Slo Self Storage

Worst customer service. They changed my UHaul reservation on New Years Eve so that they could «go home early». How is this my problem that you don’t want to work late? They inconvenienced me and my co-​workers to accommodate themselves. When I confronted the owners they made excuses and even went so far as to challenge me on how I was inconvenienced and marginalized my concerns and frustrations.
They tried to get me to sign the paperwork without seeing the vehicle first and the inside of the moving vehicle was full of dirt and refuse from the previous renter. These people run a shady business and deliver terrible customer service. Go somewhere else.

This review only concerns U-​Haul rental — I have no experience with the individual storage units.
To de-​bunk the prior review claiming that this place tries to scam you with truck rentals, I can assure you that is not the case. Service here was the quickest I’ve ever received when it comes to renting a truck. I showed up at 11:50 am for a noon rental, and was on the road by 11:57.
In regards to the gas gauge, they show you in a written contract where the gauge is prior to giving you the truck. If it’s not full, they tell you to just return it where it was. I drove to Atascadero and back in my 10′ rental, put literally 2.5 gallons in, and went over what they required. These trucks are pretty efficient.
Stan (I’m going off his signature) was incredibly helpful in making sure I understood every detail of my charge ($.79/​mile, $ 14 insurance, $ 20/​day rental, etc.) both at the beginning and end of my time with the truck. He even let me know I could bring it back the next day and still be within the 24-​hour period — I only needed it for 3 hours, but that really put me at ease that I wouldn’t have someone in the office counting the minutes until they could slam me with another charge.
All in all, I would definitely rent from this place again. U-​Haul corporate sets the pricing (my gripe being that those mileage fees can creep up on you), but that’s not SLO Self Storage’s authority. Next time I need a truck, I’ll definitely return.

Had my valuables stolen from an indoor unit this summer. Owner said «sorry». No sign of forced entry or tampering with my lock and it was still locked.
Looks like a lot of security cameras on site, however the owner will not offer to help find your thieves on his system.
No security, no service.

Absolutely the worst customer service and phone etiquette ever encountered in a business.

If I could give this place ZERO stars I would. They only accept money up front so its impossible to pay if you are out of town. The lady Jill was a complete Bitch or whatever the hell her name is. I tried to call and no one would answer. When I went directly to the place no one was there. I asked to get a call back because I thought I had paid for the full 3 months I needed the storage unit. Never got a call back. Got a forwarded letter in the mail saying I had fee’s added and 10 days from that date. Then on the10th day not even before it was over they added another fee. Originally went because of the price but they’re system goes to shit. NEVER GO HERE! Pay the extra $ 5 or $ 10 for better service and friendlier people.

I rented a large storage unit from Stan for about five years and he was always polite and helpful. When I moved my stuff out, I rented a truck from Stan and it was a flawless experience with a one-​way rental to Los Angeles. The facility seemed very safe to me and well maintained and the only problem I had in my unit was mice droppings, but it wasn’t a big deal. When I checked out of the unit all went flawlessly and Stan was extradordinarily thankful to me for my five years’ patronage of his place. I plan to rent from him again if I ever need to store stuff in SLO.

Make sure you check your gas gauge closely. They gave me a truck with less than half a tank and wanted to charge me 40 bucks for returning it «1/​16^th of a tank short». The gauge didn’t move until I had put $ 20 into it, then it jumped from ½ full to ¾ full. They are scamming by not calibrating their gauges, DO NOT RENT TRUCKS HERE!

When I needed to put my things in storage I went to a few places and they were either booked or were a bit more $$ monthly. I packed up my stuff here and assumed my things would be fine. After all its a storage unit– what is the worse that could happen?! I came back a few months later to check on my things and I noticed the cardboard boxes in the front of my unit had gotten wet and now were half the size. I got worried. So, I came 2 weekends later with my family and started to take things out to see if there was any damage. To my suprise it was more than just those front boxes that had gotten wet. Not only had it gotten wet, but it had been sitting there damp for months. Half of my things had mold all over them. Even picture frame mat’s had mold on them. The thing I was most worried about was my «cloud» bed which I loved and spent over $ 800 on… of course the sponge of a bed had absorbed a ton of water and could not be saved. Overall, I threw away a ton of large pictures frames and prints, my desk, mattress and boxspring, textbooks and other misc. Everything had to be wiped down.
Too make things worse, after waiting in the rain outside the office door (they have lunch from 12 – 1, even though they are just sitting there staring at me in the rain) to let someone know what had happened… I find out that because I didn’t get insurance for the unit nothing can be replaced. Sorry. We can move you to a different unit though (one that is inside so should not have any change for water damage). Wow– Thanks. I didn’t want to give them another cent, but I had no choice– my stuff had to be stored and I didn’t have the capabilities to move it anywhere else.
After another 8 months of keeping my things there I am finally able to move them out. But if its after the 5^th I want to move out a few days later… you have to pay a full month’s rent. It’s in the contract, sorry! (Really? Your lack of maintenance on the building caused me to lose over $ 1500 worth of things and I still have to pay another month??).
Please do not rent from them or if you do make sure to get insurance, know that you are going to move out before the 5^th and have little-​to-​no care about your things that you are storing.
I’m pissed that I ever walked into that office door. So, I’m advising you– Don’t do it!

the couple who owns this facility is extremely rude. they both go on lunch at the same time, pick up uhaul fixings at the same time, and have very little patience. My son rents from them because it is the closest facility to his university but on multiple occasions they have treated him terribly.