Vortex Industries

OMG! Let me just say, I had someone come here for 15 minutes and they want to charge me $ 335! For me, this is robbery, not making honest money. They didn’t tell me what the service charge would be over the phone before sending someone out, and then when he finished the service, I was expected to sign a blank service order with no quote! I don’t know how many more people they need to steal from before they realize that no one wants to work with them and they will have to shut down. I won’t be surprised if they close before 2017.

I have same issue than everybody else call them to inspect and get an estimate. Nobody said anything about cost of service call.
Sign a blank paper and after 3 minutes I was told that I need to change the door because left spring was broken. Estimate $ 2,084 and psot sticker of unsafe door.
No spring in my roll door, I call somebody else and fix it in 5 min.
3 days later I get an invoice for $ 177 from Pasadena saying that they troubleshoot the door that is not true so I assumed that the stickers are $ 177.
Use them at your own risk.

For an average service, they charge way too much!!!
For 45 min of very minor repair work, they charge me 2.5 hours — 0.5hr to get to the work site; 0.75hr to do the actual work; 0.5hr to «write up the bill» & another 0.5hr to get back to their office. Apparently, they round-​up to the nearest 30 minutes. Does it really take 30 minutes to write up one page sheet invoice and charge me $ 100 doing that???
Ridiculous! I would never call them up!

BEWARE !!! Never trust this company, First I call them and they let me to sign a paper to ONLY start fixing the door, after 30 minutes the guys even did not complete the job and leave the store to go on tomorrow morning. After couple days they sent an invoice as $ 1.300 !!! THAT IS SUCKS !!! We called them and asked to be fair but they never care and used my signature as a weapon to us !!! THINK 10 TIMES TO CALL THIS COMPANY !!!

This may be the worst company I’ve ever dealt with. It’s been about four months since we had an attempted break-​in at a commercial property we own. Vortex was called to fix the damaged doors. They make a big deal about their ⁷⁄₂₄ service, but when you call them, it takes a couple weeks to get an appointment. They came out several times… first to estimate, second to install new door rails, and then there were several calls to «fix» incorrectly drilled holes and missing parts on the doors. They didn’t show up for two appointments, and they had to be rescheduled. Meanwhile, we were securing the doors on the inside with a bicycle cable lock, which was sub-​standard security. Did it make Vortex hurry to finish the job correctly? Nope. They billed the full amount of the estimate on the first visit and then started calling to collect a «past due» invoice, even though the work had not been completed. I would not hire these people to work for me if I could avoid it. Service? What service?

Super bummed just got my invoice and it’s a 110 dollars over what we thought. I didn’t no they charge you for drive time and smoke breaks. The guy was awsome who fixed my door nocked it out in 20 mins. But yet I get a huge bill. Not cool.

Overpriced!!! If you need a big job done, do NOT come here as they will take incorrect measurements and order WRONG material and make you wait weeks and sometimes months to get the correct stuff. All the while installing the wrong parts and material just to «get the job done». You will then have to call warranty maybe once, or twice, or maybe 3−4−5 times! They can handle the smaller jobs, no problem, but do not expect a timely response. The company does advertise 24-​hour service, however, it will usually not be during business hours — after 4pm — it turns into OT and then DT after 8pm. They usually send 2 technicians to each job no matter how big/​small and you will pay for both of their wages during regular, OT, and DT. You will end up with an outrageous bill no matter what. For lock outs and small jobs, call a lock smith. You can easily save yourself $ 200-​$ 500. I am NOT kidding. (There is another commercial door company in San Leandro). The manager is very child-​like in nature and will avoid any sort of negative confrontation, especially when it comes to an irate customer. He would rather take someone to court than talk to them about their overpriced bill and horrible installs/​work. Asking for a FREE estimate is like pulling old, rotten teeth. Just call them up and try. The manager avoids going to any and all estimates. The customer service reps are great and the technicians are, too, BUT they are overworked because they are so inexperienced and shorthanded. The main culprit for the demise of this particular office is the main manager. He is the one who does all of the incorrect ordering or will force his staff to order for him and they have NO IDEA what they are doing as it is not their job. I hope their corporate office reads this review and finally sees what is going on here.

Stay away from this company. They are bunch of crocks .
When they arrive, they get your signature on a blank invoice and later on they fill it up and put what ever price they like. This is illegal .
They charge you 2 hours traveling time at 120 dollar an hour to just show up. For just a minor repair, you ended up paying around $ 500 dollars. And remember you have already signed a blank invoice.

Called them to fix the front door at our office in October 2012, they came, worked on it and the door worked fine for a couple of months. We had to call them again in March 2013 because it wasn’t working again; they came, changed locks, adjusted it and charged us quite a bit of cash. We assumed that after this we would not have to call them again. Wrong, it hasn’t been 6 months and the door is not closing again. We are a small office, the door does not get abused at all (we open it about 8 times a day if so). I called the office so that they can address the problem and the first thing they let me know is that they will charge us again, third time, same door; I let them know that they already worked on this door twice and that they should at least come check it free of charge, the operator tells me she needs to talk to the supervisor and that she will get back to me. Two days pass and I call again, the operator says the supervisor is busy but that she’ll make sure that the problem will be taken care of. No one calls me back. I called a third time and I get to talk to (I assume) a supervisor that tells me that they won’t take care of the problem because it’s been more than 90 days. I explained that we keep having problems with a door they fixed twice and that we already payed twice for the job, we can keep paying for the same job every 5 months, he replied saying that we only gave him $ 1200 in business and that they won’t stand behind their work after 90 days.
We used to refer all of our commercial door clients to them (we are a construction company) but we can’t do it anymore as they don’t do their job properly and don’t stand behind their work. Terrible service.

I have had nothing but great experiences with Vortex. The company I work for had used R&S Erection in the past, but I felt like they were screwing me over every time they serviced our roll-​up doors. The first time I used Vortex to fix a roll-​up, they told me we needed counter balance system installed to stop them from getting jammed. Every since they installed that, we have no problems with our roll-​ups.
They had great customer service and responded quickly to our needs.
I highly recommend!

I called this Vortex office for an emergency repair. The Vortex technician came out, took one look at our roll-​up and said that it needed it to be replaced. No repairs could be made. I got an estimate and he left.
A week later, we received an invoice for $ 277. I called Vortex to see why it was so high. Their rate is automatically one hour for transit (to AND FRO, $ 84×3) and half an hour of service. I was even charged for an «lube» that never happened. I called Vortex San Leandro for the original request, but the crew was dispatched from Vortex Santa Clara. I’m in Oakland. No mention that the crew would come from a farther distance.
If you use them, go over your invoice with a microscope. The way Vortex’s invoice is explained is very vague. Also, their estimate for the new door is TWENTY-​FIVE PERCENT HIGHER than another door company I got an estimate from after. And they didn’t even charge to come out.
I don’t care how big a company is, and how reputable they are. In this day and age, the sentiment is usually against using large companies like Vortex and helping out the local small guys. With that said, Vortex needs to stay competitive and not go the route of large banks.
I will be sure to recommend competitors instead of Vortex.

These dudes are a commercial door servicing company. The location itself is just the center where they file all the paperwork and all so if you’re trying to get your door fixed, just call the number, dont show up. The techs are great and know their stuff. The prices are the only thing that make you cringe. But in the end, you get what you paid for.