U-Haul

Prado U-​Haul is the most organized U-​Haul retailer in the area. If they say that they will have a truck for you on move day, that truck will be there as promised! As for some of the other less than perfect reviews: likely a few people who came in first thing in the morning without a reservation and expected to be in and out in five minutes or less. No rental place works this way, as a lot of people who have reservations will also be showing up right at opening to get their day started. Come prepared or be patient.
It is a very friendly husband and wife team who run this U-​Haul and you would have to work hard to not get along with such nice people. All I can say is try to make a reservation and have your license/​credit card ready if you expect to be in a rush. They are a very thoughtful couple of people and will do anything they can for you in the name of customer service.
Even though the place looks like an old gas station (it is), this is a fully equipped shop complete with every U-​Haul part known to man for fixing trucks, as well as a ton of dollies and equipment which is almost all open to rental.
As an added bonus they even have their own deluxe quilted furniture moving pads which are rent-​able with the truck. Most U-​Hauls just rent out the U-​Haul brand thinner blankets.

Awesome customer service! I was supposed to pick up a UHaul at a different location and they were closed when I had scheduled for a pickup and I was on a time crunch with my movers. I called over, and was told they had a truck I could use. Walked in, and 5 minutes later was on my way with a truck! Friendly, helpful, super nice and easy to work with! Easy pickup, simple drop off. Very appreciative they helped me out! My movers also said this is the best location in SLO. Will definitely come back to this location rather than the one that is closer to my work. Thank you!

I am a single mature lady and haven’t rented a truck before. I was nervous about the size of the truck and my ability to drive it safely.
Steve was so helpful, made me feel very comfortable with the truck and my first move was a success.
I went back to rent a larger truck for my final move and brought a friend to drive for me. He was super nice and understanding.
It came time for me to get reimbursed by my company for the move and I hit a snag or two, totally my fault. I called Steve on a Saturday morning and even though he was real busy, he took the time to understand my feelings and resolved my problem that day. He is a great business man, who really cares about his customers. His wife is a dream also.
Merry Christmas Steve!

Steve is such an amazing guy. We have a non profit that gives free pianos to kids with handicaps, MUSE arts education, and he is always happy to help us get the moving costs down so we can keep helping people.
We rent from him at least once a month, and he has never let us down. The trucks are in great shape, clean, and he works with us to make sure we have a good time for pick ups and drop offs. My favorite truck rental place by far!!!
Thank you Steve!!!
Bonnie teVelde
teVelde Conservatory of Music

The owner Steve is the kindest man I ever met. I show up once to rent a trailer. it was very cold windy day and I had forgotten my jacket at home. He was kind enough to give me his windbreaker to wear. Besides that the selection in his yard is great. All his trucks are well maintained by him. Everything gets inspected before rental to make sure customers safety. If you need 1 or 2 extra days he can work with you as well

When I drove up to pick up the truck I reserved online, I was pretty sketched out ’cause I felt like I was in Mexico. However, the man running the lot was super nice and really friendly. He made sure that I didn’t have any questions about driving the truck and was really patient with me when I picked up the truck and when I dropped it off.
The process was pretty quick and painless. He pretty much just ran my driver’s license and filled out some paperwork and handed it over. I drive about 11 miles in the 8 foot pickup truck and with gas (which was like $ 2 at Costco), I spent a total of $ 32. Not bad.

There are two UHaul locations very close to each other; this review is for the one on Elks Lane, right off Hwy 101, near the drive-​in movies.
We rented a UHaul trailer to move our son’s belongings after he graduated from Cal Poly. Steve handled our phone reservation, as well as hooking up the trailer. He’s been doing this job for a long time, and we could tell we were in good hands. Not the fanciest place, but it has a lot of character (with great fishing photos.) Steve was friendly, helpful, and knew his stuff… just what you want as you drive away, trailer in tow. No problems, and a safe, uneventful drive… thanks Steve!

The office is a bit off-​kilter but the folks here will take care of you. Not the fastest U-​Haul experience I have had but it was smooth and it went well.

We rented a UHaul truck from Michael’s Upholstery in Atascadero, California early this morning. We had fabulous service from a lady named Stephanie. Before we ever arrived I had spoken to Stephanie on the phone and she was great! When we arrived she was extremely efficient, pleasant and accommodating.
We appreciate it enormously when we receive wonderful service because it is becoming so rare, but it always keeps ME coming back!

Very unorganized and rude!!! My girlfriend and I came here today to pick up a truck and the female employee told us several times that we need to learn to «chill» because we very politely told her we were in a hurry since she was just socializing with another customer. Terrible service and couldn’t believe that she kept saying that to us. While we’re waiting, another couple came in extremely angry because she had sent them to another location that was wrong and she just kept laughing. I have no idea what’s going on at this place!!!

We’ve rented from this UHaul several times and havs always been happy with their customer service. The last time we rented a trailer here, it was because the flakey UHaul on Prado didn’t honor our reservation, so we found a trailer here at the last minute. Next time, we’re sticking with this place!

My cousin’s Honda Broke down in S.L.O. and was going to fix it at the local shop, but ended up needing new engine. After few days, we decided to tow it back to Los Angeles, where I am. So, I went up to S.L.O. on Monday morning and got to U-​Haul at this Location. I picked this place, because, it was the closest on from the place where my cousin’s vehicle was stationed. Steve at teh Rental agency was super nice. Older Gentelmen, knew what he was doing and explaned how to operate the Vehicle Tow Dolly. Had great conversation with him and was SUPER FRIENDLY to myself as well as other customers. I could see that this place can get busy on the weekend, but I was very pleased with Steve’s service and expert advise.
Thanks.
From Northridge, CA J.

I could not have asked for a better rental experience, here’s why: I had a one-​way truck rental reserved with Budget, but when I saw online that the same size truck at U-​Haul was about $ 250 cheaper (yes it’s true) I thought I’d just «walk in» to the local Uhaul and inquire about availability… there were several customers with prior reservations for trucks who were in front of me, but owner Steve Reynolds told me to wait and that he would have a truck for me as soon as he had dispatched of the waiting clients… needless to say, I saved a bundle, got a truck with a much lower tailgate (easier moving since Uhauls have ramps that are lower to the ground) and I got excellent service from a guy who – quite literally – was jogging from truck to truck getting his customers’ vehicles ready to roll out of the yard… I am afraid at this pace the guy is going to have a heart attack… highly recommended – thanks Mr. Reynolds!