STV Nails & Spa

Awful customer service!!! Person who did daughter’s nails put top coat on instead of base coat, noticed but didn’t say anything. Teenage daughter didn’t say anything to me until all gel fell off nails a couple days later. Returned to salon where my daughter was sitted to pick out color but was asked to move when another customer came in, so the person could do her nails first. Was explained that the manager could not make someone redo someone elses mistake. So my question is why should it matter who was going to fix a screwup. Just make it right!!! Don’t appreciate the lack of concern about making my daughter feel bad by making her move out of the way to do someone elses nails. No explaination to ber or me. Meanwhile there was a guy sitting in the back chairs drinking coffee doing nothing. Very unprofessional to treat people like that especially my teenage daughter especially when it was their mistake! WILL NOT BE BACK!!!

First time getting my nails done here as well as Arizona and God no. The prices were the same, if not more, than NY prices which I didn’t expect but gel polish was only $ 10 more so I went with it. They really nickle and dime you. It’s $ 32 for a callus pedicure that they do a terrible job on and they state that you have a choice between three different scrubs but I was never even asked which one I wanted. I really should have just gone with the $ 19 regular pedicure because it looks as if I painted my nails at home but I had just come back from camping and wanted to treat myself. I initially wanted an entire new set but they acted as if they didn’t want me to soak my nails off and didn’t feel comfortable attempting the shape (coffin) that I had so I just got a fill-​in. The service was decent, my nail technician made small talk and since I am trying to not come off as a rude New Yorker I did too but not I wish I hadn’t because it seems as if she was distracted doing my nails because the gel polish is so thick and wavy. Not a smooth application at all. I let it go because I was just over it and I figured I would probably just have to drive into Phoenix to find a decent nail salon which I don’t really have a problem doing since I take my nails very seriously but seriously, terrible job. I ended up breaking a nail and having to go back and they had the audacity to ask me where did I get my nails done because they looked so poorly done so imagine how dumb they felt when I had to let them know that the main nail technician did my nails and how I would have NEVER gotten gel polish if I thought it would have looked this way. They offered to redo the polish and were apologetic but I had to be somewhere and didn’t really trust them to fix it. I won’t be coming back.

Worst service, after coming home my feet were itchy and the polish looked like my dog did it. I didn’t have my glasses on during so didn’t see what a horrible job it was. Called asking for a refund and was told that i can get a new polish if they think it is bad and no refund. Manager said I should have said something right then!

I’ve had my nails done for 20 years and never had my nails bleed, if you go there do not have Lani do your nails. Every one else there is great.

Zero Stars! This was the worst place I Have EVER been to! I went here to get a pedi and got an older lady that was coughing so badly while doing my toenails. When she went to put my sandals on I noticed the polish was terrible and all over. Parts of my nails were not painted. When I asked her to clean up the edges a bit she got mad and removed all the polish. She then repainted my toes and did the EXACT same type of polish. When I pointed out an unpolished area she got a clipper and clipped that part of my nail off. She then said something to one of her coworkers and walked to the back room. She didn’t even finish the job on my toes?! When the coworker she spoke to came over she said she will fix my toes. Apparently the lady she went to the back room with was a client she had worked on multiple times before and this 17 year old (client) came out cursing and yelling at me saying I was rude? I paid for my toes and got the work my 4 year old can do better polishing! It was the worst! In addition to the poor job they allow this nonsense in their establishment! I will never go there Again!

I tried this place because I live 5 minutes away & was too lazy to drive to Mesa to my regular nail salon. When I walked in the lady at the front desk said «what do you want» rather than ‘hi, how can I help you’ but whatever. The nail techs station was dirty and I was disgusted and I won’t be surprised if I develop a fricken nail fungus. He did a rush job and also for whatever reason when i put my nails under the light to dry the gel it burned so badly i had to remove my hand out from underneath which has never happened. when I left I had a blob of pink nail polish on my finger tip I had to remove and the gel was pretty much gooped all over the sides of my finger tips that I had to remove. This picture is from this morning (7am) and I got my nails done yesterday afternoon (4pm) so um yeah I am pretty sure this is not how they should look. I will definitely not be returning to this place.

Second time here. Jenny was wonderful! Full set of nails, French manicure with gel coat and a basic pedicure also French nail polish. I was in and out in 1 hr beginning to end, which is perfect for me since I hate the process, but love the results! I did make an appointment, but only 30 minutes prior and they do take walk ins. Everything is clean and all instruments used are sterilized and opened in front of you, so you know you are getting clean and quality work.
Total price was $ 75.00 including a $ 10 tip, so 100% worth it! This is now my nail place and love having it so close to home!

Only came here once. Won’t be coming back. They rush and your nails end up looking crappy. I did a gel fill and it looked so globby it was like a 5 year ok did it. They redid it and it was better but still not great. One nail had a huge chunk not painted and they had to fix that one a THIRD time. No attention to detail. Maybe I just got a bad person. The pedicure hurt :/

My daughter and I went here on a recommendation. The wait was ridiculous! The service was mediocre because I wasn’t purchasing extra services! My daughter had a full set of nails put on and one broke the first day they were done. Since then 4 more have broke. The male technician that did her nails took 3 cigarette breaks while putting her nails on!!! Ridiculous!!! When we called to tell them about the broken nails the woman that answered said she would «look» at them. Not «fix» them! I called them back, because she told my daughter she would look at them, and she used her own money to pay for them! The woman that answered was rude told me that she told my daughter she would «look» at them and that means she would fix them! Then hung up on me!!! They are awful and I will never go there again! Let alone refer anyone else there!!!

I’ve been here 3 times and i always try to give a business a chance or a few to try to win my heart over and let’s just say my 3^rd time was the last straw. If you’re like me who likes to add on crystals and gems etc, don’t go here they literally only do color and draw a couple dots and flowers and that’s about it. Anyways the reason why I’m thru with these guys is because they’re always changing up the prices on me for the same thing I get from them. I got a fill, gel and a new color yet they charged me $ 43. Umm that was more then a full new set of acrylics with gel and color. Also what really ticked me off is how they glued it to my skin and it was painful as hell when it was time to remove them. This is the 2^nd time one of their employees have done this. Don’t go here unless you THINK you really have to.

Went there today for the first time and am very happy with my nails! Jenny was amazing and all about me and good customer service. I will definitely go back, thanks Jenny!

Gave this a three out of five — walked in to see if they had any openings, three employees weren’t doing anything when I walked in, I had to walk up to someone to be greeted and have questions answered. Once they acknowledged that I was there they asked me what I wanted. Told them I came in to see if they were avialable to do a full set. Sat down about 20 minutes after waiting, the guy almost seemed irritated that I wanted gel instead of regular nail polish. Not too happy with the way my nails turned out. I definitely think they need to work on their customer service, maybe I went on an off day… I’ll be trying other places before I return.

I decided I wanted to get a fill and STV is new and I never been there. A man worked on my nails and he did a good job. The second time I came here another man worked on my acrylic nails. He did a good job, but he took almost 3 hours. He was obviously sick and I felt bad if I tried to complain. He did hurt me a few times with the nail file. The acetone burned a lot and the next day I had little cuts above my nails.

This was my first visit and I am so pleased with my nails and the service I received. My tech was Victoria and she did an awesome job! I got an oval shaped full set, gel, and snowflake design. When it came to choosing the colors, Victoria was very helpful. She took her time and even interacted with my 7 year old son who is very talkative! I love my winter nails! Just in time for Christmas!

This was my third time here.
1^st time-​pedicure only with Jenny she was good. Polite and did a great job.
2^nd time– mani with one of the guys. I didnt get his name. The salon wasn’t busy at all. He did a super fast job and barely touched my nails. When he was removing the dry/​dead skin from my fingernails he barely touched me with the tool! He was like tapping it on my nail but doing nothing. I was too embarrassed to say anything. At the end when he filed my nails, he left my nails rough and jaggedy. He didn’t use the buffer. I finally had to say something. I asked him about it and he politely said he would fix it.
3^rd time– mani and pedi. A diffrent guy was working on me. This time he was poking at me too much while removing dry/​dead skin from my toes and nails. I have several tiny cuts on my skin where the cuticle is on both hands. When they used alcohol for the gel it burned so bad! Ok. so heres the crazy part. the guy had a very runny nose. So runny that it was dripping out! He kept wiping it away with his hands and then would continue to work with me. Ew! I told him that he could take a break a go blow his nose if he wanted too. He didnt understand me. His coworker translated for him. As a joke the co worker took a towel and wiped his nose for him! He wasnt to happy about that. The coworker laughed at him because it was literally dripping out! I made sure to wash my hands good when he was done. Gel manicure didnt come out good. The polish had been painted on too thick that it would drip onto the skin. He had to fix it 2x. He seemed irritated when I asked to have it fixed. Im never going back. Save your money and go somewhere else. I wasnt the only unhappy one there. The client next next to me kept complaining about stuff too. She said she should have gone someplace else and I completely agree with her.

It’s my first time being here, I gave it a try though there was no rating for the place yet. I did not regret one bit. I am in love with the place. Staff is just super nice and professional. My spa pedicure felt really great and my nails look fantastic with perfect shaping just the way I like it. Techs are very up to date with new trends, they are also very easy to communicate with. Great selection of good quality products and beautiful colors. Sanitation procedures are strictly followed. Price is very competitive. Pretty much nothing I could complain about the place. Highly recommended !!!