Allen and Sons Appliance Service

Run the other way! They quote repairs that don’t even need to be done. Both my Father and I have had this experience. Mathew comes to the house, gives us a quote on the repair and when we got 2^nd opinions, we found that he either wanted to replace something that didn’t need replacing or the quote was 3 – 4 times what the work should cost! When I contacted the main office, they did not even seemed phased. Run run run!

I can’t recommend a service that comes, tells you your $ 4,000 5 year old sub zero fridge is broken because it is leaking water at the bottom, charges a service fee and leaves. Then, I googled the problem and it was a reasonably straightforward repair they should know as supposedly sub zero experts. I found many others with this problem online and even a YouTube video on how to fix it. I’m not a DIY guy so I called another highly rated repair person to handle it and it got done.
I question the integrity of this comp Au for send a rude repairman who didn’t even try.

Our initial experience with this company and the technician was adequate enough. A technician arrived and diagnosed the problem with our washer. He had the part on him to replace but then ended up discovering that another part needed replacing. He said that the part would be ordered immediately and the ETA was two business days. Someone would contact us. Completely reasonable.
No one ever calls you back at this company. You have to be the one to call in and follow-​up. My husband called to follow-​up after the two business days had passed. No one knew what he was talking about and they said that they would call him back. No one called back. My husband called again to follow-​up and was told that the part had never been ordered and it would NOW be here in two business days. Very annoying, but things happen. Again, no one called to follow-​up. My husband called again after two business days and was told that they had to check on it and would call him back. No one called back. Called again and was told the part would not be here until the end of June.
Come to find out, I can Google the parts that are needed and get them here myself by Monday. So can three other companies in the area. My husband was told that there was nothing they could do and then was all of a sudden AGAIN promised a two business day arrival. But I thought that it couldn’t be here until the end of June?
They refunded the part that we ordered but refused to wave the service fee. This is one of the worst customer service experiences that we have ever had. Do yourself a favor and just find a different repair service. We will now be out a washer for over three weeks by the time we can get the parts.

We have many problems with our washer and dryer because we live on a ranch and mice get behind them in our outdoor laundry room. I’ve dealt with many different companies in Santa Barbara regarding this problem. I called two of my usual places today in a panic and one called back to say they were too busy and another didn’t even bother to call me back. I called Allen and Sons on a whim, and the receptionist was very kind and sent someone out incredibly promptly to fix my issue. His name was Matthew and he was very kind, fast and drama free (we’ve had one local plumber basically talk down to us because there are rats on our over 100 acre property. They were here before us and they’ll be here long after us).
Matthew let us know the problem could be fixed, gave us the estimate and break down before the work and then continued with it. I’d only called him for our dryer, but I had him check the washer and it had chewed wires that he fixed while we was here with only a small charge for parts.
We will be using Allen & Sons again because they are efficient, trustworthy and fast and we will be asking for Matthew specifically because he’s a great guy.

This company lists itself as local, but it isn’t. It’s in Canoga Park. I called their local number and scheduled a repair for my washing machine. They did it quickly enough but charged me $ 169 for ten minutes of labor and $ 97 for a part. I later learned from another repair service that the part cost $ 40 and the labor would have been $ 80. It was a Saturday so I didn’t have much choice of who to use and Allen & Sons didn’t say they charged anything extra for Saturday calls. When I complained about the charge, they tried to tell me that they don’t mark up the parts as much as other businesses do and that I’m paying for the «engineer’s» expertise. I get that — but every repair person I’ve ever dealt with has a minimum charge in the $ 65 — $ 85 range and doesn’t start charging you for additional labor until their time runs over a half hour. I will never use Allen & Sons again.

I have had a an issue with my dryer for quite some time, the thing would stop working 20 minutes after starting. I called a couple of appliance companies they would come out charge me a service fee and tell me that they couldn’t «duplicate the problem» and the other charged me $ 150.00 on top of the service charge for a switch which I was happy to pay if it had fixed the problem however a month later it happens again. I was ready to give up and fork out $ 800.00 for a new one when I got a flyer for Allen & Son Appliance and decided to give up another $ 50.00 before splurging for a new one and let me tell you I’m glad I did!!! I got a call that repair man will be coming out the following day between 8:00AM and 5:00PM instantly thinking there goes my day off, to my surprise I got a call at 8:30AM from a lady telling me that the tech is on his way and should be there shortly. At 9:15AM Mathew showed up (shortly?), very courteous man took a look at the dryer for about an hour and said that he had found a shorted out wire under the «drum» at the bottom of the machine due to touching the metal. The first two appliance repair man told me it was the switch and so I now have new switch (since I bought it the first time) and a dryer that’s been working so far with out a problem! I am so happy with call I made, I tipped the guy additional $ 20.00 cause he saved me $ 600.00!!!

Excellent service! Matthew has made this experience as positive as it can get. He has been VERY good with everything! We had a problem with our drier and we got it fixed without any hassle at all. Very professional and very understanding. They know their stuff, they’re not pushy, communicate and plan well and they’re just a pleasant bunch. I would not hesitate to recommend this company to anyone in need of appliances!