See’s Candies

Superior quality when it comes to chocolates. I do, however, wish they would have more employees working the counter. I have visited this location 3 times now, and all 3 times the line was to the door with only 1 employee working the counter. I see so many customers walk out of the store due to not wanting to wait in line. (Average wait time for me has been 20+ minutes).
I would love to be able to run in, get my chocolates, and get out. That would be ideal. Also, think that they would be making extra money by not having all those customers leave discouraged.

I had to sleep on this one and am still thinking about it so had to take the time to write about it. Yesterday around 4ish my husband and I thought we’d get a little Christmas shopping done. It was our anniversay, I’d unexpectedly gotten off work early and so we were having a nice day. We headed into Sees and saw that the line was kind of long. Right away we realized why. There were only two women in the store and one was training the other. As a young man came rushing in and immediately started assisting us. He announced that he would take the next person in line who was just purchasing pre-​packaged candy. I am not sure what the story was, if he was a little late, or if the woman training was just frustrated because it seemed as if everyone wanted to custom pick every single candy they wanted in every pound of candy they were buying. (I GET how annoying that might be, because it was to us customers standing in line.) BUT she barked at the young man, telling him that was NOT the way to do it and proceeded to tell him HOW to DO IT!
It was uncomfortable for all of us standing in line. The young man was very gracious and obeyed her orders and didn’t appear to even notice the mistreatment, which just made it even worse. As I was leaving, I commended the young man for doing such a good job and he just beamed and told me to have a good evening.
I really think that those in the customer service business need to realize that everyone is watching even when you don’t realize it. And though I understand that there may have been other issues we didn’t know about, I am sure that if anyone who was in that store yesterday and read this would agree, it is not necesarry to be unkind. Even if you are not rude to the customer, it is uncomfortable to watch someone else be unkind to another.
Good customer service is the over all experience. Sees has always been such a cheerful place. The young man stayed cheerful the whole time, even when he was being scolded in front of the entire store.
I am thinking that the wrong one was doing the training in this instance.

Can’t go wrong with See’s.
This place is a good size and though the lines can grow long and slow the staff are normally helpful. They can sometimes be a bit pushy if you just want to look before making any decisions, but whatever.
The chocolate is good and the selection here is great.

I wrote the previous review while waiting in line based on my past experiences. I was with my 3 children and spent over $ 14 on candy and we were not offered a sample. The women in front of us were. Not impressed.

Service just OK. Candy tasted stale. All the dark chocolates were missing from the display, she said they were «cleaning.» Shouldn’t this be done after the shop closes? I need to see the candies to make my choices! I’ve enjoyed See’s for over 50 years and this is not the fresh quality product and mouth-​watering presentation I’ve come to expect. Sad.
Update one week later: everything now OK, candy fresh and creamy just like it should be… DELICIOUS as only See’s can be! All displays perfect once more… guess I caught them on an off day before? My faith is restored!

Well I’m sorry to say that recently I had a very unhappy finding at sees, which I’ve been eating for 50 years. Hadn’t been in a store for a couple years but recently went in twice in two weeks. The two experiences couldn’t have been more different for the same location. !!! Really bizarre.
If I were to rate for the first experience it would be 5 stars. Both for the store visit right before Halloween and the quality if the purchase. Both were very satisfying.
Then I took my twenty year old daughter in to reminisce (my mother recently passed on and it was grandmas favorite place) and to pick her own box piece by piece. The contrast in friendliness and customer service remarkable. Which is why I’m writing this. The stars would be 1 if based on that trip. Anyway. When we got home the candy was all wrong! And the counter help said she was hard of hearing! But she never indicated she didn’t understand or hear us after the first statement about her hearing loss. But why would this happen ??? No sample. Uptight second person who didn’t want to answer questions about prepacked selections. I like this place but what is happening. ?? Anyway it really depends on the day and the staff.

Toffee-​ettes are my favorite!

I Love the raspberry Truffles — especially the free sample! — Be sure to ask for one!

This is the best See’s I’ve been to, and the other stores I’ve been to have been just fine. This store, however, has the best customer service.
My partner and I went in with a gift certificate for a pound of chocolates, and by the time we’d left, the lady had given us SIX CHOCOLATES TO SAMPLE! That’s practically a small box right there.
We didn’t spend a penny, got our perfect mix of chocolates for our box and enjoyed a dark chocolate raspberry truffle (very good, and I don’t like dark chocolate or raspberry in chocolate, usually), a milk chocolate vanilla almond walnut truffle (also nice) and a white chocolate apple pie truffle (shockingly good, with real chunks of apple and a real apple pie taste).
(She started us with one each, but just by talking about the different flavors, she kept offering to let us try them– and we didn’t want to be rude and refuse…) ;-)
So, if you need See’s, go here! You won’t go wrong with the super nice ladies who keep giving you chocolate.