AT&T

A few months ago, I went in to activate my old iphone 4 that I bought from at&t years ago! I broke my newer phone, so had no choice but to just use this one. So the girl that helped me (I think her last name was White, or something like that) could not link it or get it to accept the sim card so she called her supervisor over, who couldn’t figure out either and to avoid face she said that the computer was showing a code that usually comes up when the phone is stolen.
ARE YOU SHITTIN ME??? YOU CAN’T FIX IT SO YOUr CALL IS TO CALL THE CUSTOMER A THIEF?
She then goes «but what I can do i click here and make it work, just is you get a customer service survey you can disregard because if you take it, it will ping of the satellite and cause your service to be shut down»
I ALMOST LOST IT, NOT ONLY WAS SHE CALLING ME A THIEF BUT AN IDIOT AS WELL
Are you sure you aren’t just trying to avoid getting a bad survey for this horrible service I am getting?
her response: «If I wanted to block you from the survey I could just hit a button»
so then the new girl asks for my email and what passcode I would like on my file, I give her my email and my middle name is difficult to spell, she just types away, purposely putting some random email along with a random passcode, I realized this when I got home and tried to log in. The purposely changed my information to avoid the stupid survey. I haven’t gone back to get names because it was so humiliating, but will be going this weekend just to get them.
I called AT&T right after and they fixed my phone over the phone!

Some of these guys are such cheaters. They will tell you anything if that means you’ll say yes. They lie and leave out details and when you finally get your bill you know exactly what they were up to. This store is the reason that we will soon be changing carriers. Thanks!

Morgan was extremely helpful. He was thorough in explaining the upgrades to me and which plan worked better for me. Great staff as well!

Excellent customer service from all the staff, Plus the no wait time was a bonus ! Madison was very helpful in educating me about my new devices, Definetley will be going back for all my other AT&T needs.

No sim Cards. Serious? I didn’t think that could happen. Would they be able to make a sale?

I was amazed by the lack of service. There were three or four staff «working». It was painful to get the lady to help me. She had to get feedback from the other fellow (who was on the computer) and was even less interested in helping. Wow!

Horrible customer service. The agent at the front door taking names was rude and unfriendly. The music was blaring so loud that it was hard to hear anything let alone trying to ask someone questions. It actually was faster to call and speak to someone at 611 then getting help in the store. I was 11^th in line and the anticipated wait was 1.5 hours!

I went to this store last night on 2÷10÷15 and Berlin Cato was very professional and helpful. He assisted me in getting my bill paid using the kiosk. He also was able to retrieve my new account number. He also helped me decide what items are good for protecting my phone and it’s screen. He definitely knows his stuff.
I also went to this store on 2÷1÷15 and was helped by Mark Badua who helped me upgrade my cellphone and hooked me up with a new tablet for $ 0.99 cents plus tax in the process. He also set me up with wireless home phone service and helped me save $ 20 a month on my phone bill in the process. He even came outside and helped me sync the new phone to my Bluetooth connection in my car. He is very knowledge about the latest products and services offered by AT&T. He also respected my decision not to change my old plan that has unlimited data.
This location has great customer service, it’s well lit and the accessibility to the latest devices the customers can test out before purchasing is awesome!
If your looking for the latest phones and great deals this is the place to go. They even have a screen that keeps track of each customer that comes in and once the customer is served the next customer’s name is moved up the list. Each customer who is waiting is listed in order of arrival.

First the girl in the Emerville store tells my 13 year old that she can have a free tablet with her new phone, but she has to get permission from the store’s manager. so after waiting forever, the girl says she’ll send it to my daughter. It never arrives. I go to handle it at the San Leandro store and the manager says he believes me that the girl promised my daughter a tablet but since that promotion was over three days before we bought the phone, he can’t honor it. But she can get a ninety nine cent tablet, except I can’t get it for her because it’s my husband’s account. They have to run his credit to open a line for it. Never mind that we have 13 lines and 3 tablets and I’ve added all but the first two.
SO MAD!!!

Nightmare of my life!
Where do I begin. I went in to upgrade to iphone 6 plus and ordered my product.
— in the process this young sales person changed my calling plan to something «supposedly» better and grandfathered me out of unlimited data plan. he told me it that each line would get 10G for only $ 15 (versus $ 50 a month). But it’s not true– it’s a family shared plan. 10Gs will not cut it for a family of four! I put an official request/​appeal to AT&T to revert my plan. That is still pending.
— sold me a tablet for only $ 1 so I thought «great deal», but didn’t know that it came with 2 year plan. He said that phone number that came with it was for the data.
— when my phone came in I went to the store for the data transfer. This counter person started the process and quit it because it was going to take 6 hours and advised I do it at home. I went home and it would not start the process. I tried calling store repeatedly and no one answers the phone! After a couple of hours I went BACK to the store, stood in line for an hour and asked her to do it. Of course it didn’t work either and she said, ‘sorry’. well, that helped. I had to go home call AT&T tech support and was told once you start the process it should be paused because it’s a one time thing. I was on the phone for hours trying to fix her mistake.
Are these people not trained or are they trained to just sell and not provide quality customer service? I will NEVER step into that store again. They are not competent enough.

STAY AWAY FROM THIS AT&T BAY FAIR MALL LOCATION!!! Customer service is horrendous specially from Jon (I think that’s the name of the dude with SF tats on his forearm). I asked if they had an iPhone 6 available and his answer? You have to come in since it’s first come first serve. I told him I will be coming from Livermore and I requested if he can please check if they had one available so as not to waste my time driving. And he cut me off and said you have to come ‘In-​store” and check for yourself. So a bit frustrated, I went over and lo and behold, it was him who checked if there was an available phone. He seemed very annoyed and was giving this attitude while trying to check for the availability. He also mumbled about not believing that we got our iphone 5 when it first came out so we are eligible for an upgrade. Finally he said, well we actually don’t have an iphone 6 available here and people called in to reserve it. I said what??? I thought you said first come first serve and his answer, which obviously he was lying since he was stammering, well they already paid for it and just will pick it up. Total BS!!! Yeah, he should not be working in any retail store or anything that has to do with human interaction much less customer service. Go to the Juana location they are awesome people to deal with.

Latoya was such a great help with helping us come up with a new solutions with our new plan and making our bill lower and best fitting us. I have been with att for a long time. Grandfather in a plan that I was scared to change. Latoya assured me that making a change was changing for the better. In top of her great service and just 1 other rep helping her in the store, she was able to multi task and help everybody else in the store.

This is the 4^th time I went to the store to find out about my iphone plus order which was placed 2 months ago and non of the sales rep were able to help. Their system is so bad they cannot even tell you why your order was canceled. The store manger was suppose to contact me few days before and it’s been a week I haven’t heard a single update from them. The reps were too busy on his phone texting someone else to find out about my order status with no information on why they kept on cancelling my iphone plus order. This is one the worst stores where you will not get any good service at all.
Folks if you are planing to get a new iphone please please call att order line and order it directly from there instead of at this store because you orders will get lost of canceled.
Even the last two reps who placed my order at the store were fired and no one has a clue on what’s going on. Even the mangers are very much useless and a waste of time…
They should just close this store completely because the service is really really bad where no one has any idea on what’s going on there…

Been with them for like 6 yrs now. Walked in and out with a new phone and new number in 30 mins. Staff are very attentive they don’t wait for u to awkwardly approach them. The lady with the leopard scarf is very nice and friendly. I like this store.

I wanted to add another line to my family plan and wanted an iPhone 5s 16GB. With a 2-​yr contract the phone will only cost $ 99. Even though that’s the plan we talked about with the salesperson, Allen, he wrote up the contract as installment payment of $ 27.50 for 20 payments which costs the phone $ 549.99. Never in our conversations was the word «installment plan» mentioned. I realized he didn’t use the plan we talked about until I saw the installment payment on my bill.
Lesson learned:
1) Always read the contract even when the salesperson is trying to rush you through signing it.
2) Never go back to this store for any type of business. They are very deceitful.
Just be warned when you go to this store. Keep your guard up and make sure to double check anything you sign.

Customer service makes this store. I think the owners should update the inside and add more UVerse type marketing like flat panel TVs and a sitting area like Att has in its corporate stores.

Meh, at all cost try to avoid this location and visit the other one on Juana! At least at the Juana location they always have a check in person at the door regardless if you have an apt. or not. All the staff at Juana seem more enthusiastic.

Top notch customer service on a slow wednesday morning! be prepared to wait at least an hour if you are upgrading your phone due to slow computers however

My good Unilocal karma is gone… I dread coming to this location in Bayfair because we’ve visited a few times before in the past few years and it’s always SLOW as in «Feel free to move at a glacial pace.» But I have a knack for killing phones so we thought we’d come by on a Saturday evening. Who’s at the mall half an hour before closing, right? Wrong!
As soon as we made our way into the mall, I could see the front counter was crowded with customers. We hadn’t even completely crossed the threshold when one of the clerks addressed us in Spanish (why?!? Why did he assume we didn’t speak English?) and said they were busy but would be with us shortly. Ten minutes later, he came back and said the same thing. By then, we had examined the store’s entire inventory and were wondering if we’d ever be helped. My daughter and I had searched for a leopard print Otter case. All three clerks were with the same customers. A toddler had set off the iPhone alarm three different times. Then one of the customers left the counter but Allen (name of clerk at middle register) said he was still activating the woman’s phone. Ten additional minutes passed. My boyfriend asked Allen if it wasn’t possible to work with us while her phone uploaded from the data transfer box and Allen told us no.
Needless to say, I still have no new phone. I won’t be going to Bayfair.

Funny, this was the last AT&T location that I wanted to head towards but it was the closest at the moment. I UnilocalED it up and I was surprised that the reviews were pretty good. You don’t really see places with good customer service around much often.
I headed over to BayFair Mall and parked in front of Kohls, easiest way to access the AT&T store as soon as you exit Kohls and into the mall since it’s right across the walk way. But don’t be fool, there’s this window that LOOKS like a door, but it’s only a door from the inside of the store. I spent a good minute poking at it, haha. I finally realized that it’s not a door so I walked around and found the door. I was instantly greeted by Sean and he promptly took me over to the cashier/​computer to help me out.
I was there to do a number and phone swap and to get a new sim card, as well as add a plan. Like all sales people, he was trying to sell me one of the more expensive data plans that AT&T offers, but I’ve done my research so I asked for the one he didn’t mention. I didn’t take that into considertion when writing this review because it’s retail, it’s their job.
I got in and out quickly and he managed to waive the new fees. He also followed up with suggestions as to how to make my AT&T billing and changes easier, so that I didn’t have to pay extra fees.
This location offers a lot of accessories and had about 6 sales associates working– so I’m sure they’re fully staffed. There wasn’t a waiting area or chairs, so that’s one of the down side for those waiting, but from what I heard and saw, all the sales associates were very informative, calm, and patient– which is an absolute must.
Great service from this location and especially Sean. I highly recommend that you go see him or the staff of this location.