Wills Freight Line

Rude and unbelievable unfriendly company I ever had to deal with. They did not want me to inspect the delivery and try to force me to sign it as delivered before they show me the pallet.
They got subcontract from Roadrunner so I called Roadrunner and they told me that I was right and they have to show me the palette before I have to sign. Roadrunner tried to call them and «Jose» the manager was not available for the Roadrunner support person. I don’t understand how this kind of company can stay in business. I will also file complaint at the Better Business Bureau and warn everyone about this company. Stay away if you can.

These people who run this company as well as the drivers are absolutely rude, disrespectful and made racial accusations and comments of «white people». The driver showed up to pickup a large crate (size of 2 pallets) and threw a fit because he was told it was 1 pallet not two and now he had to move items in the truck. After offering to do it myself he threw a fit again about how I cannot go into the truck, and he was doing us a favor by picking up the item and not leaving. We then got frustrated and asked for him to call his supervisor, once we asked he mumbled something followed by white people then got in his truck and left.
We called the supervisor immediately and he argued saying that the driver informed him that we cancelled shipment due to us not being ready /​prepared for him.
They denied a refund of $ 1,000, took my BOL and marked it as shipped!
I got my refund through my bank, reported these scammers to the Better Business Bureau and I really hope others read this before they choose this company for shipping!
I have never had a driver upset with us because he felt he was underpaid, that shouldn’t reflect on a customer who pre paid money.

I do not understand how this company is still in business. Their service is slow and their customer service is horrible. Pay a little more and hire another company. Roadrunner needs to drop this company for they make Roadrunner look inept as well.

Horrible Horrible Horrible. Should be zero/​5 stars. Completely unprofessional and incompetent. How are these people still in business!!!

These folks are so rude it’s ridiculous. Period.
If they went out of business the world would be a better place.
They are holding my freight hostage and not even answering the phone. I have had to file a complaint to get my stuff and call the VP of operations at the shipper. What jerks.

This is an extremely unreliable company to do business with. Claudia, the manager, simply could not care less if you get your delivery or not. There was no one there that would even give me her name, but I pretended that I wanted to «thank» her for her «great» service, and that is when I was finally able to put a name with the person rendering the rude service!
Bottom line: It took me 2 weeks to have them deliver to my home AFTER they received the shipment at their distribution facility, and I live 20 miles away!