Walgreens

Pharmacy: She had me on hold for an hour then hung up. So I go over since I live a block away. She tells me since its 20 minutes to closing I cannot do anything. Thanks for wasting my time. U would of been able to if you did not hang up on me

The store is cool but the pharmacy is slow @ all locations. Dont go to the drive thru, its like being stuck in rush hour on 101.

Zero stars!!! The pharmacy is the worst!!! Takes hours just to wait in line! And they always make mistakes!!! Do not go here!

Once upon a time this was my go-​to Walgreens location, but because of all the sketchy folks hanging out in the parking lot, I opted to travel a little further to avoid any unnecessary drama. Unfortunately they closed my favorite location, so now I am back where I started.
As everyone knows, there is a drive-​thru pharmacy, so that does help in bypassing all the riffraff. However, since they are usually shorthanded in the pharmacy, service and wait times are questionable. I’ve never received horrible service here, but I guess you can’t expect too much from a drugstore right?
Bottom line: It’s conveniently located for a prescription drop-​off, however be aware of your surroundings if you are forced in walking into the store after 10PM. Will I come back? Yes, but only because it is the closest location to my house.
Side note: They are the ONLY place that sells Toffifay in this part of San Jose!

I don’t understand how someone can work in a place where you are interacting with people that are literally patients (Dr. patients that is) and have ABSOLUTELY NO PATIENCE His name is Khai. I can’t believe how rude he is. I get the whole sick season thing, but come on. Give us poor people a break! It’s bad enough that we don’t feel good and would much rather be somewhere else than stuck in a long line waiting to have to endure his crap! The Pharmacy dept. needs to really evaluate their employees. After all, it’s us patients that is providing a paycheck for you at the end of the day. I don’t even want to give this any ratings because of the horrible service, but I’m not allowed to post it without a rating.

The pharmacy is a complete joke. The people are waiting meanwhile many of the people working are only laughing and making jokes with each other. I waited for an hour for them to help me. They kept in slumping over me as I stood waiting for them. Horrible customer service, and complete lack of organization. Lastly the reason they have a big line is due to the fact that they seemed very unprepared. Never coming back.

Not too big of a location, thus not many items in stock. Staff is not very friendly nor helpful. Parking is a bit tight and dangerous considering it is located along the busy intersections of S. White and Quimby.

I waited for a half hour to get a prescription filled only to find out they did not have the item in stock. Had to drive to Blossom Hill store to get it filled. That evening tried to call in my wife’s prescription. .waited on hold 8 min before hanging up. Changing to a different Pharmacy.

Walgreens recently closed the Evergreen Village store, so along with everyone else, I am now forced to use this Walgreens. Although the volume in the prescription area obviously has increased significantly, there has been no increase in the employee count. So, my sick wife and I had to wait for nearly an hour to get a simple prescription filled. There was one Pharmacist, a couple of clerks, and about 75 patients waiting. The clerks and the pharmacist were working very hard, but they were simply overwhelmed. I normally patronized the Walgreens in Evergreen Village, avoiding CVS and Rite Aid in favor of Walgreens, but now it appears they all are terrible. Maybe I can start getting my drugs at Safeway.

I’ve been on hold today over ½ hour at a time to get my medications refilled.
The Walgreens at the Evergreen Village Square just happened to close last week this pharmacy is getting slammed.
Unfortunately the staff has changed and it takes a while to get prescriptions filled. They obviously needs more help and I hope they get more staff to assist them.
Longer hours would be nice.
Plus part is the drive thru …

I called the pharmacy dept and was put on hold. So I placed the call on speaker because I didn’t know when they would answer the call. After 15 minutes, there was someone on the line. She said «hello» and I quickly grabbed the receiver, but it seemed i was not fast enough. My desk phone is about 2 feet away from where I sit. It was just about 2 seconds after I heard her voice.
Why is it that we can wait 15 minutes for you and you can’t wait for more than 5 seconds for us?

Yesterday I went to pick up my prescription, that was dropped off 3 ½ hr earlier, through the drive thru. I waited 30 minutes before I got attended again. When the employee looked through her computer, she told me that my prescription was not done yet, if it would be alright if I came back in an hour. I calmly told her to get my prescription because I am going somewhere else to get it filled.
I drove ½ mile to their competitor and they filled my prescription in 10 minutes.
I will not be getting my prescription filled at this Walgreen no more

I switched to this Walgreens pharmacy because CVS was so terrible, only to find out this is WORSE, which i thought couldn’t be possible. The FIRST day i switched, i called to see if my prescription was ready and was put on hold for 50 min, when finally an Asian lady answered, was very rude, said she didn’t see any prescription ready for me, when I had talked to a very nice lady earlier, i think her name was Amanda, and she said she was filling it. I got disconnected while talking to her and had to call the store manager to get the pharmacy on the line, and it turns out the rude lady was wrong, my prescription was ready. I went in to pick it up, there was only was only one lady working, with a long line. I waited 33 minutes in line, just to have the girl be rude to me. She was a short, Asian lady. She must’ve been the same girl from the phone. She was very unfriendly. Last night was my 2^nd time going there. I dropped my prescription off at 5:45 (after waiting 22 min in line to even drop it off) and they said it would be ready by 8:00. This time i went to the drive thru window (which sux too) to pick it up at 8:00,and waited 25 min, only for them to tell me it wasn’t ready yet, and probably wouldn’t be ready til tomorrow because they were backed up. WTFFFFF! R u serious? Even CVS never pulled that crap! I really needed my meds! Then the guy says, it hasn’t been 30 days, so I’d have to wait until Thurs! Another WTFFFFF!!! Why didn’t they tell me that when i dropped it off?! I saw the Indian girl who processed it, when i dropped it off, put it thru the machine. She should’ve known! By the way, the Indian girl is not friendly at all either. She was like a Zombie, with absolutely no expression! I’ve worked in customer service for years and pride myself on it. These employees need some serious customer service training! They wasted so much of my time going there for nothing, and i transfered there a few weeks ago and they have not called me once to tell me any of my other prescriptions are ready. Nowv I’m gona switch once again to Save Mart Pharmacy, where my cousin goes. She said they are a smaller pharmacy and she never has to wait! Walgreens has too many customers at this location, and not enough employees, and surely not enough competent employees! Ughhhh! Soooo frustrating I have to switch again! Walgreens, get it together!!!

This pharmacy is absolutely garbage…
Beware seems to me that they will purposely not have
medications in stock or they switch your prescription to something else.
watch out they do this because they are endorsed, given bonuses by these other
companies.
the phone lines suck. .. they never pick up. even after being on hold
for over 30 minutes.
i really don’t know how they stay open. worst customer service ever.

Did my passport pic here. Easy, but I got a letter from gov saying my eyes were either closed or my eye color couldn’t be discerned. I had glasses on and there is epic glare when I take pics here so that letter came a few weeks after I took the pic. I went back and the dude doing pics just took another one and I was on my way no charge for the redo pic. 1 star off for the original screw up as they should check for those type of things (I should have too, but I was in a hurry and didn’t know the regulations either). My advice, don’t wear glasses or angle them to avoid glare and double check that your pic meets all the guidelines lol.

The drive-​thru pharmacy sucks here! I had to wait about 45mins. For my RX. Effing ridiculous! Waste of my time…

Came here to pick up my gf’s moms prescription. I went to the drive through and surprisingly did not have to wait that long.
Good fast service. Exactly what the drive thru window is for.
5 stars for Gryffindor!!! :D

Pharmacy has terrible customer service.
I came in on a Wednesday morning to drop off a prescription that needed to be ordered. I was told it would be here by Friday at 12– the next day. I came friday night and my prescription had been «misplaced». I had to wait the entire weekend with an infected gums around my wisdom tooth extraction area and then some for my prescription.
Basically, Walgreen’s pharmacy sucks.

This Walgreens is conveniently located on the corner of Quimby and White roads… It has been there since about 1995…
I know that because… It had just opened when an accident occurred at that corner… It was a tragic accident… And the manager of this Walgreens was very helpful…
I shop there from time to time… when I go there I remember how helpful he was… The store is always clean… The employees are very nice… And they’re always very helpful when you need to find something…
So it is a large corporate store… The people who work there are part of our community… and I encourage you to get to know them… And patronize the store when you need to go get a prescription filled…
When you go there tell them you read the reviews on Unilocal… And Karen sent you!

I probably only like the photo department! It’s pretty straight forward, and I usually get a nice and polite response when I ask a question. Photo Machines are very accessible, and other customers hardly ever want to use it. Good for me then!
Just the iffy thing about this Walgreens is that I tried to call ahead of time for the photo department, and kept ending up on hold or on the line with the pharmacy department. The line automatically calls a different department if the department you want didn’t pick up. Probably because no one was at the desk at the time.
All other parts of the store pretty average. Small but not that busy, which is a plus since I go here for quick purchases!
I’m just waiting for composition books to be 30 cents again (Back to School sales)!