Patelco Credit Union

I’m new to patelco bank and I was amazed how SMOOTH the transition was! Justin was very professional, accommodating, knowledgeable and confident young man! Every time I go to that particular location I’m always greeted and quickly taken care of. Not only is the service excellent… So far I haven’t came across any bank errors or transaction issues. If you are looking for a no gimmick, fast service, friendly service and no hassle service ask for Justin

I have been w/​Patelco for a few years now and have only had a few poor experiences but recently ran into a few.
I was traveling overseas and alerted Patelco that I’d be using my ATM and they said no problem. Unfortunately my card was declined the second time I tried to use it AND my account was debited for cash I did not receive. Calls to Patelco were mysteriously disconnected multiple times and an attempt to set up a remote account with E-​Trade failed to initiate even though all data was correct. I guess I’ll be parking my money elsewhere.

I want to say thank you to Justin and Yolanda. Each time I visit this Patelco office they provide a great service. Justin is extremely friendly friendly and always go an extra mile and pays attention to details.

Yes. Justin Walker! He acknowledges me with a big smile. He remembers my name. He sincerely wants to know how I’m doing. He provides amazing service. What an asset to Patelco!

Unmatched service. I have never seen someone reach out to me like this to ensure that I was a happy customer. I wasn’t at first but a small team of people helped me with my problem and I am extremely satisfied with the service. Thanks Marla and Janet.

I went to Patelco recently after a recommendation from a colleague and reading reviews on Unilocal and elsewhere for an auto loan.
Patelco totally lived upto the expectation I had and Justin was thorough and awesome! He not only answered all my questions very patiently but also stayed back over the closing hours to get everything done. I was expecting to return back a few times but everything (all the paperwork and formalities) was completed in that one visit.
Also, I didn’t plan for it but I really liked the service and ended up opening a checking account as well :)

These people are very customer friendly! I came on a Monday evening for an auto loan and Patelco received a great service. Justin was awesome, though it was end of busy day! The next day, he kept all the documents ready before I reached there. I was able to complete all paperwork within 20 mins and I was out. They are very friendly and patiently answered all the questions. Overall great experience when especially when compared to big banks!

This is quite an impressive credit union the bank tellers our machine see picture attached but they always make you feel at home in like you’re their friend when they’re taking care of you

This branch had very passionate and knowledgeable people. Most of the information they provided to me matched my own research. I took an auto loan and it got processed in a day in total. Jawahar, the assistant manager, who is a busy guy, takes out time to make things complete fast.

I switched over to credit union because high bank fee and lack of service. I was apprehensive about credit union but over time they won me over. They offer the exact same service as bank for average customer like me. An recently I was really impressed with Patelco. I needed check image of over 20 checks span over 3 year period and the manager was able to put together the information within a week. Best of all, they did not ask for a single dim.

The customer services are very horrible. Call many time promised to call back & never did. Never come back here against

I came here for a refinance. I talked to Brenda. She was so super nice and helpful in the whole process. If you have a sense if humor she is wonderful. She even helped me with purchasing a new car as well. I will recommend everyone to her. Just talk to her and you will see for yourself.

This place is in dire need of remodeling. It’s like the 1980s up in here. I’ve been to many other branches and they all are modern and clean. You have to talk to a teller through a monitor like some bad sci fi movie. The Patelco in East SJ is like a 5 star hotel compared to this place. Seriously spend some money and modernize this branch. Unacceptable for a financial institution in Silicon Valley. I sat for a half hour without being acknowledged. The workers are very slow and there are only 2. Not impressed to say the least.

The overall experience was very good… Mr Jawarhar Goel helped me in getting my loan approved… He was very patient and calm in explaining me how it really works and answering my doubts… The place closes at 6.00 p. m … I reached there around 5.30 pm and Jawarhar was kind enuf to sit with me and get my loan approved on that day itself… He really knows his stuff and we wrapped up everything by 6.45pm.2 Stars are really for him as he worked to help me beyond office hours…

I had the worst experience ever recently at Meriwest CU with an auto loan. I called Patelco and they were extremely up front and precise regarding the loan. They recommended visiting the branch where I was introduced to Jawahar. He was very understanding of my issues with Meriwest and did everything in his power to accommodate my situation. The process was quick and easy and I am so happy with the customer service I was provided, that I will be utilizing Patelco for additional services in the very near future!

I’ve been a Patelco member for years and up until today, I’ve received the worst customer service ever.
I dealt with an Indian man who is suppose to be an assistant manager of this specific branch (I don’t recall his name). But he definitely was NOT helpful at all and I don’t believe he deserves that assistant manager title at all.
Here’s my situation: I needed to cash a check that had my name and my mom’s name on it. My mom and I have a joint account through Charles Schwab and therefore the check was from Charles Schwab. My mom endorsed the check and I went to the credit union solo thinking she doesn’t need to be with me since she already endorsed it. This specific manager said he couldn’t deposit this check cause it’s a third party check and he can’t take it. I asked him nicely to see if he could deposit it one time cause I’m in a bind and needed to deposit this money cause i need to send a check out for my tAxes and I wasn’t about to drive an hour away to meet with my mom and deal with it and have Patelco close on me. In the mean time, this manager calls his boss and doesn’t even explain my situation to his boss, he just basically said to his boss «this member has this check from Charles Schwab, it must be an investment account and it has this name on it and that’s her mom’s name and ummm, that’s what I figured, that I already knew the answer and figured we couldn’t deposit it.» This Indian manager says sorry can’t help you, drive to San Francisco and deal with it, Patelco is open till 6.
I drove to the Campbell location right after and what a judge difference with the customer service. I wish I wrote this guys name down from the Campbell location. But he went out of his way to explain how I can go abouts and get the check deposited and I ended up a happy customer!
Please don’t support this location. You will get poor service here. If you’re willing to drive a bit more, I highly recommend the Campbell location. The gas is worth it, trust me!!!
To top it off, as I’m waiting for this specific assistant manager to get off the phone with his boss, there was another employee sitting at one of the desk on a personal phone call and talking rather loud about his own business and not bothering to help out any of the Patelco members that have been waiting for assistance. It must be a luxury to work at this branch and get paid to deal with your personal issues, using the company phone and getting paid! Patelco can I work for you and do the same, it’s not fair that I work, get paid to do my job and pay my taxes and I can’t deal with personal issues at my job.
It’s also funny to see that as I was walking out of this branch frustrated, 2 other members made comments to me and they both said, «it’s frustrating to see these employees just sit around and they don’t bother to help people» which is true, I just explained a situation I witnessed.
I refuse to come back to this location even though it’s only minutes away from home!

Justin walker! Thats who gets all these stars.
Hes always happy and smiles.
He needs a raise.
Patelco has a great asset in this kind soul. He works very well with people i can see he enjoys his job.

The auto buying service is a joke. You can get a better deal going to the dealer and avoiding brokers fee’s

I hate to give this place such a bad review– but this place is just odd. The tellers might as well be on mars. Visit and you understand what I mean.
In addition, they are supposed to be a part of the credit union co of and accept deposits as if I was visiting my own branch. Well, my bank put a massive hold. Not their fault necessarily… But the guy didn’t really inform me of that.
I know. Tough review. Visit and you’ll know what I mean.

My wife and I had 2 auto loans with Capital 1, My company was offering a switch to save discount and we just wanted to see if we could save some money.
Jawahar from Patelco in Santa Clara was AWESOME! He cut our interest down 6% and he saved us a total of $ 12,000 on both car loans!!! Customer service was fantastic and I felt important! Just like any customer should feel. I sincerely appreciate the kind of treatment I got and I will refer friends and family to come save some $$ as well… Patelco Rocks!