Jennifer Convertibles

Wow… just wow. I bought a sofa from the store in San Mateo over 2 weeks ago. Nobody has contacted me about delivery. After finally reaching some rude, incompetent sales lady, I find out that delivery will not be available for ANOTHER 3 weeks. And apparently, it would be impossible for me to pick up the item myself. I don’t know how shysters stay in business. I sure wish I had read the Unilocal reviews before wasting my time here. THIS IS A BAD PLACE. BAD PEOPLE WORK HERE. NEVER EVER EVER SHOP here

I’ve already bought a couch from here before and was pretty happy with my purchase. Today I’m back trying to look for a chair and couch but well. I can’t spend any money if they aren’t open. SMH. I’m standing out at 11:15am (opening time) ready to shop and the doors are locked with 2 sales clerks inside walking around and taking phone calls. 11:30 now and a crabby lady with short grey hair comes out opens the door and doesn’t even acknowledge my existence. Bad business. Especially when I have money to spend. I had 2 stars but for the bad attitude I’m knocking it down to 1. SMH. I can see why this store is poorly reviewed. I walk in and short haired lady asks me if I work for sleep train and that I need to go up stairs. WTF I said no. She said you have on a sleep train shirt but your not working for sleep train? I said no I don’t and no I’m not! She then walked away, she then comes back lol while I’m sitting on a chair and says are you resting in here or shopping? Seriously lady. I said excuse me. I asked this woman her name then she told me its «Jennifer Convertible». I walk out to call customer service and she walks behind me laughing and shuts the door behind me. BOY oh BOY.
Honestly, I’ve never been treated so poorly at an establishment. And I’m a little shaken up. I’m not one that rattles easily either. All I wanted was a fluffy a couch and a huge arm chair and instead nothing. Shopping should be fun try Macy’s furniture down the street. That’s where I ended up getting my Power reclining leather arm chair and couch.
BTW. The manger did reach out to me twice to apologize and resolve the issue. That was much appreciated, just too late.

Atiff contacted us and helping us in getting the refund from Guardsman. It appears, Guardsman has different set rules for Califronia state where policy cancellation can be done any time in the first 60 days. So it’s mistake on the part of Guardsman representative who denied my request without even checking where the policy is purchased.

UPDATE–
9÷15÷14 –Updating from 4 stars to 5, because after my first buy, even before the Ottoman could make it’s way into my apartment, i started feeling the post-​buying jitters and decided to swap it for something else. Reading other Unilocaler’s reviews here, I was worried, they wouldn’t let me exchange it, but i was happily proved Wrong! Atif, the customer service manager, happily let me exchange my buy for another sectional in the store and also honored the Labor day price on the sectional! Can’t wait to jump into that beautiful sectional and watch all my favorite Fall shows!
09÷13÷14 — Went to Jennifer convertibles today looking for a sectional sofa and was stunned to find a great collection of couches here! Atif, the customer service manager was extremely assisting in helping us select our final couch and was also honest about the quality of each item we were looking at. He gave us all the info/​help we needed and wasn’t too pushy when we took our time trying on almost each sofa in the store. That’s really important for me, because i hate it when Sales people hover around you waiting for you to make a quick decision. Also, on top of the discounted price, he gave us more discounts on the shipping and warranty, which made my pocket happy.
Overall, very happy with the furniture variety and the customer service!

We bought all our funiture from here. Because we thought we were getting a great deal. Truth is their funiture only looks expensive but it’s not bought a sofa for over 2000 and it’s already falling apart. As for the Warranty the sales guy said I’m sol even though I bought it. Go elsewhere do not get suckered into this place

Thank you, Unilocalers, for these reviews. I decided not to shop at Jennifer Convertibles because of the negative reviews you provided. I went to the Sofa Outlet in San Mateo instead and I recommend that you do the same. Everything is custom-​made, the service is excellent, and you’ll be supporting a locally-​owned business.

i should read the review from Unilocal,i don’t know how they stay in business, NEVER… NEVER buy anything from this place !

PLEASE DON’T EVER BUY ANYTHING FROM THIS HORRIBLE COMPANY THEY WILL RIP YOU OFF AND YOU WILL END UP HATING THEM WHILE SITTING ON POORLY MADE GARBAGE FURNITURE WEEPING TEARS OF RAGE!!!
Well I sure wish we would have read the reviews before purchasing a couch from this horrible company. I would award this business –5 stars if it was an option. We sat on a couch, liked it, picked it up to see if my little girlfriend would be able to help carry it up the stairs but it was too heavy. Atif informs us that it is a discontinued item and is available for a special price, $ 699 for the 3 piece set. He refuses to sell the sofa alone, claiming there are none left anywhere and he wouldn’t be able to sell the other pieces separately. I get on the phone and find out there is a sofa for sale in San Jose for $ 399, so we go check it out. The sofa is trashed, and sold as is. My girlfriend is all upset and tired of looking, then we find out there is one more left of this model in the warehouse. I go to work and she goes to this store and Atif sells her the sofa. He tells her she gets a special price of $ 499 if she buys the $ 99 insurance, plus delivery and end up spending a little more then $ 750.
The couch shows up a couple weeks later, it looks totally different from the one in the showroom and is light enough that Jen can easily help me maneuver it around, hmmmm, the one in the showroom was too heavy for her to lift? 4 days later her 5’2″ 120 lb behind broke the left armrest. Quality manufacturing at it’s best. Get online, find out that the price was $ 499 regularly, so Atif ripped her off with the insurance, and call to get my money back. I got yelled at on the phone and that jerk refused to refund my $ 99. Now it’s April 10 and I still have a broken couch, customer service refused to do anything but send another technician for the 3^rd time, and that won’t be for at least another month.
Atif and Jennifer Convertibles, I hope you get what you deserve when Karma comes around to destroy you for being soulless users of people that can’t afford real furniture.

My fiancé & I went with his elderly grandpa to pick up a couch he had purchased over the weekend. Upon our arrival we went to look it over and had to move it to be able to make sure both end recliners were functional. It was then we discovered that the right recliner, (side was blocked by other furniture) wasn’t working. We then flipped the sofa over only to find the metal rods were completely bent & smashed. When I called over the rude & unfriendly manager it was then that he informed me that it was the responsibility of my grandpa to inspect the couch before he bought it. He then pointed out that this was a final sale & they should have taken the time to inspect it. I told him that anyone who takes advantage of elderly people by selling them a known broken item is a despicable human being. This is far from over my friend. If it was me it would be one thing, but how dare you do this to an elderly 89 year old man. This will be copied & sent not only to the CEO but also to channel 7 on your side. WORD TO THE WISE! RUN AWAY & STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE!!!

The showroom was pretty small and its only managed by one employee who wasn’t very invested on selling what he had. He literally sat behind his counter on the computer and made zero effort to make any kind of small talk or sales pitch. Maybe he’s used to people just walking in and sitting on every last couch before going elsewhere?

Don’t go near the place, I bought a leather 3 piece sofa set, the leather is peeling off, the told me that it’s not covered by warranty and they offered me a 20% discount on a future purchase… Like I would shop there again after this experience.

This is my 1^st Unilocal review even though I use Unilocal as a resource all the time! The service here is so bad it compelled me to write my review… If I could give 0 stars I would. This place has HORRIBLE service! If you can buy your sofa elsewhere, I suggest you do so unless you want a couch with a side of rude, condescending, awful service and management. The staff is lazy and the «general manager» is probably the worst of all! We could barely get a word in because he talked over us the entire conversation. If I could go back in time I would not have bought my couch from here purely based on the service we received.
ps. We are still waiting for our couch so I can’t even speak to the quality of the furniture.
THUMBS DOWN

Just got off the phone after having an argument with the manager Atiff and now wish I had read all these negative reviews about him and the store before I had made my purchase. The warning signs were there when I went to the showroom to take a look around and it was closed in the middle of the day. No note on the door, no one answering the phone, just closed. After about 15 minutes the sale guy comes back to work with a Taco Bell bag in hand exclaiming how he is legally entitled to take a lunch. Ummm… okay.
My couch is being delivered tomorrow and all I requested was the driver call me when he arrives so that I could be there in 5 minutes. Apparently this simple request was unacceptable and Attif could not have been more of a jerk and completely uncooperative. I can’t believe a store manager would yell at a customer over a simple request. I can’t believe this Attif character is still employeed at JC after having read all the negative feedback about him going back 5 years. Again, I wish I had read the reviews earlier.
In contrast, I ordered a custom sofa from Sofa Outlet in San Mateo that was delivered today, 2 weeks early! They called and asked if they could deliver today and worked around my schedule. They couldn’t have been nicer and bent over backwards to accomodate my schedule. Now that’s customer service! Great quality couch too, custom made.
Personally, I will never buy from Jennifer Convertibles again after this experience.

Yeah so two and a half years on… Killing time for a couple of hours.
The couch is still awesome. It’s a couch.

Again, I would give a NEGATIVE star if I can. But Unilocal does not allow that. Here’s my final update:
¹⁰⁄₅ — The repairman finally showed up this morning and took him about 50 minutes to fix the sofa. This time I made sure I called him and 8:30 am and asked him to let me know if he is coming soon so I will be sure to come out and check the gate area. So the sofa is finally fixed; it’s been almost 2 months since it was delivered to my living room on ⁸⁄₁₀.
By the way, I did send a complaint letter via FedEx to their CEO and the letter was received this past Monday. Here is the content of the letter:
— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — -
September 27, 2011
Mr. Geibing Zou,
Chief Executive Officer
Jennifer Convertibles, Inc.
417 Crossways Park Drive
Woodbury, NY 11 797
Mr. Zou,
I am writing you to express my extreme disappointment and frustration at the products and customer service of Jennifer Convertibles. On July 29^th I purchased a sofa bed from your San Mateo, CA showroom, which was scheduled to be delivered on August 10^th. In the showroom I found the product to be of sound quality and was looking forward to the delivery. What I didn’t find was that 2 full months later I’d still be dealing with your customer service (or lack thereof) and a defective sofa!
My frustration with the lack of customer service reached such a point that I have specifically and in a very detailed manner documented my travail on
. If you care at all about how your employees collectively treat paying customers you’ll visit
and review this specific issue.
While the sofa was delivered on the date promised (albeit late), it was defective as the manufacturer misplaced the assembly holes in the wrong position so the arm could not properly hook to the sofa. I asked the delivery men to take it back, but they refused, convincing me that I could call the showroom in the morning and get relief. This is where the nightmare begins.
When I contacted the showroom they had no interest in helping me, but they provided me with an 800 number to call. To be sure this is poor customer service. I called several times as I was placed on hold for over 15 minutes each time; If I didn’t have a job I suppose I could spend an entire day on hold with your customer service line. I again called the showroom but was told there was nothing that could be done for me there. Irritated, I went to the showroom and spoke to Atif, the regional manager, who just so happened to be there. Atif requested I send him email photos of the sofa and that I would be contacted within 3 days. Four days later I had to make the contact as no one contacted me. This was a month and a half ago and I still have a defective sofa! One would think that a regional manager would have the ability to resolve the problem.
I spent $ 499 on the sofa and $ 99 for delivery. Not a single person I’ve spoken to at Jennifer Convertibles has offered an apology for the trouble your company has caused me. Based upon my recent experience, it really is no surprise that the company filed for bankruptcy in mid-​2010. Had I known this prior to entering your showroom, I may’ve thought twice. At the very least I feel I should be refunded the delivery charge.
Thankfully
offers a forum to warn consumers about businesses that will, in a word, disrespect their customers. Disrespecting customers is the only thing Jennifer Convertibles appears to do right.
Sincerely,
Claire W
— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — –
So on Tuesday I received a phone call from a lady who is handling customer service. Apparently she never checked my Unilocal review and
the first thing she mentioned is: based on the records the repairman showed up last time and called but I wasn’t home, so did I call back to reschedule an appointment. So I had to briefly summerize the whole nightmare I’ve been dealing with the past 2 months. I said no one has apologized as if it were my fault that I got a defective product. So she apologized. It was so insincere I don’t really care! So I asked if I can get some sort of compensation for what I have been through, say get the delivery charge refunded or something. She said no and they don’t have the policy to compensate customers or refund in these circumstance. So that was that.
I will make sure I tell everyone I know that never shop at Jennifer’s Convertibles.

If there was a negative rating option then this place would definite get that. They are such horrible assholes at this «business». My boyfriend and I went there to get a couch during the Fourth of July Sale and we were already not sure about getting something from this place but went against our instincts. The sales girl that works there is very nice and told us that we could cancel the couch order all the way up until we received the couch. A couple days later we found an awesome couch at Costco for way cheaper and called to cancel the JC couch. That is when the most unprofessional bullshit when down. I called the district manager to cancel the order and he told me that we had 48 hours to cancel from signing the contract, not from the time we received the couch. I tried to explain what the sales girl told me and he went crazy town on me. He kept calling me a liar and finally hung up on me when I asked from the corporate number.
So that is when we decided to confront this asshole in person. After going into the store to talk with him, he acted so awful that I can’t believe someone like this even has a job in the first place. His name is Atif. Atif the racist, sexist, mother fu%%ker! He yelled and screamed racist and sexist remarks to me and my boyfriend. He was so rude and unprofessional we were blown away. He escalated the situation and threatened to throw us out of the store. I truly hope that Atif will rout in HELL!
Don’t buy anything from Jennifer Convertibles! They are a horrible company that doesn’t care about their customers. This asshole Atif has been employed by this company for over 10 years and has numerous complaints against him. I would highly suggest not buying from such a corrupt company. They don’t have any accountability or ethics for anything they sell. And you can get much better furniture at Costco or any other place other than the horrible Jennifer Convertibles.

*** Brief Overview ***
I’m not surprised to see several other comments about how rude and awful Atif is at this store.
From what I’ve read though, I have by far the worst story and will make it a personal goal to have this person fired for the way he treated my girlfriend and I for the following reasons: Hanging up on us when trying to get corporate contact information, saying «I know how You People work…» (not taken out of context), lying, jeering, sneering and generally sarcastic pre-​adolescent behavior.
*** Detailed Experience ***
If you deal with the younger woman that works during the week, I’m sure you will have a different experience, although regardless of what she says about any of the store policies, READ THE FINE PRINT!!! We were told by her, after a direct question about their return/​cancellation policy, that a 30% fee for returning a couch ONLY came into effect once the couch has been DELIVERED; **THIS IS NOT TRUE**. After finding a similar couch for $ 400 less we decided to cancel our order a Full Week before our delivery date, and then the fun started.
Enter Atif; after retrieving our receipt, my g-​friend called the store in order to cancel our order, at which point Atif pointed out the return policy called for a 48hr grace period after INITIAL DEPOSIT. Frustrated but completely respectfully, my g-​friend explained the situation. Atif’s only response was that WE had to come in the following Tuesday and had to confront the sales person directly and get a confession that she had mistakenly mislead us. As a small business owner for 10 years, passing the buck does not fly with her. Asking Atif for a corporate number provided us with an automated service requiring an extension to go any further (SLAP in Face #1).
Fairly pissed off, she called back demanding some sort of extension or direct line to corporate customer services. Instead, Atif said there was non and that he did not have contact information to a direct supervisor. After insisting on the truth, she was hung up on (SLAP #2)
Outstanding! I thought, time to go down there and see if he’ll be as insolent in a face to face situation. Surprise Surprise, after about 30 mins of back and forth, Atif retained the world heavy weight title for Giant Douche/​Turd Sandwich. In that time, he raised his voice in anger about 10 times, referred to my g-​friend and I as «You People», Laughed at our threat to file a formal complaint, threatened to have us kicked out for absolutely no reason (I spoke purposefully without threat, direct or implied — and no name calling or swearing on our part).
Atif believes he is in a position of power and enjoys expressing his god complex on mere customers. We shall see Atif… good luck «Paying the bills» after this is over.

Ok. After driving 40 miles to get to this store, I left very upset.
I arrived at JC after their site stated that this was a clearance center. I walked into the store and asked for the clearance area. I was directed to an area that contained a dinette set, a head board, and an ugly white chair. This makes this store a clearance center? Me thinks not!

The worst experience we have ever had with home furnishings
Atif, the manager is not honest and does not tell the truth.
Avoid this place like the plague .
We must take them to small claims court to recover money for products we never received.
Gilbert Walz

Attif can suck my… !
My husband and I went into this store three times. The first time a lady was working there and she was fairly helpful. Given if we got her again, we might have bought our sofa there but we decided to get other parts of our apt first.
When we went back for the second time, we had the ‘pleasure’ of meeting Attif. HE IS A PIECE OF WORK! We went in with my uncle and sister, sat ON the sofa we were hoping to get for almost 20 minutes before he strolled over from behind his desk to see if we needed help.
The last time we went in, the lady who we previously met gave us a discounted price for the sofa we wanted but Attif wouldn’t have any of it. Yes, it’s true, it was for a July 4^th sale, but when I went in the first time, it was already July 17^th and she seemed to be able to honor the price then, so we didn’t think it would be different for July 22^th (less than a week later and I had the brochure in toll). After he rudely told us that the sale was over, he tried to sell us the 5 piece set for 4 times the price… (UH… buddy, you haven’t sold us the first piece of furniture). Then when we still seemed interested, he said the sofa will take two weeks to deliver. My husband asked if we can go pick it up from the warehouse, he got a sarcastic tone and said, «LA».
We left, miffed that we couldn’t get our sofa and that Attif was so rude. We did a bunch of research and couldn’t find another sofa in the same price range, so we decided to take our chances and see if the lady will go to work last weekend. At this point we’re willing to pay the full price… etc, we just wanted to buy the damn sofa.
Not really to our surprise, we got good o Attif again! This time, we went in, he again made eye contact with us, got on the phone and talked to 10 mins before I walked to him and stood in front of his counter. He finally told the guy on the phone that he had a customer and hung up. We simply told him that we want to buy the sofa and thought, ok, we’ll pay, two weeks to get our sofa and be done. This time he said the delivery will be 4 – 6 weeks. It’s obvious at this point (maybe even before, I was just blind) that he didn’t want any business from me… so I got his name, ATTIF, and left.
GOOD LUCK SELLING THOSE SOFAS ASSHOLE.