Chase Bank

Terrible banker.
I wanted to open a safe box, banker brought out the keys but it turned out I didn’t have the required ID with me.
Going in next day with ID, another banker told me he won’t give me one since he wanted to keep them for private clients.

Jeez this Chase bank is so desperate for business!
I came to wire money for my close of escrow, and they were like vouchers and just trying to sell me their mortgage product!
I am in general a very happy Chase customer, Just feel very interrupted with their bankers/​salesmen

Andy was great! She was very accommodating and quickly helped me solve my problem. Very friendly and sweet too! Never had such great service at a bank before as I used to bank with Wells Fargo.

Very slow service coming entry the bank in the morning there is no coffee set up when did time from 9 o’clock a.m. starting nobody there you have to wait. Automatic machine outside do not accept cash deposit most of the time automatic machine outside out of printing ridiculous service ask for the bankers business account help nobody can help I have to wait and they called me back to somebody help me out I need to order a checkbook they said they call me back to somebody can help me out OMG
Very bad service very slow businessman does not have time to wait and call back to order checkbook

Nate is the best! We have our business account at this bank and he is always available to answer questions & help when needed.
My husband is also the treasurer of one of our local sports leagues & Nate has gone above to help him with those acts as well even though it’s not the leagues «home» bank.

I actually like this branch. They have a big self serve area which makes the whole deposit/​withdrawal process much quicker. If you need any personal help they always have enough staff to help you or to process your transaction personally. The location is very convenient for me — a block from my office. I have nothing but good things to say about this Chase branch.

closed but still helped me! Kudos to the staff that stayed! John was awesome! He took his time and explained the accounts as well as showed me the kiosk inside Chase and also took the time. EXCELLENT customer service!

Excellent customer service. Mrs. Gonzales is a very polite, professional, helpfully person. Who can solve problems efficiently.
In top of that he is very kind.
Having persons like that in a business is very valuable for a company.
Right now in any retail, any place who has to provide customer service, there is a lot of lack on helping the customer correct.
I am happy to be your customer where they value me as a customer.
Bravo…

NOTE: This review is for the Chase Bank located IN Lucky’s at 3705 El Camino Real. I have been a member with Chase since they took over for Washington Mutual so that’s been at least 10 years or so. I am not a high flier when it comes to banking, I pay my bills on-​line through Chase and hardly EVER go into the bank for transactions unless I have to. I wasn’t scared away by horrible customer service, I just have very basic needs that can be met on-​line or at the ATM. Except for last Friday when I needed a Cashier’s Check. I am renting an apartment and they requested a Cashier’s Check or Money Order.
Now, the «branch» inside Lucky’s is small. They have three little windows but on the day that I went in, the attitude of the banker’s more than made up for whatever one would think is lacking at this tiny branch. I was greeted by one young man and then helped by James Ky. He was the nicest guy EVER! Super friendly and not that forced friendly attitude that some business professionals have to express. He asked my about the new apartment, wished me luck and all the other nice things he had to say but the real reason I am writing this review is because he told me that I didn’t need a Cashier’s Check, I could just get a Money Order. The difference to my pocket was only $ 3 and I know there are probably people out there who remember «the good olé days» when banks didn’t charge you for that but the fact remains that James didn’t just take me for that extra $ 3. He explained that Cashier’s Checks are for amounts over $ 1000 and mine was for less than that.
Just great overall customer service at this location. Even though I am a Safeway kinda gal, I will be going to this location in Lucky’s when I have to go to the bank.

I recently set up a bank account here, and I’ve been happy with the service. Account set up was pretty quick and painless, even though I didn’t have all my documents with me at the time.
The three times I’ve been to the branch, there was pretty much no waiting to see a teller, I was in and out within 10 minutes.
Though the branch is very nice looking inside, they have bullet-​resistant glass between the teller and customer… I’m from Canada, and I guess I’m not used to this. I suppose other banks here must do this as well, but it just makes me feel less welcomed I guess. Also, the business hours are a bit short on weekdays, but at least they are open on Saturday.
The parking lot is a bit of a messy layout, and is almost a bit hazardous at busy times. Also, as others have mentioned, the ATM’s are facing away from the street, and probably not the best neighbourhood, so it is a bit dangerous, but at least the ATM’s are indoors.

Great service, very friendly. Kimberly was excellent.

Good location. Very large on the inside. Didn’t see any wait at the line for the tellers. Atm though is on the other side of the main street which sucks, because you have to turn all the way in, go to the little hidden cove of ATM usage… It’s alright during the day time, but I happen to frequent the area there at night. So I usually have someone their with me when I stupidly forget to hit up an ATM machine elsewhere. A safer elsewhere. It’s safe in the day time, I don’t feel safe at night, it’s in an abandoned plaza. Not really abandoned, but most the shops there are gone and it’s a little ghost town.

The people here are always so friendly. They get me in and out and answer all of my million questions

This bank caused me to question my history of banking with Chase. I am still so frustrated and irritated that I am seriously pondering removing my multiple accounts to another bank. Including going through a refinance just so I don’t have to deal with them again.
To keep a really long story short, let’s just say that I suffered the following:
1. Lack of service in a timely manner. Meaning, you can stand in the waiting area for a long time and no one will help you. I walked out twice after 5 minutes.
2. Point the finger. Meaning, I don’t know the answer, but this person does. No, wait, this person does. Bah, just kidding, this person does. Oh wait. Nevermind. None of us know the answer.
3. Lack of verification. So, they said they could do something for me. I then jumped through several hoops, drove to other locations to get info and notary (because the notary was never there when they said they would be there) to get this something done. 6 weeks go by and nothing. I call back to find out «Oh, we really can’t do that for you». Seriously?
4. Are you really a customer? No way??? I thought you were just asking me a question for the hell of it.
I am really so pissed at this bank that I am writing a letter to someone in a cubicle at the Main Big Wig Corporate office of Chase.
And you know, if you understand how mad I am on here, you should see the letter.
It will be hand delivered by myself, on my powerful broom.

Never been inside so can’t tell you how the customer service is but the layout of the bank parking lot is pretty bad. First off they shouldn’t have closed it in with one entry and exit ways. Secondly people like to park in front of the ATM where they could potentially block the entryway and cause an accident, very annoying habit but that’s not the bank’s fault.
The walk up ATM is shielded just in case it rains but can be a potentially easy place to get robbed, so I advise you go at night with a friend or during the day only. It’s closed off with on person in one person out but has three ATMS. The bank is pretty big and I’m sure it’s as clean inside as it is outside. Overall, I like it for the location but only for that.

The staff is real nice here! And they’ve got personality which is great. Its fast an efficient here, I’ll definitely come back since its around the corner from work.

This location has two exterior ATM’s that accept deposits. During peak hours there are 3 to 5 tellers inside and an express line (one transaction only). There are several customer service representatives. No one has ever been anything but pleasant to me.
Chase is a behemoth bank, so if you can’t handle that go somewhere else. But at least this branch does its best to offer customer service with a local bank feel.

Long lines. Long wait to open an account. When I tried to open the account the guy was very slow & didnt ask the necessary questions before I opened the account. I used to work for a bank & I should have left but I gave him the benefit of the doubt. I was going to open my account w/​a Bank of America pay check but they wanted to hold it. He should have checked on this before I wasted nearly 45 minutes! So I opened my account elsewhere. But since I do banking for someone else I prefer to go to the Valley Fair location.

I have been using this Wamu branch for years now and have never had an issue. The staff is always polite and helpful, the lines move quickly, and there is always a place to park. It doesn’t hurt that it is super close to my house as well. I will continue to use this branch, even though it is now a Chase affiliate.

i have to admit. i initially went in to set up an account few yrs ago when i realized that checking account was free. i ran into some hiccups in the beginning when they didn’t trust me yet, ‘n they refused to cash my checks right away. they typically have a hold on the checks for new enrollees for couple of days.
now that i’ve been a faithful customer w/​them, i’ve really enjoyed the service. they even write out official checks for free! now that in itself makes my account worthwhile. what am i saying? my account’s free, too.
i’m probably going to start a business account w/​them as well. i like being able to manage online.
only caveat to this day would be to be wary of long lines. it’s so popular that it’s almost out the door. however, i still gave them 5 stars ’cause i just love the fact that they create free official checks!