Sprint Store

This place has bad customer service and are just straight rude. I live down the street and i go out of my way and go to a farther store to avoid the horrible employees here. I would give no stars if possible!

Horrible service, zero customer consideration and mediocre attitudes at best regarding your trouble. Shop with someone else don’t waste your money or time.

Great customer service! As soon as you walk in you are acknowledged. Every Rep seemed to be very patient with the people they were helping, going above and beyond to help everyone. They seemed very knowledgable about the service and phones. Really helpful!

I had never been to this store, but I have to give Kudos to Denisse Ochoa for providing billing information that an assistant store manager at the Downey Firestone store said was non existent. THANK YOU, DENISSE!!! Bill date 5÷1÷2015 really DOES exist!!!

I too had a not so stellar experience at this particular Sprint store. The staff has zero enthusiasm when it comes to going above and beyond for their customers. Lorena, although not rude, was less than helpful and looked right out bored! Seriously Sprint there is a major snag in the training of your employees! Like mentioned in previous ratings — there are many cell phones companies out there! The competition is fierce so you need to really step up in hiring top notch people! Why do patrons prefer Nordstrom when Macy’s has similar quality products? Because you’re treated like royalty at Nordstrom! The staff at THIS location needs to improve their approach to customers! You might need to start with a clean slate!

I called yesterday because I had questions about the buyback program, but apparently theirs finished already. Out of all the sprints I’ve called this is the only one that says that yesterday was the last day. Which I find strange, and has me assuming that the girl I spoke to has no idea or was lying. I keep trying to call today, to see if I speak to someone else. But no one answers the phone.

Crappy customer service. They have an associate to assist you when you walk in or should I say they pay an associate to sign you in and then they make you wait forever because she can’t do anything other than sign you in. They really should close the store down I see no point in it being open.

It’s pretty obvious that the positive reviews are from employees, family & friends of employees or management trying to boost their rating!
My husband went in today & was treated so poorly by an employee he doesn’t remember his name but I will find out soon enough & add it to this review. If management cared at all what the perception of their store was they would do a better job of training their employees.
I feel that because my husband is a Spanish speaking Mexican the low class, uneducated staff feels that he’s poor or won’t purchase anything that will make a difference to their commission.
Silly & pure ignorance to judge someone on what they will purchase based off whatever criteria or pre determined ideas you have.
What sprint needs to remember and make sure they instill in their staff is that the market is full of cell phone companies. Verizon, AT&T, Tmobile so if you don’t value your customers enough to ensure that the people you hire have at the very least manners then I will gladly take my business elsewhere. We have been loyal customers for over 4 years now & have yet to resign our contract. When I call sprint for the most part I am treated respectfully but this store obviously hasn’t gotten with the program. I will make sure to call the store & corporate in the morning regarding the trash that works at this sprint store.

I laugh at the negative reviews. I went to this location and was very pleased with the customer service. You can’t expect the workers to rush just because you’re in a hurry. I was helped by «Jenny» very helpful, explained all the benefits of the various phones, showed me a nice blue tooth that I love and didn’t feel any pressure to purchase additional stuff. For the record I will continue to go to this store for the awesome customer service. Speak to «Jenny»

Definitely great customer service every time I come and very honest about what your getting into with your contract.

If I could give no stars I would ! This store is horrible, I went in because my phone was not connecting to 3g (because 4g never works) its sprint what do you expect ! Needless to say they had two people working busy trying to upsale speakers and whatever other crap they could around the holidays. One of the sprint reps was on the phone the whole time typing to activate this lady’s phone after the be right with you turned into 35 mins I bailed. Sprint plan canceled ! Screw this store and screw the shitty service.
DON’T EVER GO HERE !

Customer service here is VERY SLOW. I would recommend another store but if you have to come here give yourself a lot of time to spare if there are people a head of you. I came in around 4pm to get my rebate form (in which they forgot to give me in the first place) and I waited over 50 minutes to be helped. All they did was hand me a piece of paper that was just over the counter… seriously? The petite brunette girl working there at that time made me wait that long for that! Talk about not being able to multitask. You’ve been warn.

I stopped by this Sprint Store on Saturday, 06/​08/​2013. I saw all the negative reviews and almost didn’t go but I really had no choice. First of all, I HAD to get a phone. I had been eligible for an upgrade for quite some time but didn’t have the money for a new phone. But my EVO Shift crapped the bed and I had no choice.
I went in knowing exactly what I wanted-​the Samsung Galaxy SIII. Nobody tried to upsell me on the S4 that had just come out which was nice. I really hate being pressured-​especially since I need to be careful with my finances.
My main complaint about the place is that their customer service seems a bit lacking. Lauren, the girl helping me, was OK, she wasn’t the friendliest, most upbeat person but she wasn’t terrible. However, there was another worker who kept coming over and interrupting Lauren to tell Lauren about this girl’s day, what was going on in her personal life, etc… It was a bit annoying and I felt ignored at some points while Lauren responded to this girl. Lauren should have asked this girl to stop talking as she was helping me but instead I stood there and was ignored while they had their conversation.
I have worked in customer service in some form or another off and on since I was 16 and that’s just poor service in my opinion. You end up making the customer feel insignificant-​as if their time is not important and they can just sit by and wait. I was spending quite a bit of money, and I felt I deserved more respect than that. And I was on my feet the whole time-​I have severe foot problems including degenerative arthritis and I have a steel plate and two screws in my foot so being on my feet for a long time is really bad for me. While I understand that the sales reps had no way of knowing this, it just goes to show that you have to be mindful of all customers and don’t ignore them for personal stuff that has no business in the workplace anyway.
But still, I was in and out of the store in about 30 minutes or so, so it wasn’t bad. I just wasn’t thrilled with the customer service aspect. But if the staff received additional training from management about how to treat customers, this would be a top notch store. It’s big, it’s clean and the displays are quite nice. Their customer service just sucks, which is a shame.

This sprint store needs a little re conditioning on staff compassion. If you want to make your commission that’s fine, but if all you want to do is pay your wireless router bill and you don’t always have the number on it. Cause in truth it has a phone number but you never really use it you use a password. Anyways all this dorky dude had to do is look up the phone number to pay my bill on their automated kiosk. No I had to wait a half hour for someone to get me the phone number that could have taken dorky dude less then a min. Yes it’s Christmas Eve but its not packed at most 7 customers in the store. Well you have to wait a half hour with a slightly stern voice. I wasn’t rude or obnoxious. Sprint staff compassion counts if you want you commission. Especially managers under 25 years of age.

I have no idea what people are talking about. Even though this store is far away from me, I go to this store because of the staff and people there. They are knowledgeable about their own products and services.
If you read these other reviews, it’s really sad to know #1, it’s OLD, #2 the complaints aren’t valid (READ YOUR CONTRACT), #3 they’re giving negative reviews because they didn’t free stuff or don’t know how to use their own phone.
The staff is completely new. I know this because I go there BECAUSE of their new staff. New managers and everything. They are VERY professional. Don’t get mad at them because you didn’t get a refund. That’s what customer service (The PHONE) is for.
They’re a STORE, not a service or REPAIR center. They EDUCATE you about your phone because you even LEAVE the store. If YOU say NO and cannot figure out your own phone that’s YOUR bad. Not theirs.
There is a thing call «A LINE» when you get there. This is for that PT comment. They’re chatting with their CUSTOMERS because that’s their JOB. Seriously, reviewing privileges need to be limited to people who have common sense.

Too bad the lowest score on Unilocal is one star, this place deserves a black hole instead. I signed up with Sprint here and I regret it. They promised a phone rebate, now they say they can’t find it. They promised to transfer in a line which would save me money … nope, because the line they were transferring did not have 13 months with them so it would cost money instead. They promised a port in credit, OK, that actually did get done but only after they almost lost my number in limbo during the porting process. To top it off, when I called to have the matter rectified they sent me to cancellations … apparently rectified is not in their vocabulary … only 21 months until I’m free of them for good. Save yourself while you still can!

Hate Sprint Hate this store, neither do much of anything to try to help you get what you want. Sure when I first joined they where a bit accommodating, but that’s was out the door after my first 6 months, everything since then has been one headache after another.
Just got a new Evo Shift about two weeks ago and two days ago it started to freeze on me and shut off. I called the Customer service and they said that I would have to go back to the store to have it looked at, I can just get an exchange if I have my receipt but it will most likely be a $ 35 re-​stocking fee… You know on top of me just paying almost $ 200 on that phone cause the last one couldn’t be fixed in store… Asked if I could just return the phone and go back to my old one because it’s under 30 days they said I need my receipt and that the store would most likely not have it on file…
Back to the sprint store when I did purchase my phone two weeks ago the associate kept trying to add on accessories I kept saying I didn’t want, and even brought them to the register with him. Then he asked me if he preformed at the top of a 5 level rating if Sprint where to survey me I said no because he kept trying to sell me things I said I didn’t want, which clearly shows he was not listening to my needs. No apology was offered, no explanation give. Skip forward to me filling out that survey and not giving him 5 stars and mysteriously 2 days after that my phone just starts to turn itself off, freeze in the middle of everything and all kinds of other crap. I don’t want to sound like a conspiracy nut case but if the tin foil hat fits…
Oh and I almost forgot, don’t go in with money, cause they don’t want it, they really really really wanted me to pay with a credit card, because tracking down change was too much work for them to do… «or you know you can always just charge it to your account» they really couldn’t be troubled with the customers needs.

Downgrading to one star. Wanted to upgrade my phone today so came here since this is the closet Sprint store to my house. considering the bad experience I had here before I was hopeful thing would be better this time. I was wrong.
It was the same thing as last time. Employees just chatting with customers and not really doing anything. I got sick of waiting and left to a different sprint store.
What gets me most about this store is if you go into a Verizon or ATT store, as soon as you walk in they ask you if you need help. And if they are busy they will at least acknowledge your in the store and tell you that your next or that they will help you as soon as they are done. You dont get any of that here. You walk in and if their busy they just continue to ignore you. And the last 2 times I’ve been here they’re really busy doing nothing. Today one girl that works there was sitting at the station in the middle of the store and just ignoring everyone even though a family was sitting down waiting for help. The other girl was helping a customer and ignoring everyone that came into the store. Really, you have to come here yourself to experience it.
I dont blame sprint, I blame whoever manages this store. Never again. I found a much better sprint store in Norwalk not far from this place.