Lenox Financial Mortgage Corporation

Worst Mortgage company EVER! You can’t pay your mortgage online, you can not set up bi-​weekly mortgage payments, when I called loan support it took 8 calls to get someone to answer my question. Why does someone need to call me back? why can I not just speak to someone immediately? The worst decision i ever made was agreeing to have Lenox as my lender. Please sell my loan.

WORST MORTGAGE COMPANY!
I’ve been trying (unsuccessfully) to set up impound account for my home mortgage. It’s been more than 1.5 years and still no response from the loan support!!!
The worst part is they do NOT have online portal where you can manage billing and payment online. Hello, it’s almost end of 2015 and they still live in the 90s.
Do whatever you can to steer away from them

I’m a local realtor and when my brother was purchasing his first home, I went straight to Charles Franco with Lenox Home Financial. If there was one thing that is important to me, it’s got to be effective communication and Charles definitely delivered in that aspect. He has the ability to communicate well and in a way that my brother could comprehend and understand. The ratios were tough on the particular loan, however him and his team was able to come through and get it done. He will definitely go to battle and fight for his clients and that is something that I feel we all could appreciate. If you’re looking to refinance your current home loan or acquiring a new loan for a purchase, give Charles a call and give him the opportunity to earn your business. (949) 777‑2103

Charles Franco is absolutely an amazing loan officer. I had the pleasure of working with him, he’s detailed, professional, knowledgeable and extremely caring of his clients. He takes the time to explain the entire process, never making you feel out of the loop or in the dark. His work ethic and character are why I will highly recommend him to anyone. Give him a call you won’t regret it.

I recently sold a house to my daughter and son in law and they chose Lenox Financial Mortgage Corp. as their lender and Mr. Charles Franco as their loan officer. Mr. Franco worked with the kids, who are 1^st time buyers, to get them into the house. I can’t say enough about this young man. He is personable, professional and patient. By that I mean he knows and excels at his business and can explain the ins and outs of the sale and its terms from both the buyers and sellers perspective in smooth, concise and easy to understand explanations. He was also readily accessible by phone and very prompt with his email replies. This sale had it’s ups and downs and many twists and turns and Mr. Francos patience and understanding were exemplary as he guided us thru these nerve wracking times. I highly recommend Mr. Charles
Franco (949−428−5100) to anyone who is looking for a lender and loan officer.

I am a customer (unfortunately) with Lenox Financial and very dissatisfied with the lackluster service they provide. One thing I felt a little uneasy about in the beginning, was the inability to pay my mortgage online. I had Chase Bank before I refied with Lenox, and the only reason why I switched, is I got a much lower rate… other than that, I would have stayed with Chase. Anyway, since December 2014, which is when the loan started my sister and I always paid with two checks and have never had a problem, but this month is when the problem started. Lenox Financial lost one of the checks and of course nobody knows anything!!! I called and spoke with Leanne on Tuesday 8÷11÷2015 and she didn’t know anything, and also said, she didn’t see any payment being made… how can that be, when one check was cashed already??? Leanne also said she would call me back… glad I didn’t hold my breath, because I still haven’t received a call from her. On Wednesday 8÷12÷2015, I called back and spoke with Louise who said she was going to do some research and saw that a partial payment had been made… she also said she would call me back… once again, I’m glad I didn’t hold my breath… I would have died twice, waiting on a call from these people. Can we say lackluster customer service, poor communication, poor follow-​up, the list can go on and on! I called back todayand I then advised Louise I was NOT going to pay a $ 10 fee to make a payment over the phone; it wasn’t my fault they lost my check. I also had to put a stop payment on my original check, and we all know there is a fee for that as well. There was no apology or anything for the mess up they caused! After all that, I asked to speak to a supervisor, and I already know I wasn’t going to speak to a live person, so I left Rachel, who is I was told is the supervisor and I expressed my dissatisfaction with Lenox and I don’t expect a phone call from her either and hung the phone up. If this is the way business is done at this company, future clients may want to think twice about signing on with them. I WOULD NOT RECOMMEND THESE PEOPLE TO A ROACH, the service is unacceptable!

I recently refied with Lenox Financial which makes me a current customer. I learned for whatever reasons that my loan officer and my underwriter no longer work at Lenox. Strange! I cannot pay my mortgage online which is frustrating and when I call, nobody answers the phone. I honestly hope that Lenox sells my loan. The only reason why I gave a two star is because I had a good experience with their former loan officer (Bart) and former underwriter (Jessica)

This is our second time using Lenox Financial for refinancing our home and each time was an excellent experience. The first time we used them in 2013 was to lower our interest rate from 5% to 3.375% for 30 yrs in our home loan. This year, we wanted to refi again to a 15 year term. I could not believe how fast the process was, we were able to close in less than a month. I would say Brian Kamody our mortgage advisor and Kenneth Ornelas our Loan Processor, were very professional, helpful and knowledgeable. They were both easy to talk to and they don’t make you feel stupid even if you ask them silly questions. They kept us updated almost on a daily basis. We never had a hard time contacting them if we had any questions, they would return our call almost immediately. Overall, they went above and beyond to help us! Excellent Service!

This was a HORRIBLE EXPERIENCE. my loan officer Charles Franco, was horrible. No communication, and now no loan. It has been since December and he will not call me back, nor will he email me. just called his supervisor we will see about that. Should have read the other reviews here first. We are trying to refi a house that appraised for 450,000.00 and balance on loan is less than 180,000.00. Now i am out 750 $ on an appraisal fee and they will not have the professionalism to communicate. There is NO WAY i would do business with this company. if they cannot do the loan that is fine, TELL ME. If they would have communicated several months ago, i could have gone to a reputable company. worst experience i have had. RUN do not walk from them.

We just completed our VA streamline with Lenox Mortgage. My Wife and I are extremely pleased with the rate, closing time, and overall experience.

I’m really disappointed in this mortgage company. We refinanced our home and wound up with Lenox Financial. I have had to call them every month since to ask for our mortgage statement print out. They mail them out way too late and I have to send my check in before I even get the statement. This month they decided to send me a past due notice for the month of April, even though they cashed my check on March 27^th. Excuse me? So once again I called today, not only about receiving the statement 4 days before the payment is due, but now because you want to tell me I didn’t make the payment this past month? Someone needs to get their act together. This is ridiculous. Try sending statements out by the middle of the month and give us a chance to send our payment in on time. Yes, I do know it’s due every month and can just mail the check in, but that’s what I did last month and in return I got a past due notice. If I had a choice I definitely would not use these people for a home loan. Very poorly organized company.

This is the worst Mortgage lender out there for anyone in the NY market ! As a broker and owner of a mortgage company in NYS for 15 years I have dealt with many lenders some good and some not so much. Today Weslend/​Lenox goes to the top of the list as the worst to deal with. Speed there is no speed or time frame at this lender and you can be permanently in limbo with your mortgage if you work with them! As far as knowing of the area market, there is NONE and I stress NO knowledge! as a result don’t count on closing with this lender!

I’m a first time home buyer, Veteran, and I cannot stress how exceptional this lender handled our entire loan process. My wife and I just closed escrow and picked-​up our keys to OUR HOME yesterday, with the entire process lasting 32 DAYS! Far less than the anticipated 45 days. Lenox notified us every step of the way and never requested a document twice. Not only did the processor also contact us directly, but the underwriter did so as well. Any of you fellow Vets or anyone looking for financing ask for Adrian Twombley and he’ll definitely square you away.

This is the worst company that I’ve ever had to do business with. Once my loan closed it has been impossible to get a hold of them. For one there is no online payment option. Normally that wouldn’t be that big of a deal but they don’t send my bill to me every month. They consistently miss it about every 3 months. When I call to get a bill that I can mail back with a check there’s no getting a hold of them. It goes to the same ladies VM and she never calls back. How can you have 1 person handling your customer service? And when your one function as a business is to collect mortgage payments how can you not have an online payment option? The only positive reviews on here are from their employees. They’re all 5 stars and they’re all from the same part of California as the business itself is located. If you’re gonna B.S. like that at least mix it up with a 4 star review so you’re not so transparent.

I was buying a new house and only had 30 days to close on the one I owned so I needed to fund quickly. I have previously shopped for loans myself and got good deals but this time I went with my real estate agent’s advice and used her mortgage broker. Big mistake! This was, by far, the worst experience I have ever had I sent all the necessary paperwork but they just kept asking for more, and more, and more. It seemed no matter what they got from me it was never enough. Their underwriter was a nightmare! Then, when they finally decided to fund me I discovered that the interest rate was higher than I could have received elsewhere. I wanted to refinance right away but can’t because of a little clause that held me to my contract for 6 months plus 1 day. I am counting the days to dump these guys and praying that I can still beat the interest rate when the time is up. Do yourself a favor. .. avoid these guys like the plague!

I can’t say enough about my experiences with Lenox Financial and my loan consultant Breton Macdonald. From the first call I made through the closing of the loan, Breton was there to answer any questions I had and made sure things went smoothly. More than that, he actually took the time to educate me on some mortgage questions I had and really made me feel comfortable throughout the entire process. I called in to refi my jumbo loan but Breton found that I could save quite a bit by redoing one of my investment properties too. I was ecstatic!
I’ve gone to Lenox now for multiple refinances and a purchase. Breton has handled them all and is even assisting my Grandmother with a reverse mortgage. Bottom line: it’s tough to find people worthy of trust nowadays, but that’s exactly what I’ve found here. Thank you Lenox and Breton.

Using Lenox to close my home loan was the best decision I made while purchasing my home! Everyone was very friendly and very knowledgeable. They communicated with me throughout the entire process, answered any questions I had along the way. Within 3 weeks, my loan funded! I will be recommending them to everyone!

Timing is everything. I was in the final stages of re-​financing with the broker I used to buy my house 18 months ago. While he did an excellent job with my original loan, his expertise, communication and process management failed to deliver an experience I expected from someone I’ve worked with before.
I was scheduled to sign the final loan documents only to find out nothing that was promised would happen on the day of close: remove PMI, lower interest rate, minimal closing costs and lower monthly payments. The Friday before I was to sign, I found out the loan would remove the PMI, but the interest rate would remain flat, closing costs would be in excess of $ 5k and there would be no change in my monthly payments.
The following Monday (2 days later), I called my broker and cancelled the re-​fi and loan document signings. This was at 9:46 am. At 9:51 am, I received a voice mail from Paul Hampton of Lenox Home Loans asking if I wanted to reduce my monthly mortgage payments.
Timing is everything. What a difference 5 minutes can make. Within the hour, Paul and I agreed to moving forward with the process. He promised the removal of PMI, a lower interest rate, zero out of pocket closing costs and lower monthly payments. Twenty-​one business days later, my loan was finalized.
I give 5 stars because Paul and his processing team were honest, transparent and on the side of the customer from start to finish. I would recommend Lenox Home Loans — If you are reading this review, consider it might be a sign to contact Paul Hampton because timing is everything.

We find the company awesome. they ve helped us every step of the way, to refinance our home. Great rates, great savings… Met Wes and he was very friendly. I can go on and on… we re very satisfied.

If you can avoid this company AVOID THEM LIKE THE PLAGUE! They also go by WesLend Financial but don’t let the name change fool you, they are still the same scummy company. We unfortunately signed a home loan with them and the underwriter (Linda Viramontes) was a NIGHTMARE to deal with. We would have been into our house half a month earlier if it weren’t for her dragging her feet, asking for documents that were not required by FHA, asking for documents we already gave her, and then after meeting all her initial conditions, coming back and asking for MORE items.
The worst part was when she set a closing time, and we sat at the title office for 6 hours waiting to close before being told by the title company that we had to come back the next day because the underwriter was still working on paperwork. WTF?! We lived over an hour from where we were moving to, so going back and forth was not fun. By the time we finally signed (and waited another hour for the keys because of more hold up on the underwriters part) the broker, the realtor and the title company were so happy to be done with having to deal with that lender/​underwriter. That tells me all I need to know.
If I could go back in time, I’d tell my broker to find us a new lender. Just wish I had known ahead of time to avoid them. I’m worried to see what other scams or tricks they have up their sleeve in the future now that we’ve signed… UGH!
UPDATE (June 2015): Since many of you have privately messaged me asking for an update on this to see how this company has been since we signed, I am posting an update.
I am (oddly enough) PLEASED to announce that they sold our loan to Wells Fargo … before our first mortgage payment was even made! So all that drama for nothing because they ended up selling our loan right after signing. I was really ticked off at first but then decided it was a blessing in disguise. It’s been almost two years now and I’ve loved having Wells Fargo for our mortgage. They’ve been nothing but great. So at least Lenox/​WesLand did something right after all… But if I was going to go back and do it all again I would have just gone with Wells Fargo from day one.