Orchard Supply Hardware

A five star experience at Orchard. I started going here because of my disdain for those characters at Home Despots (see my review).
I was looking for one item and two employees probably each spent 10 minutes hunting it down. I almost felt bad as I could’ve bought it on Amazon but they were relentless and soldiered on and found it.
Thanks guys!

So this was a great example of a business going the extra mile in an effective and speedy manner. I had some issues with a patio set I bought and the manager personally took time out of his schedule to come to my house and actually complete the assembly of my patio set.
Although I was a tad aggressive during the process they went beyond their responsibility to make sure everything was rectified in a seamless manner! This store and location will be my to go place for outdoor materials, garden supplies and etc. Hats off to the manager.

I want to start off by saying that this new store is a huge upgrade from what it was before. Anyways, me and some friends came in here looking to start a few projects, it was a slow day so a few of the staff basically guided us along and showed us where everything was. They were incredibly helpful. Brandon (I think thats what his name was, one of the store managers) definitely went above and beyond to help us out in a pinch. The employees here are super friendly and they have a huge selection of products, we were really impressed. I will definitely be returning.

Easy stop for a simple purchase. Large parking lot that’s very busy as its a strip mall. I wouldn’t pull a trailer in

I find this brand new store to be wonderful! They have a lot of hardware at this new store and many of the staff know their stuff! I will come back…

I love going to this OSH! I have always had multiple people come up to me and ask if they can help me find things every time I have gone in. Once, when they didn’t have what I needed, one of their employees checked with the Dublin store to see if they did, and put it on hold for me. I have had nothing but positive experiences here so I plan to go back often. Thank you for your wonderful customer service. I know that I appreciate going somewhere that my business is appreciated.

Beautiful store with helpful, knowledgeable employees.

Worst Possible Hardware Store
Not only does 90% of the staff not know anything mor can they help you but good luck finding a check out person who knows what they are doing.
To top it off their is always something wrong with their phone system. I have yet to have it take less than 20 minutes to get through using auto redial. The number is always busy.
Please go any place else if you need hardware, paint or anything else home related.

Very poor customer service. People who work there don’t no where things are located in store. One of sales representative CERIN. Was very slow she was in her own world and was very slow for getting one thing took twenty five minutes in store and experience racial discrimination from sales rep CERIN. Given choice will give 0 star for her service and overall experience.
For this kind of service. 0 star.
Will prefer to go competitor store.

I don’t even know where to begin with this Orchard Supply Hardware. Very few experiences warrant a 1star in my book because I like to give businesses the benefit of doubt, but there was no redeeming quality here. I’m honestly still wondering if maybe I dreamed yesterday’s horrendous experience, but nothing else was nightmarish so it was definitely just that visit.
OSH had a nice deal for bark nuggets, and as we live in an area where the wind loves to blow bark, leaves, whole plants — you name it — away, we wanted to pick some more up for the backyard. Being literal pieces of wood, those bags are decently heavy, especially for (dangit I’ll admit it) a somewhat small Asian girl with little muscle.
As the bark nuggets were heaped outside, I circled around on the outside for a while looking for someone to help me lift a few bags into the cart and hopefully grapple them into my car with me. There was no one available, and I was just going to head inside to seek an attendant when one walked out through the doors. I happily waved at her and just opened my mouth to ask whether she could help me or maybe grab someone else to help me when she looked straight at me, waved her hands dismissively in an arbitrary direction, hurriedly said «someone else over there will help you,» turned around, and walked straight back inside without a second glance.
I was honestly a little dumbfounded but figured maybe she had something important to get back to, so no big deal. I’m not sure what she was waving at though because there was no one outside. so I walked into the store to seek someone who wasn’t busy. There were maybe four or five burly, broad-​chested store attendants ranging from gentlemen in their 40s-​50s to guys who looked around my age inside, and they were all just sort of. standing around. I wheeled my cart towards the nearest one and said hi (with a smile), but before I could get any further, he scowled and turned around and again. walked away. I turned to look at the other attendants and they all shuffled around, seemingly not meeting my gaze on purpose.
By this time, I was getting seriously frustrated and confused because I’ve been in Home Depot, ACE Hardware, Lowe’s, and even OSHs in other locations countless times and had honestly NEVER encountered such a resistance to customer service. I wasn’t going to beg for someone to come help me, so I went back outside and figured I’d deal with it myself.
As I was lugging a bag of bark nuggets off the pile and trying to lift it onto my cart, another customer came by, and seeing my struggle, offered to help by lifting the other end. This was another CUSTOMER, I might reiterate, and while we were wrestling with the bag, another store attendant walked right by us without even a glance. I wasn’t even shocked anymore by this point, but I can’t emphasize how incredibly pathetic it is for a store to pay a plethora of attendants who refuse to do their jobs while another customer is helpful just out of the goodness of his heart.
I didn’t feel right asking the kind gentleman to help me lift all four bags I wanted, so after the second, I thanked him and let him get on with his day while I took a breather before attempting the next two. At this time, another store attendant walked out and wanting to test my luck (and also because my arms were aching), I flagged him down and asked if he could help me lift a few more bags into the cart. «Oh. … …» he intoned, «I. have to get back to something, but someone should be out here to help you.» I gave him an incredulous look as he scampered away. I almost laughed at the ridiculousness of the situation. A few minutes later, another attendant sporting store colors came out, this time a Caucasian young man about my age (early 20s?). He looked at me, and I, thinking he meant to help, gestured to the bags and asked if he could help me — help me, mind you, not even lift them by himself. Then the most incredible thing happened, and he. just stood there. And SHRUGGED. I kid you not, the guy stood there after I had asked him for help in plain English and shrugged his shoulders, turned his palms up, and pursed his lips. And then, of course, he turned around and walked back inside.
I think I must have stood there for a good two minutes with my mouth hanging open just staring because I was so shocked. Did this really just happen? I still can’t believe it, to be honest. That was pretty much the last straw for me though, and I walked out of there with no intention to ever return. And if I count the number of attendants who blatantly, bodily, bluntly REFUSED to help, it was at least five. I’m not sure what management is doing (or not doing) here, but I’d caution anyone who doesn’t want to be insulted as a customer to not set foot inside this business at this location.
The whole experience was deplorable, and no number of good deals could rectify that. There are not words to describe the karmic justice I hope comes out of this experience.

Got damn! This new OSH be lookin like it got a boob job, ass implants, and a new weave put in! Not to say that natural girls don’t got that OG beauty (read: booty), I’m just trying to say that this new OSH put the team on it’s back as far as home improvements go.
Big shout out to Paul (who also happens to be a carpenter!) holdin it down on the 2^nd floor who helped me with saggy door woes at my momma’s place. Shouts out to momma for child labor too btw, jk love you moms.
It’s cool to see that OSH hires experienced dudes to work there to help people like me makes their homes look fleeeky

This Orchard Supply Hardware rates high on the convenience factor for me, being very close to my office. The parking lot has plenty of room and the interior of the store is quite spacious-​with a main floor, an upstairs loft and a small but respectable outdoor garden center. My coworkers and I came for some indoor plants for the office. Their garden section (both indoor and outdoor) is not large but has enough of the basics. If you are doing a big garden then you may have better options elsewhere. For indoor or smaller outdoor containers, this will suffice if you’re in the area.
I was impressed with their patio furniture décor. With the warmer months ahead they seem to have stocked up on inventory with a lot of fun outdoor lights, seating and embellishments.
Overall, this is a B, B+ location for gardening. Since I didn’t browse any of the other sections of the store, my rating is mainly based on the garden sections. Customer service was friendly, although there weren’t a lot of staff around. I didn’t need assistance but if I did, it was hard to find anyone nearby who could have helped. Cashiers were nice and check out efficient. I’ll be back-​just not sure how often.

The staff were all really friendly, but not in an annoying way. I also appreciated how clean and orderly everything was. I will definitely be back.

Called for Nursery and waited 4 minutes for someone to pick up. NO RESPONSES! Yahoo said my comment was too short, so I added this!

Store is still new and doesn’t have kinks worked out. Suggest some of the more established Orchards. Staff isn’t as knowledgeable as the previous store. Customer service couldn’t answer when stocking issues would be resolved.
We have been here several times and have always needed to go to another Orchard or a competitor.