Express It Deliver

Express It does delivery services for Cost Plus World Market. My girlfriend and I ordered a table from World Market and opted for delivery by Express It. The scheduling process was smooth. They called a week in advance and confirmed the date of the delivery. Oddly, they apparently weren’t told or didn’t notice that I had already requested a morning delivery as they provide a time range that encompassed the full day. A few days later, they called back and confirmed a morning delivery. Seemed all was well.
We had also paid for assembly services (which I will get back to shortly).
The driver was supposed to call an hour in advance of the delivery. I got a call from the driver noting that, while they were supposed to provide an hour’s notice, they wanted to know if I was available in 10 minutes. Not a problem since I was at home but given that this was their first delivery of the day (they later told me), I’m surprised they didn’t do the hour’s notice. Regardless, no big deal for me.
What was annoying was that they completed missed the assembly service. When they dropped off the table, I asked about the assembly. They looked at me like I was crazy and left to call their HQ. They came back 20 minutes later saying that Express It would call me shortly as they didn’t do assembly.
Express It called about a half an hour later apologizing and offering to send an assembly crew late Saturday night or sometime on Monday. I was pretty disappointed. If I could sit at home on a work day and wait for someone, I would have done that but my job won’t allow that (and neither will my girlfriend’s). When they called the two times prior, they had specifically noted that we had paid for assembly. Then, on the day that it mattered, they apparently forgot or became too inept to line up the right subcontractor to do the assembly. I requested my money back and will be assembling the table myself. I will also not be using their services again unless I have no other choice.