Enterprise Rent-A-Car

Walked in with an online reservation already made and paid for. The office staff was fast. Drove out of there in less than ten min.

Best rental car place ever! Nice selection of cars, good rates and very friendly service! I highly recommend this rental car company and location!

I can get cheaper cars at the Burbank airport locations. However, the staff here was really friendly and made up for the higher prices. Their customer service is great. Checking in and out didn’t take very long, and it was simple. Plus they have a lot of cars to choose from and they let us pick the one we wanted.

I have been renting from this Enterprise for years. Luckily for me I have not had the need to rent a car for the past couple of years until recently.
I have rented 3 cars in the last 5 months. The cars that I have been given were dirty and not clean. There was dust all over the interior and dirt on the carpet. I can’t believe they would rent cars in this condition especially when they have a porter onsite to clean cars. In addition to dirty cars, they rent cars without full tank of gas. I was given a car with ¼ gas left in the tank. As a customer, you wouldn’t expect to have to put gas in your rental car just after you just rented it.
Another issue I had is that I rented a car for a holiday weekend. I made a reservation a week in advance. When I went into the branch to pick up my rental, there were people who walked in to get a rental and we’re given a rental. When I completed my paperwork for the rental, they only had one car available to me and the others were pickup trucks. The cars that were available to me were rented to people who just walked in. I think people who made reservations should be given priority for rentals over people who walk in. Cars should be set aside for those reservations.
There is definitely a lack of customer service and detail at this Enterprise location.

Great customer service– Lauren helped me. I would definitely recommend this location. Very quick, easy and great service! Anyone giving less than a 5 star rating is just a bitter bitter person ;)

We needed a car to get to vegas for a couple of days. We found out about the pickups and dropped service that enterprise was offering and decided to give them another try…
Love their service where they pick up the customers and drop them off within the vicinity; it’s so convenient!
Prior to booking, I confirmed with them to see if I could be picked up from home and they said yes within 30 – 90 mins. I booked a reservation and within 45 mins I was I picked up. I forgot his name but he was friendly and a safe driver.
They were able to have my car ready when I arrived to the office and even gave us a complimentary upgrade on the car! The car was gas efficient and had decent power. No problems during our trip with the car-​easy smooth transaction with enterprise. Thank you

This place has the worst customer service I have ever experienced. Made a reservation on Saturday to pick up a minivan. When I arrived there the woman behind the counter tells me that she tried to call me and tell me that it was canceled not only did she not attempt to call me, but she claim no one else had one. But I drove to next enterprise an there was three vehicles on the lot. Deal with Hertz they are professionals.

Mgr Kyle asked for another shot to demonstrate their level of service. Asst Mgr Cassandra ended up taking care of me and did a great job. Hopefully my 2^nd experience is more of the norm, but ERAC plays a lot of shell game.
Satisfied

Have been renting from enterprise for some years now, particularly this location. While they used to provide good service and quality cars, I have been disappointed the past several times I have rented from them.
The first time the car was very dirty and had a foul scent, bad enough that i had to air the car out for the several days I had it. When I returned it and mentioned the problem, they offered me a free upgrade next time around.
The next time I rented a car and tried to use the free upgrade I had gotten, they mentioned that it’s only available on the «core cars» and refused to accept it because I was trying to upgrade from their «luxury sedans» to a «mini van» even though the price difference was somewhat similar to their «core cars» range. I would have expected at least some other kind of incentive like a discount or something not just a «nope we don’t accept that». The mini van we got ended up being not exactly clean and scent free either, with stained back seats and some weird scent inside. Also, what’s up with the unlimited mileage but limited to only bordering states and yet charging the same cost as other rental companies?
Overall, I would pick some other rental company like national next time around. They are in the same price range anyway.

I came here after a horrific experience with another car company, it is not even worth mentioning their name.
Kyle and his team are awesome (both Kyles actually)! They took great care of me and even went out of their way to assist me in getting a particular car I had hoped to rent. They are FANTASTIC! I have been renting a car here for over 3 months… its a long story. :) They are always happy to help and remain calm and professional even when their office is really busy. I certainly will continue to rent here should I need a car in the future. THANK YOU ENTERPRISE for your awesome customer service!

Excellent service took care of all my needs. In an out was easy. Honored my reservation. A big thank you to Doug Miller, Kassandra Korona and their leader branch manager Kyle Vanvales. I can see where they all get their professional standards from, great job Kyle. Thanks again, see you in September for another rental.

I love Enterprise Car Rental. My experience with this branch was typical — they were very efficient and had me in and out fast. They provided transportation to and from the collision place where my own car was being repaired. The employee who drove me also had good things to say about Enterprise as an employer.

The rental car was great… the person that did the walk around with us was a little too pushy about getting their extra insurance… the staff… very nice, but the entire experience on renting the car, it was like a 3 ring circus… the wait was long, the phones ringing off the hook, one person behind the counter, one guy sitting at a desk on the phone. And I believe there was another person in one of the rooms with the door closed entertaining a child. I could make out an adult and a child through the smokey glass window.
Anyway, the person behind the counter answers phones, checks you in, then hands you off to the person that does the walk around.
NOW returning the car… geez…there were at least 7 people ahead of us returning cars… just sitting patiently while the phones were ringing off the hook, one person behind the counter… etc… The person that helped us, did the walk around… we went back inside… thinking great! We’ll get out of here in a flash… but alas I was wrong. This person never told us that someone else would finalize our paperwork, she held our paperwork then decided to answer the phone… then got off the phone, then put our paperwork with a group of others, picked up another rental agreement, called out someone’s name and walked out to do another walk around. Seriously? We asked to speak to a manager and of course there wasn’t one.
It’s always great when the employees are nice, but when the overall experience is frustrating and time consuming… it’s awful… until enterprise changes the way they conduct their «3 ring circus» I will never rent from them. I’ll just take my business to Jose at Avis…

This is an update to my previous review. Enterprise contacted me about my experience and expressed their concern with the level of service I received. My concerns were not met with def ears and instead they listened to me, reacted, showed their appreciation of me selecting Enterprise and sent me a coupon for one day free rental.
I increased the star rating from 2 to 3 and with the next rental, I will re-​evaluate the service I receive and update accordingly.

I’ve been renting a car from them for about 2 months now and every time I go in they seem to remember me and have such a good attitude. They all seem to be so sharp, smart, clean employees. Well mannered and professional.

Supposed to pick me up at repair shop. They arrived, looked inside, got back in their car and left. No explanation. Called them back. Another driver arrived 10 minutes later. Took me to office in a very dirty car and he made no effort to clean off half a bag of chips somebody had dumped on the seat. Car we reserved not available. No full size sedans at all. Only 3 or 4 cars to choose from. All SUV’s. Never been in one. Never again. It was a Hyundai. Also dirty. Won’t go into that. I’ve always had good luck with Enterprise in Simi but this one is unimpressive, to say the least.

Amazing everybody was so helpful and so kind they gave me a shuttle ride there and back to the body shop to pick up my vehicle also very understanding with me getting the car impounded in downtown LA one of the days I was responsible for the vehicle

Absolutely the rudest manager I’ve ever dealt with in a service industry. His name is Luke. We are from out of town and got to enterprise 2 hours late. Ok. Our fault. Here’s what really ticked me off: the guy at the counter was trying to help and the manager walks in with another customer and mumbles, under his breath, «you’re late». After about 20 seconds it dawns on me that he might actually be talking to me, a customer. So I ask him «are you talking to us?». He says he is. And tells me that they don’t have a car for us. We can pay «a couple bucks more for another car». I tell him I don’t really care what car he gives me, I just want the rate. Then he starts going on and on explaining to me (btw: I’m a 52 year old adult) how renting cars is like restaurant reservations and they only hold it for a limited time. Blah blah blah. Here’s my complaint: REALLY?!? Mumbling under your breath?!? In front of customers??? For «a couple bucks more» they couldn’t have just given us another vehicle at the same rate?!? And been NICE about it?!?
A snarky management attitude is usually an indication of bad leadership. Bad leadership equals bad company as far as I’m concerned.
Went to Thrifty Car rental — about ½ mile away and they gave us a great rate on a great car ready whenever we are — or pick up service. Going with Thrifty from now on!

I rented a car after mine broke down the day before a holiday. I really like enterprise in general and being from out of town I knew to goto enterprise. They picked me up in 20 mins from the repair shop I was at. The people that work at this enterprise have great customer service. Being the day before a holiday they only had a couple cars left but they washed one up and had me rolling in about twenty mins. When I returned the car they were just as awesome had me in and out and drove me to repair shop within 10 mins. Thanks guys enterprise doesn’t let me down :)

I was forced to arrange a rental car after turning in my car for repair from a minor accident. I made my reservation through their website and was able to get a car the next day! I allotted about 45 minutes for the process of retrieving the rental (based on past experiences) but I was pleasantly surprised with the 10-​minute process! Not only was this office efficient but the staff was very friendly and engaging. I ended up using the rental a lot longer than expected (due to the repair taking longer) and the staff was still kind after sharing I will need the rental longer than reserved.
The process for return was the same experience– ver efficient, especially considering the business levels and staffing. They were so kind to drop me off at the repair shop on a moment’s notice! Thank you Enterprise on Soledead Canyon for changing my (negative) mindset about the car rental process!