After Hour Pediatrics

I brought my son in around 9:50 pm last week, and not only was the front desk receptionist one of the rudest people I’ve dealt with in healthcare, this office charged my card today without any authorization by me. When the rude receptionist asked for a card to keep on file, I asked why, as I’ve never done that before in a doctor’s office and his response was «It’s office policy.» I made it VERY clear I did not have my Flexible Spending Credit Card with me, so I gave him my debit card but I had him assure me he would not be charging this card. He assured me the office would bill my insurance first, and then send me a bill for the difference, if there was one. This was one week ago. I KNOW they have not billed my insurance yet, as claims typically take 30 days to process. Not only did I not authorize them charging my card, I have NO clue what they’ve even charged me for, as I haven’t even been sent a bill. On top of all this, I now have to cancel my debit card because who knows what else they will charge me for at their discretion. This place is NOT a place I would ever go again, and I urge others not to go here either.

I need to acknowledge the excellent care my son received from Dr. Kniveton, Melissa and nursing student May last night. They went above and beyond what was required of them. We had come in to get an antibiotic shot because my son had a very bad day trying to keep down his antibiotics. He was in lots of pain from the strep and needed to get some antibiotics. We went in there assuming he would get the shot and we would be done with it. To our surprise Dr. Kniveton told us tonight was the night my son was going to learn how to swallow a pill. She made it like a game. She sent the nurses out to get tick tacks and his favorite candy. They came back with skittles, tic tacks and gatorade. Within a half hour my son was taking his antiibiotics like a pro! The tears were replaced with laughs and cheers. I can not thank them enough for teaching my son and I a very important lesson. He could not wait to get home and tell his Dad and sister all the fun he had at the Doctors! Thanks again Dr. Kniveton, Melissa and May for making Nick feel so much better and going above and beyond what you all needed to do. We appreciate you and recommend this After Hour Pediatrics to anyone who wants their little ones to have the most comfortable, caring care!

We wish Dr. B. could be our everyday pediatrician, she is so awesome. We end up here more often than I would like (why is it that children seem to get sicker and sicker as the night wears on?). They removed a particularly deep splinter from the palm of my 4-year-old’s hand last night and they were champs. I love this place.

Thanks Dr. Beardsley, Norma, and the rest of the staff! My son was sick with strep and they were able to make a diagnosis quickly. The exam was thorough and the doctor was very caring and attentive to our son. Very friendly office staff too! They even gave us multiple doctor referrals based on where we lived and took the time to tell us about each doctor. Wish you were a family practice too because you were all so wonderful.

The doctors here are amazing. When our baby required care (she was a-​ok in the end) on a weekend night, they called ahead to the hospital so we would not have to wait for tests, and then stayed in the office after they were officially «closed» so they could examine the results and provide treatment. So caring, responsive, and the information from the visit also goes to the regular doctors office so its a seamless record of information.

We had to bring our son here 26 months ago when our son got sick while visiting family in the bay area for the holidays.
The health service provided by the doctor was as expected.
The problem started when dealing with the ladies at the front desk regarding our insurance. We had told them and showed the proof that we did not need to pay for this $ 80+ part of the bill because our insurance policy would pay for it. This is after paying for the necessary out of pocket fees. They insisted that we would need to pay it now and that once they are paid by our insurance in full they will refund the difference immediately. Thinking that this should only take no more than a few months because I’m sure «After Hour Pediatrics Urgent Care» wants to get paid by our or any other insurance company immediately.
2 years and 2 months later, last week, we received a letter from After Hour Pediatrics notifying us that through their audits, they noticed that we «Overpaid» by $ 88. Like we chose to over pay them intentionally.
SERIOUSLY??? 2 YEARS LATER???
I’m sure if I didn’t pay them, they would charge me late fees every month, quarterly or something. So 2 years later, we don’t get an apology that they SCREWED UP AND OVER CHARGED US and NOT that we overpaid. Maybe I should be charging them a monthly or quarterly late fee for taking 26 months for paying us back our money when they overcharged us.
CAUTION… Be Careful Dealing With These People…

I won’t go into much detail about my ear pain but they took great care of me! I’m so thankful!

Our daughter had Strep Throat;(we took her in at 9:00 PM.
They took her right away and she was home within 40 min. They gave her chewable antibiotics that she didn’t like so we called them to see if they could switch to a liquid antibiotics. They called it in to the pharmacy right away.
What great service!
My husband and my daughter loved the doc on staff.
We have found a gem!

Great service. We went there at 9:30pm. Doctor took time to answer all our questions.

This past weekend, I had to stop by AHP again. I was in a bloody surfing accident, and the staff at AHP took care of me. Once again, they did a professional job, stitching me up quickly. I would recommend this clinic to any other teenagers or parents with young children.

This place has saved our family countless times. We adore the doctors — they have the best bedside manner with both the kids and the parents. We have taken our kids here since they were wee ones. It is the most amazing solution ‘after hours’. Fantastic care, they take insurance and their system is hooked up to our pediatrician’s computer system so come the following business day, our regular doctor is apprised of all treatment.
We are so grateful to have this children’s urgent care nearby! We highly recommend!

Been here twice now within a week and a half for my teenage daughter. So nice to not need to bring to the ER but still speak with a pediatrician when the regular office is closed.
I found one wait was longer than expected, but, my 13 yr old wasn’t as much of an issue as the really sick toddler and baby that were at the office. Didn’t mind. Second time we went, no waiting… So it’ll depend on patient volume for wait times. They’re doing their best.
Staff has always been very helpful and the physicians are personable (nice considering it’s not your typical dr).
I recommend this place if you are worried about your child, don’t want to go to the ER, but want to see a dr just in case.

They have s stupid policy of not telling you how long the wait could be when you call. Receptionist on the phone was rude.

⁵⁄₅! The doctors treated me very well, much better then any ER nurse would. Better yet, the low price lets a little injury not break the bank. Would recommend to a friend!

On the two occasions we took our baby into this place, we were really happy with the care received. the staff are friendly and knowledgeable, the intake was quick, and the doctors were very thorough in their evaluations. Since our Pedo is nearby, communication between offices is great as well! With kids, you can’t avoid evening problems… so glad these guys are nearby.

I have been to this clinic a few times and had been satisfied; however I had a terrible experience with Dr. Lew Nerenberg.
I won’t go into the details other than to say that it was the worst experience I have ever had with a doctor. Ever. I admit that I was not an easy patient that day, however I was hormonal and exhausted as I had just given birth to my daughter. He, however, had no excuse for his behavior.
We had a miscommunication issue and I asked him repeatedly to just call my doctor so she could explain what I needed but instead he kept talking in circles with me. Ultimately, after much wasted time, he sent me to another hospital. When that doctor saw us, she apologized that he had made us come to her and said everything was fine and to go home and get some rest. Finally a doctor who was reasonable and empathetic to my vulnerability. I cried for two days after this experience. He lacked professionalism in his treatment with me and I hope to never have to see him again.

My kiddos always have a knack at showing illness symptoms late on a Friday night or sometime during a busy weekend. Knowing that a place like After Hour Pediatrics exists makes that mysterious fever or Exorcist projectile vomit situation a little less of an OMGWHATAREWEGOINGTODO scenario. You can stroll in on Fridays from 5−10pm and then all day on Sat or Sun and get a doctor to do an evaluation. There are other urgent care facilities in the area, but here you know you will get an actual pediatrician who knows how to handle and prescribe to babies or kids — all for a price of a copay. We’ve seen a few different doctors over the years (my oldest son should seriously get a loyalty stamp card for how often he’s rushed to this place or the ER) and they are all nice and competent.
The facility is always spotless and I have never had to wait more than ten minutes to get seen by a nurse or doctor. They have toys in the waiting area that the kids can play with, and a library of board books to read. I have a PPO that covers my visit costs, but they do offer a 20% cash discount if your insurance isn’t accepted and you have to pay in full. They also offer some medications on site, so if you need that first dose of antibiotic or Tylenol and don’t want to wait an extra hour at Walgreen’s afterwards to get it, they will offer it to you right away for a reasonable charge.
As full time working parents, it’s always a pain to take a morning off work to take the kids in to see their regular pediatrician, so for run-​of-​the-​mill illnesses where you know ahead of time that all you need is a doc to write up a Rx, this place is perfect! Take care of things over the weekend so hopefully they are well again come Monday morning. We love the convenience of this place so much that when our son banged his forehead and had blood streaming down his face, we came here first… they looked at him and said he needed to go to the ER and we were so disappointed! So other than the fact that they don’t do stitches and save me a $ 3,000 emergency bill, I think this place is pretty awesome!

I love, love, love this place! Every time I go, they are prompt and friendly. One time, I went and totally forgot they’re an «afterhours» clinic (yeah, I know – don’t judge me) and went in the early afternoon. Door was unlocked, people were in the office so I thought nothing of it. After waiting a few minutes, someone came out and reminded me of the hours. I felt so bad for having intruded while they prepped to open a few hours later and was going to make my way out when an off-​duty doctor, the very kind Dr. Kniveton, offerred to see my 2-​yr-​old anyway so we wouldn’t have to come back after 5. She didn’t have to do this, totally went out of her way to accommodate us and I am SO SO thankful. Awesome clinic, awesome doctors!

Every time we go here we get prompt, friendly, and empathetic service (mostly). We were lucky to get the medical director (it is just luck) almost every time, and she is amazing (Dr Kniveton). I cannot say anything about the other MDs but if she is in charge I imagine she hires good people.
The only complaint I have is about one of the medical assistants who was a real weirdo crabby pants in our last visit. But if you ignore her, the place is awesome.

This place is fantastic. Staff is super friendly and professional.
My kids recently changed to a new Insurance from Kaiser, and we have not yet had a chance to find a pediatrician.
My son of course got sick the first day off of our Kaiser insurance on a Saturday evening leaving my options limited on places to go (was trying my best to avoid the emergency room and the copay that comes along with it). My son has had many ear infections in the past, so i knew exactly what it was. Luckily this place is open 7 days a week (Even Holidays) until 10 PM. And is on a walk-​in basis. No appointment necessary!
This place is a great alternative to an Emergency room. Get you in and out quick and painless.
I can’t remember the name of the Doctor my son saw but she was very nice and made my son extremely comfortable, even in the tremendous pain he was in.