University of Redlands

Excellent staff! Excellent program! You get out of it what you put into it! Scheduling is very good! (I have a wife and 4 kids, full time job, and I am in this Bachelors program) It isn’t easy, but it is very educational and productive. Great cohort of students in similar life place and experiences so not only do you learn from instructors, but from your fellow students as well!

The faculty is great here. The staff and program direction, however, could use some improvement. Financial aid never has an answer for you and sometimes takes up to 3 days to return calls. In the last 7 days all of my advisors, admissions director, financial aid specialist, etc. have been out on vacation or leave, putting me in a stressful position when I needed a quick answer. The program works perfect if you come in with no course waivers. If you do have course waivers, you are built up to believe you will be saving money and time by being able to take other core classes in place. Not the case at all. Every class has a pre-​req of primarily 2 courses. You would think since these are the primary courses people need to take they would be offered frequently. Also not the case. Be careful of cancelled courses as well. They give you a total cost of the program up front and I’m beginning to believe they will do anything and everything to get every last red cent of that number.

Enrolled in Project management course. Long story short, I had to dropped the class after attending the first night’s class — which by the way was just an intro and fluff house keeping blah blah blah. Anyhow it took Redlands University over 3 or 4 month for them to refund me my month. This was after countless emails, phone calls and they still couldn’t get it right. I had to get the Federal Edu folks involved before Redlands decided to escalated my issue to someone who’d get a partial refund check out to my house. I will never take another certificate class with them. I went back to UCI where they know what their students need and treat their students right. Redlands have lost my business forever.

The program and the professors are fantastic! Staff, however, is terrible. My experience has been with financial aid and student accounts. All I have to say is you will have to baby them to get them to do anything for you. They never respond to emails/​voice-​mails in timely manner. I have a feeling they are training you to leave them alone. All my classmates have problems dealing with the staff. Wonder how these people keep their jobs, and I’m sure they don’t come cheap. Maybe they should attend their own school to learn about how the real business world should be.