Scrapbooking Made Simple

Wow, what a store! They have everything! I’ll definitely be back. Very good customer service too. I want to try their stamp and go Saturday class. It’s free!

Love this store!!! Only place I will go to for my supplies. The staff is super friendly and can help you find almost anything! If you are in the area, I totally suggest stopping by.

Love, love, love this place! They have everything you could possibly want for making greeting cards, etc. The Simply Defined products are my favorite because they include the stamps and die cuts all in one package, and include pictures of about 50 different ways to use them. SMS has great bundle sales all the time. They have free make-​and-​take sessions on Saturday mornings which are always fun. Stacey is very creative and she really knows her stuff. All of the employees are friendly and helpful. The weekly videos that Stacey puts on YouTube show the new products and give very helpful, time-​saving tips for using all of the tools, paper, inks, embellishments, etc., and she gives away prizes to her viewers and Facebook followers. My only complaint is that I don’t have enough time and money to spend at SMS. Sigh!

I love this store. The employees and the owner are friendly. And they have the widest selection of product across many companies I have ever seen. If they are out, they will order it for you. Yes online orders do take a while, but you have to understand, they are a mom and pop store that gets so many orders, it is impossible for them to get the orders out as timely as many people would like. Especially if you order during their super busy times of the year like Shop Hop, Sizzix warehouse sale, Spellbinders warehouse sale, and CHA. If you need something sooner, go to the store and buy it. If you can wait and don’t need it any time soon, but want it, then place and order.
They curently do not charge your credit card until it is being packaged for shipping. They don’t hide anything. «it ships when it ships.» They announce this all the time, especially when they are coming up to their busy times of year. I can’t imagine how many orders they get during her big event times of the year mentioned above. Must be in the thousands.
With their new site, customers now have the option to pay with paypal when it comes time for your order to be packaged. If you need something now and can’t get to the store, order it elsewhere. I hate to send business away from such a great store and such wonderful people, but it is what it is. I only order online what I don’t need right away, can’t get to the store, and/​or when I want to take advantage of the amazing deals they have that you can’t get anywhere else. They also carry product you can’t get anywhere else at times. I am fortunate enough to be close enough to make the trip to her store when I need to most of the time.
They have been updating their systems and hiring new employees, but in order to continue giving the deep discounts to their customers and still be profitable, they can’t go hiring hundreds of employees to manage all their orders or spend tens of thousands on a better system. They offer free shipping on most items with a $ 50 or more order. There are a few items that weigh so much they cannot offer free shipping. With each new change that has been implemented, there have been improvements on shipping times. They are doing what they can and eventually they will find that formula that works best to reduce ship times to the best they possibly can. It’s all a matter of finding those solutions. The owners of this store really want the best for their customers which is why they work so hard to get amazing products at amazing prices.

Just called them to ask about 8×8 scrapbooking supplies. Unfortunately, they only do 8.5×11 and 12×12. However, the person I was talking to on the phone was super helpful and gave me names of other places that may have them. So, 5 stars for for being super helpful.

Because I can’t figure out how to edit my 10÷15÷14 review: My mid-​July order arrived in November– just short of FOUR MONTHS. I stay by my review, and agree with the reviewer that you shouldn’t order something you need for a specific purpose or by a specific date. I ordered things for Halloween and fall craft fairs (thinking no guaranteed shipping would still get it to me in, say, two months) and ended up having to order a couple of things elsewhere! I will need to ebay the duplicates. Any savings I had disappeared.
This store has the latest and greatest, but by the time you get it… the stuff is no longer the «latest!» I will continue to visit when possible, but I will order elsewhere.

I am an online shopper. The customer service is awesome. I love the online classes and sales! They do say that the shipping times are extended as they are a Mom and Pop shop. They always say that it ships when it ships… they are upfront and honest about it. They try as hard as they can to get things shipped from sales, but they are a small store and they are moving as fast as they can. Yes, I have also waited for three months for something, but I knew that it might take a while (as stated in the online sale notice and on the videos). I don’t buy things I will want for a crop or project in the near future. I like that they don’t charge your card until they are actually getting ready to ship you order. They are always very fast to answer the phone or to email back. Overall… I am happy to shop at a place that is a small store, to support someone who is giving others a job. So many small stores are closing and she is finding a way to survive. Happy Scrapping!!!

This store is awesome as well as the people who work there. Stacy is so amazing at trying to give awesome customer service. I know some reviews say shipping is slow but know Stacy is doing all she can to correct that from updating her computer system to adding multiple new employees. The orders have just come in so fast they are overwhelmed. And that is because they have wonderful products with terrific prices. Just be patient, it will be worth it. Love you Stacy and SMS girls! Keep up the good work!

THIS REVIEW IS FOR THE ONLINE ORDERING ONLY!!!
I placed an order on ²⁄₁₅ & a second order about 2 ½ weeks later for WILL CALL (not delivery I would pick it up) so as of today (³⁄₁₂) I had not received a call or email regarding my order. I also noticed that some of my stuff was «back ordered» but the other stuff was there. I decided to call them & see what was going on with my order & I was floored by there lack of HELP.
The gal on the phone informed me they were really behind on there orders & that it would be another 2 weeks before they even got to my first order. And that was it, no apology, no real explanation, not even a real conversation with me. The only thing she did seem eager to suggest was that I could cancel my order!!! REALLY… I couldn’t believe it. 6 WEEKS for an order that I would pick up??? I don’t even know if that included my back ordered stuff because she didn’t even mention that WOW!!!
I would expect this from a Michaels or like a Hobby Lobby a big chain store not a moms & pops store that boast on there website about «total customer satisfaction».
Of course I cancelled my order!

My sister and I went to Scrapbooking Made Simple to make wedding invitations for my sister’s wedding. Stacey and her employees were wonderful! They took their time, and helped us design a beautiful invitation. They listened to what my sister liked and didn’t like. They were patient and made all sorts of wonderful suggestions until we found the right design. They were very warm and welcoming! I highly recommend them!

I love this scrapbook store! The store has a very warm and inviting feeling when you walk in. There is a lot to see so take the time to wander around. There is a lot of product to choose from, too. The hard part is deciding what you want. And there are a number of completed projects and ideas all over the store that fuel your imagination, too.
Plus, there are free make-​and-​takes on the first three Saturdays of every month. You get a chance to learn a new technique or try out a new product… AND the things used in those make-​and-​takes are always on sale on the day of the make-​and-​take. The make-​and-​takes go on all through the day so you don’t have to worry about missing out. And they are fun! Chances are you’ll make a new friend or two.
The owner, Stacey, even does you-​tubes to demonstrate all kinds of projects, techniques and product so you can always review what you learned when you visited the store. They are a great way to learn about new product and how to use it in advance to visiting the store as well.
As for those who may have complained about having to wait for a backordered item or if an item didn’t get to them on the exact day they thought it would, ignore those people. You just can’t please them. Some people just like to complain and they never take into account unforeseen things happening such as weather. They are probably the kinds of people who always have to complain about one thing or another.
Scrapbooking Made Simple is my first choice for a scrapbooking store.

Please do NOT purchase anything online or order in the store or you may wait over 3 months like me to receive your PAID product!!!
A friend and I went to this store in August 2013 and I ordered a $ 9 stamp set and she ordered a Halloween die for less then $ 10. The store sale was 20% off entire store. My friend grabbed the last stamp «My Favorite Things a la modes Fight like a Girl» and so I paid for it and Stacey said she would still give us the 20% off and ship both our orders to us free since they were out of stock on these items. I gave her my address to mail both items to save her shipping costs.
A couple of months went by and I contacted Stacey on her facebook page for the store 12÷9÷13 inquiring about our product. She told me our order was mailed out late October 2013 and she would contact USPS and if she had to then resend another order and call me to verify my address. I left my address on her facebook page and still have not heard from her as of DECEMBER 14, 2013 !!
I filled out a complaint online to the Better Business Bureau. I received a confirmation email from BBB stating she has until January 17, 2014 to respond to this complaint.
I read Several complaints on her facebook page about the poor or lack of customer service on prepaid orders, especially online orders never being fulfilled, customers never being contacted on their orders. Stacey’s response to one lady was «We are a small Mom and Pop shop…» WOW ! Really!
I think it’s ridiculous that she continues to have Big sales events, free make and takes every weekend, and people are prepaying for orders either in her store or online and yet we all sit here and wait for our PREPAID merchandise !!!
Doesn’t matter if a store is big or small… Customer’s shouldn’t have to wait over 3 months to receive something they already paid for and not one person from her store contact the customer!!!

I have received my orders except for the Cuttlebug A2 Embossing Folder — Swiss Dots and the VersaMark Inker Refill. I was inspired by Stacey at YouTube that was my reason in placing my orders with SMS. However, I am very disappointed with how your company process customers’ orders. I have been waiting for more than 3 weeks and have only been told that there is a back order of the Cuttlebug folder and VersaMark Refill after I called to inquire about the status of my order. This delay has caused me to me unable to create a birthday card that I had in mind for my sister. I should have placed all of my orders with Stamping Up and Amazon. My orders with them were placed later and they all arrived within 8 days.

I have been going to this scrapbook store for about a year, and I have had nothing but good experiences. The store has a little bit of everything, but they have a large variety of die cuts, embossing folders and stamps (significantly more than Michaels). In my opinion, the items carried are better geared towards individuals that make cards, but their are still lots of fun items for scrapbookers, especially those that incorporate lots of technique on their page.
I give this location 5 stars for their services and all of the little extras that they offer. They offer a free «make and take» on 3 Saturdays each month, and I love that because there are some products that I wouldn’t take a second glance at without learning how to use it. The owner also does a Youtube series, and the videos are incredibly helpful to someone like myself who has taken a long break from scrapbooking. I have watched most of the videos, and learned a lot about the products out there.
They offer different technique classes, but I haven’t had the chance to take any of these, so I don’t know how they are.
Like another reviewer stated they will also allow you to use their dies and scrap for free, so long as they don’t have a large class or event going on during that time. In the past, I have never been to a scrapbook store that didn’t charge me for scrapbooking and using their dies, and this can be an incredible savings.
Another reviewer stated that there was free parking, and no limits, and plenty of it, which is typically true. However, if you happen to go here for an event, there is not plenty of parking, it is actually a pretty small shopping center, so there is a limited number of parking spots. However, if I show up in the middle of the week without an event, then parking isn’t an issue.

Plenty of free parking with no time limits because they have their own parking lot.
This shop is in a center with 4 different food establishments. YES! If you’re a scrapbooker, you know why that’s important. And the no time limit parking.
As soon as you enter, you’ll see two work tables. I thought this was it… but then we ventured to the back and oh boy! That is a HUGE work area. Love it! Larger than any of the scrapbooking places I’ve been to in Orange County. I used to frequent 3 different ones.
Some snacks and water are complementary… maybe I shouldn’t have said that coz there might be some shameless people that would go and just grab the snacks without purchasing anything. But they are there for those scrapping. Hey, the longer you stay there, the more likely you are to buy more stuff. Yeah, I was only supposed to buy a couple of pages and cut a couple of things… I walked out with $ 40 worth of paper!
The papers are kinda expensive, which is normal… but they don’t have a sales rack, which I haven’t seen before.
The ladies are extremely helpful.
I WILL BE BACK! THIS WEEK IF I CAN!!!

The layout of this store is a bit stifling but I am always willing to overlook it if the customer service is great.
We came here in mid-​August while we were visiting on vacation. The British lady who works here was simply awesome to talk to. We were trying to find information on the town and just get the gist of what it was like. She was so nice and shared whatever knowledge she had.
However, there was a woman sitting in the back (the owner? I don’t know for sure) who was shouting answers from her chair and was not enthusiastic at all. Every question we had was met with disdain and negativity. Now that I live here, I love this place and have no idea why she was so rude about everything we asked her. Maybe she is just an abrasive person, but in the customer service world, that doesn’t work.
I might go back if I know she isn’t there, but it’s not worth the headache. Negative people aggravate me.

This is a lovely little scrapbook store! They offer lots of classes on technique! Their prices are very reasonable and they have a lot of stuff on clearance. Bonus: You can use their cropping space and their big shot with dies at no charge.
Staff is friendly, helpful and educated! They are so helpful with product questions and technique suggestions. Great spot!

Great store with good prices and lots of work space. Staff is also friendly and very helpful.