Northgate Sewing & Vacuum

The proprietor, Stevan Cox, is a business man who mind his business quite well. He serviced out vacuum cleaner in a timely manner at a fair price. After using it I went to clean out the dust collector and the inside was all wet. The next day I returned it to ask that he clean it after explaining what had occurred. He would have been within his right to contest my claim. Considering I had no way of proving that the moisture discovered was his fault. Without a blink of an eye or a look of inconvenience, he removed the gooey dust made sure nothing else was wet and said there was no charge. Wow! Immediately went and bought the young man a mocha. Thanks, Stevan! You’re the man.

I acquired and old version of a portable Singer sewing machine that appeared to be in great shape but was not used in a while. when I plugged it in, the wheel would not turn. Took it to the Calif sewing machine repair shop 4^th st San Rafael and while the assistant was very pleasant and accommodating I had to wait for the principal man to make the evaluation. without more than a cursory glance he declared this is not worth repairing it cheaper to go ahead and buy a new one; which by the way he sells. Because the machine look to be in good shape I took it to Northgate sewing machine repair and the young man there inspected the machine, manually turned the wheel. . lo and behold it ran perfectly ! it had been sitting for awhile and locked in place. I did get the machine cleaned and now own a well running high quality sewing machine. I will never hesitate to refer anyone to Northgate sewing and vacuum center in Northgate One

My SEBO was crushed by falling bed, (Don’t ask), shearing the handle off and leaving exposed wiring, it looked like death was imminent. I was sad. I took into Northgate Sewing and Vac and damned if they didn’t fix it right on the spot. I am embarrassed to say how much this made my day. Great service, great place. Love, love, love, love.
*Do not take American Express cause they hose small business’ with their fee’s but take all others!

I called before taking my 6-​month-​old Miele vacuum to them for warranty service. I asked if they were a Miele service center. He said yes, but asked where I purchase it. When I told him Amazon, he became very angry. He said he would not service anything purchased on Amazon because I could have bought it from him for the same price. I called Miele and was told he would have to service it, but he still refused. Miele is going to look into it. In the meantime, I took my vacuum to California Sewing and Vacuum in San Rafael. Great people, great service. They told me they would have sold me the vacuum for the same price as Amazon, but they weren’t going to hold that over my head. I had purchased my supplies from Northgate and had my sewing machine repaired there many times. Never again!

My Oreck XL after 10 years suffered a broken fan housing. Steve was able to order the part for me and I’ll be performing the surgery. Steve would have done the service at a reasonable rate… I just wanted the challenge. Steve is very knowledgeable and courteous.

This is the first time that I have needed vacuum repair services and im so lucky I came here. Steven was wonderful, he fixed the vaccumm the same day and was friendly and knowledgeable. When i need a new vaccumm this is where I will go. Customer service as great as this is rare these days. Thank you for a great experience and a working vaccumm.

My Dyson’s brush stopped spinning. I walked into Northgate vacuum and Steven knew what the problem was immediately. He had it for half a day and it was fixed
like new. I would recommend if you don’t want to part with a expensive vacuum.

My Miele Jazz upright which I bought at this establishment 6 years ago, and have subsequently used for service since doing so, SUCKS big time. But see? That’s the good news because good vacuums are suppose to suck big time.
Steve is a genius and not only that, he’s ethical. He is one of those rare technicians who does not want to sell you a new product or service if it is not needed. He actually seems to enjoy the challenge of fixing vacuums and because he loves his job, he’s very adept at it. And because he is so good, he doesn’t need to generate business. He is already crazy busy and therefore, doesn’t have the time to give you a snow job.
So why only three stars? Short answer? The owner. If Steve owned and managed this establishment, I’d give it five stars because he is terrific. The owner has a lousy bedside manner. She is cantankerous, overly defensive and seems slightly devious. For example, when I took my vacuum in for repair and a tune up, I specifically told her to tell Steve I did not need the filter replaced as I just put in a new one that day. The filters cost sixty dollars so it’s not something to be taken lightly. When I came in to pick up my repaired vacuum, the owner tried to charge me for a new filter. Steve intervened on my behalf when I protested. The owner has also berated and admonished me for having a vacuum with too much dirt in it. It’s embarrassing when she scolds you in public.“What are feathers doing in your vacuum?” She acts as though she is going to report me to VPS (Vacuum Protective Service). She also yelled at me for accidentally vacuuming my cord. Listen, accidents happen – vacuums are used to clean them up. We go into this establishment to have our vacuums repaired so the owner needs to stop acting like we kicked a puppy or something. Speaking of dogs, that is one good thing I can say about the owner – she has a beautiful dog who is more polite, civil and friendly than she is. Too bad the dog can’t write up orders and ring up sales.
MY advice to any of you looking for vacuum repair? Call the store first and find out Steve’s hours. Be sure not to frequent the store if he’s not there (he works at the other store located somewhere in the South Bay). Avoid the owner at all costs and deal with Steve directly and your vacuum will suck as well as mine does… and remember, that is a GOOD thing.

I have been dealing with a problematic Miele vacuum that is only a year old. I took it to another Miele vacuum repair a few times and did not get any resolution to the problem. As soon as I walked into Northgate Sewing and Vac., Steve knew the problem immediately. He was quick to help and is having Miele replace the vacuum with a new one! I was so impressed with his customer service, honesty and quick resolution to the problem that I have since retuned to buy a brand new Miele from them for a client of mine. They deserve the 5 stars!

rude customer service with no follow through on an ordered vacuum attachment. Amnesia when I called to inquire. I prepaid for the order and the most rude saleswoman.
Worse, the attachment didn’t fit my vacuum and they wouldn’t give me my money back.
Don’t give them your business. They don’t seem to respect their customers

Steven is the best! If you want good customer service and knowledgeable staff, there’s no place else to go.

Friendly staff, took my failing vacuum there, and just as I suspected my vacuum was toasted. They didn’t try to up sell me, or charge me for the work they’d done.

I would give a zero if it were possible. They not only gave poor service and broke the sewing machine, but when we contested the charge, the owner responded with a rebuttal that was inaccurate and claimed the machine worked well at all times. The owner even claimed that they had offered «lessons» and that the problem was due to ignorance on our part. This in spite of the fact that another repair shop identified that there was a broken foot on the machine and made the proper repairs to get the sewing machine working again.

Exemplary customer service that’s remarkably rare. Stevan, the manager, really cares about his customers. You will get surprisingly forthright advice. If you’re buying a vacuum he’ll give you the complete candid scoop on which ones last and which ones break down. And he sells at good prices.
Customer service is amazing. A real gem. Highly recommended.

My business is making canvas covers and repair for sail and power boats at:
My Consew reliable industrial machine needed alignment and repairman Steve was up to the task.
He store is conveniently located in Northgate 1 near Safeway & Starbucks.
I also needed a Walking Foot attachment accessory for my wife’s Singer that I use for repairing sails and burgees which Steve had in stock. I’m impressed!
I highly recommend anyone from the novice to pro for repairs and parts at Northgate Sewing & Vacuum.

I brought my 10 year old sewing machine to NGS&V because the seam it created looked terrible. I rarely use a sewing machine, but when I need it, I need it to work correctly. Anyhow, the guy looked at it and tried it out himself, and after a few minutes asked, «How old is the thread you have in here?» I thought about it and replied, «Maybe 20 years?» He told me that was the problem. He could have easily told me I needed a tune-​up or an expensive replacement part, I wouldn’t have known the difference, but he didn’t. Voila! New thread fixed the problem. No charge. I really appreciate being treated with honesty, especially when I don’t know a thing about repairing the item. Thank you, NGS&V!

I bought a used Kirby. I brought it in and asked
1) check it out– does it need repair? Would it be worth the cost to repair? (They assured me they give free estimates.)
2) If it’s in working order– have a tune up and cleaned (was dirty from sitting in someone’s attic).
I very explicitly asked the guy I dropped it off with (not technician) to be sure to have the technician CALL ME BEFORE DOING ANYTHING. So that I could decide on what I wanted done considering any repairs etc… they quoted me a price of $ 50+. I GET A CALL ON TUESDAY THAT MY VACUUM IS READY AND BECAUSE IT WAS SO DIRTY IT WOULD BE $ 75!!! WTF!!! so I go to pick it up– and I guess the «tune up/​cleaning» only applies to the inside of the machine because the outside was exactly the same-​dirty!
I’m wondering if I got anything other than a new bag and belt for my $ 75? I’LL NEVER GO BACK! Technician was RUDE to the lady before me– telling her how gross and dirty her machine was– I could tell she was embarrassed.- dude– that’s why she brought it in to you! ONE MORE THING– the guy told me his momma had three vacuums just like mine that she couldn’t GIVE away– this guy clearly has social issues. Whatever dude– I’ve had this same vacuum before and LOVED IT!

I was very pleased y with the service I received from Stevan, manager at Northgate Vacuum and Sewing. I’d decided to get a Miele vacuum cleaner, but the choices were confusing as there were so many models with different and overlapping features.
Stevan explained and demonstrated advantages of different models. He listened well to my concerns. He customized a vacuum cleaner so that I could get one with the features I valued most. In my experience, he sincerely wants the customer to be happy with his or her purchase. He goes the extra mile to make sure this happens.

Way to go, NS&V — efficient and friendly service! With a newer Brother machine, I haven’t needed much in the way of parts or repair yet, but for my first quick need, it was great. After popping into another sewing machine repair shop yesterday with poor results, I decided to try NS&V before turning to the Internets. As soon as I mentioned my need — a replacement presser foot — and my machine make, Stephen was on the floor looking through feet with me, helping me determine the right one. I was in and out in just minutes, feeling good about going back the next time I need help. Thanks!

This place is awesome! I truly have never received better customer service and honest help. The manager fixed my vacuum right on the spot since he was about to leave on vacation and didn’t want to make me wait. Very cool!
Not once did I feel dumb since I know nothing about my vacuum and really just want to know how to plug it in.
Super friendly, honest and the manager LOVES his job– who can say that these days?