Chase Bank

Huge building with a lot of working spaces/​tables, but only 2 employees… Huge time to wait for someone to solve simple operations. No restrooms for clients

Even though it has a convenient location, their teller service is bad. They had one one teller working while there 9 people we waiting for their turn. We asked to get more tellers, but that also did not help.

The teller, who I think is Russian, wasn’t the friendliest and quite frankly, she told me to see a banker for my needs but didn’t inform me on if she was gonna call someone or anything. I’m still sitting here wondering if I should sign in or walk around looking for someone.

This review is for the bank not this location. I would make it zero if possible. come on Unilocal, lets change to giving us that option of zero stars. This bank is pretty outrageous when it comes to fees. Credit cards. well if you have sterling credit your are cool, but if not expect to pay up to 30% interest on your card. WTF? Doesnt matter that no other regular bank goes that hi, these guys will screw you. Hey why not make it 50% or 100%… Why doesnt the US government enforce the usury laws. Do yourself and the rest of the American consumers a favor and bank elsewhere. Avoid Chase Bank. Thanks

After being unimpressed with the customer service we decided to switch to a local credit union. Chase managed to stick us with a bunch of fees as we were closing the account. Make sure you have a compelling reason before signing up with Chase.

Nice, convenient location… never had a problem with service, etc.
The reason for the five stars is because a teller named Charisma (what a name), who was really nice, helped me out in reversing a return check fee I got on my account… it was really nice of her to do that, especially since the account in question was set up, specifically, by a son to help his mother through a tough time… first time we are trying this thing out with this set aside account, so a mistake was (naturally) made.
Anyway, thanks Charisma…

Ok as banks go. Staff are friendly enough and try and help you as best they can. nothing outstanding but the guy we spoke to while trying to find out where our new credit cards had got to was really helpful and apologetic. .
That’s where my niggle is — The lack of communication between branches and credit card hotline. After 2 weeks of the cards not arriving after being told 3 – 5 business days delivery we went in branch. Nice guy (sorry, really bad with names) checked on his computer and said it was just marked as sent but give it a couple more days and go see him again if it’s not arrived.
10 days later still no card so we call the hotline instead. Turned out USPS sent it back to them 2 weeks previous. Urgh. Then mark it on the system and save us and bank workers the runaround!
Now my preferred branch in the area and there’s plenty to choose from — They’re popping up everywhere!

I received a call from Ashley (one of the bankers) back in April to tell me about a promotion they were having about opening a new savings account. To me it was a way to bring more money to the bank and advertise the new branch. The promotion sounded like a good deal. The bank itself is new so it’s clean, I have also not seen many long lines the few times I have been in. The reason for 4 stars is Ashley’s service each time I have been in. She remembered my name when I walked in 3 months later and is always very helpful. It was the first time I had ever had someone remember my name at a bank and made me feel like i was a part of the bank. I’ve been a WAMU/​Chase checking customer for about 13 years and still have an online ING account, but it is b/​c of Ashley’s friendly service that I will keep some of my money here at Chase.

Chase is open for business!
I don’t know why Starbucks, I mean Chase, has decided to open another location in San Mateo… making it the 3^rd location within a 10 block radius, but it gives us options so I guess that’s the only good thing I can think of.
On the other hand…
Call me a diva but I’ve gotten used to Chase’s after-​hours ATM access system, A.K.A «swipe your card at the door to get in» so I feel I’ve warped back to the 90’s when my only option is the «walk-​up to the ATM at the side of the building, peering over my shoulder in the dark so I don’t get robbed» system.
Oh, and the parking lot was fine when it was Blockbuster, but it’s horrible now that it’s the spot for 9pm drunkies running to the ATM before they hit the club. It’s like they lost all common sense, taking up 4 parking spaces because they’re too lazy to turn into a REAL parking space, taking up handicapped spaces, blocking the entire drive area so that people can’t get in, I mean… COME ON!!! Yes, I need to run to the ATM too, so I will park correctly (boxing you in, in the process) and you my friend, will have a fun time trying to get out of your illegally «created» parking space.
To sum it up, a bank is a bank. But they need to improve the atm security, parking situation, and get the cops on that location ²⁴⁄₇ to regulate on the drunk clubheads who slow it down for the rest of us (ok I know it sounds a little extreme but hey at least the po’s will make their quota).