Wireless Store, Inc.

The wait time is ridiculous. At least their service is friendly

I selected this Verizon store cause it was close to home, and I’m so glad I did. Just like everyone said, David Nguyen was extremely helpful with my upgrade. He gave me a great deal on my new IPhone 6s Plus rose gold, as well as knocking off a few bucks off my monthly bills for being a loyal Verizon customer.

David Nguyen at the silvercreek store had great service and great interaction. The service provided made me feel super comfortable to help make the purchase. Very knowledgeable and great customer service skills. I would definitely go back!

almost time for upgrade!!!
came by to try out the different phones & play with features…
non operable display phones only
workers aren’t dressed in Verizon Uniforms… street clothing
WOW! they should be shut down for not representing Verizon Wireless.
don’t waste your time going here.

I’ve had a really great experience with David at this store. Other Verizon stores have had sales associates who want to get customers in and out as quickly as possible, sacrificing the time it takes to explain to customers what they are really paying for and this has led to paying an overpriced bill for too long. David doesn’t pull any punches. He will ask questions about how you really use your phone so a plan is made that fits your needs without breaking your wallet. I’m very happy I walked in while he was working so we could see where on my bill I could save and ultimately I bought two phones instead of 1 because I was finally confident in having my bill explained to me song could understand the service I would be receiving. My mom got a new phone for Mother’s Day and I was able to walk away with a new phone that was sorely needed as well. I walked out feeling confident about Verizon which I haven’t in my last few experiences. I hope managers understand that though this Verizon retailer is small, it gets a lot of business and it would help serve customers better if managers schedule more than 1 person to be on at a time. The wait was long and worth it, but more people could be helped if David had some help.

I would avoid going to this location at all cost. First of all, they are considered an «authorized retailer», not a legitimate corporately owned Verizon store, and unlike a legitimate Verizon branch, they have engaged in some unethical behavior and are free to do as they please in regards to selling.
They are notorious for tirelessly selling you phones and plans that you don’t need (reference other Unilocaler’s reviews) and are after your money through their dishonest upselling efforts. I share a family plan in which the people I share a plan with came into this specific store to ask a question about upgrading. Not only did they upsell them phone packages that they don’t need, they tacked on insurance without consulting first. They also did an «analysis» of my account in which they advised my plan members to upgrade to a higher data package because we would be going over our limit. They also did ALL OF THIS without my authorized consent. I, being the only account holder, should be the ONLY one authorized to make ANY change on my account. I consulted my friend who works for a legitimate Verizon branch in which he told me that we would never go over our old plan data limit and they upsold our package in order to gain commission.
Typically, when you go to a normal Verizon store, they will ask to ID you before making ANY changes. Not only this, they took advantage of my poorly english speaking plan members. This constitutes FRAUD. I am very angry with their unethical business behaviors, it appears that all they care about are sales, sales, sales, and are completely uninterested as to why you came into their store in the first place. Their employees are probably commission based.
If you need to consult a real Verizon associate who is knowledgeable and cares about your customer service needs, and one that does not make unauthorized changes to your account, go to the Verizon Store Locator on their brand site and choose a branch that is not «authorized retailer» associated. Apparently, when speaking to Verizon customer service and legal department, this store has had multiple fraud charges against them already.
If you want to do business the right way, don’t con people into your sales objectives and certainly do not make changes to their account without their physical presence or authorization.

i cracked my screen and i took it to verizon
they recommended this ihealthmobile across the street from them
they fixed my phone and i was up and running again
Unilocal has a 10 $ for $ 20 coupon with them also so it made getting my phone fixed even cheaper yayyyy

The sign of this store is Verizon Wireless premium store, but it is not an official Verizon wireless store. It is a third party called Z Wireless, selling Verizon wireless products. Therefore, the sale associates will try to make up all type of good stuffs to induce you to buy products. All accessories there do not have price stickers on them. If you agree to buy, they will charge you the outrageous price.
Those sales associates never mention to you about the policies such as whether that product has contract agreement, cancellation fee from Verizon wireless and Z-​wireless. After you agree to buy something, they do the transaction on the computer, asked you to sign on the electronic machine then printed them out later. What I observed, they often say they are out of papers, so just sign it then they printed out later. You should never sign without asking questions. If you cancel the agreement, you not only pay the penalty fee to Verizon, but the store also charges you a stiff penalty too. So you actually pay double penalty fees.
Summing up, this store is a third party store selling Verizon wireless products, not official Verizon wireless store. It’s best to go to the Verizon wireless store located in the mall nearby. They don’t try to push you to buy all type of stuffs.

TERRIBLE CUSTOMER SERVICE. It was October 2014. I check Unilocal before I came here and there were really good reviews for Phil. Well they must have been his friends giving a review because I received awful customer service from him and is manager, (not sure of his name, possibly Michael).
I wanted to trade in my iPhone 4 for the iPhone 6. They took my order and explained I would get a mailer for the trade-​in after my new phone came. No one told me I needed to get an activation code.
In Nov. my phone came and no mailer. When I called, the manager told me I they would not honor the $ 200 trade in value anymore. He said I should have gotten an activation code in Oct. After a discussion he checked and called me back and said I would get the miler in the mail in 10 days. Nothing came.
HE LIED TO ME HOPING I WOULD JUST GO AWAY.
It is Dec now. I had to go to the Verizon company and then to the ‘trade in program’ people to get it straight.
these guys are only out for themselves, they do not care about you, the customer.
BEWARE of these selfish guys.
I WOULD GIVE A ZERO STAR IF THE OPTION WAS AVAILABLE.

Every time I go into this place, they always try to sell me something. They wanted to sell me a new plan and after they took about 20 mins explaining, I didn’t want it so I told them just do my 2 yrs upgrade. They keep on pressuring me to get the new plans. I told them no, just order me the new iphone. They seem kinda mad cause I didn’t want the plan so they throw in some bullshit saying I have to get the insurance if I want to get the new iphone. Bull fucking shit, left the store and went to another verizon wireless store and they were able to get my new iphone with no insurance needed. Verizon should re train these stupid ass employees

My husband and I went in just to get an estimated price and see if it was worth canceling our sprint accounts and Marvyn was very helpful from the moment we walked in. His customer service was great that we did switch over. He answered all of our questions and explained everything. I will definitely return to this store and also refer people to Marvyn.

Terrible. This store have all lier. I payed for my bill cancel service total $ 278.89. A guy name is Marvin Miramon. he told he is manager who received my money immediately but after that he said he can’t do it. He told me go home and he will send my money back by his company check. Im waiting for it until now was 2 month. I came in this place couple time they said they will do it immediately. They keep my money for no reason 2 month

Thomas is a wonderful sales man who is actually very knowledgeable on all of the products and what to do/don’t do. I was surprised to see that he was personal and really was trying to make a perfect fit for me. Everywhere else I go, they just try shoving the most expensive phone towards me, which isn’t something I am ready for. All in all, Thomas was very patient and understanding. He is great at handling issues.

I was in DESPERATE need of getting a new phone, with as little downtime and hassle as possible. .. so I hopped on Unilocal and did a quick survey of the ratings and reviews for the various Version stores around the Santa Clara valley (I live in Campbell). Based on the consistently positive reviews for this shop, and in particular the complimentary statements about «Luis», I chose to come here…
.. . and I was VERY WELL REWARDED! Simply put: Luis is FANTASTIC!!!
I do software and hardware support and consulting for a large enterprise here in the valley, and I know good vs. poor customer service at depth. I can absolutely say without the slightest reservation that Luis is a superb role model of what all customer service personnel should aspire to be: not only he listen closely and immediately grasped exactly what I wanted and needed, but his demeanor and approach throughout were professional, warm, considerate and thoroughly knowledgeable.
He could have had me fully satisfied and out the door well within 30 minutes (including barely 3 minutes of downtime between old-​to-​new phone activation), but I took full advantage if his knowledge and helpful attitude and asked many questions and his assistance for several advanced aspects of my new phone, so that I might quickly master it without having to spend tons of my own time getting up to speed — and throughout my consumption of his time he remained unwavering in his cheerful and patient attitude. He answered every one of my questions clearly, and gave ample hands-​on demonstrations whenever doing so would go to solidify my understanding.
One other thing I was quite impressed with: even while attending to my considerable use of his attention, without fail he took immediate and appropriate notice of new customers when they entered the store (we was working alone), and greeted each one with a «hello, welcome, how can will be be able to help you today?» And he did this without ever giving the impression that he was tired of giving me the assistance I was demanding!
Lastly: while I was obviously impressed by and very very pleased with the customer service here, I must also note that I am equally thrilled with the new phone (the Samsung Galaxy III) and various accessories I also purchased (again, with honest, very helpful guidance from Luis).
BOTTOM LINE: go to to THIS Verizon store — you can’t go wrong.
=James M.

Luis is so helpful, I came into the store with my mother. His Spanish is very fluent. He was able to help my mother with her samsung galaxy s3. The Samsung galaxy is such a great phone. He download Samsung user digest to her phone which was like manual with pictures that shows her step by step instructions on how too. I recommend this location to everybody they so helpful here. no lines and plenty of time spend with a customer.

It was Sunday afternoon and we decided to get an IPhone for our son’ s 15 birthday. We went to the closest Verizon store to our house. I didn’t even walk all the way into the store and the sales assoc. Luis Diaz asked if I needed help. After talking with him my husband and I decided to purchase the IPhone 4 for our son. Luis is very knowledgable about the IPhone and all of the Verizon products. We have been to many Verizon stores where they herd you in and out like cattle, but Luis was very patient while we made up our minds about which phone to purchase. We will definitely be going back to this store for all our cell phone needs in the future. Luis was fantastic!

Went to get a S3 the other day and got helped by Brenda. She has is really nice and will help with all your needs. I always go to this store for all my cell phone needs and Brenda is always helping me out with it. When you go here you need to look for Brenda. DO NOT GET HELP BY THE OLDER LOOKING MAN. I believe his name was Edwin. He doesnt really know what he is talking about and everytime I go and i see him there he is always trying to sell me all these useless crap that i told him once before no. He is really pushy about it and will keep going on. Go straight to Brenda, she is straight forward and will tell you honestly if you need this and that. GO BRENDA

I’ve been there twice to get a new Verizon phone within the past six months. Each time they spent some 30 minutes of my time before telling me that their computer system was «down» and that they could not activate the new phone they were trying to sell me. In each case they asked me if I could come back the next day. Sorry, I decided to go to the Verizon store at Eastridge.

I came here middle of February, excited, because I was going to get myself the iPhone 4s! The worker there, I believe his name was Steven, assisted me with the process of opening a contract for me. He was very informative, helpful, and patience with me and with other customers who came in (while he was helping me) and help answer quick questions. The whole process went smoothly and I walked out of the store a happy customer :).
A week later, I came in with my parents. The worker there was a nice, young woman. My parents are really difficult to satisfy –_​_​_​-​” so the whole process was complicated. Luckily, my sisterinlaw was there to translate. Although the worker was Vietnamese, I wouldn’t want her dealing with my parents, haha. She was very helpful and patience with my parents and to open a contract for my dad (I ended up transferring myself onto his account.) When it was time for my parents to pick out the phone numbers, omg it was so complicated. Older Vietnamese people can be a bit rude sometimes, my parents were kind of rude to the worker and also picky about phone numbers :|. I felt bad and kept apologizing to her. She responded, «It’s fine» with a smile :) The process took long, but it was fine. In the end it was all settled and my parents, finally, have a phone of their own with signal they are happy with!
If someone were to ask me, «Which Verizon Wireless store should I go to for questions or to open a contract?» I would say, «The one on Silver Creek!» :)

The customer service here is great! I upgraded my plan twice with them! First time the worker helped me pick a good phone and tried his best to give me the greatest deal there was.
The second time around (December 2011) my phone was damaged, so I came in and asked for help and they were ready to answer all my questions and inquiries. Steven helped me answer all the questions I had and was really patient with me. He also tried to give me the best deal available. I got the iPhone 4S from them and he even helped me pick out a case and screen protector. Not to mention, he put the screen protector on for me. I left a very satisfied customer!
Great customer service. Always ready and willing to help. I would most definitely refer my friends and family here.