Safeway

I received very kind treatment and assistance from two employees who are Rose & Rita. They helped me with a problematical Western Union situation although it was rather a busy time of day. The Western Union was in order to help a sick relative in the Philippines.

The front registers went down when a technician was «fixing something» for about 15 minutes yesterday. The employees took all 30 or more of us to the floral, deli and bakery registers which were working. The employees were so sweet and apologetic and worked quickly to get us on our way. Even passing out cookies to help us feel better. A+ Crystal Springs Safeway employees!!!

Quick guide how to shop here:
1. you often have long waits cuz only one checkstand is open — that’s why they have those racks of magazines and tabloids to leaf thru
2. you don’t want their baggers to touch anything: watch them wiping their nose at the checkstand or scratching their butt, and you’ll see what I mean
3. avoid eye-​contact with baggers and don’t speak to them — it’s like crazies on BART or NYC subway
4. buy only what you absolutely need. Get out ASAP to avoid the bad vibes. watch out for speeders in parking lot trying to cut you off, driving wrong way or running stop signs

I have been a 30 + years customer at this safeway because it us close to my house. Over the years I find that there is a certain lack of attention to details such as not throwing out outdated/​expired products. I have had three instances of finding expired moldy cheese in their deli section. I thought that the first time was a fluke but for a third time? The cheeses were from Jan still on the shelf in June. When I talked to the deli person they directed me to the assistant manager. I was totally appalled by his attitude. He was not at all apologetic or horrified. Instead he told me that he was short of staff and resources and could not do any better. When I asked to speak to his boss, he basically told me that nothing will be done including at the corporate level and that he would pass on my message to his boss. I am a doctor and find it totally unbelievable that moldy cheese is being sold at a reputed grocery chain. I wrote to the corporate office and got the canned reply that they would get back to me. I am still waiting. In the meanwhile I will not go to safeway anymore. I have also found expired tofu, milk and buttermilk. I just hope that every one looks at the expiry date of products before buying and eating them so that they do not end up with food poisoning. I wonder whether anyone else has experienced this.

What happened to our beloved Safeway?! I’ve been shopping here since 1975, and have always found a nice variety of brands/​produce and a friendly staff. In the last few month, selection is increasingly limited and there are no familiar faces on staff – and the new staff isn’t friendly or helpful. Perhaps Belmont Safeway is a better choice… too bad: (

This place reminds me of 24 hour fitness. More stressed when I leave than before I arrived, more often than not.
I’ve got three small items in the only express lane open. Two regular lanes each had 2 – 3 customers waiting. Customer in front of me has 30 items (I had time to count), including 4 cases of coke and 4 2L bottles of coke, assorted bags of chips, cereal, and milk. The clerk, Gerard, heavier set white guy, notices that she has more than allowable # of items and says something to that effect to the customer ahead of me, looks at me, as I’ve been waiting in his line, then instead of checking me out ahead of her or asking her to go to a non-​express line, tells her he will check her out anyway!
Then, she proceeds to pay with 2 food stamp checks, which apparently take lots of extra time to process. So, it ends up being 3+ transactions for her, 10 minutes to check her out (timed on my phone), and now there’s a line of 4 people behind me.
And of course it’s hard to have sympathy on the food stamper loading up on diabetes.
Does anyone notice that the clerks at Safeway seem a lot like the flight attendants and pilots on legacy carriers United and American? We’ll see if Cerebrus can do better…

Clean and updated Safeway in a nice area, so I give it a couple of stars for that. But they are chronically short on checkouts that are open, regardless of time of day. I regularly walk in, see that there is a huge line with only one checkout open, then walk out. So I’ve been going here less and less. The amount of money they lose on people like me (I’ve seen others walk out as well) I’m sure would fund the extra employees they need. I also had a bad experience with the produce not being fresh.

This is the Safeway I grew up in so I get nostalgic every time I go. Not the biggest Safeway in the area but can get everything you need. They have a deli, bakery, fish/​meat counter and a Wells Fargo Bank inside. They have a good selection of flowers which they can wrap nicely for you if you are taking it for someone. No pharmacy though. They have a nice fruit and veggie area. A bunch of other shops in this shopping center so you can do a bunch of things in one stop.

I like this store. The layout is fantastic, and the staff is very helpful. The worst thing is the parking — it sucks! Of course, it’s worst after work time, but it’s also bad in the mornings because of the coffee and bakery places.

Never had a problem here but today I came to get my baguettes and have them slice it. They have the coolest machine. BUT THERES NO F*&KING PERSON AROUND TO HELP! I asked for a manager. Get send to this lady who wasn’t the manager! She calls for ‘the’ manager… NO ONE shows up! Waited 10 mins, no show. WTF. Put a sign up with your bakery hours then! Gonna complain to headquarters now, no manager in store during operating hours!

Rude staff. Terrible parking lot. No self checkout (to avoid the huge lines.) I parked behind the store and was confronted by imperious Safeway employee who told me, after I have been parking there for 15 years, that I was not allowed to, as they have trucks that need to park across from their loading area. When I suggested they put up some signs to tell people this (there is nothing to indicate no parking,) and that they might have legal problems if there is an accident, he said «we don’t care about that, we are a multi-​billion dollar company,» dismissively. I see, how nice to experience your hostility. I am just trying to spend money in your store. This unpleasant attitude continues inside this store with other staff. Avoid this location.

Ever feel like standing in line for 30 minutes, with people lining down the shopping aisles while the cashiers run around pretending not to notice no matter what time of day you visit? Well, then come on in to the Crystal Springs location of Safeway! We have it all. Produce that is already rotten… no pesky waiting times in your refrigerator. Items that haven’t been stocked so you don’t have to be burdened with comparison shopping. A faint moldy smell throughout, thereby ‘keeping it real’ for your shopping experience. If you want to know what it might be like to shop street markets in India’s most rural areas, go no further.
If you’re lucky, you may be one of the 90% of shoppers that get to experience the real treat of having a customer at the register get into a thorough discussion about a cat food coupon. «Where was this mysterious coupon found? Can it be applied to this brand even though the cat on the box in picture in the coupon does not look like the cat on the box of the product „being purchased“? Is it a double coupon day? Can I take my cat on a long trip with this particular cat food? But, I’ve used this coupon before, why not now? How many ounces does it have to be?» Mind-​numbing yet mesmerizing at the same time. Like a car wreck you can’t look away from.
We can guarantee all of this and more. The surprise will be in the parking lot. Come on by and those faith in big chain stores as you have never done before!

This safeway is one of 3 basically on the same street. I like coming here since it is pretty open, has a big bakery and deli section and they make fresh bread. I’ve talked to the baker before and they make the bread daily. This Safeway has a meat counter and a butcher so you can get meat cut and not packed meat type items.
One cool thing they have is a CRV machine where you can recycle cans an bottles although the machine is only open Tues-​Sat 10 – 4.
Better than other safeways, not as good as some others. Has most items but not everything.

It’s convenient… That’s about it! Poor selection and way too busy. Parking is a nightmare. Once told the seafood guy I needed 8 oz of shrimp and he said in a condescending tone «That’s half a pound » … Really ???

Nice easy hop off of my commute, tons of parking, and the staff actually are friendly and say hello. All-​in-​all, a great location.

For a «small» Safeway, this is pretty good. Clean; pretty modern; convenient; generally things are in stock.
Features:
* Decent-​sized bakery area (where you’ll find all your Safeway faves)
* Well stocked shelves
* Friendly meat counter
* Pretty good produce
* Wine area offers a good selection for a small store
* A LOT of snacks (I guess because people view this as a grocery-​slash-​convenience market?)
* Nice floral selection — both cut flowers and potted plants
* OK deli
* No pharmacy here — but I’m sure that’s because there’s a small CVS across the lot, which is primarily there for pharmacy purposes
* No Starbucks here, but there’s one a couple doors down
I don’t understand the mood lighting, though.

***This seems like a decent and clean grocery store in a tucked away part of San Mateo; while their fish selection did not look that good, they had a good variety of fruits and vegetables including nopales; prices seemed okay too***
This Safeway is located in a retail plaza that has its own free parking lot. Unfortunately, the parking lot gets crowded and several of the parking spaces here are quite tight.

My favorite Safeway! I love that there is always parking and never super crowded inside. I also like the way it’s decorated inside… I don’t know what it really is, but I like it and it has that «homey» feel. They have a Wells Fargo inside as well as a Blockbuster video machine. Although, I don’t rent from them anymore since they upped their prices.
The only downside to this Safeway is that there are no self-​checkout lines =(. If they had that, it would get 5 stars!

This is the fanciest looking Safeway I’ve been to — and I’ve been to a lot. I guess it makes sense as a lot of customers live in moneyed Hillsborough. Service has always been pretty good here.
Anyway, this place is 24 hours and looks great inside. I come here in the early morning on the way to work to pick up fruit and other items, and it’s pretty convenient off the 92 De Anza exit.

I drive way out of my way to come to this Safeway, passing at least three others on my way, simply because the people here are so nice. This honestly has to be one of the best Safeway stores on the planet. Every person that works here seems to really enjoy their job and care about the customers. The store is always clean and bright and well stocked. It makes me feel good just walking through the doors.
When there are so many places out there that could care less about customer service, it’s truly a pleasure to go someplace where customer service is straight from the heart.
TIP: Open 24 hours and they have Lotto machines.