Diablo Family Physicians

I’ve been a patient with Diablo Family Physicians for over 10 years. My regular doctors are Dolores and Mark Musco. They are amazing but really busy. I had the pleasure of working with Sashi last week. She is kind, sweet, patient, knowledgeable and a pleasure to work with. In fact, I’ve accused Mark Musco of cornering the market on the nicest staff in San Ramon. I frequently recommend the practice to my friends and colleagues. I would recommend this practice to any age group. They are awesome!

I signed up for LEAN MD program at this office. They do not spend time with you to explain the program or coaching. They just want your money. They give you bunch of books to take home. I could have done it myself and did not need their help if I wanted to take home and read books. TERRIBLE service. I called twice to get an appt. Fist they said Jennifer will call me back and I did not get any phone call for 2 weeks. She called and left a message 2 weeks later. I called back to make an appt and receptionist told me she is booked and no appt available at this time for few weeks. I do not recommend this program and service at this office

It was my bad when i went to Diablo clinic for my cough, acidity and short of breath problems. Dr Frankie prescribed me several medicine. I took first medicine and it was so strong which gave me very bad headeck. Then i started vomitting followed by stomach upset and shortness of breath. So i took spray given by doctor and that speed up my heartbeats so fast which triggers panic attack.
I end up with anxiety attack and called 911 emergency service. After one and half month now i am still struggling with anxiety and short of breath problems. I am totally unhealthy now.
I have to pay around 1400 $ san ramon regional center hospital bill which is caused due to emergency services.
I will never recommend Diablo family physicians to anyone.

I’ve been seeing both PA Tim Sayles and Dr. Mark Musco at Diablo Family Physicians for the past couple of years and they both have been very receptive to my health and medical needs. The visits are very comfortable. The facility is very nice and the staff is very professional and helpful. Service is prompt. I highly recommend them.

I started going to Diablo Family Physician recently for one reason and that’s Sachie. I saw Sachie (stay with the primary dr not because of him) for over 10 years. Sachie is thorough, listens to her patients and detail oriented. I made the mistake of going back to my primary after the receptionist told me that Sachie is no longer employed there. I wanted to keep an open mind and give the newbie a chance. I went in while suffering bronchitis symptoms (I’m a pro at identifying bronchitis because I get it consistently about twice a year). I was given antibiotics and on the 5^th day I was still sick. Later I rec’d a vm from the newbie that she misdiagnose me and gave me the wrong antibiotics. I immediately did google search for Sachie and found her! I called & made appt to see her. She asked me questions, listen to my symptoms, then prescribed me meds. I was better in 2 days. Im sticking with Sachie!

I have been so happy with Dr. Frankie! I was first with Dr. Mata, but once she moved I was treat with the same care and respect! Dr Frankie always listens to me, I never feel rushed, and most importantly I am taken seriously and not brushed off as a hypochondriac. I went to her even for my Pap smear instead of having to go to another Doctor. I highly recommend Dr. Frankie Fiedler!

I went there this morning for my appointment at 8:45 Am. I arrived there at 8:44 signed up the signing sheet and waited for someone to call me. While I was sitting there, another lady with her baby came in and got some paperwork to complete and was called in a few minutes later. Another lady come in and she did the same, completed some paperwork and was called in too. I went to the counter and asked if anyone would call me or acknowledge my presence in the waiting room. She told me that she was answering the phone calls and thats why she didnt get back to me. I had to call her on that since that was not true. I paid my copay and went back to sat down. Sure enough another gentleman came in following another older lady, both of them were called in as I was still sitting there waiting to be called.
Clearly, they were upset why I complained. They were trying to make a point by having me sit there even longer!
Finally I had it, I went back to the counter and asked why they were calling in everyone but me. She said they would call people in order! That was too much to digest so I asked for my copay before I left. This is not what someone should expect from a professional business not to mention a doctor’s office. Very disappointed. Retaliation against a patient?! this is ridiculous.
Just to let you know this was not an isolated incident. In my last visit, they ordered bunch of lab tests and X-​ray etc. I had been calling to find out the result of my test but no one called me back until 3 weeks later! Their reason? they missed my calls!
Thank God, everything came back normal. Can you imagine if I had a serious problem what that 3 weeks could have meant to me and my health?!
Sorry Diablo Family Physician, you need to reconsider your business practice model or you lose more patients.

My wife, son and I have seen a few doctors at Diablo Family Physicians our physicals have gone smoothly and we have recovered quickly from ailments. We all feel like they take the time to explain everything from blood work, recovery from a bad flu, to the need to test ticks for lime disease (yes we found a large tick on my sons foot and we were freaking out).
I have experienced doctors who are on time with appointments and who listen closely to what I have to say. I recently referred a friend of my mother-​in-​laws father, a 90 year old man, to Diablo Family Physicians. Apparently he had not been happy with a doctor in years and now his daughter sends me double digit smiley faces via text after each of his appointments, I take it as an ongoing thank you for helping him find the right doctor.

Doctor Faranak Fiedler was the answer to all my prayers. She really took my health situation into her own two hands and has been continuously helping keep track and facilitate all of my follow ups with several different specialists to come up with a solution. I highly recommend her to anyone who needs a family physician who’s organized, and takes each patients health seriously. She’s very knowledgable and excels at keeping your follow ups organized and under control.
Thank you so much Doctor Faranak Fiedler for all your continuous help. I greatly appreciate you and don’t know what I would do without you.

NP Sachie is the best out there!!! She is so helpful, understanding! I’ve seen her for over 10 years!

Diablo Family Physicians have been an integral part of the health and well being of our family. Dr. Mark and Dolores have always been the strongest advocates and support system for us as patients. Highly recommend!

I was referred here by a family member, and I’m so glad that I became a patient of Dr. Shawndra Parise. She is by the far the best doctor I have ever had. She sits there and listens to your complaints, concerns, issues… And then provides a no bs approach to fixing or helping the problem. She is the nicest doctor I seriously have ever had. I am a patient at the VA, and honestly she blows the others out of the water. I am really sad to see her leave soon, but if you ever run into her… You won’t be disappointed.

I found Diablo Family Physicians through Unilocal.Had a just okay experience with my doctor. My opinion of the practice dramatically suffered after I went in for a check-​up but did not say the magic words «annual check-​up,» so instead of being billed as a free yearly preventative visit, the office charged me full price against my high deductible.
You’d think there would be some kind of heads-​up when I made the appointment. I won’t be going back.

I scheduled my first appointment with Dr Mata. the staff at the counter was not very friendly. The nurse that took my vitals didn’t have much of a personality and was not very friendly as well. I figured it was just an off day for the office. I sat in my exam room for over an hour before I decided to leave. rescheduled my appointment, showed up 10 minutes late because of traffic. Was told that the doctor could not see me because I was late. They billed my insurance for the appointment, even though I never saw the doctor. I am no longer a patience here.,

I originally found Diablo Family Physicians through Unilocal and enjoyed my first annual exam with them, but my last three experiences with them has me seeking a new provider.
The first red flag was during my latest annual exam when they thought I had an irregular heartbeat but then told me the machine they use is known to have inaccurate readings. I’m glad they ran the test again, but it made me wonder why they were still using a known defective machine and scaring patients in the process. Sure enough, my heart was fine after a second reading.
More recently, my girlfriend was incorrectly charged for her annual physical. She called her insurance and was told that Diablo put in the wrong codes for her physical and she needed to contact them. When she did, the receptionists got defensive and told her «not to call them again.»
I also had a recent encounter with the reception team who was rude when I returned a call from Doctor Flores to go over my annual lab results.
I don’t know if the front staff is new because it wasn’t that way in the past, but I am done with this place. You shouldn’t be dealing with customers if you have a bad attitude.

I recently had some labs done with a previous Doctor and was not at all happy with the lack of communication and compassion that I received.
So in a search for a new Doctor through Unilocal,I found great reviews for Diablo Family Physicians and gave them a try. AMAZING!!! I was seen by Dr. Parise and she was nothing but wonderful. She was so sweet, went over all my labs with me and explained what they all were and what they all meant. She answered all my questions I had and made me feel so comfortable and at ease. I hate when you go to the Doctors and feel anxious and out of place. Here you will not! The reception at the front desk was also very kind and when I left she said, «Welcome to our practice». I have definitely found my new Doctor’s Office!
Thank you Diablo Family Physicians!!!

The *best* thing about this place is that there is a perfect balance of casualness without lacking professionalism or privacy of patient/​doctor relationship.
The office was recommended to me by a family friend who sees Dr. Dolores Musco.
Everytime I come in here I feel at ease. The office is very clean, very modern, and the front desk staff are genuinely friendly and professional.
I’ve seen Dr. Omski for about two years now and I couldn’t feel more satisfied with this place or my physician.
Dr. Omski is above all else a very good listener. She will always hear me out, let me ramble, and never rush me or make me feel like I’m wasting her time.
She has a really caring demeanor I appreciate, and always thoroughly answers any questions I might have.
I can honestly say that since I have started seeing her she has really helped me and that I couldn’t imagine getting the same level of care/​comfort/​accuracy in another office.

My partner has been seeing Dr. Mark Musco for years now. I work in San Francisco and my Doctor has been in Hayward where I live. Unfortunately my Doctor has taken way to much business you have to wait two hours to see him he rushes through and when you need to call him for something of the urgent matter nine times he did not call back.
Long story short I was in the ER at St. Rose hospital twice over the weekend in very horrible conditions and that is the hospital he works out of. I had come down wit a very horrible flu or food poisoning they did no know. I was there six hours. The nurses handed me my labs to look at and interpret the doctor never came back to release me until I insisted three times, I felt very scared.
My partner needed to be seen to day by Dr. Mark so he said why don’t you call up and see someone for the follow up since my Doctor went out of town yet again for six day’s.
The minute I called Kirsten I hope I am spelling her name right she was amazing. Nice pleasant to talk to and was shocked at my experience. She gave me an appointment with a PA Dr. Gerda who I have to say blew me away. She looked over my labs reassured me they were actually quite good for being so ill gave a nice physical ordered an EKG which I have had so many but there always normal.
Told me I would be fine not to worry and to recheck labs in two weeks. Al way’s smiled upbeat the nurse also I forgot her name that took my info. and did my EKG was top notch.
So I am going to switch I never thought I would say this but this place has class is up to the most modern technology and Dr. Musco gets great reviews. Thank you all for welcoming me with open arms as I was scared to death St. Rose missed something. Thank you.
Will Silveria

I met Mark and Dolores Musco when they were first setting up their practice several years ago. They treated my grown son and were wonderful. We moved away and recently moved back. I was delighted to find the Muscos under our coverage. My husband and I are now under their care and love them. They are so knowledgeable and so caring. I can give them a five-​star rating and know they deserve every star.
L. Sterling

We started at this practice when it was just Dr Musco and Dr Musco. Their compassion and attention to detail was very compelling we felt cared for well and given space to ask questions. We moved away from the area for 3 years, and came back and immediately sought out the practice. It had grown and grown yet that same depth of compassion and attention remained the same. I’m now with Dr Omski for my needs and Dr. Mata for my 2 boys and the same kindness and intelligence that made us loyal to Dr Musco was evident in their hiring practice. Point being, it’s a larger practice now, but the same intimate feel.
No hesitations at all to recommend.