Plu Tow Services

Have waited two hours for service and they still haven’t shown up… two stars is two too many!

Unilocal needs a ZERO star rating for companies like PLU Tow Services.
I echo the same experiences that others who have left negative reviews here. My insurance company cosigned them to be my «roadside assistance», they texted me their phone number as a contact. I needed to inform them that the GPS was incorrect and that I was not with my vehicle but rather need to give them the vehicle’s coordinates and I would meet them there.
I called the number. A man answered and would not say «Hello», just something like «What?» I thought I had the wrong number. I clarified if this was the tow service. He said, and I kid you not: «Maybe.» I asked again if this was the tow service and he said, again, «Maybe.»
I said I think I had the wrong number and he said, «Yes, you do.»
My phone auto-​dialed the number from the text message, so I thought that perhaps it was missing the «1» in front of the area code and so I tried the number again, this time putting a «1» in front of the area code.
The same dude answered, but this time by saying «Tow Service». And I said that this WAS a tow service and when he recognized my voice, he said, «I can’t believe you called back.» I explained to him that my insurance company cosigned him to tow my vehicle and that I needed to inform him of the exact location …
… but he cut me off and would not listen. Instead, he ranted on out of anger and said – I kid you not – before Jesus: «Your insurance company is the stupidest insurance company in the world. I told them to never give out my cell number, and they keep doing it.»
I tried to interject that, okay, that does not involve me, is there a number that I CAN call you at, that we have business to attend to …
… but NO … he continued on ranting about how «stupid» my insurance company was and how he can’t believe that I called back.
So I told him, now angry, «Maybe I should just cancel this order and find someone else.» And he replied, «You do that!»
Maybe this dude needs to consider not giving out his cell phone number to insurance companies if he doesn’t want them using it. Just a thought. But that is hardly the problem here – the REAL issue is that this person takes no responsibility for their actions and how they impact others.
This outfit does not deserve anyone’s business. I informed my insurance company of this, and how they do not appreciate the business they are funneling their way. My company rep seemed genuinely irritated, apologized profusely on their behalf, and promptly set me up with another tow service that arrived promptly and treated me with a modicum of respect.
I would rather crawl home on my belly than have have to deal with this company again. I hope my insurance company dumps their arrogant, unappreciative, angry butts so that they can return to the country that they left to find a better life here. Why people who come here to find a better life hate our country and people is beyond me.

Our car broke down on I-​5 while we were trying to get home to the Fresno area. These guys were the first company to be listed on a Google search for towing so I called them. They showed up within 30 minutes and towed us back to their shop. They were able to go pick up the part we needed and get the vehicle fixed same day, even though it meant staying late for them, and they got us back on the road so that we could make it home. They were very polite and friendly while we waited. Some reviews are mentioning bad experiences and rude service, but I saw none of that. They went above and beyond to help me and my family and get us on our way.

When I needed a tow truck tonight, my insurance agency placed me with them. I was sent a text with their phone number and advised to call them for information. When I called, the man who answered would not answer any questions and kept repeating to me that he had no information and to call my insurance company. I tried to explain that they referred me to call him directly, but he wouldn’t even let me finish a sentence before repeating «I have no information!» In an angry hostile tone. He hung up on me and when I called back he told me to «go f*** myself».
On top of that, they were so late that I ended up buying a AAA membership and having them come instead. They arrived before Plu Tow even though I called them 20 minutes later.
Needless to say we will be contacting our insurance agent directly tomorrow to tell them about our terrible experience. My husband will be going in to talk to the manager of this towing company tomorrow. Unbelievably terrible customer service. Appalling! I have never ever been treated that way as a customer, in my entire life! Never ever go here, they are unprofessional, hostile and honestly seem DANGEROUS.

The dispatcher there sounds like an ex felon. Worst experience of my life. He was so rude and condescending and yelled at me several times which caught me off guard. I wasn’t even angry at this point so I was surprised he snapped at me. They left me stranded waiting for two hours while my roadside asst through insurance tried to reach them. When the truck came he refused to take me to the dealership I needed to go to that was completely approved and covered by my insurance. He seriously got off on telling to «piss off» because he wasn’t taking me there and laughed at me and –I kid you not– told me it was «a secret» as to why he would not take me to the dealership and laughed at me. Then his driver Nick hopped back in his truck and waved good bye and told me to get another truck (at which point I begged him to stop and just take me to the one he wanted, further away from my home, I’m in full tears, but he didn’t stop. He just smiled and left me. in a deserted area in 10 degree weather, alone, and no heat.)
I was speechless. This guy sucks and will not help you. If you’re In need call anyone but them! It was insane.

I called them and they gave me an hour estimate for arrive. I called back half an hour after their given ETA, and had someone from their customer service rudely suggest I didn’t need a tow. I tried to keep a nice and kind demeanor, but this guy was making it HARD. After explaining yet again why I needed a tow, he told me he had to deal with someone else and put me on hold. He then picked up the phone again and threatened to not give me a tow because I asked for another time estimate. At this point, I told them not to come. I found better service.

Do not call these jacks! A drive made a illegal u turn right in front of my family and I I called to let someone know about his driving and the dispatcher told my to stick my thumb in my butt and go F myself. They are part of aaa and I let them know about this also.

This tow company seems to be part of VAR TRUCK AND BODY in Valencia. SO NOT PROFESSIONAL and a bit on the sleezy side. They own a tow truck service that is part of the garage. Farmers Insurance arranged the tow and I was skeptical from the beginning. The tow driver hard sold me on using their garage, they were skirting the system to «save me money» and outsource even transmissions. I left our car there without signing anything, called my agent immediately. To make a long story short if you call 661−257−7757 you are in for a surprise on how unprofessional they are. I called to say I had another tow coming from my car, they were very uncooperative and wound up charging the other tow company for the tow I already paid for, insurance and other fees! So horrible. Atmosphere was even creepy. You won’t find them on google but between the phone number and the name Greg I found them buried in bad Unilocal reviews.

This is in response to their comment… which I only just saw, now. First thought — they are STILL in business? Holy cow.
Anyway… the response is laughable. You’re right, I was never officially a customer, because you never showed up… TWICE. And the 405 was most certainly not closed. Thankfully, my trusty mechanic who was all the way in North Hollywood, sent his guy out there to come get me… (on the 405)… way outside of his usual perimeter. I had never been so excited to see a tow truck in my life!
Why was I out there for 5 whole hours? Because every time you said you were coming, I waited for you… for hours at a time. Could have let me know you were feelin cranky and had decided not to come… either time. Would have helped speed things along on my end. But I digress…
Treating people like shit for no reason, especially people in a stressful, somewhat desperate situation, will eventually bite you in the bum. Also, I could have avoided the man who stopped, handed me a bible, asked if we could hold hands and pray together… and offered me a ride up north (true story…). I declined the ride. Which is why I am still alive right now to leave this review.

Worst customer service ever! I wish i could rate in negative numbers. Today, I called road assistance at 615pm and they send me this company. I placed a call to PLU to clarify the eta i received via text message. Its says 8:54pm. Almost 3hours!!! I was thinking maybe this is just a typo error by allstate. The person who answered the phone was extremely rude. When i told him that he is rude, he got angry and called me fu*kn bit*h and hang up the phone. Called Allstate and told them what happened. The allstate guy called me back and said that he was rude to him too. I filed a formal complaint against this company. Hopefully, they will take PLU off their list

Can’t remember the name of my driver but he was very very nice. I had to have a tow due to a flat and it took a while to get picked up but only because of an accident on the drivers route to me.
My car warranty program only covered 12 miles of tow but I couldn’t have been luckier as the shop was literally 11 miles from me.
Hopefully I don’t need another tow for a long time, but if I do, I’d be happy to have Plu Tow pick me up.

I called to confirm ETA. The man who answered was very rude and just kept talking and complaining that customers will not let him do his job BC they keep calling. First of all, I only wanted to know if 2 hrs was the true ETA BC I had a baby in the car and it is almost 100 degrees outside. But BC he just kept talking, I didn’t even get to explain that to him. Very unprofessional and has not idea what customer service means. Thank goodness I cancelled this call after reading all the awful reviews!

Worst customer service ever. Rude and condescending.
I had a flat tire last week and was stuck on the side of the highway in valencia, CA. My insurance company provides roadside assistance, and called PLU Towing.
After a while a man from PLU called and in a gruff manner asked me where I was. I told him «I5 northbound lanes, 200 yards south of Lyons avenue». He asked me twice more. «Are you sure? Can you see the exit, etc.».
After convincing him I knew my location (which he had already received from my insurance company), he told me when he would arrive. It was considerably longer than I had first been told, so I KINDLY asked where they were coming from (I wanted to be sure the insurance company didn’t call a towing service from Encino or somewhere far away).
He raised his voice and told me «YOU JUST NEED TO BE PATIENT AND WAIT».
I explained that I was just curious what town the truck was coming from. He said «I AM SITTING IN MY OFFICE AND IT DOESNT MATTER WHERE I AM. YOU JUST NEED TO BE PATIENT. I’ll GET THERE WHEN I GET THERE».
I called my insurance company back and told them I wished to have them send a different towing service, even if it meant waiting longer.
They sent LM Towing (661−254-TOWS). They arrived before PLU was supposed to, but more importantly, they were friendly and courteous!

Unfortunately I have to leave a 1 Star review. I wish that in this case, Unilocal would provide me with the option of negative number reviews: I would give this crazy man a minus-​5!
My car broke down at night. I called my insurance company and they told me Plu Tow would come pick me up. He (Plu Tow’s owner) arrived on time and game me a jump start. At the time, he pushed hard to have me take my car to his shop. I declined as I had a shop I wanted to go to. After the jumpstart, my car did start again. Unfortunately, after my car started, it broke down again after a block or two. Plu Tow was right in front of me, so I called the guy and asked him to please tow me. To my amazement, he was really upset and hurt at me for not accepting his offer to tow me to his garage and just left me there. I called my insurance company again and they sent another towing company. While I waited, I read the Unilocal reviews on Plu Tow and felt like the most fortunate man in the planet for having to wait and not have goone with this looney. I don’t get how this guy is still in business! Stay away from this company and if like me, your insurance company sends you to it and you do end up in his garage, brace yourself.

WARNING, STAY AWAY FROM THIS TOWING COMPANY!!! Something must be terribly wrong with this man to be so angry and mad from the beginning of a conversation. I just needed a jump start so I called roadside assistance and they informed me that this towing company will be assisting me. I called Plu to ask for an ETA because I had a sick child waiting to be picked up from school, and for no apparent reason, he was extremely rude. I immediately got off the phone, went to look this company up and found that I was not alone in my experience. I called the insurance company and filed a complaint. Within 10 minutes I received a call from Franco’s Towing to inform me that the driver is on his way. Thank goodness for the internet exposing people who don’t deserve to be in business.

THIS IS ABSOLUTELY THE WORST SERVICE I HAVE EVER RECEIVED. As soon as he got here he was so rude about the direction of the truck. It wasn’t our fault that the truck broke down. Made my mother cry and proceeded to say other very rude remarks. I received better service across the street at McDonald’s. Do not use this service they are liars and absolutely horrible.

Absolutely loved the service provided by Plu Tow. I needed a car towed from Santa Clarita to Downtown Los Angeles I called over 10 tow companies before calling Plu Tow they all quoted me ridiculous amounts Plu Tow was the best quote so I asked them to meet me at the location at 1:30. The tow truck driver showed up early and was extremely kind. I would definitely recommend Plu Tow and would have no problem using them again.

I would not deal with this A-​hole if he were the only place in town. His attitude sucks, and he stood me up two days in a row. My lawyer suggest action against him for breach. This guy gives smuck a new meaning. Do NOT give him your business.
The only reason I gave him one star is because they would not allow my review?

Still open still giving people lousy service.
I called my insurance to get a tow they send these guys. They showed up 90 minutes later, overcharged me by 50% and dumped my car at the dealer, locked it and took off. My key is missing, my insurance company and lawyers will deal with them. STAY FAR AWAY!!!

DO NOT USE THIS COMPANY!!! This company was dispatched to me by Toyota Care and after my experience with them and after reading the reviews, I wish I had known then what I know now.
THEIR DRIVER DAMAMGED MY VEHICLE while trying to load it onto the bed of the tow truck so I called Toyota Care to inform them of the incident. A couple days later I received a phone call from Greg, the owner of the company, wanting to examine my car because according to him, I was a liar and was making the incident up trying to get him to pay for damage that I did myself some other time. I agreed to let him see the car and took it that evening. Greg inspected the damage and ultimately agreed to get it repaired but by a repair shop of his choosing. When I asked him where the repair shop was and the name of it, he got defensive and started getting angry with me for wanting to know where he was going to take MY CAR for the better part of a week. Eventually he gave me a flyer from the company he wanted to use and told me that we would get the repairs done within the next week.
A week went by and Greg never called to finish the arrangements for getting my car to the shop so I proceeded with my claim and went and got my own quote from the repair shop used by my dealership. Once the damage claim went to the next step, miraculously I received a call from Greg wanting me to immediately drop everything so that I can go drop my car off for nearly 4 days for the work to be done. Needless to say, it’s abundantly clear that if you want any action from Greg you need to be holding his feet to the fire!
This company needs to be removed from partnerships with any and all dealerships and they should defintely lose their AAA endorsement!