Pacific Sales Kitchen, Bath & Electronics

Hmmmm. I sent in a list of appliances that I needed for my kitchen overhaul which included everything from sink to dishwasher range stove top etc. and had to wait and waited for weeks I’m still waiting for response… I ended up spending 11k at Renwes Sales in Lake Forest. They responded and met my construction deadline.

i recently purchased a new washer from Pacific Sales. The salesman was very knowledgeable, answered all of my questions.. I had shopped around and they gave me the best price. Everyone was accommodating and helpful. They delivered on time when i requested, installed the new washer and took away the old one. The entire process was great experience.

Bought new kitchen appliances from them and they helped save me money and guided me through the process. Thanks again guys!

I have no idea how these people stay in business. I need an entire kitchen of appliances and they just sit in back of their big counter pushing paper. I am so frustrated. I have gone there 3 times and no help at all!!! WHen they do talk to you, they are very curt and almost irritated that you needed to ask them anything. San Juan store anyway, is useless!!! Really Bumbed!

What amazes me, is there are so many reviews with the same theme
Salespeople who do not know how to treat customers

A+ experience from moment I walked in door. Ken immediately asked me if he could help, then spent several hours with me and patiently answered every question I had about every kitchen appliance for a kitchen remodel. He even lent me a tape measure when I needed to check measurements and wrote down model numbers of appliances I was most interested in. I told him up front I was just on a fact gathering, not buying trip. That didn’t matter. He couldn’t have been more friendly, knowledgeable and professional. I was very impressed.

I have been shopping at Pacific Sales since the 70’s when it was a family owned single store in Torrance, California. I always enjoyed the experience, prices and professionalism. Unfortunately now that Pacific Sales has been taken over by Best Buy it has become increasingly frustrating and disappointing. There always seems to be an air of superiority and pretentiousness among the sales staff… and quite honestly, the prices ain’t that great. I will no longer waste my time just to save a couple of bucks.

Shame on us for not reading reviews before arriving.
Shame on you Pacific Sales for your (lack of) customer service.
Arrive on a weekday approximately 4:30pm. Almost empty store as far as customers, but enough sales associates in the store to notice anyone walking through.
We were in the store for at least 20 minutes.
Greeting? No.
Assistance? Not.
Returning? Never.
We are remodeling our kitchen and were prepared to buy appliances for the entire kitchen.
Taking our business to a place where customer service actually exists.

Absolutely the worst experience I have ever had with a company. Bought over $ 5K worth of appliances along with an extended warranty. It’s been 2 months now & my oven still does not work.
The extended warranty is by Warrentec who subs out to a 3^rd company for the actual repair.
If you are in the market for appliances I strongly urge you to do your research before your purchase.
The store manager at San Juan doesnt return calls; persons at Warrantec are 10x worst. The technician who actually performs the repairs does answer their phone but they are at the mercy of Warrentec.
I don’t understand how company’s are lawfully able to conduct their business in this way.

Bad! They are really mistreating my 75 year old mother in law! I usually only leave super good Unilocal reviews. But this time, I have to warn people. She spent $ 20,000.00 on appliances for 2 properties at Pacific Sales, including buying extended warranties. Yet, when the freezer drawer on her Kitchenaid fridge went out and she called them during the first year, they STILL haven’t fixed it after almost 3 years. It doesn’t close properly so it ices over. They’ve sent four different repair places, 5 different times. Each time they replace the gasket. Then, it doesn’t work, but they don’t send the same repair company, they send a new one, who insist each time on doing the same thing. This last time, she’s been waiting months. She calls all the time and they tell her they’re waiting for the part, blah, blah, blah. She is a really nice lady and super, super frustrated by this surprising treatment. Obviously this fridge is defective and must be warped, since repeatedly changing the gasket doesn’t help, but they keep changing the gasket repeatedly anyway, and so she always has a non-​working freezer.
If they had any sense of fairness at all, they’d have installed a brand new fridge a long time ago. I guess we’re going to have to hire an attorney under the Song Beverly Act. She’s such a good customer and so easy to work with, that I’m just flabbergasted that Pacific Sales has treated her this way.

Really disappointed to find out I have no warranty and was under the «impression» I was covered. When I called to ask if they can check my coverage they were extremely rude and annoyed I even asked.
When shopping I wanted Bosch appliances, was advised differently and ordered a high end KitchenAid suite.
Dishwasher came in slightly dented, when I asked them they said it was probably the design since it was a curve and not a dent, I let it go until I realized months later after seeing someone else’s that wasn’t true, never replaced. (From the beginning)
Gas cooktop ignition has had to be serviced and replaced, I had to pay. (Occurred 2.5 years.)
Convection double wall oven doesn’t cook evenly (thought that was its purpose but it was my first one, burns food on the right side) neither store or KitchenAid seem to think that’s an issue. (From the beginning)
Now my built in Microwave has communication error codes and the start button doesn’t work. (4 years)
Basically I’ve learned I was super unlucky? or… not to trust anyone unless I have it in writing, as soon as you pay they no longer want to be bothered and the coverage is not what you thought it was, should have argued the defective items immediately and stood up for myself. In the end it’s my fault for not being more demanding I guess?

The oven was replaced. Thank you!

We deal almost exclusively with the San Juan Capistrano store, and have for a number of years. The store (and the chain) certainly have some challenges (Didn’t I see that exact computer system depicted in «Astronaut’s Wives» circa 1960?), so I’m not terribly surprised when I’m called to say my ordered part is in… then can’t be found… or confirmed it was even sent to the store. But despite this and other handicaps, its really their people that make the difference. Tao in plumbing has spent hours helping resolve some particular plumbing challenges, then dealt with the manufacturer when there were installation issues. Always keeping his cool and putting everyone at ease (and even providing spec pages!!!). Diana at the cashier desk is a huge asset, calmly unraveling scheduling messes, tracking down orders and status updates, and generally managing to make everyone happy.
While it can be challenging to get an available salesperson at times, every one I’ve dealt with in appliances and plumbing has been knowledgeable and willing to provide good suggestions (even deals!). We were able to find a great, highly rated washer and dryer ~ both of which had some minor scrapes, for far less then we could have ever believed… and both for a very reasonable extended warranty. Thier delivery guy, Carlos, really went out of his way to pretty much entomb both of them carefully in bubble wrap, since their boxes where gone and we were shipping them to a family member’s new place. Bravo!
And in another instance we purchased a refrigerator and was waiting for it to be delivered when finding it on sale at a lower price… they honored their «low price guarantee» and gave us the lower price, and it was a fairly painless process. They have a huge, up to date selection, and a generally pretty darn great to work with (Unless you hit them on a busy Saturday!). At least they are trying!

Second time in here in the past year. The first time, I was completely ignored. Not a hello at the door, not an offer of help from a salesperson. It was not crowded, either — I think there was maybe one other person in the store.
Fast forward to today. I’m ready to buy appliances and fixtures for a complete kitchen remodel. So, thinking maybe the last visit was just an anomaly, I returned.
Nope. Exactly the same experience. Not one person even acknowledged my presence. A Thursday afternoon, employees talking at the counter, and a few customers in the store. I’m dressed in jeans and a tee shirt. Maybe I look as though I can’t afford Your times. I’m a single woman, shopping alone. I guess
I’m not to be taken seriously. Your loss. I’ll be off to Renwes to see if they are interested in my business and my money. Worse than used car shopping. :(And btw, you Kitchen Aid selection is just awful.

Have used PS for previous remodel and was content with service. Now going thru a another remodel visited store and sales person was friendly, started picking out pieces and salesperson had a condescending attitude regarding my selections? Advising me other customers purchased an item 10 times the cost of an item I was purchasing?
Was I supposed to be impressed he sold a 20K item? This coming from a guy who sells washing machines for a living? Get back in your box! Nobody is impressed by what other people buy, and even less who sold it to them. Counter staff unfriendly taking your money for your purchases. They must feel they are doing you a favor. Must be rivetting conversations at employee store parties…
Get prices and compare to Amazon you might be surprised.

Return to this store after speaking with Ray who gave us some homework on researching appliances that would suit our needs. Came back today and because they told us they do not work on commission we were helped by knowledgeable Joe. We ended up buying washer dryer Sub Zero fridge, Thermador range and Brizo faucet from Raymond in bath dept! Such a fruitful visit! Thanks guys youre the best!

Pacific Sales is close to where I live so I wanted to deal with them. I have been in 3 times over the last several months and the service is terrible. I wandered the store for 20 minutes with no offer of help or even a hello. I finally left. I will never bother again.

Rude, almost nonexistent sales people, AND all three refrigerators I wanted were discontinued.. Why even HAVE them displayed. A complete waste of my time, won’t be going back.

The in store experience was great. The salesman, Ken, greeted us quickly, showed us refrigerators in our price range with the features we wanted. He was not too pushy and even offered us the sales price that had ended a couple of days prior. We were so excited to find the perfect refrigerator. Then came the delivery day and it all went downhill.
They gave us the fun 4 hour window. It was between 3 – 7. I was told I would get a call 60 minutes in advance of delivery so that I could have everything ready. Around 4:30 I get a call that they are about 20 minutes away. OK. not much time, but I rush around emptying the food, get everything out and then wait… and wait and wait. Around 5:30, I call the delivery number to find out what is going on. She tells me that none of their drivers called me and he is still about an hour away from getting to me. I ask her… who called me? I gave her the number from my caller id and she said that it not from one of her drivers. Truly bizarre and I sensed BS, but OK. I put the food back and wait.
6:30 comes and goes, then 7. I try to call again. She tells me that they had a problem at their last delivery and he won’t be to my house until after 8pm.
FINALLY around 9pm, I get a call from the delivery driver. Hold onto your hats… from the same phone number that called me at 4:30pm. Isn’t that shocking? He said they will not be to my house until close to 10pm. I asked him if he was really planning to bring it at 10 and he said yes. They finally showed at 10:30 pm, took a look and said that they could not disconnect the valve because of the type it was, which my plumber said was a crock of BS he hears from his customers on a regular basis and usually means the guys are looking for cash payment to do it. (just to be clear that is only speculation)
So they loaded our refrigerator unto the garage where it sat for the next several days. The next day was Christmas eve, so we were out of luck until after the holiday. I was upset that I had left a message at the Pacific Sales office about it and never heard back.
On the positive, when we finally managed to get a hold of someone there at the SJC location, she was horrified. She did try to schedule us a few days out, but when my husband said, nope it needs to be today, she miraculously managed to find a way. They made the delivery it within the window given, but the damage was already done.
I do understand that it was the delivery company that they outsource to that is who we had a problem with, but Pacific Sales is the one we paid, so they get the review.

I was really sorry to read the bad Unilocal reviews for Pacific Sales. Over the last 6 years we have bought a fridge, washer, dryer, dishwasher, and range from Pacific Sales in Cerritos and had a great experience with everyone.
BUT this time — we dealt with a real ROCK STAR! We are buying a sink and Dale helped us out on the phone and gave us a great deal AND it will be at the front desk tomorrow for us to pick up! How easy is that :)
Ask for DALE THE ROCK STAR next time you go in — you will have an awesome experience.
THANK YOU DALE — told you I was going to Unilocal you :)