Anderson Behel Body Shop

This is an overdue review as I got my car repaired here almost a year ago. The work was awesome, but when I left, I noticed my front driver side tire was deflated. I asked if they could inflate it for. Figured it might be due to the minor accident I was in. Come to find out, it kept leaking air so I brought it into Costco where I purchased my tires. They found a nail in the tire… That nail was definitely not there when I brought the car in for repairs.

This is my 2^nd time using Anderson Behel, and I am so disappointed!
I specifically requested them because I had a good experience about 5 years ago, but this time was a complete opposite.
They had my car for an entire month and hardly ever communicated with me with updates. When I finally got the car back, the outside had been half-​ass washed and the inside was still dirty — after having my car for a whole month and apologizing for taking so long due to the holidays and working with a skeleton crew — they could have atleast sent me home with a clean car.
The Manager Jeff was rushing me out of the lot, after I had been told by Mariah that he would go over in detail everything that had been done to my car. When I asked specific questions about the parts and work done, he didn’t even know what had been done to my car and just kept saying everything should be fine — call if you have any problems. The best part was when Jeff said he test drives every car after it’s finished but he could not remember if he had driven mine… I would not use them again.
Customer service makes or breaks an experience and this was really bad.

We had a great experience at Beheld Anderson Body shop, thanks to Bill and the rest of team (receptionist & workers). Bill was awesome, he cleaned the bump on my car to better evaluate the damage, and didn’t even hesitate to drive my car inside the garage to have another expert look at it. I’m very happy to have met these guys, they love what they do and they give great advice and recommendations.

Best auto body shop ever.
These folks know they’re business and have great customer service. Had the
opportunity to have two cars repaired through their shop and was very satisfied. The finished work was just beautiful

Anderson Behel is THE best body shop for repairs and paint. I have been going to them for close to 15 years and have always been (more than) satisfied with the quality of the repairs and paint — just like new has always been the result. The Staff is highly trained and take pride in their duties and in assisting the customer throughout the process… I even received an update on the progress on my car from Mariah (Customer Service) on her day off, that’s the kind of support you can expect and receive! Finally, when is the last time an Auto Body Repair and Paint shop has guaranteed their work?

The very best shop I’ve had the pleasure to use.
The level of professionalism is impressive.
I would highly recommend it any day.

They work for Insurance companies not for the car owners.
I took my car which was rear ended by a AAA insurer. They have removed the dents on the bumper and repainted it. I have told them to REPLACE the OEM bumper. But they said that they would fix it if there is any future issue with their ‘Life time warranty as long as you own it’ backed by AAA. I told them that a non OEM painted bumper would crack on its paint. They didnt listen up. After few weeks, the paint started cracking up from the bumper corners. They ended up replacing it to the OEM bumper. They didnt cover my rental car for this warranty service (due to their own decision for the fist time fix). I hate it.
After few months, the same bumper started hanging off from its attachments to the car body. I took it to them. They said that they dont cover it under warranty since there are some scratches on the bumper (they need the bumper to be new and shiny in order to be covered under warranty).
In summary:
1)They do their own way of work to please the insurance company, they dont listen to the customer at all.
2) Their life time warranty is a BIG TIME JOKE. I can guarantee that they would reject the warranty services with best possible opportunity for them. Never trust it.

I will admit i was a little nervous after reading some of the bad reviews but this place truly earns 5 full stars! Mariah, the receptionist is awesome! She will call you to give you updates on your vehicle and address you as soon as you walk in. She set up my rental car, had Hertz come pick me up and when I was done with it I simply left her the keys. Bill came out to look at my Camaro and give me my quote. He is very professional and knows his stuff. My fiancé got her purse chain caught in the passenger seat and I couldn’t get it out. Bill went out of his way to get it out without damaging it. As for the actual repair they did and outstanding job. The paint matches perfectly! You would never guess that I someone merged into my car.
This is where they went above and beyond: After I picked up my Camaro I noticed the the front left tire pressure was high so I checked it with my digital gage and it read normal. I called Mariah and she told me to come in ASAP and she will have a tech see me the minute I get in. Come to find out that the front tire (which was never touched by Anderson) and rear tires were swapped at the dealership when they painted the rims. Bill stepped in and said they will swap them back right then and there, even though they had nothing to do with it. Additionally, I had some questions about installing an exhaust and Bill took the time to get me some price quotes on different brands with different amount of labor required.
The only little issue I had was when I got my car back there were some finger prints, glue, and residual powder from the work performed. Perhaps I am overly picky, but a final wipe down would have be truly exceptional.
Overall I still give them 5 full stars! I hope I never have to go a body shop again but if I do I will only go to Anderson and I will recommend this place to everyone.

Friendly and Quick Service. Bill Brady took good care of what I needed, I’m sure he’ll do the same for you.

My insurance company tired to work with Anderson Behel for 7 weeks to get my car, a 2013 Nissan 370Z Nismo edition repaired. Anderson Behel was unwilling to negotiate on the repair costs so after 3 different adjusters that my insurance hired, my insurance company finally called me and said we have now deemed your car as total loss due to the unwillingness of Anderson Behel to negotiate on the repair costs. I’ve had to use repair shops numerous times now and I have never had a car that was deemed a total loss and those repairs were more extensive then what this car had. Never take your car here unless you really don’t want the car back because this repair shop will bleed every penny they can think of on a repair bill and refuse to negotiate on the costs to get the car fixed. The car only had 5,000 miles on it because I was planning on keeping it a long time.

My car got keyed (no I’m not a crazy person with enemies or parked like a jerk… someone just decided to be a dick) — got me in same day for an appraisal and worked around my schedule and the holidays to repaint the ENTIRE CAR. Handled insurance brilliantly and got the job done in half the time expected (est — 3 weeks. Actual? 7 business days) and were very communicative during the process about amending insurance quotes, rental cars etc.
¹⁰⁄₁₀ would use again for any auto body needs. Fabulous staff, fabulous service, fabulous work.
Did I mention my car looks better than it did when I bought it? Cause it does — they’re miracle workers.

Had my car totaled at the beginning of this week. It was originally suppose to be taken to a body shop in Milpitas called Olson Brothers. The tow truck driver recommended one closer called Anderson Behel because of their reputation for excellent service.
First off let me say that this was the best decision I have ever made through this entire ordeal. There is no substitute in the world for excellent customer service no matter what anyone says. It’s something businesses neglect and is what creates repeat customers and referrals. Getting your car totaled in an accident is a huge headache and provides unnecessary stress. My estimator Bob was a tremendous help through the entire process from the moment I stepped into the door until I left. He provided me with updates along the way and answered every question I had regarding the process. Every time I stepped back into the office, Mariah gave a warm friendly greeting. She seemed genuinely concerned and understood what I was going through and offered some water. As silly as that sounds, it helped defuse quite a bit of stress.
The damage to my vehicle was so severe that the insurance company deemed it a total loss. Bob was helpful enough to explain what I should expect hearing this news and it gave me quite the relief. He was very accommodating and helped me along the way as I was moving my personal belongings from the totaled vehicle to the rental. I don’t generally write Unilocal reviews unless it’s either a really poor or outstanding experience. Anderson Behel falls under my category of excellence.
I am very pleased and would highly recommend anyone who is in an auto accident or just needs body repairs to bring their car here. If I had to make one suggestion to someone who is going to the same ordeal, bring your car here and talk to Bob. You will look back in a few weeks and realize the little things that him and Mariah did that helped you get through the whole ordeal with ease and comfort.

After having someone plow into me on San Tomas my insurance company recommended Anderson Behel. I still did my research, called around, searched various sites for reviews and asked some locals on their opinion. I am so glad I took my car to them.
Mariah and Bob were fantastic, they made sure I understood everything, what needed to happen and kept me up to date on the progress. Even though photos were uploaded daily showing progress they were very nice when I would just drop by to check out what was going on with my car.
Francisco who I think was the main mechanic working on my car would stop his work to explain progress, what was changed and reassure me that it would be as perfect as possible.
My car looks amazing, I can not believe that after the damage that was done that they were able to repair it so well. I saw much of the work and still can’t believe it. I took it to the dealer for some maintenance and they could not find any damage. Wow is all I can say about the staff at Anderson Behel. I will use them and recommend them anytime.

Hi had a very quick paint touch up which I had to get done this afternoon without a booking. As background, I’m visiting the Bay Area from overseas. Shawn at Stevens Creek Hyundai wasn’t able to fit me in but called over to Anderson Behel Body Shop in Santa Clara and Jeff did a brilliant job on the touch up! Thanks Shawn and Jeff. Very unexpected but greatly appreciated!
Peter

Just got my car replaced. They’re very professional and very good at what they do. The receptionist Maria needs a raise just for how great she was with me. They’re in the 98% percentile of body shops as far as the quality goes and they standards they have.
I’ve found body shop that I want to go to from now on for life.

This is the place to get your car repaired. The customer service is great and keep you updated everyday. They do quality work and are take care of all the insurance paperwork. Use this place next time you me auto body repair!

A trustworthy shop for sure. I scratched up the front of my car pulling into my garage and was really worried I’d have to have the whole bumper redone. Steven checked it out, brought out some solution and buffed it up. All that’s left are some minor visible scratches, which I can live with. He told me it might cost about $ 1,000 to fix if I really couldn’t deal with the cosmetic damage. I really appreciate that he gave me this option, rather than just tell me I needed to get it fixed. I also had a small panel popped out, and he had the tech come over and fix it. I was there for a grand total of 15 minutes. In and out, and he didn’t even charge me for any of the work. Anderson Behel has restored my faith in body shops.

I decided to give this place a second try after seeing all the amazing positive reviews… Well I regret it and seriously wonder how my experiences could be so different. I’ll start from the beginning on my now two separate experiences.
#1 Over a year ago I took my car in to get the front bumper replaced with another pre painted brand new oem bumper from a donor vehicle. The way they took the bumper off of the donor car bent the plastic so much that the paint on top cracked. I noticed this a few days after getting my car back. Shame on me for not brining it to their attention… I honestly didn’t want to be the guy to come back and blame them for something… They didn’t even give me time to inspect my car before «sign here, have a good day, if you are contacted please give us a great review».
A year later I decided to go back to this body shop for two reasons, first they do a lot of work on my car model, and I had convinced myself that my first experience was a fluke because I read all the great reviews…
#2 I took my car in to get some rear bumper work done… I can tell 4 things for sure, when they took the bumper off they rested it on the asphalt because there are little scratches on the parts that would touch the ground, second that when they washed the car they were very careless about it because they further scratched the hell out if it, third that the bumper definitely doesn’t line up properly… On either side. Lastly, they forgot to do additional small work on the car that Bill told me they would do… after I pointed this out Bill himself did a rushed/​botched touch up paint job?! Of course at the end it was just like my first experience «sign here, have a good day, if you are contacted please give us a great review».
Clearly this place doesn’t have even 50% of the OCD I have nor care the for my car that I do.
On another note I will be reporting this experience to every quality assurance company they claim to be «certified» by.

I had a truly amazing experience with these guys. I, being a chick, backed into my boyfriends car and his dealership referred us here. They wrote up estimates for both of our cars quickly and were very patient in explaining the processes to us. Being new to the area, we comp shopped at the body shop my dealership referred me to, and the slick talkers estimated nearly $ 2000 more than AB. We dropped our cars off, siting the previous paperwork and insurance documents, and both got our cars back in pristine condition, and faster than we expected.
To top the great experience off, it seemed that some of my paperwork, an estimate on a separate scratch and dent (I swear, driving in NYC was somehow easier than this California driving), had been stapled together wrong, and the garage had accidentally completed an $ 800 job that I had decided against because of the price tag. Since I’d never signed the contract to pay for that, they gave me the repair for free, and thus I’m here telling everyone that they’re great, honest, fast and attentive!

Car accident is not a fun thing; particularly if the other party’s insurance refused to pay. I appreciate that Anderson Behel quoted a reasonable price and understood my concern on leaving my car as short of time as possible in the body shop.
Also, I have to thank Mariash Cardenas for all her follow-​up and consideration. She is the main source of my great impression of the company. I also thank her to make the process much less painful. She is great.
The reason I like this shop:
— if they can get a new part in the same price of the refurbished one. They get the one new one for me.
— follow up calls every day since my car was in the body shop.
— reasonable price
— take initiative to find how to save my money
I recommend this place.