Spirit Halloween

I tried to call them on the day before Halloween day, and the phone number was out of service.

The lola’s took my two daughters last Saturday and she found exactly what she wanted, but the cashier stated «all sales are final» and that’s fine, but my daughter was missing the hat to go with her costume so we asked for a discount since it’s missing and they said no, so lucky we found another set that had the complete outfit. Instead of saying no to the discount he should’ve gave good customer service and helped us find what’s missing overall the prices are over pried for little girl’s costumes.

I had a great experience buying my kid’s costumes here! We loved checking out the great displays and everything looked in place and organized. They had all the costumes at normal prices and the people that worked there all seemed very nice and helpful.

This entire chain is a huge scam. They sell cheap costumes at outrageous prices.
DO NOT ORDER ONLINE!
Their customer support is painful and purposefully designed to waste your time.

So I visited this Spirit Halloween store location on Wednesday, Oct. 30^th (the day right before Halloween) and holy moly was it super messy inside the store. So badly that I left after spending probably less than 10mins there.
I can understand the last minute procrastination of trying to get stuff ready for Halloween, but this was really ridiculous!

The Selection of costumes is not that great. The costumes are way too expensive for the quality that you get. The store doesn’t have that great of organization. It was pretty messy with a bunch of articles of costumes or masks on the ground. If your in a hurry and need to get something really quick would be the only reason I would see someone using this store. Try House of Humors way better selection and quality.

I purchased two costumes yesterday. One costume was missing a corset. I was told i could purchase both try them on for size and return the one that does not fit by todays date 10-​20-​2012. I went back to the S EL CAMINO REAL 2925 S EL CAMINO REAL SAN MATEO, CA 94 403 650−242−6063 store this morning to return the larger sized costume. The «store manager» as she claimed she was was:
1. completely inflexable Rude and would not allow me to talk
2. would not give me her name
3. would not give me her managers name told me «san mateo police came in here before and said i dont have to give customers my name or the managers name»
4. refused to return my mechandise.
5. was rolling her eyes smiling sarcastic, rude condesending, mimicing uncaring way
6. completeley unprofessional.
she was by far was the most unprofessional uneducated unskilled employee with the worst customer service skills i have ever encountered. It is mind boggeling how someone can get away with this type of behavior without being fired. How she is a manager is beyond me.
I would suggest that anyone looking for a costume avoid this store it is a mess and not a large selection of costumes because the manager is filing her nails behind the register…
MORON CITY.

Been to a lot of Halloween shops around the area searching for a costume. A lot of the other stores had rude personnel and were not willing to help me look for the costume i wanted. I decided to try the Spirit Halloween store on el camino and i was greeted by Maya. She was very courteous and professional as soon as i entered the store, something the other stores did not do. She listened in great detail to my needs and picked out a great costume for me. She really cared to go the extra mile with me and thats rare to find that in customer service these days. The store look immaculate and organized. The displays even gave me a scare. It was like i was in a haunted house. It made my shopping experience very pleasurable. Hands down the best service and costume shop in the bay area. I highly recommend it. Kudos to you Maya! you made my halloween experience very enjoyable.

Why don’t they sell glow-​in-​the-​dark nail polish here? It’s a Halloween staple!
If you’re looking for a cute animal mask, look elsewhere. They only had scary Planet of the Apes masks, Charlie Sheen, Obama, Bill Clinton, along with run of the mill classic Halloween masks.
I’m kind of a fan of this:

Halloween being my Favourite Holiday I feel like I’m on a mission to check out all the Spirit stores looking for a costume.
They seem to stock more than any other party store which is great for getting everything at once. Costumes, Decorations, Masks, Fake blood, Make up, Wigs, Broomsticks, Hats, even shoes. Can’t have a complete outfit without the shoes!
Their Costume selection is pretty big and they have all sizes for Men, Women and Children. Well… Almost. They seem to have a lack of smaller sizes for women *sad face*.
They don’t seem to stock everything their website has either so it’s wise to check that out first.