Toys R US

Classic big box nightmare… If you must shop here, try online and avoid this massive overload.

Just having had a baby in December, I have spent quite a lot of time here in the last 7 months.
I have to say, I sooooo miss FAO Schwartz and wish we still had one, BUT this place has so many things that for now, it will do. I don’t like that I cannot always find someone to help me and it is a little tricky to figure out where things are, but I do have to say thank you for being so understanding with all of my returns. As a new mom, I keep taking everyone’s advice and buying things that people say are «must haves» and some things just didn’t work for me or my son. This store was really great about at least giving me store credit for things that I just couldn’t use, so thank you for that! I only wish you had that magical toy store feeling that I remember from going to toy stores as a child, this store has more of a Costco/​wear house type vibe.

ToysRUs and BabiesRUs combined is plus. The store is clean. We were also greeted and asked if we needed right away.

So, a few day’s ago my wife, grandson and I went out to brunch in Novato and after brunch we decided to go look at the little local toy shop in Novato. We all had fun watching our Grandson looking at all of the toys and trains. He really liked the trains. Being an awesome Grandma, I decided to look at Train Starter Kit’s. I found one that looked like a good choice (wooden train set) and saw that it was $ 89.00! My chin hit the ground.
We decided to take our Grandson to Toys R Us to look at their trains. When we got to the store I B-​Lined directly to the train sets and was completely shocked to see that the same exact train set was ON SALE for $ 104.00 with a «savings of $ 35.00! So it’s regular price would have been $ 139.00. I went to go see how much elbow and knee pads would be for Landon. $ 27.00… and on Amazon it was $ 12.92,
WOW, really… I’ve always thought that you can get decent deals, and get fair prices on everything at Toy’s R Us.
I decided to pull up my Amazon app and compare prices to some other things that I have bought for my grandson… and low and behold… Amazon was selling the train set for $ 79.00.
Toy’s R Us was outrageously over priced. I later went to Target and found the same train set … it’ was $ 99.00. Target’s elbow and knee set was 14.00.
So, that’s my RANT. I’m not going to Toy’s R Us ever again… other than to let Landon run around. I’ll shop at Target or Amazon.(I buy everything on Amazon, by the way!)
Be forewarned Toy’s R Us Christmas shoppers!
By the way, the name of the adorable and reasonably priced toy store is Five Little Monkey’s. Here’s their website. Super cute stuff…

Unilocal 100 CHALLENGE 2014 ⁵¹⁄₁₀₀
I’ve been here a couple of times now and must say that the toy selection at this location is better than the one near my home (which we visit often.) My son is 18 months old and obsessed with «broom brooms» (aka cars & trucks.) The toy car isle has so many affordable cars & trucks! We love the FastLane brand and our Toys R Us doesn’t carry it, but this one DOES! They also seem to have a large selection of toddler activity toys. I recently got my son an indoor toddler trampoline here which he loves!
Both times I’ve been here I’ve always enjoyed the discounted/​clearance section. We came home with a lunchbox for $ 3 among other items. We will definitely be back for more cars especially!

Bad phone customer service!
I was leaving Richmond, and looking for a car seat and thought I would call babies r us and stop on my way home if they had it … I had a 15 – 20 minute drive to call and check on it before I got there. So I Called in.
I had to listen to the automated message … Pressed 2 to talk to someone … And waited.
Waited …
Waited …
No music or prerecorded message. I waited 2 minutes before I finally hing up and tried again. Maybe I did something wrong. Called back, same thing. So this time I gave it about 4 minutes. (That’s a long time to hold in silence) finally a guy came on saying «what can I help you with» I told him and he said he would transfer me. And, guess what… Puts me on hold.
4 more minutes on hold. It’s THURSDAY afternoon… Are you this busy?
Finally the same guy comes back and says «have you been helped yet?» Annoyed, I tell him I have not, so he asks me what product I am looking for, and he says that he can help me with that. (Would have been nice 10 minutes ago, but ok) he says he’s going to look for it, and … «Just hold on a minute» oh of coarse.
3 minutes later a female answers the phone with «hi, what can I help you with today?» REALLY? Ok ok … So I ask her «do you have any maxi-​cosi car seats?» She asks «what’s the sku number?» Now I’m in retail… I get the question … But really, do you EXPECT me to know it? She seemed put off when I told her I don’t have one. I thought it was a Simple question. Not an exact sku … Even just anything from the brand! You don’t know if you carry the brand? Ok? So she puts me on «hold»
… and disconnects me!
Frustrated… I call back again. Talk to the guy again and he says «oh someone should be looking for that already» yea… She was … And hung up on me.
I get the female back, and she says «no we don’t have it. Bye»
And that’s that. Over 20 minutes to ask one stupid question.
It took me less time to drive from Richmond to San Rafael anyways, I could have just looked myself and saved some stress.
Wish I could take back my couple thousand dollar registry and put it at another store, but we are sort of limited around here for good baby gear.

Few if any science toys. It seems to be filled with toyd from big corporations that are willing to pay for shelf space.

This is the closest Toys «R» Us from the kids house so come here to spend more money!

I hate this store! It’s filthy, it’s an absolute mess, and the staff are rubbish. Plus there is always a huge line at check-​out. This place is far from baby/​kid-​friendly (with the exception of the nursing room).

I was really hoping to avoid shopping online for a particular item. I came in, because the mess of the ‘R Us website told me they had what I was looking for.
Having never stepped inside, I was able to quickly navigate to the section I needed and was soon greeted by someone who offered to help me, if I needed. I politely declined but then changed my mind a few seconds later.
She helped me find what I came in for, but when I realized that it was a different model, she searched through the computer to see what options the other nearby ‘R Us stores had in stock. Basically, unless I wanted to drive to Union City I was screwed, but I thought it was really cool of her to do all that searching for me. It certainly saved me a ton in time and gas.
In the end, I ended up making my ‘R Us purchase online, but for that short time, it was nice to have such helpful customer service.

Wished this place was located in a better area. There are always shady, ghetto people shopping whenever I go here. Store seems to be clean, things aren’t all over the floor or scattered around. The staff are’t really that friendly. Never got approached or asked if i was finding everything ok. It’s never crowded and parking is ample so that’s a good thing, but I wouldn’t go here unless I really have to.

The store is not well-​organized. There are rarely cashiers available for check out. The staff seems disinterested.

Clean, understaffed on registers and usually well stocked. That’s about it.

I have been here like five times and not reviewed this store. My experience has been that the store is clean and and shelves are picked up every time I have been here.
The employees were always nice at check out and they were always busy helping a customer or working.
I have to say I did not notice a lack of employees but then again I never needed to call one for help.
Three stars for measuring up to pretty much every other TRU that I have been to in across the U. S
Maybe the hot wheels lady helped kick them in to gear.

This store is a joke. I think they only hire those who couldn’t make it at McDonalds. Don’t even try to call them to find out if they have an item in stock. You’ll spend an hour on the phone and still not know any more than you did before the call. I don’t understand why the company spends the money to keep a store there and doesn’t do what it takes to staff it with at least a few employees with a little intelligence. The worse thing is that they don’t care.

I ALMOST did not put 5 stars, but I tell you, it does not really get much better. I called in ahead of time because I read all the bad reviews. I did not want to wander around an unstaffed store. I wanted my son’s next hot wheels track pack. A young-​ish girl answered the phone and I started to tell her what I was looking for. She put me on hold –but just before she did– I said «please don’t let me down! You have horrible reviews on Unilocal!» I felt so bad for them… I could not help it!
Long story short, she asked me some questions when she came back… I was on the website (one of her questions) and so she asked for an item number. She the checked the number I gave her and it was in stock.
I drove to the store and noticed a lack of employees (like other reviews) but it is huge and it was late.
I asked the girl at the counter to help me when she had a second. I said «I am the hot wheels lady.»
*She stopped what she was doing and handed me the toy I called in about!!!
Um. Wow. Just let them know about Unilocal?
Who cares, she was great. She had the toy right there. I took like 10 minutes to get there. Wow.
They got a five. Call ahead if you are worried about a hassle. And if you stop in on a week night hopefully you can get that cool chick behind the counter who goes out of her way. Or maybe it was just proper customer service!

I went in to buy a bunch of gifts for my son’s 7^th bday. There was a Hot Wheels alarm clock on sale, and I picked up the blue set. Many times, their for sale signs aren’t clear (read the fine print). I didn’t bother checking the total $ amount on my receipt ’til I got home. The cashier marked it as full price — $ 35 versus $ 15.99. I took it back to customer service the next day, and the ladies weren’t too friendly (fake smiles & all). She scanned the item and said it was NOT on sale, neither did she try to get her manager, hoping I’d disappear. I tracked down the store manager myself, and Mr. Conrad gave me the alarm clock for free! Talk about immediate customer service!!! Moral of the story: ask for the Store Manager :-)

Hi… what’s the recommended age minimum for Nintendo DS?
EMPLOYEE: Uhm…3 or 4 I think…
That’s probably one of the more helpful moments at this location. Ghetto odd and isolated. To their props they often have the video games that you can never find anywhere else… albeit they have several step security encasings and everything else bolted down.
4+ stars for Jody S for not only bothering to help customers but be proactive wherever possible. Bumping the review up to 3 stars solely because of his efforts.

Hi, and thanks for your interest in working at our store in San Rafael! Let me look over your application.
Hmm.
Valid address? Check. Social Security number? Check. Wow, you seem to be *really* qualified to be a Toys R Us employee! Oh, almost forgot — one thing. Are you willing to be a complete and utter ass to anyone who comes into the store and ask for help? Or better yet, ignore them completely? You are? Great! You’re hired! When can you start? Oh, whenever, we don’t care — it’s not like we try to keep the shelves stocked. Okay thanks, I gotta get going — the BBQ shop next door is hooking me up with a free Weber to paint all our spots with «Parking for Barbecues Galore Only».
*click*
Seriously, anytime I’ve had to go here to snag toys for nieces and nephews back home, I regret it. They NEVER have what I’m asked for in stock, and any time I’ve asked for help, it’s never around — or if it is, they seem to know less about the place than I do.

When you walk into this store it smells just like the inside of a plastic ball, or how I would imagine it would smell. A huge store filled with toys, unruly kids and lots of employees who *might know where that is* but they might not either. I am lucky if I can find the exit in this store.
The selection is huge, it is a toys/​babies R us after all. but the Baby selection is better in Marin City where it is a dedicated store for babies. The lines aren’t too bad and the same cashier always checks us out, she is really sweet and loves ABBA. You will know who she is…
Oh yeah in the parking lot there are spaces painted BBQ Only for the BBQ Galore store. This is not legal and you can park there.