Edgewater at Sandy Springs

I’ve been here for over a year. The pictures of the beautiful nature in the community, my favorite thing about it, are accurate. I love it. But the words «quality» and «customer service» belong nowhere near each other in regards to this location. No follow through in calls. I was knowingly moved into an apartment that was being treated for roaches. They have to treat the roaches to make them go away again when the seasons change at least once a year and I have to call them over and over and over and over to make sure they keep me on the pest control list. I have prior leasing job experience and I had to explain to several people that they need to document what happened so I don’t have to keep calling. I’m not even staying there, I’m paying close to 1000/​month for nothing. They are only timely in emergency situations and corporate is even worse. I called and asked, not demanded, if there was any way to get out of my lease and the customer service was even worse. She had the nerve to argue my point that leasing agents never called me back, siting an example of how ONE employee on site answered the phone and helped me with a less important matter ONE time a month prior. Oh, that must mean the roaches are magically gone and customer service is doing there job. Oh, goody, for me! Worst customer service of anywhere I’ve stayed.

No… no…no…no.NO! Do NOT move into these apartments if you want to keep your sanity. I relocated to Atlanta in April 2014 and the transition was smooth but it was after I moved in that the problem started… BUGS. Not just one kind of bug, I’ve been killing roaches (large and small), spiders, worms, and caterpillars almost EVERYDAY since I’ve lived here… and I am NOT over exaggerating! I keep Raid on my grocery list every week just to be prepared. And they are EVERYWHERE… in my washing machine, my closet, the living room, the fireplace, the deck, my front door, in the kitchen… need I go on? It’s awful. I’ve had the maintenance come out and spray more than 5 times in 4 months. And I’m overly clean… borderline OCD, so they’re not attracted to a «dirty» house, they’re just here taking up residence!
On top of that, getting anything fixed around here is like pulling teeth. It takes forever for maintenance to show up to fix anything and when they do, it’s never really fixed. I’ve been asking them to fix my mailbox since I got here… I literally go to check my mail weekly and the mailbox is just wide open. There’s a faulty lock on the mailbox… that is ridiculous! Thank God I don’t get much more than junk mail.
So if you want your neighbors to be able steal your mail and you want to live with bugs, go ahead and sign your lease.

THIS REVIEW IS LONG BUT SHOULD BE READ AND TAKEN INTO ACCOUNT! BUGS! HORRIBLE MANAGEMENT! BUGS! HORRIBLE MAINTENANCE! DID I MENTION BUGS!
The WORST apartment I have ever lived in my entire life! First starting out when I was just looking at the apartments I got the star treatment from the leasing agent Lisa. She was so friendly, so upbeat, couldn’t wait to help. Well all that changed as soon as I told her I would be taking the smaller one bedroom because I wanted to save money. After that I haven’t heard a peep from her. She told me that she is responsible for the bug control here at the apartments and that because she lives on property and she hates bugs her residents would NEVER have an issue. WRONG WRONG WRONG.
On my move in day I had my truck packed full, parents car packed, boyfriends car packed, and I had to be at work in the afternoon so I made sure it would be okay to come early in the morning. They said no problem the apartment was ready. YET AGAIN COMPLETELY WRONG. When I arrived there was no door handle no lock and there was still a cleaning lady inside. When I asked she said she was told I wouldn’t be moving in until a week later. I went and complained to the management. Ended up having to leave and go to work because it still hadn’t been addressed.
Then when it was finally put in during the checklist process I had discovered a pair of man’s shorts in the KITCHEN CABINET and then the lovely surprise of MOLDING RAMEN SOUP in my BATHROOM DRAWER! When I brought this to the managements attention all I received was a laugh and a oh wow that’s horrible response. NOTHING was done! I had to clean out the drawer and remove the shorts from my kitchen.
During the 9 months that I have lived here and numerous FAILED attempts in contacting my leasing agent Lisa about the bug problem NOTHING HAS BEEN DONE BY THEM! Raid is literally on my grocery list EVERY SINGLE WEEK. Because I have honestly killed over 20 COCKROACHES since I have moved in. Not only those lovely creatures but let’s throw in a ton of spiders, worms, ants, and ones I’ve never seen before in my life!
Also while the gas company was doing a check up I was told that the heater is out of code and in violation. I was told I needed to contact my apt management immediately for it is a FIRE HAZARD AND MAJOR HEALTH CONCERN. I brought it up to them and granted they did have someone out fairly quickly THEY DIDN’T FIX THE PROBLEM. It is STILL very much a fire hazard. I haven’t never been so disgusted and angry with an apartment complex.
The ONLY reason why I don’t want to go through the move out process is because I’m petrified of how many more cockroaches I’m going to come face to face with during the packing process.
DO NOT MOVE HERE PLEASE!!!

Alright so I lived here for 8 months and heres my deal.
Pros:
— Super nice and helpful staff. Mary at the front desk is wayyy hot!
— Location, close to publix, atlanta, downtown roswell, very centralized
— floor plans, the one bedroom was kinda small but perfect for just me and my wife
— nature trail around the lake
— competitive pricing
— quick maintenance response — less than 24 hours.
Cons:
— gate stays open most of the time
— in the summer there was a major bug problem.
— thugs living in the lower apartments

STAY AWAY!
My bf had an apartment on the Cimarron side. I got to see it b4 he moved and it was full of mold. The kitchen leaked by the sink & I don’t mean just a little…
Unfortunately we moved together to the Monterey side and it almost seemed ok at first… But then it went down hill!!!
*MOLD is in our apartment and they could care less.
*They leave notes on the door that they’ll be in to «clean the chimney» or «do inspections» but never show between those dates they always come late!!!
* Our Fridge. Has been broken for forever. We called to complain and they sent someone to «fix it». Then they came THREE more times and it still wasn’t fixed! We explained to them that it shuts off by itself and our food was spoiling. Could we please get a new one. They told us to just turn the knob inside to kick it on… Sooooo I’m suppose to sit by my fridge all day and keep turning it on??? Needless to say nothing can be kept in the freezer & the fridge HAS to stay pretty empty.
* Bugs! They «spray» but I can’t even go out when it’s getting dark. Spiders and roaches everywhere!!! I sweep outside our apartment and spray myself since they lack that!
* The «GATE» is always broken and I’ve even seen a cop sitting there letting EVERYONE IN!!! What’s the point of having a gate when the cops who are supposed to secure this place let everyone and anyone in!
* GUN SHOTS! Woke up at 12am to someone emptying a whole freaking 2 clips! What if that came through the apt. They left a note on our door a week later that something had happened but the cops took care of it. We were up, and no cops ever came through!!! So scary!!!
*MAIL. If u get something that doesn’t fit in your box, they’ll take it to the front office and leave a note in your mailbox. Numerous times I knew my package came in but they never left a note till days later. Seriously?
*Our bathtub cracked and instead of fixing it and cleaning up the mess under it, they just put a shell tub over it. And the bathroom smells awful now.
If you need a good starter place and are young maybe this place could be ok. Maybe… But I’d recommend to stay the F away!
Did I mention the neighbors playing there beats like were in the ghetto? And the children who do not live in our building but run up and down the stairs screaming at the top of there lungs… Smh

I have never said this before in a Unilocal review, but if I could give a place negative stars, Edge Water would be the place! I am still in complete amazement at how horrible the customer service here was. Let me start my story.
I came here with a friend to help her look for a new home. We were both excited about our appointment. The website looked beautiful and the nature trail sounded too good to be true! When we arrived, we told the first leasing agent that we had an appointment at 2:30 PM. He pointed us to this shy girl and said, «she will handle you.» I am telling you, this girl SHOULD NOT be leasing agent. She was vocal about how this was just a «summer job.» I am glad she was vocal about that, because frankly, she knew NOTHING about the community. She was not able to answer any of our simple questions. In fact, she asked us to drive and follow her in which I replied «no, let’s take a golf cart.» I know why she suggested driving, because she couldn’t even start the golf cart! I had to teach her how to drive.
When we got to the unit, I had to unlock the door because she couldn’t figure out the lock. We were amazed to see the MOST DISGUSTING apartment. There were stains on the walls and carpets and leaves and dirt everywhere. Mold in the bathroom and a thick smell of cat pee. I was quick to question her on why the apartment was such a mess and why the «model» apartment was disgusting. She just responded with «um…»
We went back to the front office in which we had to get assistance by another leasing agent. This leasing agent had slightly more experience, but was still unhelpful. She was defensive to all of my questions about the property.
Me — «Why are the blinds on most apartments damaged? What is your policy on maintaining the physical appearance of your property?»
Her — «We can’t control what people do.»
Me — «Yes, you can. You are managing this property.»
Her — «Well I guess we can charge them a fee.»
Me — «Yes, that’s exactly what you can do!»
We were eventually taken to a cleaner unit but had to tour the property with another family, which ruined the atmosphere of seeing a new apartment in person. The new leasing agent explained, «the first girl you talked to is new. She is still trying to learn the property.» I responded with «Yes. She was vocal on how this was a summer job and how her mom is a manager for one of these properties. I don’t think she should be in this industry.»
After we left, I found out that the leasing agent viewed my Linkedin profile. I don’t know why she would do that, but it felt very violating for some reason.

Normally, I don’t leave Unilocal reviews until I have been to a place a few times. I like to be fair, and I believe that anyone can have an off day. However, I was so disappointed by my visit to Edgewater today that I know I won’t be back. I wanted to let everyone know what to expect, so you go into it with eyes wide open.
I’m currently thinking about moving to Atlanta in the next couple of months for a new job. I have a large dog, so I know it will be extra tricky finding a complex that welcomes her but that isn’t a total dump. Edgewater seemed to be just the ticket. Its website boasts nature trails, beautiful outdoor areas, and a nearby off leash dog park. The floor plans looked great and I was excited about the tennis courts and movie theater. All in all, I arrived for my appointment very excited and expecting to leave with an application in hand.
Unfortunately, I didn’t have a good experience. I brought along my best friend, Edward L., who is good company and asks a lot of important questions like: «Does your complex take care of pest control?» and «Where is the mail facility?» Things that typically would be included in a tour, but that weren’t included today.
The girl showing us around was perfectly nice. She really was sweet and I don’t mean this as a personal attack, but she is not meant for sales at all. I had trouble hearing her, and she didn’t know the answers to common questions like those above. I asked two different people if there were a lot of little kids in the complex and never got a straight answer. The first time, our guide said «yes and no» and when Edward L. asked what that meant, she said people were coming and going a lot. Okay, fine — I just wanted to know whether I was going to be treated to the pitter patter of screaming babies and running toddlers all day long.
I began feeling somewhat anxious as we pulled up to a building to inspect a couple of units. You could see in the windows that several sets of blinds were broken and twisted, and it looked really trashy and ghetto. That is definitely an issue with unit management. I have never lived in a complex before where that kind of thing would be tolerated. Good property managers want to keep their buildings looking nice on the outside!
The first unit we saw was an absolute disaster! It looked like someone had moved out a while ago but it had been sitting empty and untended for a long time. The carpet was filthy, there was rust in the bathtub and toilet basins, there were stains on the wall, and one of the bathroom doors had a large gash. I honestly would never have allowed prospective tenants to set foot in a unit like that. Look, I realize that some tenants are just trashy and that is not the landlord’s fault. But common sense tells you not to show prospective tenants a unit that someone else has just trashed. The moment I looked into that apartment, my entire experience was ruined and it really didn’t matter what she showed us after that.
I was a little surprised that we drove the golf cart all the way back to the leasing office just to pick up another agent and then go back to the exact same building. In all fairness, while Edward L. and I were being very nice and friendly, I think she could tell that we were slightly irritated that she couldn’t answer several of our basic questions and wanted some backup. This time we did see the correct unit, a vacant unit rather than a model. But as we viewed it, another family was also going through it. I felt rushed, and honestly spend the entire time feeling like I was imposing on their day rather than a welcome guest. I definitely did not get the feeling that they wanted to impress me so much as get the appointment over with.
When we got back to the office, I was asked if I would like to take an application with me. After everything that I had seen, along with my general impressions of the management, I had to pass. Guess the pooch and I will keep looking!

Edgewater is an ok apartment complex for a starter place to call home. But my family and I are definitely looking for another place to call home as we have out grown the apartment and will be looking for more space and better amenities.

Me and my girlfriend and kids live here let me just say they rush to ge you in. The maintenance crew is good but the apartments there self are not they are old and you better bomb the place before you move in there are waterbugs everywhere needless to say we wont be here more the 1 yr

All these reviews are true!!! I just left this hell hole last month. Its horrible trust me do not live here… check out reviews and pics on apartment
. Please don’t move here its ghetto and the staff could care less! and theres thousands of bugs!!! Literally thousands!

Rude staff, unprofessional, I dont even live here but after the way was treated on the phone just for asking availability which other complexes have been able to give me an estimate, I want nothing to do with your organization. Maybe the management should pay attention to who is representing them.

If it were possible to award 0 stars… trust me, Edgewater would get 0 stars. They’d get negative stars. Hell! They’d give me stars to pay down their deficit of crappiness.
Allow me to explain;
1) The entrance to this neighborhood is set back about 1 mile off the street, which makes no sense to me. I don’t have a car (luckily my mother does, so it’s not always a problem), which sucks living in Sandy Springs, but for some reason, the dumpster is all the way near the entrance. Which means, that if for some reason you move here without a car, you get the pleasure of walking to the dumpster with your trash. Yay!
2) Speaking of trash, no one has come by to pick up the garbage in about 1.5 months. Piles of stanky garbage have well… piled up in two large containers that are now street side so everyone has the pleasure of inhaling the odious stench of garbage when they’re both coming and going. And trust me, with a 110′ heat index… just, ugh.
3) I’m pretty sure there are drug dealers here. (One or two cop car sightings are not unusual here.)
4) Yes, the address is Sandy Springs, but there are some questionable people living here.
5) Dog shit everywhere. No one picks up after their dog.
6) Why is the gate always open? What’s the point of living in a gated complex if the gate is always open???
7) I think there’s only like 1 laundry room, that’s impossible to find and this is a very large complex.
Now, onto the apartment:
8) The floors are uneven
9) I can hear my downstairs neighbors bark… she has 4 of them and they bark all day.
10) The idea of a patio sounds really lovely, but they’re total shit. The lock to our patio door does not fit evenly with the bolt thingy, so you have to finagle the door shut. Additionally, there’s no patio covering if you’re on the top floor. When I say, ‘no patio covering,’ I mean that whatever covering that was there has been ripped to shreds, literally, by time and wear and teat.
11) The toilets are always breaking. ALWAYS.
12) There was a dishwasher leak a couple of months ago in our downstairs neighbors apartment. Maintenance came by did something with the dishwasher, said they would be back the next day to check the leak… haven’t seen them since.
13) As of right now, there was a ‘water emergency’ there’s been one since 1 pm. I’m glad I had a pot of coffee and a shower early in the morning, otherwise, I’d be even more pissed… if you can imagine that. WTF is a water emergency???
14) There’s a part of the roof that leaks when it rains heavily. All they’ve done is caulked it… and then it leaks some more.
15) Aside from some random-​ass thuggish looking mofo’s that hit on me occasionally (re: whenever I leave the house), I generally don’t feel unsafe. But that doesn’t mean I feel safe.
16) So many people (and children) are at this pool everyday that I haven’t bothered to use it. And I hate to be a childless asshole, but these kids’ parents need to teach them that you don’t run a round a fucking pool unless you want a cracked skull…
Apparently, management just changed, but I doubt things will. This is a shitty complex, in a shitty neighborhood, with shitty construction and shitty management. I literally am counting the days until the lease is up and I can move back in town (ITP, baby) into a similarly-​priced apartment that’s not shitty at all.
Bottom line…
DO NOT MOVE HERE.