Pet Food Express

Excellent customer service, so helpful and nice.
I had my dog vaccinated over there and the vets have been very nice and knowledgeable.
I love this store.

I Love Pet Food Express. The people are always very nice and helpful! And they carry very high quality products.
I purchased a cat tree yesterday and they went above and beyond to ensure that I have it in my apartment. I was hesitating to purchase the tree as I was concerned how I would carry it all the way to my 2^nd floor apartment. So the sales person (Sorry I forgot your name!) offered that they can help me deliver the tree to my place. They had Cassidy to carry the tree in her van and drop it off! Thank you Cassidy for all your help! You guys made my day yesterday! How helpful and kind these folks are! So I thought I would give a shout out in Unilocal for them :)

I wouldn’t normally write a review of a store like this, but I have to say the staff is awesome here every single time I go in. It really casts the rest of your apathetic retail experience in stark contrast because you see people who that actually care about their job. Everyone that works here is cheerful, friendly, genuinely interested in YOUR pet and very knowledgable. It’s AWESOME, especially for my wife and I being first time dog owners with a new rescue, we couldn’t do it without these folks.

Had a really great experience (again) at Pet Food Express… Michael and Dierdre were wonderful with my two dogs. Dierdre found me a fantastic new dog food that the pups LOVED! This is difficult because they are very finicky. And Michael worked very hard at a confusing situation with a return. Pet Food Express folks love animals and my dogs love to go there. They have great sales and good food and snacks. And clothes! They certainly are the best pet store around.

What a great Pet Food Express! I usually go the one on Market St. in SF and the service there is largely meh. This store, on the other hand, was super. I had picked up 3 different bags of cat litter and the person at the cash register told me i could pick up another for free! I know from shopping at the Market St location that if you buy 3 of a brand the 4^th is free, but it’s only at this location that i found out it didn’t have to be the same brand, just the same type of product.
The person that helped me also had great advice on introducing new litter to cats. In general, it was a great shopping experience.

John, Brenton, Nick and the entire staff at the San Rafael location are amazing! As new dog owners, there’s a lot we don’t know or are unsure of. They all made this so easy for us.
The staff are all so friendly and knowledgable there. They make buying everything there so easy. The return policy is great — which is so helpful when you’re a new dog owner. Figuring out what our dog likes, how to transition his food, what kind of treats he likes, etc. were made easy by John and the entire staff.
John even let me into their store right after they were closed because our new dog was sick. He provided me great guidance on how to handle the situation and what to get him. I will always appreciate John for doing that.
Bottom line: meet the staff, shop there, bring your dog by for a visit. They are all dog lovers and it shows!

Great selection for pets and extremely helpful staff.
We had a new puppy who needed to be fitted for a harness/​leash. Deirdre and John helped us and could not have been more helpful.
First the puppy was fitted by Deidre who was extremely gentle. She then offered chew toys to deal with the teething. We wanted some organic food, and they showed the selection. They then matched the price we had seen elsewhere.
You cannot find better staff elsewhere and it is nice to buy from a local business.

John is so informative, helpful and sincerely cares!
The entire staff always welcomes you with a smile and offers their help!
Plus they will look at ur animal pics on ur phone
Thanks guys

I really like these guys — very helpful and always sweet to Rocky. I dislike buying one of anything, though, because of their buy 3 get one free policy.

Great service, cool young people with great attitude, specially Deidra.
Thanks so much.

We have been going here for years and the customer service is the best I have experienced. Every time we go there the staff is super helpful and very knowledgable they go out of their way to help you. Tonight John and another manager saw us looking at pet beds and we wanted two of one bed but they only had one so John called another store and is having it brought in for us by tomorrow morning. The other staff person asked us what dog we had and when we told him a greyhound he offered to connect us with greyhound meet ups in the area. They really go above and beyond at this store, the service is really exceptional. They also have a lot of the holistic brands that I like and I heard they are expanding this even more. I will never go to petco or other pet stores again.

I was in a major bind one evening when my dog got sprayed by a skunk and I needed to wash her ASAP. I called Pet Food Express 20 minutes before closing. I explained my situation and was told that the manager said they would stay open late for me.
I rushed to the store and upon arrival I thought everyone would be giving me the stink eye for making them work late, but it was the exact opposite. Deidra was there to help me every step of the way. She got the skunk shampoo for me, answered my million questions on how to use the dog wash, brought me wipes for my dog’s eyes, brought collars to me at the dog wash since the old needed to be replaced as it was now soiled with skunk spray, and even let me use some odor neutralizing spray on my dog before I left to ensure that there was no trace of skunk left. Talk about customer service!
A big thank you to Deidra and Chris, the manager, for going above and beyond the call of duty and helping me!

Dog wash is always clean and empty. Toy selection is great and employees are very helpful. Great place.

I usually go here to bathe my dog or buy Christmas presents for the pets and family pets. I love the bath area and my dog does too. I like how they have a natural dog food selection since that’s what I like to buy my golden retriever. It’s also a plus to me that they have a dog scale right when you walk in so my dog doesn’t freak out too soon that there are bones just around the corner. Very happy this is here!

Really, my review is more like a 2.75.
The prices here are higher than other stores, even online. However, that can be overlooked because it’s conveniently within walking distance from where I work.
My first time at this store was 3 years ago, when I stopped off here whilst my father was undergoing surgery up the road. Not a fun time for me, and I really didn’t appreciate how this one employee (who had his cat in the store) just kept on and on with the advice. I didn’t want his help.
I have been here about 6 times in the past 5 months. Initially, people were way too chatty w/​the unsolicited advice. And during my last visit, the older woman there was way too chatty. Employees really need to read their customers to see if they want advice or to be bothered. I actually saw that woman looking for me, as her head was looking left and right when I was crouched down in the back, trying to read labels for some cat products. I shop better when I can read labels, ingredients, volume, quantities, and expiration dates. I don’t want people breaking my train of thought.
Most of the time, people do leave me alone in terms of advice. But there is usually a barrage of 3 hellos, minimum. I’m ok with that; not thrilled, but ok. I just want to be left alone whilst shopping so I can focus better. I know where the sales people are, so if I want help, I’ll ask. Let me read the products, ingredients, and feel free to explore your store. Otherwise, I will only come for what I need, and you won’t get any more business out of me.

Great place to bath a dog. We have two, giant breed dogs and they have nice, big wash basins. Also, you can buy 4 tokens and get a 5^th free, making the washes even more economical. The staff is generally very friendly. A couple of times the staff would get backed up with a challenging customer and they were slow to open the second register. We will continue to go there though. Great selection of toys and great baths. We’re fans.

I went to Pet Food Express in San Raphael and as I entered the store David immediately came over to me and asked what I wanted, and personally walked me to the doggie toothpaste I happily got the product from the shelf. Soon, I was off to kitty litter where I met Molly. Molly again helped identify a new environmentally sound product. Both of these customer service reps were so kind, knowledgeable, friendly that my entire experience at the store was actually FUN. The doggie bath area is wonderful!!!
I have shopped at other pet food express stores throughout the bay area for years and they are all very nice, but I especially want to acknowledge David and Molly for exceptional customer service. I wish them both a hefty salary raise!!!

The nicest people ever work here. And they’re kids! This gives me hope for mankind!
Truly, knowing that this is some sort of chain and finding it inserted in a suburban strip mall seemed like the kiss of death to me but I’ve been inside multiple times and had the exact same experience:
* Friendly staff who greet me when I enter and ask me if they can help me.
* Staff who actually walk with me to show me exactly where something is, stay with me as they pull out and discuss different products, and don’t try to hard sell me in any way.
* And an immaculate and well-​stocked store.
I truly can’t think of a single thing to complain about. If I was running a business, I’d try to hire away the people who work here and the people who run this obviously well-​managed store.
P. S. They also have a free doggie weigh-​in scale at the front and employees are thoughtful enough to ask first, if they can give your doggie a treat. (I weighed mine, then determined she was NOT entitled to a treat. diet time for Ocho)!

Where I’m from, this pet store doesn’t exist, but I sure wish it did. Went in just to get a scope on what it had to offer and was pleasantly surprised to learn that they do not carry only pet food.
They also had a lot of creative dog toys that you don’t see inside the other chain stores. My wallet is happy that my pet lives a few states away or I’d probably be in here too often. Atmosphere was great, prices didn’t seem unreasonable. And self serve pet wash-​genius!

Great variety of healthy pet food. And prices are fair when you use their buy three, get one free option. Staff is very helpful, and has even made recommendations for products that have been very effective. You put a lot of trust in people when it comes to your pet’s diet, so it says a lot when their suggestions are accurate.