Bank of the West

I have been a customer for almost 20 years. I have a lifetime free account and every time I use my ATM Mastercard they decline all charges because they think it is fraud. I have not had a working card now for a month. I complained to Corporate and they have yet to respond. I was working with a regional manager Linda C who did nothing but lie and did not want to live up to our agreement. Okay Bank of the west I get the hint that you don’t want me as a customer. I bet if I had fifty million in the bank I would have a working card.

A week hold on a payroll check with a 10+ year customer? The staff refuses to clear it and holds my money hostage, even BofA and WFB have more reasonable employees than this.

In late Aug. ’14, I opened a signature checking account for the $ 250 bonus per their mail invite.
My bonus was supposed to post to my account by 12÷31÷14, but didn’t until 1÷24÷15 after many phone calls and emails. Upon further investigation, a rep discovered that Lisa I. incorrectly set me up for a $ 150 bonus which required a direct deposit. Lisa never admitted her mistake nor apologized for it. I even called Lisa on 12÷27÷14 and she assured me that the bonus was on its way, but it took 24 more days. Donna, the branch manager, was no help either. Both blamed the workload and the system. Neither one cared about their promise or customer service.
Mahatma Gandhi wisely said in 1890, «A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.»
CFPB, Consumer Financial Protection Bureau, can help.
or call 855−411−2372 (se habla español).

what everyone else has said about this bank chain is pretty accurate. My first impressions of both branches i’ve been to have been the same — the bank location felt dirty and old. it definitely didn’t have the modern feel to it as it had poor décor, equipment, etc.
however, as a bank, their rates were slightly better and they still have online banking so you rarely have to step into the bank.

I used to work across the street from this place. It’s one of those old school branches that still has the drive through tellers, which have basically become employee parking at this point. The standout thing about this branch is it’s open late on Fridays (no doubt for some who come depositing their paychecks) and the staff are really friendly.