Eyeglass Factory

Went in with broken frames and Rick’s staff didn’t stop until they found an amazing set of Ray Ban frames my lenses fit right into like a glove! They’re really great with customer service, they know their stuff, and even made sure they were perfectly fit to my face. If you want good service and a fantastic selection of frames better than I’ve seen in ages, don’t go anywhere else, just head for the Eyeglass Factory!

For the second time, Ricky has come to my rescue. I purchased very expensive frames with progressive lenses, anti glare, and transition lenses. Well, my frame snapped in half. My fault. Gorilla glue couldn’t save them. Ricky had one Seraphin frame left that would fit my lenses. However, the color swatch was ugly! I mean I’ve emailed every online frame distributor and my frame is discontinued. Mind you my lenses cost $ 300. So, Ricky offers to tint the hideous white trim from the frame he has. I didn’t even know this was possible. Ricky worked his magic and now I have my replacement frame that looks cool. Ricky then told me his secret. He tints frames all the time. I’m one happy woman that doesn’t have to wear readers half way down her face anymore!

I’m from out of town and one of the screws on my glasses fell off. They were kind enough to fix it at no cost. Much appreciated!

I’ve had excellent service, quality glasses and fair prices. I have shopped at Ventura and Santa Barbara locations. It’s no frills but who needs frills? I don’t have any insurance to help. I’ve been going there for probably 10 years now.

I needed a new screw in my sunglasses. I walked in and asked for help. A guy behind the counter immediately took my sunglasses and repaired them in 2 minutes. I offered money and he said it was ok, no charge. He then cleaned my lenses and sent me on my way. Give this place your business!!!

I came to this location because they accepted a voucher through see international. For those not familiar I would google, they have fantastic services for those who qualify. The rack I could choose from was filled with outdated and very unattractive frames (for lack of better terms) i however found an overpriced pair of Geoffrey Beene’s I liked for $ 149.99 and settled. This will be a backup pair. The service was however very good, Ricky took care of me, very professional and polite. My order was completed next day by 11am dropped off at 5pm day prior.

This store has a nice selection of frames, although, in my opinion, not the spiffiest of styles. The employees are friendly.
But don’t expect to necessarily save any money by coming here. My glasses ($ 139.95 frame, progressive lenses, transition, anti-​reflective coating) cost $ 459.
I went ahead and bought them, but afterward wish I’d gone to Costco. I did a price comparison and Costco would have been closer to $ 335 for the equal glasses.
In late 2012 I bought a very stylish set of Ray Ban prescription glasses at Sears Optical (now gone from SB) for $ 378.
I think the best value at Eyeglass Factory is to take advantage of their ongoing promotion of the 2^nd pair at a substantial savings. But do you really need two pairs?
So I think if you need two pairs, this place is great to consider. However if you only want one pair, it would be smart to do a little price checking.

I visited here because a screw fell out of my favorite pair of Ray Bans. Although they were busy when I came in, they acknowledged me and helped me as soon as possible. They fixed my sunglasses at no charge and we’re extremely professional throughout the process. Although I only came in for a minor fix, if I ever need anything more serious glasses-​related, I will definitely be coming here. Albert is the man

As my health insurance does not cover eye glasses SEE International gave me a voucher to cover my glasses here.
The overall selection of frames was quite nice. Due to my face size it took a bit, I managed to find frames to fit my face and accommodate my first pair of bifocals. Even nicer the glasses were ready 24 hours later,
I was never treated poorly because I had the voucher. They took time to make sure I could adjust to my bifocals before I left.

I went in to get my umpteenth pair of glasses. Usually I choose my own, but the staff are so nice and joke around with me, so I asked the nice fellow to come over and show me what would look good with my face shape.
He picked two pair. They looked great on and I needed two pair. It took three minutes to order and I was out the door.
Just picked them up and I’m looking good and getting compliments on my frames. So lesson learned; let them guide me, they don’t just know how to write up an order.
Oh yeah and they are soooo reasonably priced. How do they do that?

I’ve bought a number of glasses from SB eyeglass factory over many years. Nearly always got prompt service and always got fine merchandise at a competitive price. Main thing I want to say is that the owner, Rick Feldman, is very nice man. I knew him at the YMCA, where he was always congenial. But beyond that Rick gives back to the community. Whether he’s rescuing dogs, or wildlife, or helping needy kids, Rick is The Man! You might not see him at the store, but there’s every other good reason to shop there.

I had an absolutely terrible experience. Avoid this business at all costs. «Ricky,» the manager was so rude, insulting, and snippy with me, that I had to cancel my order. He returned my old frame dismantled and with broken lenses. I was so humiliated by the experience that I called the owner, Greg. Greg discussed the matter with me, but seemed only interested in defending his employee. Disgusted!

Loved the web site with the «virtual try on» function! It was great to be able to see myself in many different frame styles.
Please note, the web site prices (which are LOW) are not honored in the store, but you can pick up your glasses there and they will adjust them for you.
They emailed me after I placed my online order to tell me I had missed a limited time discount and wanted me to know about it, so I wound up getting a second pair of glasses for free! Seriously, who does that anymore?
I have vision insurance coverage, but these guys are out of network, but I turned in a claim form and even with the reduced out of network reimbursement I paid less for my glasses than if I had stayed in network!
Now to the main point. I love my glasses, they are no line bi-​focals and they work better than my high dollar in network bi focals where I always have to lift or drop my chin to read. They look great, are well made, and the staff in the Milpas store took good care of me even though I ordered online.
As a helpful hint, if you do use the online store, look inside your existing eyeglasses for a frame size # on the inside of the ear piece, it will probably be something like 48 up to maybe 60, use that # when you browse the frames online, I had initially picked one frame as my favorite only to find out it was way too big for my head. If you need help go into one of their stores, they will help you. Also the store had a much, much larger selection than the web site. If you do ORDER in one of the stores you will pay more though. I got the help I needed at the store for my frame size and left to order online. I will say the in store prices were lower than I have ever paid for eyeglasses before.

Been buying glasses here for many years. Have always had good service, good prices, and a good selection. Have always been able to return for adjustments free!