Coco Hassan – Wells Fargo

Came across some old files today from when we dealt with Coco. It brought back such bad memories of one of the most disorganized and rude mortgage people. Since my Unilocal account didn’t even exist back in 2010 I figured I’d at least catch up by saying she actually made us leave Wells Fargo! You would’ve thought that Wells Fargo customers would’ve had an easier shot at closing a loan… she kept mixing up numbers and told us they couldn’t do it. Wasted a lot of time and a little money… Plus a ton of frustration… We went elsewhere and had no problem within days.

I would give Coco Hassan a 6 if I could!
The customer service is the best!
The minute you walk in the door i am greeted with“how can i help you.“
I had only 30 days to complete the sale before the seller put the property back in the market, needless to say i was worried. but Coco assured me that they have never missed a deadline, indeed she was right!
Very professional, demonstrated care and concern.
Most important returns calls and emails immediately.
I strongly recommend you use Wells Fargo Home Mortgage in San Mateo for your future loans.
Coco A Hassan and her assistant Victoria B. Clemens are a team unmatched!
Annie N.
Palo Alto, CA

Before Coco, I used to use Bank of America for my home loans and they were terrible! To validate the income, they needed my boss to write a letter to state that I do not own half the company. umm if I did, wouldn’t I be buying a $ 5+ million dollar home?! Also, since it’s a publicly traded company, can’t you go online to yahoo finance under ownership and see that my name is not on the top 5 major direct holders of this company… just a thought BOA. Think outside the box.
So about my experience with Wells — I was looking for any other bank to do my refi and found Coco to be very personable. She joked about buying me a LV handbag if i used her for my initial home loan — DOH! We have used Coco for 2+ refi’s already and working on my 3^rd one. With each refi, it’s pretty painless. Ex. Victoria emails me auto payment forms that I’ve signed in the past to make it easier for me to fill out for my upcoming refi. Just print the new form and copy the information I put in last time. They are always on top of it. Coco even calls me when the rates are down to see if I’m interested in doing a refi. I’m sorry that other folks haven’t had much luck with her, but I can’t complain. She’s the best and is available via email, text, or mobile. I would always get a reply from either Coco or Victoria. Here’s another example: I emailed Coco and Victoria to see if they could get me the escrow docs for my 2011 taxes. Victoria was nice enough to send me copies of everything I needed for my taxes via email so I didn’t have to go through the piles of paper I got from the title company. She really didn’t need to do it, but she turned it around the same day I asked for them.
Overall, I’m very happy with my experience and wouldn’t think to use anyone else. I would give them a try despite the negative reviews out there and see for yourself. It never hurts. You do have to remember that as long as your house isn’t under water you can get a good rate since there’s some calculation on the total value of the home and what you owe and all that fun stuff. Good luck!

We tried to talk to Coco about a new home loan last year. I love Wells Fargo and have always gotten great banking service from them, so doing our mortgage with them too seemed like a no-​brainer. We are first-​time homebuyers and needed someone to explain the basics to us and make us feel comfortable with the purchase. Coco was not only unhelpful, but also rude.
We set up an appointment with her, and when we got there (5 minutes early) she had just taken in a different couple who didn’t have an appointment. We had to wait for over an hour before she finally finished with the other couple and was able to help us – so rude!
Firstly, we just wanted information, but she pushed us really hard to get pre-​approved right then (which hurts your credit if you do it over and over without actually being serious about looking for a house). Then she bragged to us about having strong-​armed the previous couple into getting preapproved as well, when all they wanted was information.
Second, she tried to get us approved for a million dollar loan when we know we can’t afford anything close to that.
Finally, she went on some long rant about her gardner and places that she used to work, we couldn’t get a word in edgewise, and she ended up forcing us to sit in her office for almost an hour, gave us no information at all, and didn’t listen to a word we said.
We left feeling even more confused and nervous than we were before we talked to her. Wells Fargo may have talented employees elsewhere, but I would avoid this one.

Was referred by Wells Fargo. Never got a response back after providing my information. Was interested in a home loan refinance. Avoid and take your business with someone with professional courtesy.

Coco got us our house last year. Gave good advice and helped us get the house we wanted! I agree you need to keep on her but in the end she came through and hiccups were overcome.
We were happy enough to have her do a refinance for us just a year later and we got ¾ of a point lower.
Thanks to her and Victoria!

This woman has terrible business practices and communication skills. She made a big mistake with handling my loan paperwork and would not accept responsibility for it when I brought it to her attention. She didn’t even inform me of the mistake herself. As a result I have to find another agent to give me a loan with very little time left before the closing date. Mistakes happen, but it’s just so much worse when the person who makes the mistake just sits there unjustifiably making excuses and accusing you of not being on top of her for doing her job.