center told me I couldn’t return them because exchanging them waives there «90 day unconditional return policy» when I asked where it says that on my receipt she had nothing to say I then asked to have her supervisors information which she declined to give me also. This store should really look for a new manager I wonder if this one had head bobbing and eye rolling with and ugly smirk on her resume because that’s all she gave me. She then said she could email her regional manager and ask but it would probably be a no. Just know if I spend $ 500 in a store and I’m not satisfied I will go to the extent to get what I want I work hard for my money I’m not going to settle for something I don’t want.
I then called targets customer care they were no help not shocking.
I decided to call another store to see if they would return the glasses the Manager I spoke to was Katherine Lima at the El camino real location in Santa Clara. She was very sweet and in complete shock to hear how I was treated. She urged me to come in the location before she left for the day so she could handle everything. I did have to drive an extra 30 minutes to get there but her customer service was amazing she went above and beyond to make me feel comfortable and to make up for my horrible experience at the other location. And I was right the 90 day return policy is unconditional whether you exchange the glasses in the 90 days for a new pair or not! I got my full refund and she also gave me target gift cards for the horrible employees experience.
Yes I get it you work in sales I’m sure your store has quotas for selling glasses but that shouldn’t make you treat a customer badly because they are unhappy with the product. I might be back to the el camino real location in Santa Clara but I will not be back to the target optical on Cottle rd.

Dr. Nyguyenchan was so sweet and very personable. She made me feel very comfortable during my appointment. The ladies upfront were also extremely friendly and helpful!

I would have never imagined finding a fantastic optical department in side Target! Well, I did and I’m so glad I gave them a try! First of all, what drew me in was all the stylish name brand frames they carried. Just as nice or even nicer selection compared to Lensecrafters. The doctor who examined my eyes was extremely knowledgeable, thorough, detailed, and took her time to be sure I had a good eye exam. The doctor was also very nice and made me feel welcome! I walked in and didn’t have an appointment and they managed to squeeze me in as the last appointment of the day! Talk about great customer service! I chose my glasses and placed the order, which went extremely smoothly. I have VSP, which made it even easier. They informed me it would take 10 days for the glasses to be done. I got a call 5 days later letting me know my glasses were ready, even better! The prescription on the lenses were precise and the glasses fit perfectly! I would definitely go back to buy more glasses in the future with this Target Optical location! I forgot to mention, the front staff people, Jessica and Jo, both of them were very nice and offered to help, but did not pressure me to buy glasses, LOVE, that type of customer service!

Friendly place, Dr is very nice and helpful as well as all the staff. My kids love being around them

LOVE! I saw Dr. Liz last year and she was great! Just brought both children back today and the most painless visit I have had with them. Support staff is always AMAZING and knowledgable as well. Helps you figure out which is the better deal for you as well.

It was time for me to get contact lenses & since I don’t have insurance I was on a hunt for an affordable place! I’m so happy I found Dr. Nguyenchan! She was very nice to speak to and was extremely helpful with any of my concerns. I did not feel rush at all even when I gave some concerns about my vision after the contact fitting. The whole exam was very thorough. I ended up buying a whole years worth of contacts & it was cheaper than Costco where I usually buy them at. Tip if you have a target red card you get 5% off of the contacts/​glasses but it doesn’t apply to the exam. They also have a lot of affordable glasses, even some high end designer brands. Thanks Dr. Nguyenchan!!!

I was in need of getting contacts and glasses since my current ones are 6 years old. Dr. Liz NguyenChan is such a sweet and detailed optometrist. It was my best experience getting an eye exam ever! Most of the other places that I’ve been to just rush everything and try to get you out the door asap.
Her assistant Joy helped me with my new glasses and was very attentive as well. I was really surprised at the name brand selection that Target had. Ended up getting a pair of green Rayban glasses that I instantly loved!
You also can’t beat the convenience factor of it being inside Target! (It’s along the front wall by Starbucks)

What a hidden gym that Target has their built in personal Optometrist! Doctor Liz Nguyenchan whose professionalism, patience, and pronounced knowledge in the Optical Eye industry made me a very happy customer. When I recommended some friends to see Doctor Nguyenchan, they were all very happy with her superb service. In a nutshell, Target Optical deserves a five stars because the staff was very helpful and friendly and works with your schedule.

Tran and Jessica have been super helpful in getting me set up with glasses that I love — they were both infinitely patient as I went back and forth between frame choices, and were just very personable and easy to work with as we navigated all of the discount options and warranties. Also, the new Optometrist at this location is really nice and goes out of her way to introduce herself and make patients feel welcome and at ease. What a great team! Add that to the great prices and super quick turnaround, and I’m not sure I’m going anywhere else for my glasses ever again!