Facey Medical Group – Copper Hill

Dr Do is absolutely great with my kids! The staff is so efficient and kind! Every time I walk in the staff always greats me and immediately registers me for my appt. I have never been there for more than 35min. My son recently also went into the urgent care and the doctor called me the next day to follow up on him. I love the care they provide for my family.

I was so pleased with my first visit with Dr. Daisy Markley today. She is personable and patient, taking time to go over my concerns and answer my questions. She is very knowledgeable in her field and was open to talking about more natural, as opposed to solely allopathic, means to good health. The front desk gals greeted me with a smile and were very friendly. Dr. Markley’s nurse was also wonderful (sorry I didn’t get her name). I had been with my previous doctor for about 20 years and recently felt it time to make a change. Good decision! Very impressed with Dr. Markley and her staff!

Dr Adler is the best!
I would recommend her without hesitation. She is incredibly pleasant, attentive and thorough.
She speaks in a language that I can relate to. I always leave her office feeling taken care of and she doesn’t charge extra for hugs…

The people at the front desk are pleasant and provide good service at this location. Dr. Adler is FANTASTIC! She’s someone you can talk to openly and honestly without harsh judgment. She’s attentive, caring, respectful and willing to do whatever it takes to make you feel comfortable. Most important, she’s a great doctor. She addresses all medical concerns knowledgeably and provides reasonable treatment options.

Dr. Markley was excellent. Used her for many years now and she always has a smile and is very attentive to my concerns. The ladies at the front counter where also wonderful.

The gals in the office are all super sweet and always greet you with a smile. They are very pleasant when trying to fit in appointments with your Dr. My experience with Dr Daisy Markley, has been «AMAZING» as a mother she relates to every issue at hand and makes sure you understand everything. There needs to be more Dr that, care like her, she is friendly caring and is very supportive. A++++

The lack of professionalism and empathy at this facility is a disgrace to the healthcare profession. There is no effective communication among their staff. As a client/​patient you have to come to this facility well educated on your rights and with a strong knowledge base of your medical needs, often it is you who educates this staff. And if you have paperwork to keep track of, I strongly suggest you keep diligent records and document every conversation you have with every staff member because they seem to be very forgetful. Oh and the access to your computerized medical records? Apparently no one is available to assist with navigation and they send you to Mission Hills to access significant records because again, they do not have the knowledge or resources to perform such simple tasks. Such a poor representation of FACEY Medical Group.

Excellent. Service. Prompt and fast. I came as a walk in ans rather turn me away, I was given an appointment with my primary care physician that works with my schedule. Their lobby has very strong wi FI while you wait. Rosa set me a suggestion to call the valencia clinic for the pap smear since my primary care physician will not able to do it. She advised me to come to blood work a week before the physical. Very helpful and they separate area for families with kids. Really nice ambiance.

My family and I have been Facey for many, many years. Currently my adult daughter sees Dr. Adler and my 11 year old sees Dr. Do. My children absolutely love their physicians and they love coming to this office. I never have any problems with the front staff, and the back office is very friendly and professional. Referrals are done in a timely manner. Vaccines are given in a gentle manner. No drama. I don’t understand why people are giving this office one star. This is not an emergency room or urgent care. If you’re having a medical emergency go to the ER…

I’ve been taking my daughter to Dr Do since he started with Facey. My daughter is definitely a handful and a challenge and Dr. Do has always been outstanding, professional, extremely knowledgeable and tolerant. My ex-​husband often will not agree with anything that I say or do without a challenge. He respects Dr. Do and listens to his advice as do I. Not because we think everything he says is the gospel but because he takes the time to make sure that we understand why he’s doing what he’s doing and that we are okay with it .that is absolutely priceless. Not to mention the fact that my 10-​year-​old loves him to pieces. He’s a valued member of my community and I’m proud to call him my daughter’s doctor.

Just started going here and I am impressed to all ends! I was so used to being rushed through my appointment with a doctor who I felt never listened and wanted to get out of the room quick to move on to the next patient. Dr. Markley took her time, asked a lot of questions about my health and I never felt like she was being rushed. I have to get blood tests twice a year and my previous medical group made me go through Quest Diagnostics which meant making an appt, waiting at least 20 minutes before someone took my blood and did a horrible job where I would end up with bruised arms. The request for blood drawn was sent to the lab within the same office, was in and out in 2 minutes and got all my test results uploaded to my medical account the next day and my prescription updated a day later. Unbelieveable! Staff was friendly when making the appointment over the phone, through all the initial paperwork, and throughout my visit, so I was surprised to see some of these reviews contradicting this. Already 1000 times better than I am used to!!!

Our family loves Dr. Do at Facey Copper Hill! All 4 of my children are under his care. His staff is friendly and helpful. They go out of their way to solve any problems or get any referrals taken care of quickly. Dr. Do knows each of my children and their personalities so well. They feel so comfortable with him, exams are never scary or stressful.
We almost always get same day appointments if one of my children is sick. Often, we are seen within an hour of calling! We have rarely ever waited more than 5 minutes to see the doctor. He is always thorough and attentive. As a mom of 4 children under the age of 6 I am at the pediatrician A LOT and Dr. Do’s office is the best!

I was in a severe motorcycle accident years ago and have had many doctors in the past, some good some not! DR Adler of Facey Medical is one of the most understanding and caring doctors I have ever had the privilege to know. This person is caring and understanding about her patient’s. I would recommend Dr Allison Adler to anyone that would like a wonderful women that knows her field. and that also listens to the people she is honestly trying to help.

Daisy Markley. Perky personality but unprofessional. Didn’t like how she wanted my young children (under 10) having their physical without me in the room. Made me very uncomfortable. Unsupportive of homeschooling and vegetarianism.
They also wanted me to sign a form allowing my TWELVE year old to have birth control or an abortion without my consent! OVER MY DEAD BODY!
Front desk was nothing remarkable.
DO NOT GO HERE!
Switched to Healthcare Partners Valencia and we LOVE it!

This Medical Group definitely has «nice» people. Although being «nice» is important, sometimes you need people that are knowledgable and able to make sound decisions based on that knowledge.
My wife and daughter went to Facey because the little one was having an increased work of breathing, wheezes, and nasal flaring. Her initial SPO2 was 84 on room air. They began nebulized albuterol and she improved. At this point she was still wheezing and oxygen saturation was low.
It was everything from here that went south. The staff was willing to send my child in a private ambulance with no paramedics to an inappropriate receiving center. Whenever a person begins their statement with «I’ve been doing this for 30 years» my situational awareness increases. The nurse who was okay with sending a child with wheezes and low O2 sats with no paramedic escort, said we had no choice in which hospital to go to with the exception of the nearest receiving center, per her 30 years of experience, which is incorrect. It was a very frustrating experience having to explain to a supposed medical professional that we needed a paramedic escort to a pediatric receiving center. Luckily the paramedic that arrived from the fire department made it clear we had a choice and Northridge was absolutely the right call for our situation. He stated many Santa Clarita pediatric patients are escorted to Northridge bypassing Henry Mayo on a regular basis. He made contact with the pediatric center but their emergency department was saturated. We ended up going to Henry Mayo since it was EDAP and they transferred my child with a paramedic escort to the pediatric center a few hours later in another ambulance.
When we arrived the staff at the pediatric center asked why we didn’t come straight to their facility. We responded with our story to the staff and they stated we could have bypassed the closest, and bypassed the ED department at the pediatric center and came to pediatric department directly, IF THE DOCTOR HAD MADE CONTACT WITH A DOCTOR AT THE PEDIATRIC RECEIVING FACILITY.
I initially told the nurse at Facey this same thing, I would like to do a critical care transport straight to Northridge Med Center but according to her 30 years of experience that was not possible. The Doctor had no clue on the process of getting my child to the right facility. His response was «the ambulance will not take your child to Northridge» which was correct if you use a private ambulance. A 911 call to request fire department paramedics and a phone call to a Medical Doctor at Northridge Med Center would have fixed everything, but the Doctor just kept going to other patients in other rooms having his nurse disseminate misinformation. From the point of arriving at Facey and to Northridge Medical Center it was over 6 hours. Thanks Nurse and thanks Doc at Facey. Nothing personal but you guys need get your fecal matter conglomerated.
We will be going somewhere else from now on. Unconscious incompetence is rampant in the medic field, just a heads up everyone. Always be your own advocate.

I can’t speak for any other doctors at Facey, copper hill location, but Dr. Do is an amazing doctor. He is my 2 year old son’s pediatrician since my son was around 8 months. He is very knowledgable, friendly and caring. We are very lucky to have found him.

This is the worst place for children tratment plz do not go there horrible treatment after 2 time still my child sick i do not know from where hired Dr i do not recomend this place to anyone just for business !!!

Worst patient treatment ever! Just looking from a business standpoint, you cannot treat a person or in this case, a customer with such rudeness and carelessness. THE BIG THREE:
1) the nurse that checked my vitals: she had spoke with a demanding rudeness and continually gave me this fed up tone. She also kept criticizing me for not coming in within the past 2 years. Like wtf?
2) Dr. Asuncion: came into the room acting very impatient and rudely asked me «So, what’s your problem», without the slightest hint of compassion or care.
3) Facey medical has so sense and runs as a greedy, careless and irresponsible corporation. ALL I WANTED WAS A SIMPLE REFERRAL. Yet they made it difficult, saying I had to come in because the doctor had to evaluate the patients before handing out referrals … By a doctor who doesn’t even want to be evaluating patients in the first place.
Just wow… AND they messed up my first appointment, somehow forgetting about my phone call with them a week prior.

I saw Dr. Adler for the first time and I absolutely LOVE her! I have never felt so listened to and understood. I have so much going on right now physically and she listened to each and every complaint and addressed it. I just saw another Dr. s office recently and it cant even compare to the service I received at Facey. The front office staff is so sweet and helpful and amazing. I just scheduled appointments for the rest of my family. Im definitely sticking with this office!

As always time will tell the story if the practice is worthy of the low rating but for now I have to say 5 stars and at least one pleased family.
The ease of making an appointment and how quickly we were seen, all while being new to the area and having PPO insurance from out of state, was flawless. One phone call, normal new patient forms and right into the Drs. Office.
The staff was friendly, polite, on the top of their game and spot on with every aspect of the visit. Scripts were managed as they should have been.
5 stars for today’s visit and experience.