SmartStop Self Storage

I moved my things into storage a couple months ago as I prepare to join the Army in October. Six weeks ago, my debit card was stolen. I updated ALL my automatic payments, including my storage unit rent by emailing in a new autopay consent form to SmartStop. The payment was run on April 1 without issue.
I am working at a bar right now to save money. I typically don’t get home until 3 or 4 in the morning. Nonetheless, when my storage facility called me at 8:44AM this morning, I answered. The representative informed me that my payment had been declined. I explained to her that I had updated my information last month and asked which card she had tried. This is when her attitude began.
Obviously, she didn’t know how to tell which card she had run because she refused to answer the question at first, simply repeating that my payment was rejected. I wanted to get off the phone as soon as possible, so I offered her the new card number. I guess it finally sunk in that I had updated the information (or maybe someone in the office overheard her being rude to me and decided to help her out), but she then put me on hold as she combed through the emails, where of course, she found my updated information. She confirmed the last 4 digits on the new credit card, and hung up. No apologies for the confusion (or her attitude), or even a simple «thank you.»
This experience was very disappointing because when I first signed my lease and moved into my storage unit, the staff was very friendly and helpful. I don’t know if this lady was in training or just having a bad day, but that sort of lazy and unapologetic customer service is unacceptable.

Clean, all indoors climate controlled, very secure with easily accessible drive up are and elevator access. Very reasonable prices and the staff are very friendly and helpful!!! Much better than the run of the mill storage places!