Bed Bath & Beyond

Terrific customer service! We asked about an item that we had seen on the flyer that gets sent home and the staff promptly helped us order it. The product was ordered within minutes and shipped directly to our house at no added cost. We were very pleased with the shopping experience and wish to praise every associate in this store for doing an excellent job at serving their customers.

Today we were shopping for our college bound son. We took advantage of the «pack and hold» option where we shop at our local store in San Luis Obispo and pick up and pay up at the store near his college. What a huge help for us not to have to travel with all that dorm gear! The staff at this store was amazing! Every associate we came in contact with went above and beyond in helping us find what we needed and in offering helpful suggestions. Customer service is something we don’t experience often anymore and I have to say this was a refreshing shopping experience. Good job staff at Bed, Bath and Beyond in San Luis Obispo! You were awesome!

This is your basic BB&B. But it’s the employees that make it special. Very, very, friendly and helpful. Even the gentleman at the registry asked if we needed any assistance. And we were able to find all the things we needed for our new home.

Very friendly staff…
Went in with our 4 children and 3 different staff members stopped to talk to them, show them the neat «Frozen» toys, and compliment their behavior.
Bravo BBB!

Really bad management!
Leads to really untrained employees.
My girlfriend and I went there to use our store credit on an item we previously purchased. Something as simple as returning the item via receipt and then re ringing it up then applying the store credit.
This took 30 minutes. We first got upset that the lady clearly didn’t know how to do it and she made the same mistake 3 times. Which is fine to me she was an older lady that didn’t look like she knew how to use the computer. The part the really bothered me is what happened while we waited there as she tried to figure it out.
We herd the alarm go off 5 times for items that were not scanned properly and they had to be rescanned to un arm the security.
We over herd a employee ask another employee to ring up a customer. She replied respectfully that she was off an hour ago but she would do it any way. The employee then said she could just go. She stayed an hour past when she was supposed to get off.
The reason for her getting off late was the manager that walked through the door as we were there and all the employees look at her like where have you been! She replies I’m sorry I have another job. Well guess what that’s not there problem, you decided to have two jobs. That’s no excuse in my book.
Here I’m thinking yay a manager to save the day and get us out of here for a 2 min return that turned into a 30 minutes of waiting. That did not happened, she told the lady helping us how to do it but she didn’t stay to help she just walked away and talked to a blonde employee in the corner as we had to wait another 10 minutes. The lady then called back the manager for help again because she didn’t ring it up right. The manager then just did it herself and it took her 2 minutes. She then gave us 20% coupons but we didn’t care we get those in the mail every week because we shop there a lot.
Something as simple as team work and proper training can easily fix all of this but no one tried to help the older lady employee the whole time we were there because it wasn’t there problem.
AS A MANAGER, I think this is unacceptable on every level. No communication skills, NO SMILING AT ANY POINT WE WERE THERE, until the manager showed up. One thing she did right.
I hope my review doesn’t go unnoticed but I really felt that I needed to express my opinion, which is something I don’t do unless it really was a bad experience.

I don’t usually post reviews for retail stores, but I do want to make sure that some stellar people get the praise that they deserve.
I went into BB&B today looking for a standard item (handheld steamer). Yes, the employees were doing their job by being friendly and helpful. Yes, this is SLO aka (The Happiest Town in America), so one gets used to exceptionally nice people:) No, I didn’t have a particularly cumbersome request.
What I want to acknowledge is that they have a number of employees that really, genuinely go out of their way to be kind and courteous and make an EXTRA effort to help you.
I was remiss to not get their names, but one gentleman in his 30’s-40’s (I am horrible w/​judging ages) has always been excellent at making sure that customers were helped promptly and with grace.
Living in SLO, we are spoiled to still see that extra effort made in large, corporate stores where the rewards for workers may be miniscule. The employees I dealt with today deserve an extra shout-​out.

Great customer service experience with Ivan. I went to the store seeking a specific product I had seen online a few months ago, but I didn’t know the brand of it, I just had a visual description. I was helped by Ivan, and I appreciate everything he did to try to find it.
He didn’t give up by simply saying «sorry we don’t have that», like it is common in many other stores (some have even said to me «if you don’t see it we don’t have it»). He really took his time to check every possibility of where to find it, and was very polite about it, didn’t make me feel like I was wasting his time or anything of that sort.
I really appreciate great customer service like that.
Besides that, the store is well stocked and they have a lot of neat things. Anything you could need in a house or dorm probably. They also have a new clearance section, I think that’s a good addition and hopefully it expands a little more :).

My review is based on the extremely stellar customer service I received this weekend. I have been looking for a discontinued duvet cover — my BB&B in San Jose, CA let me know there were just a handful left in the US. But that was it… just a sorry and sent me on my way.
While in San Luis, I decided to check the clearance shelves for this nearly non-​existent item. No luck. However, I asked at Customer Service if they could tell me WHERE the last few in their system were located. Devin and his manager took this on, spent quite some time at the computer, made multiple phone calls for me… and the happy ending is that I’ll have the duvet cover shipped to me from the East Coast in a matter of days.
I was BEYOND thrilled with the extra effort they went to for me! Even if they hadn’t found what I wanted, THAT is what customer service is all about. This staff ROCKS!

Hey Irma, try and stay and help your employees with something rather than letting the line get longer while you’re off doing something else as your employee keeps calling for you. Try not to just yell over the lines on what to do and actually come help her. You need to learn about customer service and how to buck up when you look tired and over it. I’m sure there are people who would love your job.

If you are new to Cal Poly, go here for your dorm/​house/​apartment needs!
Needed to shop for my new apartment I recently moved into.
They pretty much have everything you need to live from beds and bed sheets, pots and pans, shower heads, hair curlers and hair dryers, and much more.
The staff is courteous and helpful.

We registered with BB&B this summer for our wedding and were really happy with how things went. At first we were just doing it for convenience to guests since there aren’t many department stores in SLO, but then working with the associates and seeing their policies won us over. First off, they had so many different choices of brands for every item online that you could always find what you wanted. Then once the wedding was over and we had tons of gifts we had no trouble returning items for cash or exchanging for items we needed more. The kicker was that even a month after the wedding when I was having problems with a coffee grinder I got they let me return it with no receipt, packaging, or anything! Can’t beat that customer service… plus those 20% off coupons are awesome. Their only downfall was that they didn’t have a lot of higher end products… mostly just the day to day tools… so we registered for that stuff at Williams Sonoma.

I was immediately approached by a very friendly and helpful young lady when I went in to the store. Unfortunately, my luggage was full and I didn’t want to carry any liquid soapy items around. Best Bed Bath & Beyond customer service!

It’s your average home store filled with things you could really go without but have somehow convinced yourself that you need. It’s true, I have 3 muffin pans, one for large muffins, one for regular size muffins, and one for bite sized muffins. I also have three different cheese graters that all do the same thing – grate cheese. While you don’t need most of the stuff in here, if there’s something you do «need» you’ll be able to find it here. No, they don’t carry universal remotes, I asked.

It’s unfortunate that rival Linens N Things went into bankruptcy, but at least the legacy of that competition still exists at Bed Bath & Beyond. At this location, it’s more on the «beyond» as evidenced by the wide selection of kitchenwares, candles, glassware, ethereal music CDs and other useful items for the home. Also, I observed that at this location the staff will accept the store’s 20 percent off coupon, even if it’s expired! Maybe that’s because the 20 percent off coupon is published all the time (the version that says «any single item»), and the staff doesn’t really pay attention to the dates. I was surprised that they accepted my expired store coupon.
Thus, if you are planning to shop here, don’t forget to bring one of their store coupons with you. And don’t sweat it if that coupon turns out to be expired, chances are they will most likely accept it.