Goodyear Auto Service Center

Well up until today I was a very loyal Goodyear customer. My family (dad, grandma, uncle and step mom all take their cars here). I believe they changed ownership or management recently and it has gone downhill very quickly. A man called me and said I needed something done to my car about 2 hours after I dropped it off for an oil change. I said okay please get me an estimate and he said he would call me back and I waited and half an hour later I still hadn’t heard from him, so I called him back and said oh yeah I have your estimate for you and I told him it doesn’t matter now I was just wanted my oil done. He said it would be another 30 minutes (at this point it’s been there 2 hours and 45 minutes and I had an appointment). Sorry Goodyear but you have lost all our business now.

Jason and his team worked diligently to complete a tire replacement within 24 hours. Anywhere else I would have had to special order and wait for them to be shipped in, jeopardizing the spare wheel that already was slowing down my commute. Thanks to Jason’s connections and eagerness to help, I am grateful to be getting back on the road safely much more quickly than expected. Thank you!

Always nice experience here! I always use them for tires and basic services. Staff was friendly and attentive. Only problem… Great coffee while you wait but no cups! We asked as one tech filled his personal cup up. He never returned. We are still waiting for cups! It’s 8 am

I will never bring any car to this place for any service again. I had to visit them 5 times within a month for coolant leak and my Mini Cooper is still leaking and additional damage to the engin. The warranty is pointless. I paid 700+ for additional damage to my car in this place. If you care about your car, DO NOT go there for service. The current manager there is terriable. I am in the process in a formal complain to BAR…

Service was very good but took a little bit longer then I anticipated. Overall they did well.

Rude staff, total rip off. After coming here last time at a peak time (after work) and having a good experience, I decided to come again. This place was awful this time. I came at 1pm and waited 3 hrs for an oil change and a tire patch. The guy at the counter was such a jerk, and just complained the whole time about how he didn’t want to be there and was just waiting for his vacation next week. He gave me an attitude when I said I wanted my own mechanic to replace my brake pads, insinuating it was stupid of me to not have it done here. I saw my car finished and pulled out into the parking lot, and it sat for over 20 minutes while he helped a line of people. I finally got up and asked if I could please just get my car since it had been 3 hours. While paying, someone walked out and he looked at me and said «great, they left, thanks a lot» and I said «wow, you’re really going to blame that on me, how professional.» And he proceeded to complain more about his day and how impatient everyone has been. I had been patient for over 3 hours for a simple job. He told me it took them over 45 minutes to find a nail in my tire, which I don’t believe is possible. I heard the mechanic come in at about an hour and a half in and say he was «still looking» for the cause of the slow leak. I suspect they couldn’t find it and still charged me. And on top of that it was $ 25 for a patch! A high price anywhere else is $ 15. I just figured a tire place would repair a tire at a reasonable price, but I was wrong.
Update: In addition, they told me I needed new front brakes immediately and my back brakes only had 1,000 miles left on them, so they said I should get both replaced that day for nearly $ 600. I said I would wait for my mechanic to do the work. I went to my mechanic 2 days later and he said I had at least 1 year left on my back brakes, replaced my front brake pads and resurfaced my roters for about $ 215.
This place is a franchised ripoff. Save your time and money and avoid being harassed by rude staff.

Annoying long time for services… Always understaffed.

They quoted my car to be done at 1230. That was two hours after I arrived for my oil change appointment. After wasting time at the mall, I still didn’t receive a phone call about my car. I get back to good year and my car is still in the same parking spot. They did not touch it for TWO HOURS. It’s now 130 and I’m still in the gross waiting area.
This is unacceptable. I only need a basic oil change and I had an appointment. Why do they have my car for three hours (so far… It’s STILL NOT DONE)
I’ve been staring at a poster about Good Year’s commitment to me and it’s just making me more mad. «Treat me with the respect I deserve» … Yeah, right.

TERRIBLE SERVICE. I made an appointment at 9:30am for the sake of not having to wait HOURS, yet I did. After 2 hours of waiting for a simple oil change, I went up to the desk and asked about the progress of my car, since it had not moved from where I parked when I arrived. The man at the desk left and went to tell them to move my car and started working it. It took a total of 2.5 hours for an oil change. I then told the desk man how I had an appointment, came in on time, yet ended up waiting just as long as a walk in, which was very unfair. He told me «if you come in at 7am there’s no wait» and I told him that having an appointment should mean that my wait time is minimized. He continued to tell me to come in at 7am next time. How pointless of an appointment.
I could have gone somewhere else and gotten better and quicker service. I went here because it’s Goodyear, I had high expectations for such a well known name, but I guess I was wrong. I am very disappointed with my service and I am not sure that I would want to give this Goodyear location another chance.

The services was alright, but honestly I think they took a long time to just fix a tire… The guy at the front desk was very nice and friendly though.

I got ripped off by them. The only problem my vehicle has originally is only one tire. I checked all the tires before coming by in my house. There is no obvious nail anywhere I could find. At the beginning, they told me they can patch the flat tire which my vehicle has problem with. But all of sudden, they showed me a newly look-​like big nail in the other tire as well which is exposed so much in the surface no way I could miss in the morning when I checked. They told me no way they can patch it. Finally they charged me $ 440 for two new tires. I got no choice since I have two nailed tires. Dont come here. Go to Cosco.

GoodYear offers great, affordable, and most importantly honest service. They will replace only what needs to be replaced, and fix what needs fixing. No extra work, no unnecessary repairs, and they don’t try to sell you a bunch of shit you do not need. If they can not fix the problem they will inform you and give you your vehicle back at no charge. Can’t get better service than that anywhere else. I have always relied on dealerships to do all my maintenance on my vehicles because they were the only one who seemed to know how to properly fix my vehicles. Not any more. Good year is my new mechanic. Great customer service, affordable, and reliable.

A few weeks ago I went in to get my tires balanced and rotated. I have to say that the staff here was exceptionally friendly and helpful, which I appreciated. The reason for the poor review is based on the quality of service they provided. First off, after paying over $ 100 to have all of my tires balanced, I drove home on the freeway only to find my steering wheel bouncing up and down under my hands! I took my car back in the next day, and they found out that EVERY tire had been balanced incorrectly. The technician re-​balanced all of my tires, and then took my car for a spin around the neighborhood to check his work. When he arrived back at the shop, I noticed one of my hubcaps was missing! I brought this to his attention, and he went back out on the road to look for it. Luckily, he found the hubcap and placed it back on my tire. I asked him why this had happened, and he admitted that he had placed the hubcap on incorrectly. I asked him to check the other hubcaps, and the he said they were properly fitted. At this point I left the shop, with appropriately balanced tires and four hubcaps. Unfortunately, a few weeks later, I noticed that one of my hubcaps was missing once again! Clearly, the technician did not secure them appropriately to my tires. Now I am left having to purchase four new hubcaps that match. I have been inconvenienced with my time and money due to poor service at this shop. Not going back.

Excellent service. Good people. Reasonable price. I would definitely recommend this place.

Reasonable prices and friendly people. This place can get pretty busy because it’s right across from the mall.
I’ve gotten an oil change here twice. Both times were a little over $ 20 for the basic oil change if you set up an appointment online. All I did was come drop off my car, hang out at Bayfair for like 30 – 45 minutes and then come back.
Sunil, the manager, is pretty helpful. I had a check engine light on and he told me it was because my o2 sensors were dying (sigh more money though).
I’ll be coming back here until I learn how to change my own oil hahaha.

I get my oil changed here all the time because it’s walking distance from home. The cashier’s friendly and the price is fair. I would have done 4 stars but they are usually really busy and they told me it would be about 2 hours but it took 3 today

Here is a good piece of advice. Show up 45 min. early in the morning especially on the weekend if you want to wait for your car with an easy repair or get it later that day.
The amount of customers that place gets is truly staggering. People get upset when the show up 10 min. early and there is already ½ dozen people milling around out in front.

Brought my car in 45 min. early to change out a dented rim. Spoke to German who is an honest hard working manger with a great positive attitude. He said it would be about a hr. to fix. Price was less than they quoted me over the phone and Corry also took the extra time to change one of my hubcap covers even after they were finished just because I asked. He also washed my windows and Armor alled my tires.
Fantastic no nonsense service with disciplined caring staff. Just remeber car service can be stressful and not to take you’re anger out on people just trying to help you.

I brought my car here for check and repair of flat tire. then they found nothing causing my flat tire other than somebody played on my tires. then I got nothing to pay. but, they check everything. Thanks…

Yaaaaaaaaaaaaaaay
There good, good price, and good people. Wish they had food in there but a soda machine will do.

I can not complain. I walked in, asked to get a screw removed from my tire. I was quoted a price and time frame. The tech. was quick and I was on my way without breaking the bank.
The friendly staff, free Wi-​Fi, and large selection of magazines made my wait very comfortable. I will return when I need some work done on my ride.