Paradise Automotive Group

I bought a 2013 Jeep Wrangler from Paradise in May 2016 and found the overall experience extraordinary. We negotiated a fair price without pressure or lengthy back and forth, and they offered to fix some blemishes to the paint and bumper for no charge. All of the personnel were friendly without being pushy, and carried a sense of teamwork and class that is rarely if ever seen at a dealership.
The Jeep came with large wheels, tires and a lift kit of questionable quality. I knew about the tires and wheels, but the ride of the jeep on curvy roads was very uncomfortable, with swaying and wandering due to the tires and lift kit. Long story short, Paradise offered to take the suspension back to stock configuration, and I replaced the tires. All good, a very reputable and professional operation.

We had been searching for a vehicle for over a year but were still not sure which make/​model to get. I then recently noticed that Paradise had the 4 cars we were interested in, so we went to go check them out.
We looked at the Lexus RX, Audi Q7, Ford Expedition and Infiniti QX. We quickly eliminated the 2 smaller vehicles because it didn’t meet our needs. David S. came out to assist us and answered all of our questions. We took a test drive and asked more questions. Dave told us to think it over and discuss it with each other. No pressure. No hard sell. Dave gave us his card and we left the dealership.
After having done our earlier research, we knew the prices for both vehicles couldn’t be beat. After a couple hours, we went back to Paradise to purchase the Infiniti QX.
Everyone we encountered was helpful and nice. Steve got us a rate lower than our credit union and 2 years of free oil changes for purchasing a warranty. Dave had some scratches in the car buffed out and the car was detailed. They even replaced the battery and a fog light that was out. When we picked up the car, Perry spent some time with us going over the car’s features. My husband even went back a week later and Perry helped him with the DVD system.
We will definitely consider Paradise Automotive for our next car. They welcomed us and made us feel like family!

I recently bought a used vehicle from these folks. They discernibly buy really nice cars at auction for resale. They also have a full service auto repair center there. I did my research, drove at least six cars from various sellers between SD and LA but they had the best deal by far. They are very nice at Paradise and you really feel welcome by a family owned business. I would definitely buy from them again.

I have to say I am always wary during the process of buying or selling cars. As with most of us, «once burned, twice shy» becomes our mantra. In this instance, so far it seems to have gone well on the car buying side.
We’d been looking to replace a 2013 low-​mileage Ford Explorer we owned with something a bit smaller that we could keep as a ten-​year-​plus family car. While working on the sale of the Ford via the normal routes (CL, AT, and KBB), we began our search for a target vehicle. We ruled out a number of brands and models and finally decided on either a brand-​new 2015 Laredo or a one-​owner 2015 GLK350. Since we were in no hurry, we didn’t want to settle for features and style we knew we wanted in a car for the long haul. Fast forward to seeing a GLK350 with only 17k miles on Paradise’s site in a color combo and with features we had hoped to see. The price was fair and on Web special last weekend. Since we were going to be in SJC (from San Diego) the next day, we arranged a test drive. Of course we started off feeling the pressure to make a deal that day, but I was in no rush to trade in our car for bottom dollar and we were just honest about this. We loved the car and agreed to stay in touch.
After a few days back home we found a buyer for our vehicle and called Chad and Eddie at Paradise to see if our target vehicle was on the lot. Not only did they still have it, but Eddie extended a recent discount he’d made that hadn’t hit their web page… something he didn’t have to do (we wouldn’t have known the difference). I told them we were close to selling our car and they were willing to place a «hold» until I knew for sure. Once I had a scheduled time to sell our Ford I called with a $ 500 deposit and marked out GLK as sold. It was a tightrope to complete the transaction in San Diego, get a ride to the bank, then a ride (with a toddler and car seat!) to the train up to San Juan Capistrano. Eddie had Chad pick us up at the station and there was no pressure placed on me as I geared up our son in the car. Once at the dealership they set him up with snacks and cartoons and even brought all the paperwork to me in the lounge so he could remain content. These guys are all parents, and they were empathetic to the balance of the toddler whims. Fortunately our son was a champ throughout the entire transaction and we made time at a local park before hitting the freeway home to San Diego.
As I was on the train earlier in the day Chad and Eddie had the shop detail the car and it was ready as promised. They were responsive to every call as I navigated my day. They understood my concerns regarding both key fobs being included, and confirmed that (thankfully) there were two. I had researched several extended warranty options and came armed with facts and questions. Surprisingly, they were not hard-​selling me on a package and weren’t bothered by, 1) My specific questions; 2) The fact that I had a broker on speed-​dial for help comparing options; and 3) That I didn’t end up buying one from them. While I was paying with a combination of cashier’s check and personal check, they did run a cursory credit check (which I had processed online from a link on their web page from home). This was a formality and they made it painless. Steve, their finance guy, made swift and thorough work of our paperwork and Jay (another team member), willingly made contact with his parts guy at Mercedes to check on getting the best price for a particular accessory we want for our car.
Yes, dealing in the field of used cars has its challenges and we buyers and sellers must be armed with knowledge about our own expectations for an end result. I recommend doing extensive homework on your target vehicle and give it a 200 mile radius search. But I can honestly say that Chad (sales), Eddie (manager), Steve (finance) and Jay (sales) provided me with a straightforward process for acquiring our new car. Thanks guys!

Just had my best buying experience here! We had been looking for a Toyota Tacoma with the TRD package and found the ad on Auto Traders, great price so we ran down. We worked with Dave (awesome guy!) and the entire experience was really, really easy. No pressure and they didn’t drag it out all day long. We checked Kelly BB and it was below book value. Got a great, low rate on the loan. We’re very happy and definitely coming back.

I went to Paradise automotive thinking i wasnt going to be able to get the car i wanted, well let me tell how wrong i was, the guys there worked their magic and made things happen. I was so happy with their service they provided, i didnt feel rushed at all, i would recommend them to all my friends. This is where i will come again for my next purchase. Thanks again u guys for the great service u guys give.

I don’t write many reviews, but felt obligated to do so here. John Paradise, Eddie and Don were awesome! We bought our Q7 over the weekend and the deal was flawless. No hassle, easy negotiation, killer financing rate, etc! I have to buy another car soon and Paradise earned that business!

Just sitting here in our new car, waiting for my wife to have her nails done, and started thinking about the great experience we had with paradise. So updating, car is Fabulous more then we had hoped for. Management so friendly, and professional Devan the GM obviously cares about people and sincerely had our best interest in mind at all times. And on top of that the owner Mr John Paradis called after our purchase to ensure we were happy. Perry the salesman treated us like we were the only people on earth.
He delivered the car to our home, then patiently sat with us, two 68 year old non techy people, and walked us through all the gadgets bells and whistles. And even connected my wifes phone. Service above and beyond. Not related or friends of any one at Paradise. Just stating how we were treated.

Devin truly is a stand up guy and works hard to get his customers the best price and rates he can offer. With advice on re-​financing and giving me damn near close what I was asking for with my trade, we were able to make a deal. I am now the proud owner of a gently used IS250 and could not be happier, and recommend anyone looking for beautiful cars that all check out with carfax to stop by and check out there amazing inventory. Gave me a great warranty package along with gas, detail, and a gift card to come back to the store! I’ll be back, and encourage everyone to check them out as well!

I had a really good experience here at Paradise. Jim was my salesman and he was great! No pressure and got me a price I could be happy with on the car I wanted.
No pressure about purchasing an extended warranty from Jim either, but a little pushing from two others.
I wanted to have time to think about it. Steve in finance was very accommodating and gave me a couple of days to think about it which I really appreciate.
I purchased the car last night while it was raining. I had no way of picking it up until today. Jim called and said he wanted to put some gas in it and get it all cleaned up before I got there. I was excited about that but when I got in the car I was a little disappointed that it was barely ½ a tank (I guess that’s good for a used car dealership so I’m thankful), and it honestly didn’t look like they had cleaned it up after the rain last night, but they may have cleaned the Windows.
I left there and half way home the «check tire pressure» warning came on so I pulled off the freeway into Costa Mesa to my favorite Jiffy Lube on Newport and Victoria. They found the tire (the warning doesn’t show which tire) and filled it up and I was back on the road in less than 5 minutes.
I do think that all those things such as tire pressure and such should be double checked before you leave the lot. Maybe they could be checking those things during the hour they’re trying to push you and sell you the extended warranty. Just a thought. Anyway my overall experience here was very good, and as far as Jim goes, he was the best.

I just bought a car tonight!!! I’m so excited to buy my very own car from Paradise Automotive Group on Halloween night 2015, what a special treat!!! Jim was sooooo helpful in helping me find just the right car and then I got to work with Perry & Devin too! All the guys were great to work with. They even stayed open past closing time to work out the BEST deal! Thanks again for my beautiful new Mercedes Benz! I’m in love!!!

No complaints at all! Perry was our salesman, and he was very helpful, friendly, and most of all very patient. He didn’t rush us into anything. The other guys were very helpful as well — Devon and Steve. It was quite a far drive to the dealership, and a long process from negotiating to signing all paperwork, but it was well worth it and we were happy the second we drove off the lot.
We definitely recommend Perry to anyone looking to purchase a car at Paradise!

Just bought a new Mercedes C300 at Paradise and it was one of the easiest car deals I have ever done. I got a great car and a great price. It’s not likely to find car dealers like this one. Thanks Paradise, Don Brown & Devin Howard!

My visit to Paradise Automotive was nothing short of amazing, I found this dealership thru
and really liked the selection of cars on their lot. I decided to give them a call the sales person on the phone was polite and was eager to set me up with an appointment to show me there selection of vehicles. I made the drive from San Diego, Ca and was greeted by Devin who was extremely knowledgeable about his inventory of cars, to make a long story short I ended up purchasing a Mercedes Benz CL63amg and was so impressed about the deal I left Devin car information so that he could help me find my wife a car. would I recommend Paradise Automotive absolutely!

Just sold my car here! I’m happy I did! Ask for jimmy or John! Jimmy is a really awesome nice guy! That’s very helpful and friendly, professional! I went to other car dealerships! And in a lot of them tried to rip me off where paradise was extremely fair to what would be comparable to Kelly bluebook! Very happy with their service!

Excellent service thanks Scott Lacey and John Paardise, great prices and services 5 star!!!

Now I can honestly say I never thought I would be giving a car dealership a 5 Star review or any review for that matter. Every time I’ve ever purchased a car from a dealership I always wondered if I got the right car or truck for the best price only to find out I got ripped off by the shady manager or the sales man convinced me a vehicle was right for me when really it wasn’t what I even came in to purchase. Not the team at Paradise Automotive Group. It’s a small team that’s really more like a family and they genuinely want you to be happy and will do whatever it takes to earn your business.
I worked hand in hand Jonathan Rubio and he was great, be sure to ask for him when you go in and tell him «Stephan» sent you. I’m sure it will make him laugh a little bit. And let’s not forget about Eddie (THE MANAGER) he was the first ever straight shooter I’ve dealt with at a dealership. They showed me the vehicle history, CARFAX, Kelly Blue Book Value and everything. They made sure that I was getting the best deal possible. To the entire team at Paradise Automotive, Thanks Again…
P. S. I LOVE MY NEW TUNDRA, THE THINGS A BEAST

If I can give this place negative stars I would!!! I bought a Mercedes-​Benz here and literally 2 months after I purchased it the brakes and the rotors were done! I ended up paying paying $ 700 (pretty good deal) and called Paradise Automotive and told them what happened and so I ended up speaking to the owner John Paradise and he said he will give me a partial refund of $ 500 so I was content with that. Well I get something in the mail from them and it was 4 gifts cards totalling up to $ 350 and I can only use one each visit!!! Like are you freaking serious do they think this is some kind of joke? Also 9 months after purchasing my car 2 of my tires go out the same week and turns out the tires were wayyyyyy past due to change so these people don’t even care about the condition of the car they will sell you the car as is. I STRONGLY RECOMMEND TO STAY AWAY FROM THIS PLACE!!!

Highly recommended! As I just purchased my 3^rd corvette. I worked in the car biz for 12 years back in Chicago. All the gentlemen (George and Edward especially) are exceptionally honest and came thur on their words for my purchase of another corvette. No games straight forward and no WORRIES! If your in the market for a car and they have it, your dreams will come true! Much respect to Paradise Auto Group

I highly recommend Fernando as your sales person! honest, great customer service and friendly, I was surprised how fast the process was completed thanks to Eddie and Matt as well! overall great experience with all of them
!!.