Pep Boys Auto Parts & Service

I always come here to get my car repaired! The customer service is excellent! Nestor is also very helpful and knowledgable. He helped me switch my light bulb for my break lights so I wouldn’t have to wait. Ask for Nestor if you do come here.

After spending a lot of money at other places, to get the air con working in my ML430, (with no real result) … I took it to Pep Boys. For way less money than I had already spent and less than I had expected this time around … my air con now works like new. I don’t remember exactly who checked me in at Pep Boys (I think a guy called Nestor) but it was a good experience all round. Nestor managed it all well, was responsive and a nice guy as well. I think the work was done by Vinay and based on the result, I strongly recommend him as well.

First time making an appointment here and the customer service was outstanding. I came in to get my brake light replaced. The service manager, Ray replaced the light right outside in the parking lot in less than 5 mins. I will be back to get other services done. Thanks again Ray!

They must have made a stupid moron as the CEO of Pep Boys let’s just say I used to come here to buy all my auto parts and now it’s impossible to even get any customer service just to look up my parts they remodeled the store and took away the long service station and made this cashier Island which nobody ever works at they make you stand there like an idiot for a long time before anyone comes to help it’s almost like they’re trying to lose their customers there’s no way in hell they think they’re going to make money this way don’t be stupid go across the street to the AutoZone at least you’ll get customer service!!! I hope they fire the CEO remodel the place back to the way it was and stop fucking with people’s time!

I came in to get a brake diagnostic and not only did they repair my car but they fixed it almost 2 hours earlier than expected! I appreciated the time Ray took to walk me through the issues and show me the damage. I have been coming here for years and this is the first time that I felt that the person responsible for the repairs was completely transparent. Great job!

Came in to make a simple a/​c evaluation made a appointment 2 hours later I was called up told that the the repairs were gonna cost more than I could afford so I simply turned them down and just decided to leave no issue there turns out the guy checking my car decides to leave on his lunch break so I’m stuck waiting another hour for nothing. Wasting my time the worker could have simply waited for a confirmation that the car was gonna stay then go on lunch but no he leaves before I ok it n now I’m stuck waiting. Come here if you want your time wasted

I had an appointment at 12:00 to get two new tires. An hour and a half later I started getting impatient as it should only take 40 minutes max to put on some new tires. I looked in front of the store and saw that my car was sitting in the same spot I had parked it, they hadn’t even touched it yet. What is the point in making an appointment? I asked the guy in front why they hadn’t even started on my car and he unapologetically told me they would get started and it would be another 40 minutes. 40 minutes comes and goes and I check again, they say 10 more minutes. All in all I came in with a 12:00 appointment to get 2 new tires and didn’t leave until 3:00. Three hours I sat there waiting. Never again.

I just wanted a price on some tires. They instantly put me on hold for 10 minutes. I called back and the same guy who put me on hold helped me right then. I tried to give him the tire size for pricing. The guy wanted to make me go through a bunch of BS questions. I just need a price not a bunch of bs. I never did get a price. Bottom line. Waste of time. Dont bother.

DO NOT bring your vehicle here for service if you value your time. Their appointment system is a joke. I scheduled an appointment at 2pm to have my tires rotated (15 – 30 min job) and brought it in on time. I was told it would likely be 2 – 3 hours. Really? What’s the point of having an appointment then? Well I guess I was fine with it since it appeared they were being honest and realistic on when my car would be done. I get it, they were busy.
So 5pm rolls around, and 3 hours has passed so I decide to just check in since I felt they should be done soon. Although I was only slightly annoyed before, here is where I got pissed. I called to just check on the vehicle and was put on hold for 15 minutes. Does it really take that long to walk over to the shop and check the status of my car? I was finally told the car would be done after 6. I get the call at about 630pm that my car was FINALLY ready.
So in summary, it took 4.5 hours to have tires rotated with an appointment. Not sure who to blame here, whether it’s the employees, management or the overall business operations of pep boys. It should never take that long to rotate some tires. Do yourself a favor and take your car to wheel works or big o tires if you want to get your car back at a reasonable time.

I’ve been going here for years — both the store and the service department. They have usually had the part I needed in stock and usually lower than other stores. If it is a very important part you might consider a higher end parts store — I might not get brake rotors here or a starter if the starter is difficult to get to and has a huge labor cost to install. The service department is fine — I’ve never had an issue. The very last time I went in was with my Taurus for an oil change since The Ford Store San Leandro wouldn’t accept my car and were busy. Pep Boys Service department has longer service hours and it couldn’t have been more convenient to go across the street to Harry’s Hofbrau for dinner. I probably saved $ 70 compared to The Ford Store San Leandro. Interesting to note they report to Carfax which I like. I’ve got so many cars I go online to check when I need the next oil change for my cars at
. Its easy to enter your cars in your «garage» and keep tabs of everything.

Worst customer service I have ever experienced employees don’t no anything about automobiles I really don’t know how this store stays in business went to the parts counter nobody called out to someone they said I have 3 minutes left on lunch can I come back lol I left went across the street to autozone which I’m not a big fan but they have much better customer service 3 minutes left on lunch lol come on lazy people

I’ll start with the positive… The guys are much friendlier now than they have been in past years, and I’m finally starting to see some people not treat me like I’m an idiot when it comes to cars. (But even that’s only some of the time.)
However, on more than one occasion I’ve had to wait from 15 minutes to an hour just to have someone take my key and look at my car. I have a busy schedule. That just doesn’t fly with me.
On top of that, I just took my Geo Metro in because of an oil leak. After they looked at it, they told me the valve cover needed to be replaced because the threads where the engine oil cap screws in were stripped. So I did hours of research on where I MIGHT be able to get a new valve cover, because it’s been discontinued by the manufacturer, with little luck. It was down to Pick-​N-​Pull, which is mere luck.
Yesterday, I went to Pick-​N-​Pull in search of a new valve cover, or at the very least a replacement oil cap, because the original one to my Geo had been lost recently, and the replacement one I’d bought was literally falling apart after only a couple weeks.
When I went to put the «new» (original, from Pick-​N-​Pull) cap on, I noticed some black stuff in the threads of my valve cover. I grabbed a pen to poke at it, thinking it was probably just dirt or some kind of grime… Nope. It was strips from the threads of my lost oil cap. They were lodged in there, stood out against the aluminum since it was block on silver. After removing the plastic pieces, I put the cap back in. So far I’ve driven over 50 miles with no problems whatsoever.
Thanks, Pep Boys, for missing such a ridiculously small issue that I literally was able to fix with a roll of paper towels and a pen. I could have spent God knows how much in labor costs on a new valve cover that I didn’t need.
Another (older) instance involving my frustration:
Same car. I know what this car does when its clutch cable is about to go out. I went in there one day, insisted that the clutch cable be replaced. Rather than doing what I asked, they adjusted the clutch cable and charged who knows how much for something I can do myself without any tools (and it takes, what, thirty seconds?). Two days later the clutch cable snapped. I stormed in there, and guess what? I STILL had to pay for a new cable, when they didn’t even fix what I had originally done.
I’m not sure I even trust them to do oil changes anymore. With this history, I bet they’re either incompetent or screwing me over intentionally with an oil change, as well.
Hey, Pep Boys. Just because I’m a woman doesn’t mean I don’t know my car. I’ve been driving this thing for seven years, replaced many parts myself under the supervision of a trained mechanic. Please stop treating me like I’m an idiot.

Just got back from getting an oil change at Pep Boys in san leandro ca it Was one of the worst oil change experience I’ve had in my life i walked in there and every single person that worked there was extremely rude to me I could have not believed it As I was waiting on my oil change I approached a man And asked him about a certain kind of oil If they had it or not He looked at me confused and said the oils over there go look yourself I couldn’t believe it And to top it all off I got back to my car and it was unlocked with $ 7,000 worth of tools in the back of it Everybody in the store Didn’t seem like they wanted to be there but one or 2 young guys tyler and mike the guy I asked about the oil Did not want to give me his name And Was not wearing a name tag My whole thing is if you don’t want to be at work don’t go and make everyone else’s day miserable because you don’t want to be there I’m appalled by this situation that took place And I will never step foot in a Pep Boys again And I will pass the word on to family and friends That’s all
Sent from my MetroPCS 4G Android Device

Thai is the worst place. Never come and get nothing from here that has to do with your car. If you have an appointment good luck cuz ur gonna wait in line for at least an hr… Wtf is this… This place needs to be shut down. Bad ass customer service. There’s only 1 person here to help 10 people it’s a joke dnt waste your time and money to this ratchet ass place. And Bryan the manager at this time had a smirk on his face like I didn’t know what I was talking about. Fatima the other worker was great cuz she wasn’t trying to say anything and stayed calm.

This is thee worst!!!
Ever come for an oil change two days in a row and be told you can’t
But wait and the is no manager
But wait no one wants to do anything to help you
Wow
Never coming back here again
Horrible service

First time here line was long byt finally made it to counter for $ 19.99 oil change Mike jr was pleasant and keep apologizing for long wait he made trip pleasant

*FEMALES BE AWARE*
So, I have been coming to this place to get an oil change every few months for two years. Customer service has always been great in that regard. I didn’t realize that it was because I was always with my male friend.
If you are a female and happen to not know much about cars, and you must come here for whatever reason, come with a male (even if they don’t know anything about cars themselves) because pep boys will take advantage of female customers.
I came here for the first time by myself for an oil change and a brake inspection. Oil change went as usual but when they got to my brakes, they told me that EVERYTHING was wrong with them. My front and back rotors would have to be replaced, my cylinder was leaking brake fluid, my brake pads were so worn down they’re practically non existent… etc. I’ll upload their report too so you can see the fraud. What was sketchy was that the cashier ringing me out, who I know had nothing to do with the brake inspection even advised me to get a rental until I take care of this would be $ 2,300.00 job.
How is this okay? You made a loyal customer feel unsafe driving her vehicle so that you could make a few bucks?
Tell me why I went to 2 other place for a second and third opinion — and they tell me that my brakes are like new and that absolutely nothing is wrong with them — even showing me how pep boys was lying out of their ass to scam me out of money.
Never coming back here, not even to buy windshield wiper fluid. Done with this place.

1.5 STARS
I live 5 min from this store. Came in for a brake inspection and pads. They offered me a job for just over $ 500 that I passed on because I could have bought cross drilled better then OEM disks and pads on line for $ 380.
Once I stated that to the «shop manager» we ended up negotiating a $ 250 brake and disk job. ISSUE 1– brakes not just seemed but screamed less then 3 days after.
Took it back, had it documented and duplicated the issue (allways go on the ride withe the mechanic) and they end up putting new hardware; whatever that is, that I assumed should have been on the «brake job» to begin with and resurfacing. 3 hour wait. Two days later brakes still squealing.
I took it back, complained that I never had squealing brakes in my life and it was unacceptable. Watched the mechanic drive my SUV around the block and heard the brakes as he entered the drive way. I was told that «I should have broken them in» by doing a series of speed & distance stopping. I guess I should have known that because… why? They end up putting OEM pads on it as told to me. 6 days later brakes now scream!
I took it back, and tell them it is comming from the front. After a 6 hour brake job wait and them putting on ceramic brake pads, no resurface and the mechanic stated on the inspection sheet that he could not duplicate the problem.
With a total 8 visits to see the store manager & shop manager and the 4 times my SUV was on the rack within this 2 month period my conclusion is this:
DON’T GET YOUR BRAKES DONE AT PEP BOYS THE MATERIAL IS JUNK AND SERVICE NOT «CONSISTENTLY» PER PROFESSIONAL STANDARDS.
To this day my brakes sqeal rather then scream each and everytime I brake when over 20 MPH.

Never ever coming to this location again.
Made an appointment for 4:30pm and got there and checked in at 4.
Brendan checked me in and was very nice however he told me it would take an hour and a half to CHECK MY BRAKES AND ALIGNMENT, just check! I was like okay they look a little busy, my car wasn’t even in the shop at 6pm… really. what the hell am I making an appointment for if I’m not a priority?
I’m still here at 7:30pm and they haven’t finished the alignment check.
It would be a better if the employees seemed at all apologetic but they aren’t. That’s what you get at the San Leandro Pep Boys and they get paid by the hour, they don’t care about you or your time.

They never fixed my problem. then i had to stand in what seemed to be the longest line ever! One guy behind me even screamed «Is there anyone working here?!» then someone came and opened up another register.
The pep boys in Union City is so much better.