The UPS Store

I have never in my life experienced such a human being lack of basic manner/​compassion, much less customer service in any stores. I was moving a very heavy box into the store using the dolly. The store was a mess and piled with boxes so there was no room to maneuver and I kept hitting stuff like the garbage can, not only the lady stood by to watch and did nothing to help to fulfill her basic duty (I was the only customer at the time so she wasn’t that busy), but in such embarrassing situation she even asked me to lift it up to the scale to weight it knowing fully how heavy it was! She said it was customer’s duty to put it on scale and refused to help me lift it together. Eventually I told her the weight of 60 lbs was already on the box label since it was amazon generated so it was reliable.
I am aware that not everyone enjoys their job, but this level of numbness is quite appalling.

Came in here to get some documents notarized and obtain some copies, felt very comfortable and all of my questions were answered and you can tell the woman working was very knowledgable about what she was doing. I will definitely be returning to this location because it is close to home and I know whatever I need will get done. 5 stars

Talk about a disgrace, so I get there at 9am when online it clearly says this place opens at 9AM I bang on the door and the lady next-​door in her store comes out and says” oh yeah they don’t usually open till 930 or 10 o’clock” so then a lady finally opens the door at 9:15 doesn’t say hello or anything I walk in no thank you no I please, this lady is really taken advantage of a corporate business and running it like shit. Feel sorry for the owner of this store because they are getting punked.

came in for Notary and I was in and out. I usually come in for copies and sending mail but I like that they do notary and I can just get everything done.

I don’t understand the negative comments, I come here often and everything I need is always addressed. It is my one stop shop and I’m very happy with service I get.

Came in here yesterday and the lady who works here was very rude for no apparent reason. I asked her a question and she responded with a lot of attitude! I ended up leaving and went to a different UPS store

I wish I could give negative stars. I’ve been here twice, thinking maybe my first bad experience was a fluke, but I was wrong. The second time was even worse. The lady who said she was both other and employee was rude, confrontational, and didn’t know her business. One example was when asked at what point dimensional weight came into play over actual weight her reply was, I don’t know. Do you want to ship it out not?! You better believe if I owned a business that was based on shipping ups packages I would know at what point dimensional weight became a factor. Will never return.

Went in for notary service. .And the lady.. Named Brenda or something like that who said she was the owner.. told me she needed my signature on a form that only required a spousal signature. I told her I always use this form and it never requires my signature.. She said well then you have never came here before.. She threw the form at me and said find a place for you to sign. .I said there is only room for spouse to sign. .She didn’t even look at the form yet and said she’s been a notary for 10yrs… ONLY 10 yrs. Little did she know, I have been dealing with notaries for 25yrs. Then she takes the form and said if it’s wrong then too bad. i decided is worth the drive to go to my regular place i will never go there again.. She was rude with all the other customers as well. Some «owner». She needs to get schooled

i went to this ups wed 12 nov 2014 just about 10:40 am — I had 3 packages over 10 lbs. each and said hi to they lady with brown pulled back hair — i did not hear a response??? Then she said «you don’t need a receipt do you?» OMG — I said I would like one just in case… She gave me one and i said thank you — she just looked at me then looked away! REALLY! I can not believe that the owners or ups could employ such a person with such ROTTEN customer service skills! OR has ups gotten so big that they do not care??? Well I use to use them often — especially sending gifts!– but never again — and owners — review your cameras from the day and time to see what i have told you is true… This is totally unacceptable — and if you do not care you should not get peoples business as no one should be treated so poorly! I HONESTLY WOULD AVOID THIS UPS —- as ups DOES NOT CARE ABOUT PEOPLE — only money — VERY POOR CUSTOMER SERVICE!!!

Whenever I come here with a few questions, I always leave with answers and my things being sent off. Very helpful people work here so I cannot complain. Come here to ship your things!

Wish I could do zero stars. Went in for a passport photo and left empty handed. The photo was taken with a Polaroid camera, cut improperly, with part of the white left on the boarder. I asked if it could be retaken because I knew it didn’t meet the criteria for passports and was ultimately asked if I want it or not. What a joke.
Walked next door to Walgreens and had it done professionally and am now very happy. Walgreens was cheaper too, and the woman there was great. In fact, I need to go leave them 5 stars.

Female worker was on personal phone call when I arrived on 11÷9÷12 945am. Looked at me in irritated manner. Kept on talking while I was waiting for her. Asked her for help on attaching shipping labels and how to fill out customs form. She said that was completely my responsibility since it was prepaid. She was unpleasant, unhelpful, impatient. Seemed like she was only interested in getting back to her phone call. She was a lazy worker that needs to be fired.

Great; the lady at the front shipped my package and then I left.

I came to UPS this morning to see what size boxes they had as I wanted to get my wedding dress shipped to the east coast for a 2^nd wedding party we’re having. I also had a ginormous box at home from Bed Bath & Beyond I was thinking about using and brought in the dimensions. Bernadette was really helpful and showed me the different large boxes they had an gave me an estimate on cost with insurance and an estimated weight for the box I had. I wondered whether I should use my box or one of theirs and she advised if there is lots of space left over in the box after I put in the dress, I should probably use a smaller one. But she told me either way I could bring in the dress and box and she’d pack it for me and advise which one to use.
i thought that was a great deal so I went home, got my stuff and returned to the store. She gave me the pricing for my box vs their’s and I ended up buying the UPS box since mine was beaten up a bit and the cost was only $ 5 different. She packed the dress and my shoes in the box and voila! it will be there in a week. I’m sure UPS costs more than USPS but they are far more helpful and I like having a tracking # so I can see where my dress is dancing over the states. Thank you Bernadette!
P. S. We always have trouble getting rid of boxes at our house with the amount of stuff we buy online and they had no problem trashing the huge box I brought in and didn’t use: D

My expectations were not pretty high so when I went in I did my thing and left a happy camper. Picked out an envelope wrote out the address’ and gave the girl my money. She was pleasant. I will go back.